Airtel Complaints & Reviews

AIRTEL DIGITAL TV — Re-installation of Digital TV.

Dear Sir,

My customer ID is - [protected]. I have been relocated from Chennai to Mumbai. The de-installlation at Chennai was carried out on 26th Sep'09 and the re-installation was slated to be carried out at Mumbai on 5th Oct'09 for which the service request number was 5577050. In this regard I have made at least 10 calls to the customer care and each time I was given a date and time during which the installation engineer would have reported to my address for carrying out the said installation. The other service requests are 1189658 & 1195088.
Till date the same has not been carried out. May I request the concerned people involved to do the same urgently !

Thanks

Nikhil

Airtel — Re-Installation customer service

my Airtel customer id is [protected]. Recently I have raised a service request for De-installation and Re-installation of DTH on 29th April. Till today i.e 9th May 2010 nothing happened on this. I have made more that 50 calls to customer service on this till now. I don't see any light at the end. Don't they have any service engineers in Hyderabad at all? Or simply they don't care about the customer once they sell the DTH service initially? If there is a genuine problem, they should at least call us and let us know this is the issue. Every time I call the service center I get a assurance that I will get a call or they are going to send it to escalation desk. With in these nine days I got 2 calls back asking if I got a call from service engineer and when I told them 'No' they said 'We will get back', and no progress after that. I seriously think that they need to re look their service model.

Regards,
Mohan
[protected]

Airtel DTH — RE INSTALLATION

Hi,

This is Kishore and My cust ID: [protected].

I have shifted last month from surat to bangalore. and also took the same DTH setup box. Now I asked to Airtel DTH for Re Install in My new location. and they said once recharged the amount engineer will come and re install the setup box. I have recharged the amount and waiting for engineer for last 15 days. Even I am not able to call DTH service it will disconnected automatically.
My balance also reducing without re-installing the DTH service. I have raised 4 tickets to DTH service.
the above four tickets are resolved with sms without calling any body. Please find the below Issue Ref. No:
01. 5766760
02. 5720551
03. 5751589
04. 5737700

Now I understand the Airtel DTH is worst service in DTH provider.
If any possible to return back setup box I am sure I will do it immediately.

Kindly resolve the problem as soon as problem.

Regards,
Kishore
Mobile No:[protected]

Kishroe

Airtel DTH — reinstallation

Customer ID : [protected]

I have opened the Case # 6908999 WITH Airtel customer care yesterday and still there in no resolution to my problem. Right now I am having 5-7 phone number for technicians and they are not at all responding correctly.

One of technician Named Mallikarjun, Mobile # [protected] / [protected] said that he will come tomorrow ie on 14th April but when called on that date he is saying that he will come tomorrow.

The problem is just that the dish cannot be aligned to the correct satellite location. The dish needs to be reinstalled on a higher location and there is wall near the dish which is causing the disk not to move. To tech came in they tried to move the dish but with no success they went back as the did not have the drilling machine.

I am totally fed up of the service and want to move to some other provider.

Shailesh

Shailesh, this is usual for Airtel. I'm having a similar (much worse) experience with Airtel. My complaint regarding the faulty STB is now pending for 2 weeks. Refer to http://www.consumercomplaints.in/complaints/airtel-c557427.html for details.

Good luck if you choose to subscribe to any of Airtel's services/products. Mr Mittal is not interested in hearing consumer complaints.

hi,

My customer ID is [protected] - i relocated from Kadugudi to Marathahalli and wan to refix my DTH connection to new home i launched complaint on 28 aug11 and nothing is happend upto now

This is radiculos im wasting my time and no proper response is been received from Customer care

AIRTEL DIGITAL TV — Reinstallation

I have relocated from Chhattisgarh to Karnataka. I have given a complaint on 27.11.2011 for my Digital TV reinstallation after my relocation . My customer ID is [protected] & my registered mobile no. is [protected] .
I have given the complaint several times in customer care , but they only give me the time . From last 9 days I am having this problem . I have already wasted Rs. 100 for these complaints with talking to the local engineer & technician. They also only give the time but no body till date has visited the site for renstallation .

Daily I am receiving only calls from different office of Airtel & they are conforming the address every time . In last 8 eight days I have told them my address atleat twenty times. I am also getting disturbed with their call.

Please suggest.

I want to lodge a complaint to submit their digital TV & want my money back .

Namaste Mr. Gupta,

This is to inform you that your concern listed on 07 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

Further to our discussion dated 07 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

We would like to inform you that your concern listed 07 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Swasasan,

We would request you to kindly share your contact details to help us assist you.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Swasasan,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Sir
my AIRTEL DIGITAL TV id no. [protected] & my register mobile no.[protected] please sir i requested to you 23 channels deactivate channels names are ZOOM TV, MTV, 9X JALWA, RISTEY, ZEE ANMOL, DD BHARTI, AXN, STAR WORLD, STAR MOVIES, SONY PIX, ETV BIHAR, ETV UP, ETV RAJASTHAN, ZEE SANAGAM, DD URDU, POGO, HUNGAMA, NICK, NEPAL ONE, MAHUAA TV, &GOD TV are blocks this channel

Sir
my AIRTEL DIGITAL TV id no. [protected] & my register mobile no.[protected] please sir i requested to you 23 channels deactivate channels names are ZOOM TV, MTV, 9X JALWA, RISTEY, ZEE ANMOL, DD BHARTI, AXN, STAR WORLD, STAR MOVIES, SONY PIX, ETV BIHAR, ETV UP, ETV RAJASTHAN, ZEE SANAGAM, DD URDU, POGO, HUNGAMA, NICK, NEPAL ONE, MAHUAA TV, &GOD TV are blocks this channel

Sir
my AIRTEL DIGITAL TV id no. [protected] & amp;amp; my registert mobile no. [protected] please sir i requested to 18 channels deactivate channels names are 9X JALWA, RISTEY, ZEE ANMOL, DD BHARTI, AXN, STAR WORLD, STAR MOVIES, SONY PIX, ETV BIHAR, ETV UP, ETV RAJASTHAN, ZEE SANAGAM, DD URDU, POGO, HUNGAMA, NICK, NEPAL ONE, MAHUAA TV, &GOD TV are blocks this channel

Namaste Mr. Manoharan,

This is to inform you that your concern listed on 07 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste( XRAYMANOHARAN),

We would like to inform you that your concern listed 07 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — refunding my balance

Dear Sir,
I purchased a new airtel SIM 40 days before(november-2010). On 16.12.2010 they deactivated my outgoing calls due to name and address mismatch.So I went nearest airtel showroom its in aundh-pune. They said you need get duplicate SIM for the same number you can get same balance and plane in the duplicate SIM also.It activated on 27.12.2010. But the balance in the duplicate SIM is around 33 Rs. my previously balance is 263 Rs. I called many times to customer care but their not giving proper solution. Please guide me to get my money back .

Airtel Mobile — Complaint against Airtel Mobile for sending illegal SMS

date : 09.02.2011

Respected Sir/Madam,

This is 2nd reminder for continuous receiving SMS and they deducting balances. I am in big trouble. Cannot use my mobile. Please note this is my only mobile which is using for impoetant purpose.

Please note I have already registered with NDNC on 09.11.2010. Number is S[protected].

SMS received on dated 08.02.2011 and 09.02.2011 time : 06:05:12 pm and 03:11:43 pm from [protected] Message centre [protected].

Message is : " Matrimonials on Mobile service has been renewed Rs.1 for 1 days of service."

This is my humble request to stop sending this type of nuisance SMS and get back my balances.

Thanking you.

Yours faithfully,

Minoti Dutta

WRONG BILL PAYMENT — WRONG BILL PAYMENT

sir

as per your sms as dated :04 nov 08 amount of bill is 766.12 Rs and i give you a check of Rs767.0/- amount but your officer understand the check amount is Rs:7670.00/- and send me SMS on dated 08 Nov 08
after this i comunicate this worng posting of SMS to your customur care center.
and he told me dont worry about this matter if check amount is wrongly posted by officer then No any due is shown in your account.
and check bounced will be deducted from my acount about : 500.0 RS
further this i also comunicated to custumor care he told me the check will be sent to your home address but till date on any letter and check are recived

but your SMS on dated shown
1) due amount : Rs 270.0/- on dated 22 Nov 08
2) due Amount RS: 2488.4 on dated 25 Nov 08


pl. clare all this thing and sent me corrected statement other wise i am not resposible for any due
Due amount and i also stop using your cerdit card also

Note : no any single statement will be recive when i joined to your bank cerdit card

Regard's

kailas filpagare
credit card no:[protected]

Mobile No [protected]

AirTel — Refund Payment

Dear Sir/Madam,
I HAVE BEEN CUSTMER OF AIR TEL PRE PAID SINCE 2000.I HAVE NO EXTRA SERVICE ON MY MOB.BUT EVERY MONTH CUT RS. IN MY ACCOUNT fOR MISS CALLS, RINGTONES. I AM THINKING CLOSEMY NO.MY MOB NO.[protected]

Namaste Mr. Ravi,

This is to inform you that your concern listed on 07 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Ravi,

This is to inform you that your concern listed 07 Apr 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Ravi,

Further to our discussion dated 07 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Ravi,

We would like to inform you that your concern listed 07 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Useage of Airtel

Dear Airtel Customer Care,

I am [protected] Life Time subscriber since from last year. Just 3 or 4 days before I have seen Airtel's 543213 advertisement

in TV. Even I used the service for 4 or 5 time in those days. Whenever I used it, directly I use to hear the latest Sawariya

songs and not for long time. You can even check the deatail of my last list in your database.

But suddenly yesterday morning, I think around 6:45 A.M, I got a message from 64611030, that "Thanks. Enjoy 10000 songs by

calling 57777. You can even add songs into MYZONE to create your collection". Afterward I checked the balance, I shocked by

seeing that my balance was reduced by Rs.30/-, which is totally unbelieveable.


Then I enquired you regarding this, on my first enquiry (Ref No. [protected]) I did not get any proper response, then in

second enquiry you said that you will give the report of my last used numbers for that enquiry I did not receive any Ref. No.

afterthat on my third enquiry the person who attended gave false reply regarding my usage. He says that I used the service of

64611030 again and again. But I received the reply at morning. Then how can I agree by his comment ?

And even you stopped attending my call.

And I think some other person is using my number without my knolwedge.

Please give or send me the proper report regarding my Rs.30/- usage.

Please consider as serious issues regarding this.

Even I too got same problem in this month bill. I have not used any Airtel Live services but telecaller told I have downloaded "something" (even she too don't know) from Airtel services. But I am getting some "junk" alerts from many services like mginger, stock alerts. I really don't know, how am getting such alerts without activating the package. Finally she took my complaint and gave the ref. No. 16062036. Now a days Bharti Airtel is getting more profit by such activities. Bharti Airtel should take some action aganist such illegal billings, otherwise company will face legal problems. If you have software problem, please contact you software vendor.

Airtel India — Receiving cheap SMS from Airtel customer

Airtel Kerala customer having mobile number [protected] is sending cheap messages from the month of September 2008 onwards .
He does not even know to talk fluently in English but knows to send cheap SMS in English. What a pitty of the person who cannot even communicate properly what he want to ask and is scared to talk openly. Knows Malayalam only ?????

Is he doing this by someone else's order than he is the most
Foolish Person in this world who does not know to even use his own brain.

i am downloaded any thing but airtel cut my balance by saying that i am downloaded brisksandbowling some java games...pls give my balance back..first 1 sms has come saying that 99rs charged and then 10rs and last 1rs, this is cheating ..

Namaste Mr. Obul,

This is to inform you that your concern listed on 07 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste(krishna.obul ),

Further to our discussion dated 07 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Sandeep/Deepak

As per your representative, sending daily usage to my registered Email Id is enabled as well (She verified the ID with me once again).
Even I am not receiving the ID. At least that should help me.

Checking usage is very fundamental thing and Idefinitely need this considering that you have cap on 3G usage and you let me use @ 80KBPS after that (Do you even know what that 80 kbps means?)

No wonder Vodofone/Docomo are mockign you with the advertisement where the old man servers unlimited food with a small spoon.

I want my rental paid for the last two months returned and thios month waived off if you are not giving me the right to knwo the usage.

Regards
Krishna

Namaste(krishna.obul ),

We would like to inform you that your concern listed 07 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Unknown — wHO ARE YOU

I am not sure who you are or how I have become involved with you, but There is a charge on my credit card from you. I need to know what it is I am being charged $119.29 for on 8-26-10.

Air tel services. — Suffering from too much bad services.

My cell no.[protected] ...On the date of 8.8.10 i called do the customer for setting of GPRS on the same day i again called for that but they didn't replied , I have a motorola mobile ..I called agian on the next day regarding same matter but no one was responding executive told me that sir sell out your mobile ...I Talk to the noodle officer also he was not also handling my complain properly...And till date i have not receive any call form Air tel bharti house.Ashram road ahmedabad.

Sir please its humbly request to you please look at this matter.

yours faithfully ..

I am totally frusted with the Air tel services.

AirTel — Getting Unknown calls

Hello sir, Am getting irritating call from this number [protected] who uses all bad languages which is irritating me please, consider my complaint and do the needful at the earliest

Please help me .

Namaste Mr. Borah,

This is to inform you that your concern listed on 07 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Borah,

We would like to inform you that your concern listed 07 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Bharti Airtel — mobile connection

i took a airtel postpaid connetion [protected] in month of july but everymonth i use to get extra charges in my bill. fed up vd this i requested for disconection of service on 18 march 2008 and paid all dues but they have not disconnected till date and sending me bill though i m not having simcard vd me.

Namaste Mr. Sharma,

This is to inform you that your concern listed on 06 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Jai,

Further to our discussion dated 06 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Jai,

We would like to inform you that your concern listed 06 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Internet Activation

We are using 23 post paid connection no.[protected] to [protected] and [protected] and also [protected]. i want to activate Std Charges @ Rs.1.00 of all the above numbers as soon as possible.I Will pay the activation charges with our bill.
Thanks And regards

my number is [protected].i am unable to call 121 prepaid customer care for more than 5 months.i have called customer care from another number more than 80 times.they are saying that it is an automated process it will be cleared in 24 hours.But i have seen may 24 hours it is not cleared.If you didnt clear i will say all my friends to throw away this wasteless sim including me.its sure sure.

Airtel — charging without activation

every 15 days or so i am receiving a message that rs 20 will be deducted for using airtel java games or tadkalive or some or the other. when talking to customer care executives they always say that they dont have any updates. nearly 3 months have passed and they are neither deactivating it. so every month nearly rs 40 are being charged without activating any of the services.

Airtel — No Net Activation

I m using Airtel for past 2 years and i thought it was the best as everytime i tried to resolve ma prb. i got a soln from Airtel people but when i got a new phone n i tried to activate my internet on mobile they send me the settings but then also i was unable to acess my internet service my Rs. 20 got waste becoz of their useless nonsense on customer care . This is the airtel custumer care executives are not picking my call only . I want my money and internet connection as fast as possible

AirTel — wrong charging

Respected sir,
On 19th November I received a call from airtel bearing No: [protected] wherein one of the female employee of the airtel informed me that airtel is having special offer for activation of hello ring tone and for three months you have to pay rent for only 2 months. in this connection i was given choice of songs to select and accordingly i selected one of the song. However even after deducting Rs 75/ by the airtel my hello tone was activated in some other language. Such being the position i contacted several time to the customer care office of airtel but my call was dropped and again on 20th November I again contacted airtel care and talked with Mis shaheena who assured me that your problem will be solved at 10-30 today and no more charges will be deducted from my balance, as the hello tune has been activated due to oversight by the concerned executive.
In the light of above it is to inform that in spite of assurance my problem has not been solved and i have been put to awkward position having no fault of mine. strict action needs to be taken and my money returned with interest and penality

AirTel — WRONG CHARGING

I am having a harrowing experience with airtel and their customer care.I have been having a horrible time complaining about the your sevices and your network problem.From yesterday I called customer care 50 times but nO ONE can give me rigth answer thats why i paid lot of charges u r service ,this problem latest i solved but u create me anohter problem i have received 2 massege dated on 22.4.11 time midnight 10.30 and 10:45 this two massages u charge me RS 25 each and 10Rs.more. my mobile no is [protected], i I prepaid account holder i paid to u which charges which is not activated me u cheked out my mobiles details 22 april 2011 to till date,The custmer care center is sleeeping not pickking up the call and solve my problem this time i[censored] not solved my problem then i take airtel to consumer protection court.

CALL ME


FAISAL KHAN
[protected]

Airtel — untitled gprs pack activated

on my airtel no. unlimited gprs pack is activated and Rs.10 is deducted daily from my main account balance from 14.may 2011 kindly deactivate the service

Airtel — Net pack

They cut 71 rupees on 8 Sept . When i call customer care they take my complain and say that they return money before 10 Sept at6.30 pm. But they can't return. When i contact they say that you browse without net pack. But i have 244MB balance.

Airtel — internet activate

Dear sir,

i have used this airtel number [protected]. But last few days i cant connect to Internet. Please activate inteernet service for my mobile number.


Thanks regards,

P.Dhansekaran.

Namaste (cheryl26),

This is to inform you that your concern listed on 06 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste (cheryl26),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

NO MY ISSUE IS NOT RESOLVED YET . I HAVE MAILED YOU ON THE CORRESPONDING ADDRESS MY CONTACT DETAILS KINDLY HELP SOON

still not resolved .the airtel officials wither giving me miss calls or if i pick they cut the phone while I'm explaining the case even yesterday a female called i explained the case to her and she said she would call me back in 2mins but did not ...Shocking attitude

Namaste Mr. Mathews,

This is to inform you that your concern listed on 06 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Mathews,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Ms. Pant,

This is to inform you that your concern listed on 06 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Ms. Pant,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Bharti — Surrendered number active again and Airtel asking for bill to be paid by me where as it is in use bt another person

Hello,

This is in reference to mobile number [protected] that belongs to Delhi Circle, I had requested for the surrender of this connection in last week of January and to confrim the same when I called the customer care in mid of Feb they advised once I will clear the outstanding, it will be deactivated at the same time, I was not given any request number when I asked. After that I forget about it.

Now on May 06, 2008. I got bill for the same number, when I called I come to know that the number is in use by a different person who purchased this from Gurgaon Sec 25. I called Customer care and updated the same. Now As per customer care this number was never closed and is active. I updated them about the complete situation: now they are saying that I need to pay the outstanding amount then only the number will be closed.

I request you to please look into this and help me out.

Aslo another number [protected], that I used only for a month and then surendered, they are not ready to deactivate that as well.

I have logged a series of complaints with airtel 16591658, 16591945, 16590297 and have not find any suitable resolution till date.

Please help me in this

Airtel Bharti — Disconnection of my Mobile number: 9810983443

As per my previous conversation with Mr.Zeeshan (Nodel Officer of North Delhi) via telephone on 19.04.08 in regards to my Cell number:[protected] and the plans activated by default for 1198 advance rental, he promised to change the same to 699advance rental plan and it was done the very next day. And and addition he told me that i do not have to pay the 1198 sum for the entire month and will be charged according to 699plans after the 19.04.08.However my Bill for the month of April states a different story altogether.I have been charged for 1198advance rental as well as 699advance rental along with my calling and smsing charges for the month of April08. And to my dismay when i spoke with one of our Managers: Niharika in your customer care services she told me to deposit a fair bit of amount to continue my services and in the mean time will get the 1198advance rental plan discontinued.However after much of calling the customer services and speaking with her many a times to get it rectified nothing fruitful happened and i also deposited Rs1100/- in the meantime to get my services going.

Then out of frustration as nothing good was coming out of the conversation i was having with the customer services i thought of discontinuing the services and called the customer services once again on 30.05.08 to get my number discontinued and the customer services agent transferred the call to the Floor Manager and he assured me that he is going to give me a Rs1000/- discount on my Bill. However i was so frustrated and demotivated that i told him to discontinue my services and cancel my number. Then he transferred the call to the relevant department who look after the discontinued services for the customers and the Agent over their promised me that i will get a call within 48hours for the latest status regarding discontinuation of my number. However till date i have not heard anything or received a call from your side and i have also left my alternative number with him as well for the same.Just for the reference my alternate number is:[protected].

The customer services is really pathetic and with no hope of improvement either.

Thanking you
Yours faithfully
Manish Gupta.

What Airtel its deputed area sale manager, distribtors can't do? Its full channel to receive money from prospective consumers. M/s. Kiran Mktg. distridutor having office in Suburbs of Mumbai and working for sales in Borivli received an application from Bank officer and in two to three days they changed alloted number. The bank management printed different visiting cards as alloted by the distributor. On third attemp company area sales managar Mr.Vikash assured that the applicants mobile number shall activated in three to four hours. On request from the bank Asst. Managar the retailer asked the ASM Mr.Vikas as well as Mr.Milin to cancel the connection and also informed the sales person that the customer don't wants his fees paid for connection. He requested that the documents like PAN Card, Bank I/D, Residence electric Bill and post paid bill which the Assist. bank managaer currently using as well as NOC letter form the bank should be return. The retailer also ask sales person Mr. Milin he or his company can charge any amount for cancellation letter from Airtel along with the documents.

The payment was made on 29th May 2008 and till to day nor company sales personal Mr.Vijash or the distributor M/s. Kiran Mktg reply to the customer as well as the retailer. IS IT A FRAUD or CHEATING OR GANG using documents for fraud connection. I satish Gandhi booked this connection for my friend woring in the bank. Every thing and procress was done in front of me. I strongly insist that Mr. Vikask, the director Mr. Dharmu as well as the Airtel authoriety should be penalised.
If any of this Stupid Company authoriety wants any proof you are most well come.

Airtel Bharti — overcharge on prepaid recharge coupens

certain shop keepers are charging more than m.r.p on prepaid recharge/top up coupons.
e.g. on a Rs 10 top up they are charging Rs 12.

they also respond arrogantly after asking them to charge us according to the m.r.p

on the prepaid recharge coupens it is clearly mentioned that all taxes are been included.

Airtel Bharti — Activation of "hello Tune"

On my no. [protected] company activated Hello tune service without asking me only while call by mistake * was pressed and even I didn't know. So please take action against the said company. And please manage to make some rules that any service can't be activated on any consumer's no. without confirmation.

Airtel Bharti — Disconnection of mobile nos.

Request for disconnecting my post paid mobile numbers [protected] to [protected] was submitted in Tilak Road, Pune Branch and also on mobile msg. on 25/08/2008 I was promised for doing the needful within 2-3 days. I am still awaiting confirmation of disconnection of my numbers on the alternate mobile number [protected] . hoping for an early action.
I don't require your new enquiry about disconnection reasons because I already told it several times to your various said seniour executives. I also request that please change one of my no. [protected] in prepaid service if possible, but after so many calls/enquiries (your executives promise to do it in one or two hours )no reply received from you. So please disconnect our group connection [protected] to [protected] immediately.

prayer for Reactivation [coins pco No--[protected]]Reactivation RS--300 Rupess.Date-21novambor.
I would like in from to you The kinedly of nessesary take action .I am submeted tha

'Ashif Telecommunication'
jagiroad;Morigaon
ASSAM
serial No-251853

Bharti Airtel — Providing very bad & poor services.

my connection type is Post-paid & it's corporate plan. but yesterday on 11th Feb 09 they have restricted my outgoing calls without any prior information. also it's connectivity is very very poor means worst.only because of my number i am not changing this service otherwise i will thruogh my both airtel cards to garbage. yet my outgoing is restricted.Insted of Airtel i will prefer Idea which having great coverage than airtel.

Airtel Mobile Services — Harassment by Airtel after disconnecting mobile services

Hi,

I had disconnected my postpaid service from Airtel in September due to bad service. I had given an application in writing and Airtel had accepted it. I had cleared my bill and they had accepted the same.

Now Airtel is harassing and threatening me with legal action for non payment of bill.

Please let me know what should I do next.

Thanks,
Merlyn

Airtel Bharti — Service is not at all proper

I took a airtel postpaid connection, But Billing service these people are providing is really pathetic.
Everytime they charge more than the exact amount of the bill & i need to call at customer care & make request to revised the bill.
Site is also very pathetic.
Bill file they send in email bill is also not proper

Hi,

I have cancelled my connection ([protected])in July 2008 and given written request and informed call centre and destroyed the chip.

Why They are sending bills and notices.I have written complaints to airtel several times.it is nothing but harassment with out any reason. its because of their system delay and the team incapability they are doing this..

rahul

AIRTEL/BHARTI — Forcefully Charged AIRTEL

Airtel charged with subscribing any pack.18 -Mar -09 I have been charged for cricket pack with out
subscribibg it.Same case happened to my few friends.Customer care Executes are also not listenening any thing.

Airtel Bharti — Forcefully Charged

AIRTEL CHARGES RS SOME WITH OUT SUBSCRIBING ANY PACK.AFTER CHARGING, THEY MADE SMS TELLING THAT
U HAVE BEEN CHARGED RS X FOR Y PACK.

service is not at all proper, they stole my 45 rs. for no use. they charged me for gprs activation but did not send the MO settings i paid for no use. i paid for unsubscribing yahoo zone which i can't acess and i am paying for it, i sent 3 sms but got no reply. my phone no.is [protected]

AirTel Bharti — Dispute bill generated at my name

I have got a dispute bill againt my name which has a usage of ISD calls, which I have never asked to activate. this is a dispute bill of abount 14000/-. now they are mentally harassing me to fill the bill. My bill was rising abruptly at the start of the month may . So i inquired about that . They did not provide me any information at that time. Now they hasve given me a detail bill which is having mostly ISD calls. I have never done any ISD calls. and never asked for activation of ISD facility onmy number. when I ogt a bill of Rs 8000, I asked them to disconnect my number. but they have not done yet and my bill now has reached upto Rs 14000. Even they have not put a temorary termination on my number inspite of that my usaGE LIMIT was just Rs 2000. airtel by them self incresed it to Rs 9000. and now when it has reached upto Rs 14000. even then they has not terminated my outgoing calls. I have never asked

them to increase my usage limit. I request you to please take appropriate action againt them .
these are the refence number for the request made to airtel
1) ref nuimber for the mail writen to airtel: [protected]
2) ref number for email :[protected]
3)ref number for email:[protected]
4)call made to 121 airtel customer care :[protected]
5) rwef number for email :[protected]
6)ref number for call to 121 :[protected]
7)for a call to customer care:[protected]

Airtel — harrasment (deactivate number)

To,
Airtel Ofiicer,
Airtel Ofiice,

Sebject :- Harrasment ( Deactivate Number) my mob. no. [protected]

Bharti Airtel — HARASHMENT & CHEATED

HI,
FROM THE LAST 5 DAYS I HAVE A PROBLEM REGARDING AIRTEL GPRS SERVICES. FIRST DAY I HAVE RECIEVED A SMS FROM AIRTEL LIVE WHICH SHOWS "THE FOLLOWING SERVICES ARE ACTIVE ON YOUR MOBILE . 1> FHM VIDEO OF THE DAY ."HAS BEEN ACTIVATED ON YOUR PHONE.AFTER THAT I HAVE BEEN CHARGED RUPIES 25 .ON THAT DAY.BUT I NEVER REGISTERD ON THAT SITE .TILL NOW I HAVE BEEN REGULARLY CHARGED RUPEES 5 EVERY DAY FROM MY ACCOUNT.
FROM THAT DAY WHEN I AM TRYING TO CONTACT WITH THE CUSTOMER CARE SERVICES THEY CAN'T BE ABBLE TO SOLVE MY PROBLEM. AFTER TWO DAYS THE CUSTOMER CARE NUMBER HAS BEEN BLOCKED FROM THERE SERVER.SO NOW I AM REALLY DISSAPOINTED WITH AIRTEL SERVICES. IF POSSIBLE PLEASE DO SOMETHING ON THIS REGARDS .AND PLEASE DEACTIVATE WHATEVER SERVICES HAS BEEN ACTIVATED ON MY ACCOUNT.
AMIT

Airtel Bharti — external charges of ISD calls

while giving the card they didn't inform that you have to pay Rs.3000/- as a deposit amount for activating ISD calls, but now they are asking for the amount./the airtel representative told me that my card will get activated in 4 days but it took more than 1 week, so i m facing lots of problem towards your services.so, please do something in this regards ASAP...

Airtel Bharti bhopal M.P. — Service

Dear Sir,

I am sulabh Jain i have a Corporate connection of Airtel Bharti ([protected]) & 5 More number is also in my room Address Shapura Sector-B,Near Manisha Lack Bhopal (M.P) There is no network it means Zero in the Flat (room).We Already complain Many Times but no any response & Action taken by Service Provider (Airtel ) My many Calls are Imported due to I have the Corporate connection.

Please do some think for this issue because this issu is more than 7 days.

Thank's &
Regards
Sulabh Jain
[protected]
Bhopal (M.P)

Airtel — activation of services without any requests from my side

i have suffered under airtel for the last few months. for two years i had seamless service but now they activate some useless services and then go on to tell me you activated them cutting off hefty amounts from my balance.and the customer "care" executives are totally unhelpful and ask for anything upto a week and only with repeated calls i get my balance back.

AirTel Bharti — Over Billing My internet service phone number is 9996915057

Dear Sir,

I Amit Bhatti did buy the internet service from Airtel Bharti with fixation amount 335 rupees monthly for internet service.The same amount has been charge by airtel for cuple of months, but now my bill is disturbed by Air Tel from the last two months.They have charged fake value added tax and fake previous balance without giving me prior information.

kindly help me in this regards,

Thanks,
Amit Bhatti

ph. no. [protected]

TataSky — poor service& harrrasment

My tatasky not working since 4-10- 09 .
I chassed for complaint rectification from botom to top at callcentre level with no result..
Upto 15-10-09 i spend about Rs300/- on mobie for comlaint.
I want componssation for mobile charges & harssment.
Every time callcentre did promise for rectification but sorry to say no result .

To
The manager
Airtel Company
New Delhi
Sub-complaint of Amravati airtel dealer
Sir
My name is praful m. ridhore resident abhiyanta colony near vidhut nager amravati (maha)
Friday I have perches airtel sim mob no [protected], and card no[protected] for my wife name –minal s.nimbhorkar from airtel shap shegoan naka amravati (franchises owner airtel) date 5/11/09 at the time of perches card I have submitted all relevant document with 100 ru perches prepaid life lime card but from Saturday my card not working so I complet in office they give me assurance with in ½ hours card is activated but that day not activated my card so Monday I again go this shop their vivek keshrwani (franchises owner )give me again assurance but not activated, so again I go shop 2 o’clock 9/11/09 that time Mr. vivek keshrwani using ruff word and quarrelling with me he abuse me so I complaint him in near gadge nager police station. And now I decided to publish this matter in news paper and lodge complaint in consumer forum Amravati about the mismanagement of airtel company and (franchises owner )
why company not teach their owner to how behaiver with
This for your information. Here copy of police complaint is attached for your reff.

Praful ridhore
[protected]

Airtel Bharti — Refund of Credit Balance

You Reference No. F[protected] Dt. 30.12.2009

With reference to above I have transferred my Airtel No. [protected] on my name from my sisters name Hira Yashwant Karanjekar on May 2009 and have credit balance of Rs.314/- which payable to me.

You are requested to refund the same to my sister through cheque at the earliest

Thanking you

Yours faithfully
Nityanand Y. Karanjekar

Airtel Bharti — detect of balance

Sir,
i am a consumer of Airtel. i use airtel live & mobile office. on last 17 feb i make recharge of 395 on my number [protected]. i also have a subscription of yahoo zone, for that service yahoo detect 10 rupees for 7 days. i have complaint that today i surf on yahoo. yesterday i get a message from yahoo to renewel. in these days i am using mobile office for net by computer, thats why i think that i have not need of yahoo zone now . so i surf on yahoo and make unsubscribe and come out. for just that action of 1 minutes AIRTEL BHARTI has dtect my 24 Rs. even i hv validity of 1 day more to surf on yahoo after unsubscribe, airtel customer care sayd that your balance is detect cos of your surf on Yahoo zone by bookmark.

So please tell me what should i do?


an indian

Deepak Singh
from
Hanumangarh, Rajasthan

Airtel Bharti — hellotune

I want to set "mera dil ye pagal dil mera" by ghulam ali as my hellotune but they can set a rangella movie song as my hellotune, so i want from the mobile compny to change my song without any charges.

I have similar experience from TATA SKY. Within few months of subscribing, during warranty period itself, the digicom and remote control developed problems and after repeatedly lodging the complaints the probelm remains unresolved since 20th Septermber till today. Assurance given by the call centres executives has no meaning whatsoever. All subsribers facing such problems should go consumer grivance readdressal and persue for refund of all charges. Atul K likhite. Subscriber No. [protected]. Complaint nos. 1-[protected] dt. 13.9.10 and 1-[protected].

Airtel Bharti — Wrongly Sold a bill plan

Dear Sir/ Madam

This is regarding my post paid mobile connection that I have been using for two years. A few months back I had changed my bill plan through internet. While changing plans details given were as follows:
Plan: Airtel Freedom 249
Monthly Charges: 249
Local Calls to Airtel Mobile: 0.01
Local Calls to Other Mobile: 0.72
Local Calls to Other phones: 0.72
STD to Airtel: 0.01
STD to others: 0.72
and like wise for ISD Calls
Seeing details without unit of charging; I could make out that Airtel to Airtel is almost free ie 0.01/min . The reason for such a perception was that charges for Local Calls to other Mobile can only be 0.72paisa per minute. In believe that all charges have been given in same unit ie per minute, I changed my plan. My bill was being generated with charges 0.01Rs/sec. This came to notice when one of the customer care executive called me regarding payment of bill and I enquired of my number being over billed.
On getting this information, I called up customer care cell to Ms Nishtha, who told me that they cannot help it and I will have to pay my bill according to 0.01paisa/sec.
I have paid my bill but strongly feel that these companies are making money by fraud.

AirTel Bharti — detect my balance

my last recharge is (Rs 1500/-) my airtel prepaid number [protected] with Rs.somthing 450 and got around Rs 300 as my balance and after 2-3 day (my phone was kept idle i.e. i made no calls , no messages and even no usage of GPRS). And on 09-01-11 my balance was reduced to Rs.200 (my phone was kept idle i.e. i made no calls , no messages and even no usage of GPRS). When I called the Customer Care(121) it said that "hm aapki baat costomer care adhikari se kare rahe h kirpya online rahe and the call ended.


plz solve my issue

Hi Guys,

The same thing is happening with me as well. I had to live with their pathetic service and uneducated bunch of customer service executives for 2 years. After MNP came I shifted to vodafone. I have paid all the bills but still their customer service executives are harassing me saying that my service will be stopped by vodafone since they have complained that I have not paid my bill. Even after several requests and also sharing the scanned copy of bill payment receipt they are not ready to give up.
A very shameful service. My biggest mistake in life that I opted for Airtel connection.

Rajesh Nair
Pune.

I thought Idea Cellular customer service people did not have enough knowledge about their product and could never answer any query satisfactorily.
And I thought Airtel was much better than the rest.
Well..guess what! I was wrong. And i have no qualms in admitting it.

Airtel has the worst service ever.
I got myself a new Pre-Paid connection ([protected]) to get my BB activated.
After activation of the card they said BB would be activated in about 24 hours.
I took about 3 days actually to get things started.

And the moment I started using Airtel, automatic deduction of Rs.60 took place. And for what - the filthy service of FriendzChat and some Astrology [censored]e.
I contacted their customer service and they said they would look into it. But for a good 5 days there was no response.
And umpteen calls later when i finally got through a customer executive, i was bound to lose my temper (for having answered the same lame questions over and over again).
The outburst of anger came as i used a single profane word (and I'm not apologizing for it - EVER!)
The agent has the audacity to say- "Sabhyata se baat keejiye"
Well - Mr."Sabhyata" if only you guys worked with "sabhyata" users wouldn't have to lose it on you.

Secondly - having spoken to their manager - a certain Mr. Mukesh who assured that the deductions would be refunded that very day - it was no surprise that for the next 4 days there was no such transaction made.

And to top it all - they even blocked my number from being connected to the customer care service numbers (121 and 198).

This is surely a silver lining for Airtel.
If you can't handle a customer and complaints against their company - the best is to block the customer.
I say, it's a wonderful scheme to keep customer at bay. But do they realize that Consumer Forums do take up our case and fight for us.
Let them also remember that the common man is backed by the media.

If I wish to indulge in charity- it is my choice where and how I give my money. I will never appreciate a brand like Airtel STEALING my money from my account.

I thought Idea Cellular customer service people did not have enough knowledge about their product and could never answer any query satisfactorily.
And I thought Airtel was much better than the rest.
Well..guess what! I was wrong. And i have no qualms in admitting it.

Airtel has the worst service ever.
I got myself a new Pre-Paid connection ([protected]) to get my BB activated.
After activation of the card they said BB would be activated in about 24 hours.
I took about 3 days actually to get things started.

And the moment I started using Airtel, automatic deduction of Rs.60 took place. And for what - the filthy service of FriendzChat and some Astrology [censored]e.
I contacted their customer service and they said they would look into it. But for a good 5 days there was no response.
And umpteen calls later when i finally got through a customer executive, i was bound to lose my temper (for having answered the same lame questions over and over again).
The outburst of anger came as i used a single profane word (and I'm not apologizing for it - EVER!)
The agent has the audacity to say- "Sabhyata se baat keejiye"
Well - Mr."Sabhyata" if only you guys worked with "sabhyata" users wouldn't have to lose it on you.

Secondly - having spoken to their manager - a certain Mr. Mukesh who assured that the deductions would be refunded that very day - it was no surprise that for the next 4 days there was no such transaction made.

And to top it all - they even blocked my number from being connected to the customer care service numbers (121 and 198).

This is surely a silver lining for Airtel.
If you can't handle a customer and complaints against their company - the best is to block the customer.
I say, it's a wonderful scheme to keep customer at bay. But do they realize that Consumer Forums do take up our case and fight for us.
Let them also remember that the common man is backed by the media.

If I wish to indulge in charity- it is my choice where and how I give my money. I will never appreciate a brand like Airtel STEALING my money from my account.

Bharti Airtel Ltd. — Activation of unwanted services without instruction.

Hi I am Pravin,

I am using Airtel mobile service. My mobile no is [protected]. As per the subject mentioned I am facing problem regarding activation o[censored]nwanted services like Gardening Tips, Mobile Radio without my request for activation. For these services Airtel is charging me unnecessarily. For such problems I did called to there Call center but they always say that we can not do anything for that and we can not refund your balance.
In Telecom regulatory act there is written that TSP can not activate any service and charge for that service without the permission of customer.

Kindly do needful for me.

We are using Airtel sevices from past 4 to 5 years and we use to trust them. But now the company has changed they have become like vultures they are in look out for an oppotunity to levy some unathorised chages as and when like.
I have called the airtel cutomer service to activate do not disturb like 5 months ago for my moms mobile and they said that it will be activated in 45 days a rediculous time gap they have given but still i said ok but they keep on sending my mom the same unwanted sms and keep on activating some services which my mom doesnt even know about and started charging rupee at first everyday now it went upto rs5 everyday today i spoke to the customer service representative he said that it was me who activated the service and after a conversation he decided to deactivate the service and to my surprise he said that there is another service which is presently activated on the and asked wether i would like to deactivate it as well (and this service is about some chat with a cricketer it seems) this is the level they are going down to now. Airtel is really becoming a thief in a corporate veil.
I would like consumer complaint forum to take some severe actions against these people who think that they are above the law and think themselves as so called GODS.

Airtel — Dispute bill generated at my name by Airtel for calls I had not made

I am having the Airtel landline with broadband connection in delhi with Telephone no[protected] and account No[protected].I have been a customer of airtel broadband
connection for more than 3 years.

Recently , I have received a bill no[protected] for the period from 23th April-2011 to 22-May-2011 with a due date of 13 June 2011.

I am shocked to see the ISD call charges of Rs 600/- added in the bill which are absolutely not made from my end.The calls showing in the bill are made to two telephone numbers

in a span of two days 7th May 2011 and 9th May 2011. I am totally sure that these calls are not made from my end and wondering why the calls are reflecting in my bill.

To get the clarification on the same called the customer service on 1st June 2011 and registered a complaint with No 47064548.The customer representative told that the concern department will get back to you in 2 working days.

After waiting for the callback I again called the customer service on 7th June 2011 but the issue is still not resolved and given the reply that we can't help it it is in your bill so made by you.

After all these harassment i am submitting a complaint in consumer complaint website to kindly look into the matter as I have not made these calls so how are they added in my bill.

This is really a nightmare that how are you charged for the calls which you have not made and that too from a reputed telecom company in India.

It is not a issue of money. I am not wasting my time and efforts for waiver but if you have not made any calls from your land-line no than how are you penalized for the charges.

I don't have any problem in paying for the service if you use a service. I can quote this because i had paid more that Rs 10000/- for internet broadband bill for a single month but i know i had used the broadband services so i am morally responsible to pay and had pad also but why should i pay for the calls which i have not made at all.

After this incidence, I had told the corporate communication team in my office to inform all employees about this practice by air tel and in anticipation I had disconnected ISD facility on my land line.


I would really appreciate if this issue is taken seriously by air-tel and this disputed calls are checked at their end.



Regards,
Jasmeet Bhatia
Mobile No [protected]

Airtel Bharti — portability

i applied to port my airtel number [protected] in vodafone network. The customer care has told me that my number cannot be ported because i had some agreement which bars me porting my number.But i had never sighned any agreement. the customer care is not telling me what is the agreement? When was it entered? who sighned the agreement? All these questions are not being answered. The customer care is telling me to go to local store and local store is asking to ask the customer care. I dont understand if there is any agreement, then why i am not getting any details of it? It seems that it is a malpractice on part of idea just to prevent me from porting my number by giving false and filmsy reasons. I hope to get some response from here.

AirTel — detection of balance

respcted
my account balance get cut because of some service i have activeted and i have complan to 198 there they have told that the service has deactivted but than also my account bal get dected i hope u will respond to my qwerry thanku my nobile number is [protected]

Airtel Bharti — fraud with consumers

dear sir/mam
i have recharged my mobile phone airtel number [protected] with rs.200 for talktime but airtel shifted that money at 3g service without my concern. i have also called so many times but the customer care refuses to shift the money back in the account.No prior information was given to us regarding this.

Shyam P Vashisht
[protected]

Airtel Bharti — Very bad commitments and poor behaviour with customers

I don't know whether this is going to change anything in you (Bharti Airtel customer behaviors) or not but being a loyal old customer of Airtel I think this is my responsibility to bring in front of you because this degrades the impression of company and reduce the faith and believe in Bharti Airtel.

I am writing this mail after loosing my patience which I was not intend to do. Hope you will take some strict action against this since this is a question of image of India's one of the biggest telco in front of customer. You have multiple outsource companies/vendors who are representing the face of Bharti Airtel in market and let me explain you what impression they are leaving with customer with their behavior.

My self Abhishek Pachori who works for an IT MNC who has very good relationship with Bharti Airtel as business partner and business commitments. I have just shifted to Indirapuram, Ghaziabad and the day I shifted, a lots of people with Airtel Handbags start coming to home to push us to take the connection of Airtel Broadband.

Unfortunately (I should say) I have filled up a form with one of them who promised me to get the connection in 5 days and start my internet connection. After this day I 5 days gone and no one called me to give me status when I called this person he told that there is some problem and it will take 5 more days. I said ok you withdraw this connection and give my money back. I was shocked to hear from that person that money has been gone and you cancel your connection we don't care, money will come back to you in your account.

My question here if your so called people who are roaming to sell these services can come at home to collect the money and forms, how come some one can reply in this wiered manner ?

Now I didn't cancel my connection even though and waited to install the connection but I need to escalate to Mr. Surendra Kalra in Noida, who also told the same and asked to cancel without caring to loose customer and then I agreed to wait till next five days because I was running out of time.

After this on the same day my sister escalate to someone in Airtel I don't the name of person and discussed for long time for such kind of poor commitments and service, I was shocked to receive the call on the next day from some one in so called Airtel, that we need to come at your place for installation and I took half day off from office traveled to 50 KM to reach home on time to get installation. Please note this is just installation and fittings not activation of service. From the same person I got a number of some one called Pappu in the area who does the activation.

After this fitting I called Mr. Pappu please activate my connection since I waiting from long time, he committed to come after one Hr which is about 18:30 in evening to activate the connection but no one came. I called to this person again who didn't pick my phone, so I recalled him 2-3 times and then he picked my phone and told that, there is some problem I can't come and call us tomorrow and will let you know and he dropped my phone without listening response from me. This is second time I received this kind of response from Airtel. I tried to call this person again and again till late night but he didn't pick my phone.

Today September 21,2011 I received a call from Kapil Sharma, who does not have any kind of manners to talk to the customer and asking time to come home and activate the connection. I told him that I am in office and not possible today for me to come from Gurgaon,then I told about yesterday night to calling him/Pappu till late night and no one was receiving call.
Do you believe how he replied "Phone nahin uthaya to mein kya karoon, ye apki problem hain ab bolo connection karvana hai ki nahin".

Mr. nodal officer, I am also in customer dealing business and working with IBM, but we never treat our customers like this. I don't know who is the authority in Airtel who decide to take such kind of illiterate and dis manner people to work with such kind of big organization.

I would like also tell you here that this happened with my kind of customer who is using 4 Mobile connection and 1 Landline connection from Airtel but such kind of response will force me to close everything with Airtel and move with some one else.

I am highly disappointed with this behavior/commitments and never would recommend to anyone. I am putting this same contents in Indian Consumer Complaints Forum online. Again I am saying here that I don't know whether this is going to change anything or not but being a loyal old customer of Airtel I think this is my responsibility to bring in front of you because this degrades the impression of company and reduce the faith and believe in Bharti Airtel.

Airtel — account balance dispute

Dear Sir/Madam
I am a prepaid customer of Airtel ([protected]), the service provider is deducting Rs3/Rs5 from my account balance everyday .On complaining I they are making stories and declaring the charges as VAT charges,about Rs40 has been deducted like this.First, they were not receiving calls but on frequent calls, I have a talk with supervisor. He was sorry for his mistake but he did not gave the money bank. His Response was very low,so I quarreled but he cut the call. After sometime, he suddenly charged Rs35 in name of internet service which we did not asked for. I send a complaint but he gave no notice to it.When I tried for Internet the service did not worked. Now sir. he has crossed the limit by not providing the service, for which he charged unnecessarily.

I am a customer of this service but they are cheating us frequently. Please sir look into this matter.I have faith in you Sir and please give your valuable notice to it.

_

Warm Regards
Rajesh Kumar
[protected]
[protected]@gmail.com

Airtel Bharti — airtel didn't give me any information and change my airtel plan

air tel deduct my balance and when im register my nomber on portability airtel offer me new call rates but air tel didnt give me any infomation that they change my friends plan so sir i m amit mishra requested to you plz help me out nand make my old plan on my mobile which is airtel to airtel 10 paisa n local and std 40 and60 paisa min with regart a,it mishra

No one from Airtel works here who will change your plan. you have to understand that this is a complaint forum.
On airtel website there are a lot of email ids provided and phone no. of high authorities. send an email to all of them telling your problem in proper english. you can also call them if you want.

ZSDFase

Airtel Bharti — no closed without reason

respected sir
i purchased one airtel no [protected] but without any reason no closed show check operater service
and when i contact with care center 121 or 198 he gave me the ans that no is half activated
so pls given give me the ans how after 2 months no show half activate my last rech was 43 rs turbo plan roming plan
and no issue with my brother id Ashwani Gupta
# 73/48 new darshani bagh manimajra chandigarh
and airtel arc guide me contact 121 i cant help so why u provide arc
so pls help me n do the needful asap thx


regards
ajay kumar
manimajra
chandigarh
contact [protected]

I want to set kuch is tarah teri palake meri palko se mila le by Atif aslam as my hellotune so i want from the mobile [protected] without any charges.

mere lapu no.[protected] se lapyu customer care 12144 par call nahin ja rahi hai so plz maping refresh kare


kousha jain

Airtel Bharti — Mobile Bill

Hi,

This is in regard to the Increased Mobile Bill For 20 Days,Recently My father had Joined in private Company in Hyderabad,Their they have given him a CUG Number with Air tel Service Provider,

After 20 Days Of His Joining He surprisingly got a bill Amount OF Rs 55000/- Just for 20 days,I don't know what is wrong with services provider how can he get a bill of that much only within that less time ???

Please check the issue and do Needful and He is an elderly person He is with lot of tension Due to the above Reason.I think some one would respond and do Needful

Regads
Santosh Pisipati

This is in reference with the unwanted service activation on my mobile number [protected] . On date 03.04.2013 at 9:35 pm, unwanted service of internet pack has been activated on my mobile number without any request from my side. After looking at the message received in my mobile i made a call at customer care number & requested to the line executive for deactivate the service & return my debited amount to my account. But instead of deactivation he asked me to hold the line saying that your call will be transferred to his senior for solution of the problem & after some time the call was disconnected without any response. After that i tried many a times but could't speak to the executive. Moreover, on date 5.04.2013 again i received one message having content that internet pack has been renewed on your airtel mobile and you have been charged Rs. 9.for 2 days. It is a clear case of cheating & harassment to customer by this company. I want a strict penalty on the company so that any innocent customer will not face same kind of trouble in future.
Kind Regards,
Rajesh Kumar
VPO Murthal,
Near Govt Boys Sr. Sec. School,
Distt. sonepat
Haryana
rajesh.[protected]@pg.contitech.in
Contact No : [protected]

Namaste Mr. Kumar,

This is to inform you that your concern listed on 06 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

Further to our discussion dated 06 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

We would like to inform you that your concern listed 06 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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BROADBAND AND TELEPHONE CONNECTION — BROADBAND AND TELEPHONE CONNECTION

Sir,
Registration Ref:81128835 AN:82130426 DATED 29/01/2008
Name P Chandrasekaran, 1/789 4th Street Deivanai Nagar, Madipakkam, Chennai 6000 91
Receipt No72038818 Rs.500/- by cash

I like to know the new connection Feasibility status
Thanks & Regards
P Chandrasekaran
Mobile No is [protected]

Namaste Sojesh,

This is to inform you that your concern listed on 06 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Sojesh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel DTH — delaying to activate my airtel dth connection;

delaying to activate my airtel dth connection; in my side loss 30 phone calls and my energy.

My calls for re installation havent been attended for the last one week
A new complaint no & time is given every time I call.




For the last one hour your call centre executives are pretending that lines are not clear.
So with a phoney accent they start saying HELLO HELLO and disconnect my call.
Chandni, Ravi etc etc whatever psuedo names they call themselves...


Incase Airtel is too busy they should let me know the same... and incase service cannot be provided why not refund the money that you are sitting on??

Hope your South African customers will be more understanding than we are in India.


Reg,

Shilpi

Bharti Airtel — Delayed installation

Hi,
I already have a airtel landline connection with broadband for last 3 years. last year i got wi-fi installed on the number. I got a customer service rep coming to install an intercom on my airtel number, & recommended that I change my plan to a more feasible plan, which will give me XYZ benefits. i agreed-he took money, gave no reciept & has disappeared with the money--is not responding, He has forwarded my requisition to the concerned departmwent of airtel-but no follow-ups. I have just landed up losing 2K.
It should be called Farttale-rather than airtel !!

Airtel DTH — Delay in installation and no activation

Given an excellent broadband and postpaid connection services I went for Airtel DTH on 1st July'10. I bought the connection over phone and paid via credit card. I was assured that the installation and activation would be completed within 48 hours. Today its 7th July and via repeated follow ups with customer care, I was successful in getting it installed.

Now starts the second big hurdle to watching TV. Services are not activated. I have already called customer care 8 times and everytime I call, I get a response that wait for 1 hour and the services will be activated soon. 3 times they told me that you would need to have a voucher pin from marketing and sales department or installation department. They are just making fun of people who go for their services without knowing the actual face of their services. I had NEVER imagined in my life that I would have to follow up to this extent for getting a cable connection. This is the WORST customer service that I have seen in my life for any services.. be it bank/phone/electricity.

It wont be possible for me to go ahead with this kind of services and hence I want my money back and connection cancelled. My customer id is [protected]. My contact mail id is [protected]@yahoo.com.

Please let me know if you can help me.

Thanks,
Sachin

Airtel — Very long delay in service

I have been requesting Airtel People to change my broadband plan but they are continuously delaying the service, moreover their customer care representatives are not bothered they just say that our server is down kindly wait for some time. I have alot of work to do via Internet So please I request to the Authorities to do the needful in the same regard.

Bharti Airtel DTH — Delay in installation

I had purchased the airtel HD DTH on Monday, 8 Nov, 2011. I paid used credit card on phone call from the Airtel assistant. I was promised that the DTH would be installed in 48 to 72 hours.
But till date, it has not been installed.
I made 4 calls yesterday. And always the reply is that I would get a call back.

Now I would like to cancel the airtel DTH and get the refund. Please help

i have sent my details to the email address

Please arrange the refund asap

animesh

Airtel DTH — Installation & Activation

I had purchased Airtel DTH through IVR on 20 december yet delevered installed. I made so many complaint through call center & mail only received Appology only.
Kindly help get rid of it.

Abdul Rasheed

Namaste( guptashishkumar ),

This is to inform you that your concern listed on 05 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Sim — Regarding without reason charged

To
The Aria Manger
Air Tel

Subject :- Regarding without reason charged.

R/ Sir

With due respect fully. I want to keep in ur mind that I m a costumer o[censored]. I have sim airt tel sim with the no of [protected] in sikar rajasthan . sir I m facinf some problem here from last 1 month I have to charged without any surfing on web. Sir here I want to tell u that when I call to call center then what s reply .
1) 3/04/09 thay charged me Rs. 10 then I call call center Mr monoj was there I told him that y my balance reduse then he reply me that u have subscribe starduct service on ur cell but when I say him that I never use this service he go for argue but after all he return me my money .
2) 4/04/09 thay charged me Rs. 15 then I call call center Mr jitu was there I told him that y my balance reduse then he reply me that u have down load a video or audio songs on ur cell but when I say him that I never use this he also go for argue but after all he return me my money .
3) 5/04/09 thay charged me Rs. 20 then I call call center Mr amit was there I told him that y my balance reduse then he reply me that u have down load a java games on ur cell but when I say him that I never use this he also go for argue but after all he return me my money .
after this case I call to miss simren she transfer me to boss ( Mr Deepak ) he assure ma that now u will not face these problem .
after that i charged rs 99 04/04/09 then I call call center Mr manoj was there I told him that y my balance reduse then he reply me that u have down load a jave games on ur cell but when I say him that I don’t load then he assure me that in 2 hour they will give me back my money
after two hour I call again I call again call center that Mr rahul was ther I put in his mind all matter then he assure me that I will get my all amount but when I don’t get then I call again that mr gigraj was there after a long argue he told me that me should go in court n u r free to do anything whatever I can he give me address of office ( C BLOCK MALVIYA NAGAR JAIPUR ) n told me that ur free.
Sir its not the matter of my Rs 99 but the companies reputation . Due to these fellows customer is surfing n after some time company will suffer n it will go down fall
It is requested to u please take action against them n return my Rs 99 so I can b proud to b air tel consumer.
Thanking you
Your s truly
Javed kamaal ([protected])

Airtel — Charging without consumer concern

Today early morning at 02:30 AM, I got an SMS from Airtel stating you have been charged me Rs 30 in lieu of Hello Tune and the Hello Tune has been activated. I had never requested for it and at all not aware of it. I called back to Airtel Customer Care to report it as complaint. At first call, I was able to talk to a customer care executive named Amit. While I was explaining my problem to him, the call got disconnected. When I called back again the option to talk to customer care executive was not available to me anymore.

I don't know what kind of fraud is this going on. Now the only option for me to get the go to customer care office, leaving my own work. The fare to and fro to customer care center will be 20 and pain additional to save just RS 30.

So I need to raise this complain, how can all these things can happen to me

Namaste Mr. Nagar,

This is to inform you that your concern listed on 05 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Nagar,

Further to our discussion dated 05 Apr 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Nagar,

We would like to inform you that your concern listed 05 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Jha,

This is to inform you that your concern listed on 05 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Jha,

Further to our discussion dated 05 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Jha,

We would like to inform you that your concern listed 05 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — poor response from customer care

when ever i call them for complain they just deactivate my customar care

when ever i call them for complain they just deactivate my customar care

I am wexed with the services of AIR TEL. they are not in a
position to delivery my monthly bill to my address. every
time they come up with some stupied stories, and it wont
happen again. My mobile no is [protected]

Dish TV — Injustice and harrasment

BEWARE! BEWARE! The proverb in hindi "Dushman se door Rahao"

I also have the story of what others are narrating.

First it was decided by the Society to go for dish TV installation. but later on cable guys offered good discount by offering free set top box by hathway cable. but I stuck to my guns for choosing Dish TV. Thanks to our great Superstar's (Mr.Shah Rukh Khan) agressive promotion and false gimmicks of their brand and quoting the Phrase 'Kya Aap Cable se santhust hai' I fell into their prey.

From the day one of booking with their authorised representative Veera Marketing, Mumbai- Contact person Mr. Sachin Patil ( tel ; [protected] &[protected] and paid our cheque dt[protected] for Rs. 7030 for two dish connections for our home being not aware of what is in store!!

The payment was made on the basis of following commitments made by their authorised representative Mr.Sachin patil of Veera Marketing

1. Both the connections will have Dish Maxi package for one year from date of activation and all channels as per the brochure handed over to us will be provided. that the said package includes Business & News channels CNBC, CNN IBN, AWAAZ etc.

2. In this subscription I can view 67 hindi movies and 5 english movies.

Although Mr. Sachin promised to install it in first week of August, no progress was made and he was not responding to our calls. We had to run from pillar to post for 5 weeks. when we called their executive Mr. Vivek Mishra given in their web site ( Ph [protected]), he directed us to Mr. Sekar (Ph [protected]) who after several days being not effective, gave his superior’s no Mr. Eric Samuel ( Ph. [protected]) After continuous foolow up with their executive finally it got installed on 31st Aug 2008. Again for activation we had to run from pillar to post for another 5 days calling up their call centre(minimum we have to 20- 30 minutes telphone charges will have to bear by us) and executives. finally it got activated on 7th sept.2008 (although they say 4 - 24 hours). I thought my agony will end there, however it is only start of our never ending problem.

After 3 weeks of my subscription, on Oct 1st I am seeing my CNBC package was removed. So I called the call centre to restore the same. They did. but I was not aware they are going to charge for this package.

After that for a month I was taking Movie on demand (7 movies).Since, Call centre Customer Care executive said you can view free on parent connection and child connection is not eligible.Whenever I book the movie I take confirmation from them it is free to view and they also say YES.

Suddenly on November 12th when I was viewing my Account on Main Menu bar it was drop down to 15th June 2009 from my original renewal date of 7th sept 2009. nearly 3 months subscription. This gave me big shock. I Contacted the call centre(Holding the line for 40 minutes for lodging the complaint). I was told that money is deducted for movies.I asked why it has to be deducted since the movie is free. then customer care said this movies are viewed on your child connection. I told them your allegations are totally baseless. when I am getting free movies on my parent connection why should I book it on child connection. They were repeating the same thing(Parrot talking)and when they can't answer they put message Thank you next representative will answer shortly.Since the call centre was callous in not responding to my pleas, I contacted Mr. Eric Samuel(Regional Manager, Mumbai who has helped me in installation and activation) and as advised by him sent the e mail dt 13 Nov. 2008 which is given below


I am disappointed and anguished at the arbitrary and intensive callousness of your billing section.

I have given below the details for your immediate redressal of our grievances.

(1). our VC nos : a) [protected] ( STB no 0876ABF28DS31623)
b) [protected] ( STB NO 0876ABF28DS31622)

(2.) I was informed that item b above is the parent and a as child & hence b is eligible for free movies confirmed by your call centre at the time of our first time booking of MOD

(3.) My original validity period is 7 September 2009.
Now today I find that this validity period is reduced to 15 June 2009 as shown in account.

(4.) I have seen sofar 7 Hindi movies and all times it was confirmed free by your call centre at the booking time.

(5.) I was shocked by this utter nonsense in my account being arbitrarily reduced to June 2009 by your callous colleagues at Noida. My continous calls to your call centre evoked poor & insensitive response which makes me feel that it is more appropriate to call it 'Callous centre'.

(6.)I hereby request you to immediately restore my balance to original date i.e. 7 September 2009 and confirm once for all which STB is eligible for free movies ( 67 Hindi + 5 English ) as confirmed to us at the time of booking by your representative.

I look forward to your promise of ensuring restoration of my account to original validity date.

After this plea also no restoration was done. Again another problem came over with my child VC. They have removed some of the channels which includes Star Cricket, Star Sports, ESPN, TCM, MGM etc. some 12 channels have been arbitrarily removed from my connection. So again I called up Mr. Samvel for this. He directed one of his staff member to talk with me. Then she spoke to me regarding this issue. She said child connection is a discounted package. All the channels what you are getting will not have this connection. Then I asked her what for you are taking RS.3015. I applied my logic and told her if I pay Rs.600 more to cable guys I will get all channels which includes Colors, Neo Sports, Neo cricket and some other regional channels including which I opted for.Then she was not ready to listen and kept the phone down. Then suddenly In the same evening again she called and said from my head quarters I have received your account statement for the deduction and I am forwarding this to you. go through it. After seeing the statement I came to know they have deducted for CNBC Package for both connection at different amount and for 1 movie. Again I had sent the email to Mr. Eric Samuel and copy to accounts dept.

Now comes another great guy from accounts who is merrily deducting arbitrarily customer's money at the drop of a hat on atrocious reasons.

(1). Please note that he has deducted Rs. 247 on 1 OCT 2008 & again RS 280 on 7 November 2008 for CNBC package. Also Rs 50 for movie on supposed to be "Child ".

(2). Please recall my talk. I had explained to you that when I contracted with you on 7 september 2008, for maxi package, it included the CNBC package as per your brochure given to us.. On October 1, 2008 you arbitrarily removed these channels from my connections. When I complained to your call centre, you restored same . I was neither told nor I realised that you are going to deduct. As explained to you, this tantamounts to cheating and fraud on customer i.e. hoodwinking customer by promising to give certain channels and after taking money for 1 year, removing the channels and asking for more money. In that case I should have the option to quit with my money paid.

(3). Let your great Accounts manager explain the mystery behind not deducting for both on 1 October 2008 and also why two different amounts 247 & 280, Callousness and arbitrariness at whimsical best. He deserves an award for that.

(4). Also I have not activated by sending any SMS as claimed by you. This is again misrepresentation and forgery by your company. I am sure this will be exposed in a court of law.

(5). Again your claim that the one movie was hired on socalled " Child " i.e.[protected] is totally wrong and I once again emphatically confirm that we have taken all movies only on [protected]. I am sure this also can be proven in a court.

(6). Under the circumstances, I hereby call upon you to restore my validity period upto 7 September 2009 immediately with all channels as per our original contract, failing which I will take appropriate action including legal, which you may take a serious note.

I intend to forward this letter to your chairman's office on registered post to take a response.

After so many things have happend I had send the letter to the chairman for his personal intervention in this matter to retrieve their image and credibility as a corporate with some standards.

After 3 days I got a call from Noida Mr.Girish (Ph.[protected]) spoke to me. He said we are really sorry for what happened. My executive will visit your place immediately and resolve your problem.Now 48 hours gone nobody came to my home. Not even called up. It is very pathetic.

Only thing today morning I noticed they restored my account to original renewal date to 7th sept. Otherthings are remaining the same.

Just Cautioning the new subscriber before you take the connection think twice. If it is more than 1 connection becareful. My sincere advice not to venture for any dth till they bring transparency to the customer. We should know clearly what channels they are offering in the given package and take it in writing everything for both the connections and the authorised signature and seal of the company. so anything is done incorrectly we can take legal action. I have cut and burnt my finger. But I want others to learn from my mistakes.

Usha Mohan

AirTel — Lack in Response

I wanted to migrate my package to 699-Super Saver...
The Customer care executive asked me to send a mail regarding this to their Address...

I did sent a mail to the correct maill adress and even i got the reply which was autogenerated it said that i would get a response in 24 hrs.
I sent the mail on 30th March 2009 at 1:53PM
i got the auto generated mail of their at 2.00PM the same day...commiting me that they would revert back to me in next 24Hrs.
ie. 31 March 2009 at 2.00PM

I haven't got any call from them nor any mail regarding this till date...ie. 2nd April 2009 time 11.00AM

When i talked to the executive the person first says that they haven't received the mail but after checking they say they have got it...They are totally confused and are not responding properly...

Dish TV — wrong accounting

my vc no is [protected]. i recharged my accnt by paying Rs500/- on 21-3-09 for silver pack @ 109/- PM with free alacarte( 20% of recharge value ), which was confirmed by customercare .my dishtv was partially deactivated on25-5-09, which means i am charged @ 250/- PM. i have given 4 e mails out of these 3 emails have been reflected as failure domain, thro dish tv also i am not able to log in as the page has been taken off. this clearly indicates that since they are controlling the channels they are free to play with the customers as they feellike. i request to please send me your email so that i can fwd those emails

My vc no is [protected].Dishtv is not functioning.Customercare not giving a good response.Nothing display on tv screen.Pl solve my problem immdtly.

Airtel DTH Service — Poor quality of signal and no proper response from customer care

I am trying to call up the customer care no [protected] today i,e 22nd Oct 2009 at 4:45pm. I spoke to one Mr. Vishwajeet and gave my customer id no [protected]. My complaint was the signal is very poor and ther is break in the signal every now and then. To my shock i was informed that my account is cancelled and he cannot lodge complaint with respect to my customer id. I requested him to let me know the refund process since my id was cancelled he is asking me to contact the dealer from whom I purchased the same. But I do not have contact details of the same since i have not stored it.

Airtel DTH — No Signal - Poor response from Customer care

Hi,

I am Rajan, customer of Airtel DTH who is trying to activate the DTH service which got interrupted on 12th Jan afternoon for no fault of mine..
My customer id : [protected]

My wife called the customer care on 12th evening to report a problem of disconnection. It was promised to me that the issue will be rectified in 24 hours. It was explained that the service was disconnected on our request. Apparently we have not given any request for disconnection...
Since the problem was not rectified, my wife called the customer care and spoke to the supervisor by the name Thirtha. It was promised again that the problem will be rectified in 24 hours. On 13th Jan 10 night I called the customer care and spoke to another Naveen (Floor Supervisor). Same promise again "will be rectifed in 24 hours"..
I called customer care again on 15th Jan to report the issue. Surprised to see the agent who answered the call was very rude and impolite (around 4.55pm). When the call was transfered to the supervisor, the call was disconnected with the phrase "since there is no response from other end, I am forced to disconnect the call". However I was very much active and shouting from other end.....
I have not expected the Airtel service to be so bad as it is in the past 3 days for me.

Hope a proper response from you atleast.
my email id : [protected]@yahoo.com

Regards,
Rajan.

hi

i am rajmohan. my customer id is [protected].i have recharged monthly subscription for Rs.200/- on 10.03.10. but, my connection didnt activated till now. it shows NO SIGNAL . Please look in to the matter and rectify as early as possible.

Regards
K.Rajmohan.

This is to bring to your notice the worst ever customer service that I ve experienced with Airtel DTH. I needed some extra cable wire to relocate my TV unit to a separate room within the same premises. So i called the local dealer on 21st may 2010 but i ve not been given any reference no. nor any fixed time period for service delivery.
But till 24th may 2010 i ve received no response from the dealer and then I called customer care on the given toll free no, to my surprise they expressed their helplessness to register my request as i BELONG TO A SUBPRIME LOCATION and insisted that i should contact local dealer. Upon my insistence I ve been given one request no. and was ensured that my problem shall be resolved by 26th May 2010, I also received an sms confirming the same.
its 28th may 2010 but my request not yet resolved. with this concern i called the customer care only to find that they can't help it.
let me remind you while we buy Airtel DTH we strongly beleive that we are making a good deal for assured service. we have not paid you anything less than what you have asked for, and such type of selective treatment of customers despite charging the same amount, accounts for gross injustice and customer harrassment.

Airtel DTH Service — Lack of Response from Airtel

It is very frustrating that after calling for almost 14 times the Airtel Service Provider, to fix a video problem, & still they dont have enough diesel to burn & come to fix it. They were supposed to come on 13th of June' 2010, instead they sent a message on 12th saying that the problem has been resolved. well how funny & irresponsible it is. Forget 13th, we called them so many times after that, everytime they say they are checking & sending their person at our home. The same story repeats again & again.. Today it is 22nd June, we cant tell what f__k they are doing about a simple issue.. This is how u get the services of so well-known brand AIRTEL. During adds they promise this they promise that, but the most important thing about any product is its service after they sold sumthing from the company. Its really a shame for a company like Airtel to do such thing.
I am telling this last & seriously for the last time that if they dont solve this problem asap we will personally have to deal it so that no other consumer can get badly affected like this..

Sub : Customer Id .. [protected] request for cancelation of Airtel Digital Tv.
ON 16th July 17, 2010 around (1:51 PM) had a word with 1st customer executive the one who never gave her name. All I had ask her that iam getting a signal problem and its showing me the error code B 001. I hope she had registered the complaint against that. Then she tolled me one of your technician will come and he will charge Rs 100 for a visit when asked for the explanation for the charges and the reason she had to put my call on hold and then she hung up my 1st customer service experience on 16th July 17, 2010.
Next call which I made was around (2:08 PM) the time I got connected & said hello this girl hung up again. My second customer experience of the day.
Then my next call was around (2:10 PM) .this time I got connected with the executive name “kushbo” I informed about the problem and before I could say something she put me on hold. And then she hung up. My third customer experience of the same day.
Then my last call which was made around (2:19 PM) . This time it was more interesting this girl name “Madhumita” straight away started a conversation in Bengali were I had to request her to talk in English. Rather explaining her my problem I asked her to transfer my call to some Sr person and they transfer my call to guy name “Himanshu”. I toled him about the problem and given him a solution to resolve it. which is to disconnect my connection of Airtel dish Tv . As from day one iam getting problem. And he was ok about it 2 so that’s fine with me. I hope that was my last experience with customer service. I informed him that my call was getting disconnect by your executive and his answer to it was. it’s a network problem from my end . were I already had explained that I was put on hold every time. So in one day I was declared liar got insulted by 3 or 4 customer executives. No one was able to resolve the problem. I can pay Rs 5000 and get a new connection from some different service. But will not pay Rs100 for Airtel technician to come to my place and resolve the issue which is from Airtel. And if in future I get a problem I don’t want to get humiliate again. But yes I will take this further to consumer court as this was not the 1st time I have faced this kind of behavior with Airtel. And please stop calling your customer service as a customer service. Because they don’t do what they say. I want to disconnect this service because of your customer service.
Thank you
Abhishek sengupta

I had raised an issue with Airtel customer service on some channels not working as part of my Ultra pack connection. The issue was raised on 29th June and except for repeated phone calls from different individuals asking for the nature of the problem, no solution is in sight.
After a lot of emails and follow ups an engineer visited my site, promised to come back and rectify. Now its a week since that happened.

I'm at loss in terms of what to do to get these folks to solve my problem so that i get my value for money. This is the worst customer service i have faced from any entity i have dealt with. Please help in any way possible to sort this issue out.

Thanks

I have Airtel Friends sim card, and there are 3 gruop members in my group.
i want to add one more group member in my group.
I called customer care more than 10 times n i had registered the complaint two times, but i did not get any response from airtel customer care.

Dear Sir,

My customer id is [protected] and registered mobile number is [protected].
I am writing this on a very sad note indeed. I am regularly paying the subscription for airtel digital tv but right from day one some channels like colors, cnbc awaz, and others could not be seen clearly due to weak signal. Airtel engineer came atleast 3 to 4 times and ultimately concluded that the quality of cable used by your team while installing the dth is to blame for the poor signal. He also promised to send somebody to replace the cable and I am waiting for it for last 20 days.

I had very high opinion of your company and I am sure you would also be disturbed by the way the quality of customer service is going down. I hope you take a note of it and instruct the officers to look into the matter.Needless to say that I have several time filed complaints to the customer care executives and got the complaint numbers.

Thanks

Yours

shah vilas

R/Sir,


My Customer ID is [protected], bdfore about 15 to 20 days I complain to Airtel DTH for no picture in TV Screen. Then your Engineer came and solved that problem but now days same problem is now. so u r requested to solve my porble as soon as possible.
thanks
Name: D.R.SHARMA
m.nO.:[protected], [protected]
Add:- H.NO:- 316, SEC-31, GURGAON(HR)

AIRTEL DIGITAL TV — Poor service and poor quality picture

1. The customer service had promised to send an engineer to fix the signal issue, however no one has come neither anyone contacted us. I have phone the customer service 50 times. Everytime i called, i was promised (misleaded) that the issue will be fixed in 3hours. Its been 20days that 3hour never got over for airtel. Moreover, I have received a text message from Airtel DTH saying " your issue has been resolved".

2. 99 out of 100 times the customer service representative says that they are facing technical issues and advise the customer to call after 2hours.

Customer ID [protected]

Dear All,

My customer id is [protected] from bangalore.

It has been almost 1 week over still i have not got the setbox replaced.

every time im calling and customer care, they are telling they have forwarded the request to dealer.

we will get the call from engineer, thus full day got wasted.Moreover they will provid the time line as 16:45 hrs, if calls around 17:00 hrs call will go to automated line.

As per my discussion with Customer care they told to pay only 350/- and airtel distributer is asking 1800/- for the setup box.

i don't wht the TAT they are following. There is no proper coordination between distributer and customercare.

distributer is telling customer care persons are not aware of the product infomation.


Pls check the same with concern team.Incase of any clarifiactions pls call to [protected]

Regards,

Vasanth

Airtel DTH — Poor Customer Service

Very frequently I'm having the problem of not being able to view ADHITYA TV. Though this is part of the Free Tamil Top-up (see attached file for reference), AIRTEL removes this from the free top-up list every month and they add it again (after sending numerous emails) every month. There is a break in this ADITHYA TV service every month.
AIRTEL says that this is a technical issue.

Hello Friends,

I just want to share my experience with Airtel DTH. I have recharged my Airtel DTH account [protected] in June 2010 for Rs.500. My account is credited with Rs.500 after recharging
from the recharge coupon. After 24 hours my account was suspended. When I called customer care, they didn’t have any clue why they have suspended my account. After number of follow up, they replied that some other customer claimed that amount and my account is debited without informing me. when I asked to get my money back, customer care executives disconnected by call several times?????. Now Mr. Naveen and Mr. Rakesh from Airtel DTH needs a proof of that the recharge coupon that I used to recharge my Airtel DTH account almost a year back.

Is this a Joke????

My Friends if you are using this service and recharging with recharge coupon then keep it and do not throw, else you will be the next in this list.

Lokesh Chauhan

Airtel DTH — Service Response

My airtel customer id no is [protected] and may name is Ganesh m. Zurange

I made a request in customer care of airtel dish tv on 8/6/2011 which has been resolved on 30/6/2011 in this duration they had deducted amount which they have told me to renew acount because the query was regarding STB issue and they want to deduct STB amount from acount so i have renewed my acount and they were deducted all the new STB charges of 350/- from my acount after that because of airtel system problem they have took 30/6/2011 date to resolve my issue and its not my fault its company fault so i m asking about service credit so they r not giving me the service credit and not giving me responce properly when i was calling on customer care they r releasing or disconnecting my call without any intimation the service of Airtel DTH is pathetic and poor.

AirTel — poor service & not responding

This is faisal from pondy.i am using airtel network for the past 4 years,no is [protected].

if i try to call from my no to another no,call not going. it will says "to low make a call". Even i have a sufficiant balance in my acount.

then every 5 mins 10paise deducted in my account.i have facing those problem for past 3 days.

3 times i made a call to airtel customer care regards this problem. But not clear answer and not response my calls.

All my business are affected for this problem.i have suffered mentaly regards this problem.

please understand my problem and resolve it. otherwise i will going to mobile portability.


regards

faisal.m

AirTel — Poor Service & lack of response

I am a dedicated customer of Airtel since last 9 years, availing both landline and mobile service. I have got Plan-899 connection for my Blackberry in Oct'11 for my mobile [protected], enterprise email service is blocked since last 1 month without citing any reason. Whenever i call them, their service team had no clue to solve the problem and the seriousness to respond quickly. I am fed-up with Airtel and their servies, gives me feeling that this company may shut-down anytime. Most disgusting thing is they blamed my handset for poor service and later i confirmed that connection doesn;t work even after changing SIM to other handsets.
Last week i was in Chenni, there 'EDGE connection was there, but again lost when i came back to Bangalore.

Similiar thing happend with Landline, where broadband service is not working since last 3 months. They are unwilling to solve the problem and chasing for payment. i have requested for cancellation, they are dumb to my request and chasing for payment.

i have never experienced such dirty service from Airtel in the past and most frustrating thing is that they don;t bother to respond to customer complaints. i have decided to switchover to VODAFONE for Mobile phone and BSNL for landline as there is no sign of recovery from Airtel.

AirTel — CUSTOMER CARE RESPONSE POOR

Dear Sir....

i am using Airtel number for last 7 year My mobile number is [protected]... 9 months before i have changed to post paid connection... after i changed to post paid connection still i did not recevied not even single bill to my communication address../

I have complainted many time for this 9 months priod more than 25 time... but there is no proper response from airtel side...

there are continusly calling me for the bill payment... if i am asking for bills.. they said we are taking the complaint and working on the same you will get the bills with in 10 days... but still i did.nt recevied any thing...

now a days they are not calling because of their commiment i have paid the bill payment nearly 4000 rupees...

After the bill payment i call them for the request status they are not responding properly...and i asked them to connect the call to their supervisor...they simply putting the call on hold and after 5 mint disconnecting the call..this is happen for me more tham 6 times.... today (16.6.2012) also i have tried three times they are doing same transferring the call and disconnecting ...

these are the complaint numbers they provied to me when i complainted ...but with out information they closed the complaints --

1.42527460
2.42409172
3.42403904
4.42113487
5.41704492
6.41363666
7.[protected]



if there is no response after this complaint i going to put the case on consumer court directly...


Regards

K.Ramkumar
[protected]

For a big giant like Mr. sunil Bharti running such a huge Airtel empire, this type of service response is not expected.

Namaste Atul,

This is to inform you that your concern listed on 05 Apr 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Atul,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I would like to bring to your attention regarding poor customer service help of airtel dth service.My airtel dth no. os [protected], from saturday I am continuously callng the no.[protected] as well as toll free no.. But everytime I make a call it immediatley kept on hold and no reply and my phone bills keep on running and I again disconneted the call and make fresh call and same is repeating. Luckily I able to customer care no. then so many option given and then again it automatically disconnected without giving any option to me.Once I able to speak to customer care executive and there were lot of noise in customer care desk and that lady was simply asking çan you hear me'twice and call disconnected. Further, when I called on toll free no. again and again message is coming busy and call again.What is the need of such customer service where proper system is not in place and when I need urgent help to shifting my dish to another location but no body cares.I will go to consumer forum and will bring this issue on line viewers that airtel now become money cacther and they have little care customer grievances.

Please take note of this and resolve my problem.

I would like to bring to your attention regarding poor customer service help of airtel dth service.My airtel dth no. os [protected], from saturday I am continuously callng the no.[protected] as well as toll free no.. But everytime I make a call it immediatley kept on hold and no reply and my phone bills keep on running and I again disconneted the call and make fresh call and same is repeating. Luckily I able to customer care no. then so many option given and then again it automatically disconnected without giving any option to me.Once I able to speak to customer care executive and there were lot of noise in customer care desk and that lady was simply asking çan you hear me'twice and call disconnected. Further, when I called on toll free no. again and again message is coming busy and call again.What is the need of such customer service where proper system is not in place and when I need urgent help to shifting my dish to another location but no body cares.I will go to consumer forum and will bring this issue on line viewers that airtel now become money cacther and they have little care customer grievances.

Please take note of this and resolve my problem.

Namaste Subramanyam,

This is to inform you that your concern listed on 05 Apr 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Subramanyam,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33