Airtel Broadband — Blocks my website

Address:

Pune, Maharashtra

Airtel has a habit of blocking my website (http://www.husainkhambaty.com - 182.50.135.128) now and again. I am not sure if they do this purposely or they have some automated process to clear the DNS servers or update Firewall rules. My website is hosted on GoDaddy. The first time I raised this issue with Airtel was in 2011 (complaint number : 1401418). They thought that I was some non-technical guy and asked me to run some tests and told me its GoDaddy's fault. I had already verified by accessing my website from Reliance, BSNL and Vodafone and the site was up and running. A few technicians also visited my place. I have 1 Windows PC, 2 Linux PCs and they couldn't access the site on either of them and stated that its because of Linux that this is happening (apparently having no knowledge about Linux). Airtel didn't accept that it was an issue at their end and closed the case stating that its an issue at my end. Suddenly in a few hours I was able to access it. With a downtime of over 36 hours I was able to access my website. Since then I have faced this issue at multiple instances where I see my access being blocked and after a few hours or days it starts up again. On searching if someone else is facing a similar issue I found this site : http://support.godaddy.com/groups/domains-management-and-services/forum/topic/if-you-suddenly-find-you...⇄ I would like to know if this is something being done at an organization level then I'm happy to exit Airtel and convince most of my user community to exit Airtel. I need Airtel to provide a technical answer to this issue and not just close the case and tell me its not an issue at their end. My troubles dont end there - To top this I just tried to raise a complaint on the Airtel site - and guess what - the CAPTCHA doesn't work. In simple words the piece of code put in to identify if this is a human submitting a complaint doesn't work and therefore the complaint cannot be submitted. Who do I complaint about the complaint system not working?! HA!