[Resolved]  Airtel Broadband — Poor and False Customer Service

Airtel Broadband — Poor service!

Hi sunil barthi mittal please contact me.

Airtel Broadband — poor broadband

the speed of broad band is so slow that it takes one hour to update a anti virus of 5 MB COMPANY IS CHEATING PEOPLE ON THE NAME OF BROADBAND

AIRTEL PHONE & BROADBAND — POOR SERVICES

Dear Mr. Sunil Mittal,

I fully understand with the important missions you always have in your hand but still I am making an attempt and hope you are able to read such frustration of customers some time in your busy schedule.

I had the opportunity of hearing you in a business seminar 6-7 years ago and was convinced that you are man of changes and commitments, though that impression still stays but wonder why people you assign to manage deadwoods who can not perform 5 percent of what your visions are.

To make my complaint brief, I had applied for a WI FI router and committed time was 10th Feb and ever since the close of dedicated time I have logged on 4 calls and each occasion a new excuse is tendered. I have sat at home for 3 days waiting for the router and wasted my important time.

I am fully aware that you cannot satisfy all your customers but In the interest of a your company's future would need your attention to weed out inefficiency.

Best Regards,

Sincerely,

Vijay

Details of account number 12786337 & phone number [protected].

Net Speed is Very dead slow 33.10kbps not satisfied.

modem installing complaint... the installers are making us fools by saying that they will install the modem soon but they do'nt. even the connection booker is not doing his duties (booker-ajay kanojia, jalandhar)making us fools he came only to take his consession I citizen of jalandhar is against the poor services of workers of airtel ...

Airtel — Poor Broadband Service and Complaint Resolution - Airtel

I have been using Airtel Broadband ( landline no.[protected] since August, 2010. I had initially subscribed for 899/- plan and switched to Impatience 1399/- plan on 13th Dec. But to my utter disappointment the speed of my link decreased to 1 Mbps after just around 15 GBs o[censored]sage (instead of the specified 25 GBs) on the 28th of Dec, after which it has continuously varied in the range between 512 Kbps and 1 Mbps. The issue was finally sorted out after repeated complaints, but not before 8th January, 2011, a period of 11 days. My billing date starts from 8th as well.
I have received the bill for last month's usage and I requested Airtel to send me the corrected bill in order to avoid any delay in submission as I was not entitled to a payment according to Impatience 1399 plan since my link speed had not been as specified in their plan description. At first they ignored the complaint and marked the complaint as resolved without even caring to consult me. Finally, after 3-4 repeated complaints they budged and called me up to say that as per the terms and conditions, I am not entitled to any kind of concession in the monthly rental on accounts of delay in resolving the speed issues.
Now I keep receiving irritating automated reminder calls for the submission of the rental.
I am extremely frustrated with Airtel Customer Care's attitude and disappointed in them as far as the complaint resolution services are concerned.

AIRTEL BROADBAND SERVICE — POOR SERVICE

as i was having a no of airtel landline with IPTV and Broadnband service[protected],i register a request for transfer to my new address in sec 7 Rohini,but the customer care executives fools me by saying there is network congestion and there is non avialability of distribution point at my new address,
but for surprise after waiting for 14days with unsatisfied replies i register for new connection at the same address ,i get in 24HRS with my new no[protected]
for this i have to pay new connection fee and loss 100free call per month associated with old no and loss of my valuable business with the help of internet,such a poor response,i have sent them notice also but they don't heed it,now i am filing case in consumer court within 1 week

Airtel Broadband — Lousy Customer Service

Hi,

This is regarding a very simple issue that has been unneccesarily elongated by Airtel's customer service

1. I had the Airtel broadband service with landline - [protected]. The connection was in my wife's name - Nazia Hasan.

2. As I was shifting from Ghaizabad to Gurgaon, I got a fresh Airtel broadband connection at my new residence and hence got the new number of [protected]

3. Hence I raised a request for the disconnection of my old number [protected]

4. Post that I have been receiving numerous "irritable" calls from the Airtel retention department all asking me the same questions time and again ( the details of which I have provided repeatedly) - questions related to why I was asking for the disconnection, whether I wanted to retain the no or getting it transferred to anyone etc. etc.

5. Now post all these calls, today I got an sms confirming that the service at my old number have been RESUMED ??? I am really at a loss o[censored]nderstanding as I had never placed any request for resuming of my services

6. Regarding my new connection - [protected], I had raised several service requests ( and repeated calls to the customer care) for a minor requirement of additional wiring - service requests no[protected] and 45206060. Till now there has been absolutely no response from the Airtel side on my service request.

I am really perturbed by the amount of time wastage that I have to incur to get such small service requests resolved from Airtel. I will be really grateful if anyone can look into this and help me resolve these at the earliest.. Otherwise I will be forced to look at different service operators for my broadband requirements.

Regards,
Iqbal Ahmed

Airtel Broadband — Broadband not working and poor response from Airtel

Hi,

My name is Krishna and I’m an Airtel customer. My fixed landline number is [protected].

I’m mailing with respect to a complaint that I raised on 07-Aug at around 1:30 PM (Complaint #: 1944160). This is regarding my broadband not functioning properly.
[If you have a history of complaints raised, you will notice that this is my third complain this month (Complaint 1#: 49141052 and Complaint 2 #: 1391052). For both these complaints, I had no timely resolution or proper updates on when the issue will be resolved. Even though I received messages on my mobile about them being resolved, in reality they were not.]

A technician came to my house and inspected the connection / modem. He informed my folks at home (I was not available at home) that the modem has to be replaced and that I have to talk to come vendor to get it organized. After I reached home, I called the technician (Name: Saravanan, Mobile: [protected]) to get more details, but his phone was switched off. Then, I called Airtel Customer Care to get more details. I was told by them that the process has been changed and that I have to talk to a vendor for modem replacement and pay the charges accordingly. I was extremely surprised to hear this and wanted to speak to the supervisor. They said they will and I was put on hold, but never connected. This happened more than 4-5 times. The next time I called the customer care, the recorded voice tells me that my number is “barred”.

Regarding modem replacement: I had my modem replaced recently (in the month of April / May – a refurbished one) by an Airtel technician because the earlier modem was not functioning properly. This time again, if there is a modem fault, I expect Airtel to take care of it. Why should I talk to a vendor, explain all of this again and pay the charges when I do not even own the modem!? I’d like to talk to someone from Airtel who can explain this to me better. As I am unable to call Airtel, I’d appreciate if someone from Airtel can call me.

For almost a month, I’m having a partially functioning broadband line and I’m really unhappy. Also, Airtel customer service has been very poor and no suitable action has been taken to rectify any of the concerns. I’m extremely disappointed with your service. If no action is taken, please proceed with disconnection of the line (which is anyway not working).

Regards,
Krishna

Airtel Broadband — Airtel Broadband Poor customer service | Connection not given

Dear Sir,
This is regarding failure to provide connection and non refunding of my advance amount by Airtel Broadband.
I applied for a new Airtel broadband connection on 06/08/2011 through a Airtel sales person. When filling the application form the sales person promised me that the connection would be provided within 2 days of submitting the form. A week had passed I didn't receive any call from Airtel so I contacted the customer care and lodged a complaint. The customer care executive told me that someone from Airtel will contact me soon and connection would be provided within 2 days. The complaint number was 2337412 . I waited for a week again and didn't get any calls from Airtel. I again placed a complaint , number is 2601248 . This time i got the same reply that someone would contact me in 2 days. The same thing repeated I again placed two more complaints. Number are 2603782 and 3296624. Every time I call them they give me the same standard reply that issue will be resolved in 2 days. I also gave an option to them to refund my money if its not possible to give connection. I had paid Rs.1500 while filling the application form. I thought of trying one last time and called the customer care (Complaint number is 3397612). This time the customer care executive told me that the issue is pending with sales department and promised me that someone will call from Airtel within 15 hrs. Unfortunately nobody turned up. I wrote a complaint to the NODAL Officer but no action is taken. I am just asking them to refund my money if they are not able to provide a connection.Please help me in resolving this issue.

the guy is saying the true story .. we have similar nature of complaints but with broadband ..their customer care is worst in india ..along with reliance ..reliance is even worse

Namaste Vinme,

This is to inform you that your concern listed on 10 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Vinme,

Further to our discussion dated 10 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Vinme,

We would like to inform you that your concern listed 10 July 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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