[Resolved] Airtel — SOFTWARE PROBLEMS REJECTS MY NUMBER AND PUTS IT ON RECYCLE | |
hello my airtel number is [protected] - Tarun Rupani.... i have been using this number from about 8-9years....but recently i converted it from postpaid to prepaid (about 4 months) as i thought postpaid was more expensive.....on 31st october(saturday) i RECHARGED MY SIM with rs.64(1pc/per second) and topped up my currency with rs.1000.i had used the sim the entire day and it was very fine but i got my last call at about 10.00 pm and it got disconnected in between and later my cell showed SIM REGISTRATION FAILED....and i got back to the airtel showroom on monday and since then regularly following up with them but in no vain....the said that my card doesnt belong to AIRTEL as their system shows no details of my sim and the sim card has gone for RECYCLE.....according to their system my number shows cancelled as on 2nd september 2009 but ive got full proofs prooving calls made to my number untill 31st october..i have detailed itemised bills of different numbers of AIRTEL and VODAFONE calling me everyday...from september 2 untill 31st october... i am a businessman and i recieve much more than 125-150 calls a day.....so my old number is very important....this has caused in a damage in my image..... because of a SOFTWARE PROBLEM (probably 1pc/per second rate plan) of AIRTEL i cannot loose my number....and also the rs.1000 i recharged for on the last day...my last balance was around rs. 970... I REQUEST YOU TO KINDLY HELP ME AND GET MY NUMBER BACK...... please call me on [protected] for further queries. thanks tarun Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 20 Comments | |
Comments
i have seen atleast 15 people come in for the same complain for the last 3 times ive been to the airtel showroom
Reply
my prepaid number also got cancelled so i changed to new number of tata docomo... docomo is very cheap but low network.
I HAVE BEEN CALLING [protected] SINCE AUGUST 31ST 2009 AND LAST CALL WAS MADE ON 31ST OCTOBER...ITEMISED BILLS AVAILABLE TO PROOVE...
it has been more than a week but i havent got my number [protected] activated as yet...as u can see this is a platinum number and definetely has value which i wldnt wanna loose at any cost...and to remind u again...im holding this valuable number for the past 8-9years...so pls get the sim activated immediately.
thanks
tarun
[protected]
thanks
tarun
[protected]
dear mr kamal singh, (airtel customer care),
this is a reminder msg for u again regarding my airtel number [protected] which is still not active and none o[censored]r representatives have contacted me on this still...ive been regularly sending mails to [protected]@airtel also but am just getting acknowledgment mails but no response on as to whats happening in this regard
this is a reminder msg for u again regarding my airtel number [protected] which is still not active and none o[censored]r representatives have contacted me on this still...ive been regularly sending mails to [protected]@airtel also but am just getting acknowledgment mails but no response on as to whats happening in this regard
mr kamal,
let me remind u again that my problem hasnt yet solved and the number does not exist in ur system...and they say my number is recycled...and they have no idea about my 1000rs recharge also...
its a shame on ur side to misguide someone like this...check for urself and u'll have a fair idea tracing my number...
I WANT THIS PROBLEM SOLVED IMMEDIATELY
pls call n let me know...
tarun
[protected]
let me remind u again that my problem hasnt yet solved and the number does not exist in ur system...and they say my number is recycled...and they have no idea about my 1000rs recharge also...
its a shame on ur side to misguide someone like this...check for urself and u'll have a fair idea tracing my number...
I WANT THIS PROBLEM SOLVED IMMEDIATELY
pls call n let me know...
tarun
[protected]
dear executive of airtel,
i have called the customer care o[censored]r company and they again give me false information that my number is deactivated sometime in august where as as told to u before...it was deactivated on 31st october 2009...this issue is getting WORSE...with no communication happening from ur end...u know it urself that my number is deactivated due to some system error o[censored]r company and ur unable to rectify it...but as u know...it wld be unfair on ur end to do so...
thanks
tarun
[protected]
i have called the customer care o[censored]r company and they again give me false information that my number is deactivated sometime in august where as as told to u before...it was deactivated on 31st october 2009...this issue is getting WORSE...with no communication happening from ur end...u know it urself that my number is deactivated due to some system error o[censored]r company and ur unable to rectify it...but as u know...it wld be unfair on ur end to do so...
thanks
tarun
[protected]
A little lengthy message, please read how I solved this problem for myself
My prepaid SIM got deactivated for some unknown reason. When I call customer care, pity that they dont know anything and simply the say "number recycled because you didnt submit the documents. we cannot help" and If i ask more questions, they will disconnect.
I went to Airtel Indira Nagar branch, sat there for 5 hours by taking one day leave at office, didnt allow them to work on any other things, did some ugly things like taking over the some documents on their table ( had to do and i am not sorry for what i have done). Finally they agreed that problem is with the backend guys who failed to update the documents and agreed to solve the problem and it got rectified in a day. They gave me a new SIM with the old number and all my previous balance was transferred back.
I saw nearly 20-30 guys coming in 1-2 hours with the same problem, some of them quietly took a new number, some of them scolded them and left the place.My sincere suggestion to everyone here is, please dont take this easy. We call them, scold them and after 2-3 times we simply leave the issue and move on. Spend sometime and torture them to get your money (prepaid balance) and the SIM. Trust me, it worked for me and it works for you also.
If 10000 SIMs having a prepaid balance of Rs200 gets recycled, airtel earns Rs.2000000. Please dont take this easy.
My prepaid SIM got deactivated for some unknown reason. When I call customer care, pity that they dont know anything and simply the say "number recycled because you didnt submit the documents. we cannot help" and If i ask more questions, they will disconnect.
I went to Airtel Indira Nagar branch, sat there for 5 hours by taking one day leave at office, didnt allow them to work on any other things, did some ugly things like taking over the some documents on their table ( had to do and i am not sorry for what i have done). Finally they agreed that problem is with the backend guys who failed to update the documents and agreed to solve the problem and it got rectified in a day. They gave me a new SIM with the old number and all my previous balance was transferred back.
I saw nearly 20-30 guys coming in 1-2 hours with the same problem, some of them quietly took a new number, some of them scolded them and left the place.My sincere suggestion to everyone here is, please dont take this easy. We call them, scold them and after 2-3 times we simply leave the issue and move on. Spend sometime and torture them to get your money (prepaid balance) and the SIM. Trust me, it worked for me and it works for you also.
If 10000 SIMs having a prepaid balance of Rs200 gets recycled, airtel earns Rs.2000000. Please dont take this easy.
Dear Sir/Madam
My mobile No - [protected], I have been retaining this no past
7-8 yrs initially as a post paid connection & now as a prepaid.
Due to my job demand i keep travelling abroad frequently, due to
which im unable to utitlize my no for calls until my return.
Recently i got a mesg asking to submit my docs as per
govt.requirement, which i did at Jayanagar 3rd block airtel connect
in past days with my photos/docs.To my disgrace i see my number is
been disconected past 2-3 days, when i called up cust.cr they kindly
inform me that as i dint use past months so its been disconected.
As a loyal customer with Airtel past years, I have been always
admiring the servies and assitance which made me take up other
connections (i.e Broadband & landline)infact as i was very much
convinced with airtel services, i recommended my fellow colleagues
and other family members to adopt airtel connections which we all
running today, You can understand, the kind of relationship i must be
dealing with airtel past years, to make this topic short, I request
with most humbleness to grant me my aforesaid mobile connection
with same services to continue further and assure u o[censored]tilising
its services going forward and not keep it dormant.
Awaiting positive reply
Best Regards
Azhar S
My mobile No - [protected], I have been retaining this no past
7-8 yrs initially as a post paid connection & now as a prepaid.
Due to my job demand i keep travelling abroad frequently, due to
which im unable to utitlize my no for calls until my return.
Recently i got a mesg asking to submit my docs as per
govt.requirement, which i did at Jayanagar 3rd block airtel connect
in past days with my photos/docs.To my disgrace i see my number is
been disconected past 2-3 days, when i called up cust.cr they kindly
inform me that as i dint use past months so its been disconected.
As a loyal customer with Airtel past years, I have been always
admiring the servies and assitance which made me take up other
connections (i.e Broadband & landline)infact as i was very much
convinced with airtel services, i recommended my fellow colleagues
and other family members to adopt airtel connections which we all
running today, You can understand, the kind of relationship i must be
dealing with airtel past years, to make this topic short, I request
with most humbleness to grant me my aforesaid mobile connection
with same services to continue further and assure u o[censored]tilising
its services going forward and not keep it dormant.
Awaiting positive reply
Best Regards
Azhar S
Vodafone — recycle my no although i submitted valid document and made several calls
i ported my no from idea to vodafone and ever since then i am facing lots of trouble suddenly the no gets disconnected after 15 days and after tht i again submitted the documents thn it got activated and again it got disconnected now sudddenly they are saying that the no is recycled its a very important tool for me and my buisness is highly affected by this .i need that no back at any cost the vodafone store people are just showing there arrogance.pls help me out .thanking u in advancemahit
no-[protected]
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