[Resolved]  Airtel — Regarding My mobile number - [protected].

______________________________________________
From: LV, Shanthisree (GE Indust, ConsInd)
Sent: Wednesday, January 16, 2008 9:53 PM
To: [protected]@airtelindia.com
Subject: RE: Regarding your mobile number - [protected]. [REF:[protected]]


Hi,

Thanks for your detailed response.

May I have clarification on the following :

1.If the requested Bill plan in my subscriber enrolment form is My plan 299, Why an amount of Rs.500/- was collected as a deposit at the time of subscription ?

2.I submitted a request to change my Plan from My Plan 299 to CUG 249 on 27th October 2007 at Airtel Lobby, Begumpet as I was told that the subscriber enrolment form received at the time of activation of my mobile number is My Plan 299 which actually should be in CUG - 249.I even requested them to recalculate my bill and told them unless and until that is done I cannot pay the bill. But, there was no resolution for that and they have barred my outgoing.I cleared the amount on 13th Nov 2007 and contacted them again to change my Rate Plan to CUG - 249 as I identified that the plan didn’t got changed, but to my surprise they told me to pay an additional amount of Rs 200 for the same. I don’t know why I was told to pay 200 extra though they have charged Rs 500 at the time of subscription.(Attached a copy of the Receipt for Rate Plan change request) and I did pay Rs 200 to regain my outgoing.


As I have requested them to change my rate plan from My Plan-299 to CUG - 249 on 27th Oct 2007, I want the bill to be recalculated from 27th Oct 2007. Unless and until my bill is recalculated, I am not going to make any payments.

PS : Please refer to the complaints raised against my mobile number till now, I didn’t get any resolution till now regarding the issues I have raised. I need to escalate this issue if I don’t get immediate solution.

Regards,
Shanthi
-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Saturday, January 12, 2008 6:52 PM
To: LV, Shanthisree (GE Indust, ConsInd)
Subject: Regarding your mobile number - [protected]. [REF:[protected]]

Dear Mr. Sree,

Thank you for contacting Airtel.

You had expressed concern over the bill plan activated and the bill charges for your mobile number [protected]. We understand your concern and will work towards resolving the same.

We would like to inform you that as per the subscriber enrolment form received at the time of activation of your mobile number, the requested bill plan is My plan 299. Hence, the same has been activated on your mobile number with effect from 23/09/07.

Further, with regard to your concern over the call charges towards the CUG numbers, we would like to inform you that the plan MY plan 299 is an individual plan. Hence, the CUG mobile number has also been charged as the tariff of My plan 299.

Please find the tariff details of My plan 299 plan for your kind perusal:
Monthly Rental - Rs. 299/-
CLIP (caller line identification presentation) - Free National Roaming Rental - Free Local Calls - Rs. 49p/min to all mobiles and landlines STD calls - Rs. 99p/min to all mobiles and landlines National Roaming - Rs. 1/min for both incoming/outgoing (Only on Airtel Networks)
SMS:
Local - 30p/SMS
National - 50p/SMS
International - Rs. 5/SMS
Roaming Incoming &Outgoing on Airtel Network - Rs. 1/-

Regarding your concern over the bill plan change to GE CUG 249 plan, we would like to inform you that the same has already been activated on your mobile number with effect from 17/12/07.

Further, we request you to contact your company Airtel coordinator for the tariff details of GE CUG 249 plan and also like to inform you that you could know about your bill plan of your mobile number by sending an SMS BP to 121(toll free).

In view of your above concern over the deactivation of your mobile number, we would like to inform you that your mobile number has been deactivated with effect from 05/01/08 as we are not in receipt of your bill amount of Rs.4,615.62/-.

We request you to clear the billed amount of Rs.4,615.62/- to enable us to activate your mobile number.

We will be pleased to reconnect your Airtel number immediately after we receive your payment.

Kindly reconfirm on the same with the receipt number and the mode of payment with the payment date. We look forward to hearing from you soon.

Regarding your concern over the services of Airtel, we realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

Further, with regard to your mobile number [protected], we would like to inform you that we are unable to process the same as this mobile number is not subscribed in your name.

At Airtel, as we enforce the most stringent security measures when it comes to customer's privacy. Hence any request has to be forwarded only from the subscriber's official mail address.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

For further assistance, mail us at [protected]@airtelindia.com or SMS to 121 (toll free).

We value your association with Airtel.

Regards,

Mohanapriya
Customer Support Service
Airtel

---- Original Message ----
From [protected]@airtelindia.com
To [protected]@ebspeml.bharti.com
Cc
Subject (Mobile No:=[protected] ) Regarding your mobile number - [protected] Message From "LV, Shanthisree (GE Indust, ConsInd)" <shanthisree.[protected]@ge.com> Date 12-Jan-2008 18:01:19 Attachments None

Hi,

I have already given complaint 4 times regarding the below case and also complained to the concerned persons who gave me the connection. I didnt not get any resolution for that. Hope you will take necessary action and get back to us on this as soon as possible.

PS : There is a small correction in the below number.It?was?mentioned earlier?as [protected] which should be actually?[protected].

Thanks,
Shanthi

From: LV, Shanthisree (GE Indust, ConsInd)
Sent: Thursday, January 03, 2008 8:55 PM
To: '[protected]@gmail.com'
Cc: 'm.[protected]@airtel.in'
Subject: FW: Referring Complaint #14990871 and #14990900

Hi,

Was there any progress on this case?



I didn't receive any update?yet, rather my outgoing?got barred and today I received a communication that my incoming?also?will be barred by tomorrow. Can anyone please update?ASAP ??else we need to escalate this issue.



Reference Number : 14705316

Regards,
Shanthi.

From: LV, Shanthisree (GE Indust, ConsInd)
Sent: Monday, December 24, 2007 3:53 PM
To: '[protected]@gmail.com'
Cc: Uchula, Samuel (GE Indust, ConsInd)
Subject: FW: Referring Complaint #14990871 and #14990900

Hi Pradeep,

This is ShanthiSree LV working with GE Consumer and Industrial, Begumpet.

I have taken a New Airtel Connection from you in the month of September requesting the rate plan CUG 249 with STD 53 Topping Plan. I got a confirmation call from Airtel stating that my new connection got activated in CUG 249 with STD 53 Topping Plan. I paid Rs.500 for deposit and Rs.300 for Special Number[protected] activation while taking the connection.

But to my surprise, I observed in my first bill that all Closed User group calls have been charged and when I checked with the Airtel Customer care, I got to know that my connection got activated in the wrong plan My Plan - 299.

I placed a complaint immediately to activate the correct plan and recalculate my Bill for past two months in Airtel office, BrigadeTowers, Begumpet. I didn?t get any resolution for that for nearly two months.
Rather my outing was barred as it exceeded the credit limit in spite of mentioning in my complaint that unless my case is resolved I?ll not pay my bill. There were no updates on the case that I have placed and the case has been closed without any intimation.

The Airtel executives asked me to pay an additional amount of Rs.200 for rate plan change and released my outgoing. I wonderedwhy I have to pay an additional amount of Rs.200 to activate my number in the right plan which I had requested. I paid Rs.200 again to change my plan from My Plan ? 299 to CUG 249 with STD 53 Top-up plan to release my outgoing.

Please take appropriate action on this ASAP as this is pending for nearly
3 months and recalculate my bill as well as the bill of the following person as his outing calls to my number is also chargedwhich should not be charged as his number is?also in CUG.

?Name????????????????:?Samuel Uchula

Phone????????????????:? [protected]

Kindly do the needful.

Thanks

ShanthiSree LV.





[protected][protected][protected]-------
Samuel Uchula
GE Industrial
India Innovation Center
Programmer - Equipment Services Penske

T : +[protected]
F : +[protected]
D : *709 1852
M : [protected]
E : samuel.[protected]@ge.com
???? www.ge.com


-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, January 11, 2008 10:34 PM
To: Uchula, Samuel (GE Indust, ConsInd)
Subject: Regarding your mobile number - [protected]. [REF:[protected]]

Dear Mr. Sree,

Thank you for contacting Airtel.

You have expressed concern over the bill plan activation and the bill charges for your Airtel number [protected]. We understand your concern and will work towards resolving the same.

We would like to inform you that we are unable to process the same as the mail not received from subscriber's mail ID.

At Airtel, as we enforce the most stringent security measures when it comes to customer's privacy. Hence any request has to be forwarded only from the subscriber's official mail address.

Further, with regard to the mobile number [protected], we would like to inform you that the same is a prepaid number. Hence, we request you to contact our prepaid customer care at [protected] (toll free) regarding the same.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Should you require any further clarifications or assistance, please reply to us via email to [protected]@airtelindia.com or fax us at [protected].

We value your association with Airtel

Regards,

Mohanapriya
Customer Support Service
Airtel

---- Original Message ----
From? [protected]@airtelindia.com
To? [protected]@ebspeml.bharti.com
Cc
Subject? (Mobile No:=[protected] ) Referring Complaint #14990871 and #14990900 Message From "Uchula, Samuel (GE Indust, ConsInd)"
<Samuel.[protected]@ge.com> Date? 11-Jan-2008 21:35:38 Attachments? None

Hi? ,

This is ShanthiSree LV? working with GE Consumer and Industrial, Begumpet.

I have taken a New Airtel? Connection from you in the month of September requesting the rate plan? CUG 249? with STD 53 Topping Plan. I got a confirmation call from Airtel stating that my? new connection got activated in CUG 249 with STD 53? Topping Plan. I paid Rs.500 for deposit and Rs.300 for Special Number[protected] activation while taking the? connection.

But to my surprise, I? observed in my first bill that all Closed User group calls have been charged and? when I checked with the Airtel Customer care, I got to know that my connection? got activated in the wrong plan My Plan - 299.

I placed a complaint? immediately to activate the correct plan and recalculate my Bill for past two? months in Airtel office, BrigadeTowers, Begumpet. I didn?t get? any resolution for that for nearly two months.

Rather my outing was barred as it? exceeded the credit limit in spite of mentioning in my complaint that unless my? case is resolved I?ll not pay my bill. There were no updates on the case that I? have placed and the case has been closed without any? intimation.

The? Airtel executives asked me to pay an additional amount of Rs.200 for rate plan? change and released my outgoing. I? wonderedwhy I have to pay an additional? amount of Rs.200 to activate my number in the right plan which I had requested.? I paid Rs.200 again to change my plan from My Plan ? 299 to CUG 249? with STD 53 Top-up plan to release my outgoing.

Please take appropriate? action on this ASAP as this is pending for nearly
3 months and recalculate my? bill as well as the bill of the following person as his outing calls to my? number is also chargedwhich should not be charged as his number is?also in? CUG.

?Name????????????????:?Samuel Uchula

Phone????????????????:? [protected]

Note :- We have approached? Airtel office, BrigadeTowers, Begumpet. nearly
4 times? and they didnt take any action till now. Hope you will immediately take an? action and get back to us on this.

Thanks

ShanthiSree? LV.