Airtel Complaints & Reviews

AirTel — No Network for AIRTEL

using Airtel number since4-5 years...
Airtel Signals are very very very weak...

Dear Sir,

I have been with Airtel since the day it was launched in the country. We had bought about totally 10 connections from Airtel. We paid a premium amount for each new nnumber that we purchased.

We were very paitent with Airtel and their services in the past though they made several mistakes. But now it has becomes a real pain to be with Airtel and their services. The customer care executives have gone worse services are deteriorating where the executives do not know how to behave or talk to customers. The customers are taken for granted. It is really pathetic to know that this is what a customers get inreturn to the loyalty towards the company.

I have made several complaints for no network in my office past two years. Even I have visited your head office in Malad as well as in Penninsula Chambers but it has been of no help. Just the same old stories and assurence given by the company that our problem will be solved.

Its a suggestion people Every company gives you a chance to make complaint but very few make up to the complaints that are made. But AIRTEL is not at all professional . I hope the complaint I have made does make some kind of change to peoples lives who are troubled..

Bharti Airtel — Networking

Unable to communicate while in office chamber either to connect somebody or attending a call.
Despite our repeated reminder Airtel authority is not attending to our complaints

AirTel — no airtel network

hi i have just shifted to another location and my new house in on the ground floor of the apartmnet slighlty on the basement.So due to this i dnt get any airtel tower and so network is there. Can u please provide me with a solution of this problem, means what should i do in order to get airtel network in the house .

Bharti Airtel — AIRTEL NETWORK

Bharti Airtel Mobile Service is going from poor to bad to worse
i have been complaining from almost 4-5 months that i am getting no network at home
they kept on giving complain no but work done yet

it sucks

complain no : [protected],[protected]

hello sir,
am a student in sri

lakshmi narayana institute of medical sciences, pondicherry. there is no proper network coverage in area called oosudu lake.so many students trying to change their network from airtel to other. so plz try to arange one tower in oosudu lake. this might be a chance to get more consumers. thanking you

Airtel Broadband internet services — Bad Service Provider

I request for shifting of my internet service from my one rental house to another on 15th oct. But from that day to today i am continuously cheated by the customer care and there technical service provider


They ask me for 48hrs time when i call everyday and the manner of the engineers of this company is too much stupid.

Ultimately i am disconnecting my airtel services.

AirTel — NO NETWORK

AM FACING NETWORK PROBLEM IN HEJAMADY NEAR PADUBIDRI WHERE I AM RESIDING AND AT NANDIKOOR WHERE MY WORK PLACE PLEASE SOLVE MY PROBLEM

I HAVE COMPLAINED SO MANY TIMES BEFORE BUT STILL NOT GETTIN NETWORK


DO THE NEEDFUL AS QUICK AS POSSIBLE
[protected]
THANKING YOU

Bharti Airtel — NO NETWORK

SIR,

THERE IS NO NETWORK OF AIRTEL AT NAI SARAK, CHANDNI CHOWK, DELHI.
ITS BEING A LARGE COMMERCIAL AREA AND THERE IS NO COVERAGE.
SINCE YOU HAVE LICENSE OF ALL THE CIRCLE IN INDIA THEN WHY YOUR NETWORK DOESN'T COME IN SUCH AN AREA.

PLEASE TRY AND GET THE PROBLEM SOLVED AS SOON AS POSSIBLE.

AirTel — deactivate my airtel broadband

this is to inform you that i am leaving kolkata and i am transffering to ahmedabad.so i want to deactivate my airtel broadband service.

due to transfer from kolkata

AirTel — Broadband Network

Hi I have recently subscribed for Airtel Internet Datacard which promised of 256kbps at the rent of Rs. 999 p.m. from January 2010.
Right from the first day I have not been receiving more than 20-25 kbps. Inspite of repeated complaints and docket numbers[protected] ,[protected] there hasn't been much promising progress from Airtel's side. I would like to take stringent action against the false proclamations of Airtel.
I have decided not to pay the outstanding bill for the obvious lack of network, for which they were very prompt in disconnecting.
I remain hugely disappointed and I expect a prompt action on this.
Failing which I would like to you to assist me in filing a legal case against the aforementioned.
Regards
Sandesh

to airtel compny
sub; tower problem [network problem]
i have request to your airtel network problem in our village for letter 6 months but your compny can not salve problem so you can solve this problem only five days otherwise i am suicide your airtel tower i have jump
to:-jakhwada
ta:-viramgam
dist:- ahmedabad
pin code;- 382150
your faithfully
suryadipsinh rajput

Bharti Airtel — Network Complaints

I had a network issue related to the coverage at my current residential address in the month of July'09. They'd asked me to give 3 months time as there is a problem at the current location and it would take atleast 3 months to erect a new site at that place. I've been patiently hearing all the C&B stories given by the call center and the Airtel Lobby till time. In the mean while i'm slowly building the case history for an evidence for their service deficiet. I have 2 post paid connections under my name and 2 prepaid connections at the same building and i had taken a Vodafone connection to build a alternate for a churn at worst time. Vodafone service is very good and excellent at the current location. Infact, Tata Indicom has a similar problem at that location which was rectified within a week.
This location is Anjaneya Nagar, Moosapet, Hyderabad.
Joke of the Year: There is a cell tower next to 100 mts of my residence which doesn't add any value.

Hope the problem will be solved atleast after seeing this complaint.

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint.
Please do write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Vinay Chugh
Airtel Customer Service Team

Bharti Airtel Broadband — no service

Hello,

This is to inform you that i booked for a AIRTEL broadband connection on 10th of june 2010 for my residence and i was told by the person who booked the connection that i would be installed in three days . When i asked for the mode of payment to book the connection Mr. Vishal who was here to book the connection told me that it would be processed faster if i make the payments in CASH rather by cheque . Well as far i know the mode of payment hardly affects the process time for connection. After two days of booking the connection a gave a call to Mr. Vishal to know the status of connection as i did not recieved any acknowledgement from the technical department he said that it is in process and would take time. He even said that if we cant wait then we can stop the cheque payment. I waited for another two days and gave him call he stopped picking up my calls and when he recieved the call on being asked for the reason of delay the said that we are running short of wire and due to rush of work we cant draw the line at present and even asked we wait for a week atleast and if we are not satisfied we can ask the bank to stop the cheque payment, and suggested me to get in touch other telecomm operators for the internet services. Its 17th june today i have yet recieved any service or updates from your end infact i have been recieving unsatisfactory and humiliating answers from Mr.Vishal . I feel sorry to say but this kind of service was not expected from one of the leading telecomm company in India.

I am including my residence address for which i booked the Broadband connection. I hope you would look it into this matter and would give me a satisfatory service and justice. I am even proving you with the contact number of Mr. Vishal +91-[protected], who is a employee of your esteemed organisation.

Regards,
ABHIJEET SHUKLA
PHONE= +91-[protected],

call list

Hi,

I'm staying in Navi Mumbai and I'm facing serious issues due to improper signal strength in my residential and working area. Please help me for the same. I've registered complaints for the same many a times but still I'm facing the same.

Kindly take consideration of same and help me.

Faithfully,
Jitendra Goswami
[protected]

Bharti Airtel — landline & broadband connection

Dear sir , I m vivek singh its regarding fixedline [protected] & [protected] by Airtel provider. last 6 month im not able to use me land line connection but every in m making payment.....every time they used to say ...this is the last time .....you will not face any problem after this payment..

so,, what should i do with this ...kindly give me proper feedback.

Bharti Airtel — No Service

A. Since 2 months no service, still i am ending up paying money.

B. If you want to cancel the account they keep you waiting and no response.

C. Keep troubling you with SMS.

Bharti Airtel Broadband — Sudden deactivation of Fixed line and broadband

Hi,
I wish to inform you that after so much of trouble, my connection was installed and activated on 25th August, 2011(after 2 and half months of wait). My AIRTEL number is[protected] and my DSL a/c number is 16637387. I applied for the airtel connection on 5th June, 2011 and my cheque was encashed on 11th June, 2011.

But my problems were not over. I got a bill dated 31st August for the period of 13th August to 25th August, 2011 in which I was charged 453 rupees usage(while my connection was barely installed and activated on 25th August, 2011). Anyways, as I had paid cheque of Rs 999 favoring Bharti Airtel Limited(Cheque No: 199152 drawn on HDFC Bank, Kasturba Rd, Bangalore) which was encashed on 11th June, I had 500 Rs of credit balance in my account.

This was barely the start of the issue. Suddenly on 10th September, 2011 my landline + ADSL connection got deactivated due to some unknown issue. I lodged a complaint on 11th September, 2011(Service Req# 3872678 ) which got closed on 19th September, 2011 without any effect. I have called and complained to customer care number numerous times to no effect. Every time the customer care people are saying that it is a backend issue and will get sorted out while there has been no communication from backend/ NOC department at all. I am appalled by the pathetic service and no customer empathy of Airtel. I am not sure how long will I have to run from door to door to get minimal service from such a reputed MNC called Bharti Airtel.

After the previous complaint was closed, I raised a new complaint on Monday, 20th September itself. My current complaint number is 4313838. Till now I have not heard at all about this.

My contact number is [protected].

Thanks,
Pranab.

Airtel — airtel no network

airtel network me probalm h baar baar aata jata h or net speed etni kam h ki page open hi nahi hota h

Namaste Pulkit,

Further to our discussion dated 08 August 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Pulkit,

We would like to inform you that your concern listed 08 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — about subscription

I have not subscribe any cricket pack but u have been charged me so many times..One day I have complained u and u also unsubscribe this..But the problem have appeared again..I want to unsubscribe this immediately...Why I m charging without any reason?...
I[censored] unsubscribe this I will not use your network...

Airtel Broadband — DISCONNECT BROADBAND

SIR
I NAMAN MISHRA FROM A 96 BETA 1, RECENTLY I HAVE TAKEN BROAD BAND CONNECTION FROM YOUR COMPANY ENJOY THE UNLIMITED SURFING FACILITY AND ALSO DOWNLOADED MANY THINGS BUT AS WE ARE STUDENTS OUR EXAMS ARE NEAR SO WE ARE WANT TO DISCONNECT YOUR BROADBAND.

SO KINDLY ACCEPT OUR REQUEST THANKYOU .

Airtel Broadband — airtel company not disconnecting the number

i submitted an application to disconnect my airtel number.they accepted it and after a few days they started calling me that they wont disconnect the number and they started speaking rudely.its been three months now they have not disconnected the number.they are giving me a very hard time as they are just generating high amount of bills unneccesarilly. what should i do.?

Dear Sir / Madam,

This is to inform you that myself Manjari Mahajan..I had a airtel broadband connection..And on last month on 6 july 09, i clear all my previous balance and wanted to disconnect this service and i have the cancellation receipt with me i.e no is 243884.I really get harassed from your calls.i am a working girl and your customer care executives daily call on my no and tell to pay the bill.what a bull service you have.And on last weak at around 9 p.m i receive a caal from you people that mam your bill is pending please pay it...One of your executive name Nitin Gupta had a talk with me, firstly i want to clear this is not the time to call anybody but airtel people may be they lost somewhere and didnt see the time...he told me that your bill is pending i told him i have already pay thebill and disconnected the net.den he told me mam your balance is 100 rs. i said sorry i dont even pay a single peny to you.And stop giving calls to me.And i wait for 2 days for the confirmation from him.he gave me a number also [protected]...Now Its Heights...You people really harrass the customers...

Just resolve dis otherwise i forwarded this complaint to consumer court...Because i have all the receipts...

I really had a very bad experisence of airtel


Manjari Mahajan...

3 free — 3 free

I can see we are not the only subscribers wondering why you would offer gifts and then make it difficult to retrieve them.....you may be loosing some of your subscribers with this tactic. Maybe you need to have your marketing group think of something more effective.
Frustrated Consumer

Hi,

My self, Syed Sarfaraz Ahmed had taken board band to our office in Sahakar Nagar, I would like to disconnet the board band . Pl do the need full.

Regards,
Syed Sarfaraz Ahmed.
[protected].

Airtel — related to disconnection of broadband connection

i had made the request for disconnection 4 months before by calling on121 and i had also submited all the accessories of broadfone in the airtel headoffice ofairtel whch is at IT park Chd . We didnt even used this coonection for even a single minute from last three months and other thing is that the company personss disturbed me a lot by calling again and again by saying that yoyur dues are not clear .We are already shifted from that place where we were used that connection now i m going to file a case against the company if no action is taken beacause i file a request so many times for disconnectionbutwe get always an negative response and all the times the company peson said that your connection is discconection and you are free but after some time they agin start callinf for bills i m so frustrated............................

AirTel — disconnect of broad band

respected sir,
I beg to say that i am sonali choubey from 185-2c saket nagar,bhopal.i want to disconnect of broadband a/c no14752910.
so plz urgently disconnect my net connection.
THANK YOU

AirTel — disconnect

on 17 march i have requested for disconnect of my tel no 43085233 but co call center don't want to listen till date

AirTel — request to discontinue the subscription

Dear Sir,

I am having subscribed for Y!Zone on my Airtel connection bearing number [protected] for this I am being charged @Rs.10/- for a weak. I am not using this service.Therefore, I want to discontinue this subscription . Please unsubscribe for me .

Thanks.

yours

G.D.Sharma

Namaste Kamaraj,

This is to inform you that your concern listed on 08 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Kamaraj,

Further to our discussion dated 08 August 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Kamaraj,

We would like to inform you that your concern listed 08 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Hi,
I raised a request to disconnect my airtel Broadband connection since for every 3 to 4 months they are increasing the prices as 100/- every time.After arose a request i took another network datacard. But they asked to retain the connection with first montly rental plan itself. Even myself also dont want to disconnect airtel broadband. But they are increasing the prices making burdon to me. But i already took another connection for 3 months cost. So i asked i can't pay bill for 3 months, since already i have another network. so they said there is another option for 3 months free waiver with 2GB limited data. But i said i can't pay bill for 3 months. so they accepted for that. Last month i got a bill saying 568/- need to pay. By raising a complaint they waived it and asked me to send a mail to waive the bill, since there is a system problem to waive. So this month i got a bill of amount 448/-. So i send a mail a week before. But still the amount doesn't waived. Please check this and let me know how can i proceed. The request id to disconnect is 35218204. my landline number is [protected]. and my mobile no. is [protected].

thanks and regards,
Kamaraj.

AirTel — amount

Dear ,
Sub: complaint

This is kamal Pawar

I have a complant to be register. last week I have faced a problem I
have done a online recharge of amount rs 300 in revert I have got
amount of somewere around 139.00
I have called in customer care regarding this it was actually on last
Friday between 10.00pm to 11.00pm ihave called the customer care I
have spoken around 4-5 people wich include pradeep, kuldeep, ajay
sudhir nobody have given me the correct information either they put me
on hold of 4-5 min or they cut the call. few of them pick up the calls
but no response from other side. Finally I spoke to amit bara he told
me that as I am holding lifetime plan of 1rs local call I will get my
processing fees back within 96hrs.
Next day spoke one other executive he told me that amount will be
credited within 48hrs
Then next day evening I again call the customer care same nobody
responding hold hold and hold or jus cut the call. Finally I spoke
with sudhir chandan he told me that the amount will be credited within
1 week. i have called after one week an spoken to ankit rastogi
he told me that amount will be credited by 14feb if not contact me. its not yet cerdited. i have tried to contact the cutomer care but i think my number is blocked no i am not able to speak with executive.
I don't know what the hell is going on nobody is giving me
the right information can some one please help me out.

waiting for reply
kamal

AirTel — about money

sir,
i am akhilesh kumar bind. i got the message from airtel service that i am winner and got the $2500 .but till now this money was not provide by the company. who is the responsible person pls give the mail.




thanks regards
akhilesh kumar

call ditels

Airtel — reverted amount was not credited

Dear sir
As per your letter dt 23.08.2011.The reverted amount was not credited till date to my account.Pl take immetiate action and to the need ful in this reg..

SBI ref No.IG 63816482

Regards

N.S.Ekambaram

HP [protected]

Namaste Mr. Murthy,

This is to inform you that your concern listed on 07 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Murthy,

We would like to inform you that your concern listed 07 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Prepaid — EXTRA GPRS RENTAL DEDUCTED

Dear Sir,
I am regularly using GPRS from my AIRTEL Pre paid No. [protected]. This month the rental Rs. 249/- was deducted on 11.02.2008 instead of the usual deduction date in the forth week of the month. Then again on 18.02.2008 the rental of Rs. 249.00 was deducted. When I contacted the Customer Care on 18.02.2008 they admitted that due to some technical error the rental was deducted on 11.02.2008 which shall be refunded back to my account within 24 hours. but it was not done. I again called up on 19.02.2008 and was again promised to get the amount refunded within 24 hours but in vain. On 20.02.2008 when I rang up at 10.45 a.m. I was told that on 19.02.2008 as I rang up at 11.45 and 24 hours has not passed and as such my he didn't listened to me and said to wait for 24 hours and then contact. I accepted and waited and then rang up at 12.15 p.m. and had to repeat my complain once to the Customer Care Executive and then to the Senoir (Mr. Virendra). Mr. Virendra said he shall personally see and requested me to wait for another 24 hours. I waited but no result. I again rang up on 21.02.2008 at 12.30 p.m. and what I experienced is shocking the Customer Care Executive behaved very rudely with me. He was not in position to listen to me and when I requested him to transfer the line to his Serior he even didn't wanted to do so. After requesting a lot he transfer and his Senior again requested me to wait for another 24 hours. I am waiting still and lets see if I get it or not.
But what has schoked me most is the behaviour of Customer Care Executive today.

AirTel — deduction balance

Sub : COMPLAINT ABOUT MONET DEDUCTION
R/Sir,

The details regarding the user are as follows:
Name : YOGESH BELDAR
Cell NO: [protected]
NETWORK :BHARTI AIRTEL

WE ARE ACTIVE THE HINDU SMART ALLERT IN THE MONTH JAN2008.BAU I AM NOT SATISFIED IN

THE SERVICE.SO, IAM ASKING OUR CUSTOMER CARE EXECATIVE THE PROCEDURE ABOUT DEACTIVATION OF

HINDU SMART ALERT.BUT THEY ARE NOT GIVE SATISFIED ANSWER.AFTER BARGING FOR SERVICE.IN 16TH

JAN 2008.WE ARE RECEIVED THE AIRTEL OFFICE PHONE ABOUT DEACTIVATION OF HINDU SMART

ALLERTS.HE ASKED ME OUR SERVICE IS DEACTIVATED.SO, YOU WILL BE RELAXED.BUT, MY MONEY DEDUCTION

IS ON.MY RS.100.00(IN ONE HUNDRED ONLY)DEDUCT IN MY ACCOUNT.WHY MAY MONEY ARE DEDUCTED.
PLEASE REFOUND MY MONEY AS EARLY AS POSSIBLE.IF ANY QUIRIES PLEASE CONTACT ME

ARRGENTLY.

OUR CUSTOMER
MR.YOGESH BELDAR
DHULIA

A request for disconnecting my post paid mobile no. [protected] was submitted in Sector 37 branch Chandigarh on 1st december, 2007. The last and final payment of Rs.825/- was made on 2nd December, 2007. I was promised for an early action within 2-3 days for my disconnection which would be conveyed to me at my alternate mobile no. [protected]. I did not receive any confirmation of disconnection rather a bill was raised. I had to approach the Sector 37 branch requesting the officials to do the needful. I was conveyed that there was zero balance due from my account and I need not worry to pay the bill. A bill amounting to Rs. 115 has again been raised against my name. I am confused about the working of your prestigious company. Moreover the promised confirmation on my alternate number is yet to be received. Is there no other way to keep a record of disconnected number confirming the consumer about his job being done. Kindly confirm my disconnection and cancel the pending account standing against my name. Hoping for an early response

AirTel — gprs rental

gprs rentel cut twice in a month

deduction balance

sub----complaint about money deduction

Dear sir/madam,

the detail regarding users as follows.

Name---- laxmidhar bariki
mob no [protected]
network Airtel

In my cell was active HINDU SMART ALLERT on 14th june 2008
deducted Rs21.00 on my account . I want deactive or cancel thish allert.So iI request to you kindly do as possible quickly deactive .further any quary to contact meon my ceel no. [protected]
yours
faith fully
laxmidhar bariki

AirTel — regarding prepaid balance

sir,
my mb no is [protected] my a to a balance was about 1100 in july 2008 but after failure of your system in july it becomes zero from last two months i dont get any response from consumer care ex. or from local cust. care centre.

Pls solve my problem.
I bought a top up card of Rs.20/- 2 days before
bt yet i m not getting the balance it shows that the card is in pending state.
I have tried a lot, much more complaints i had given by sending SMS & also by speaking directly to coustmour care executive, bt no any action had taken
to solve my problem.
Now i dont have the money.
pls take care of the common people like me.
my mobile no:- [protected]

Airtel Prepaid — about balance

I feel very difficulties with airtel prepaid connection.my mobile number is [protected].I think airtel is the worst company in the field of telecom service.airtel cut 50/rs from my mobile at least five times without any reason.and when we call on121 we cannot get solve of our problem.please solve my problem and if airtel company is honest please return my balance as soon as possible

Airtel Prepaid — deduction in balance

sir
i suffered many time about this deduction system.whenever my balance goes up from certain limit, i obsered that there is deduction.and i didnt get much support from customer care also.they either try to avoid us or will say something wait for 12 or 24 or 48 hours.i am affraud about this...please do somethinng who ever got this msg, if you can do anything, otherwise i have to approach cunsomer forum...

Airtel — Amount deducted for GPRS Rental

Dear Sir,

I have activated GPRS in my mobile no [protected]. For GPRS amount is regulary deducted 30 peise/1KB. After that GPRS rental deducted from my balance of Rs.249/-.

Myphone is not connected to Coustomer care. How can it solve.

For the past days i have deducted amount from my mobile ie Rs. 10.00 my mobile number is [protected]. i want this subscription to be deactivated soon.

Airtel — Abnormal deduction in Prepaid balance

HI

I had rechagred my mobile for 222 STD pack which gives me talktime of 333 and also recharged for 1Re STD packk. For the past 1 week i am noticing that even if i make a call for 15 minutes amount deducted is double.
sometimes the logic to deduct is more than 40 Rs. difference.

what to do

Dear Sir/ Madam

I have received messages from 64611015 around 8 or 9 times (out of these 5 messages are still saved in my inbox); that 'You have been renewed for (Fusion Lounge, Animation) subscription service on Airtel WAP. You have been charged Rs 15.'
I want to make it clear that I never subscribed this service. Please deactivate my subscription on this no. [protected] and please check my account and reverse the charges illegally deducted from my account.
My phone is not connected to Customer care. Whenever I try to make a complaint my phone failed to connect your Customer care executive. How can it be solve. I am really discouraged by Airtel Customer Care Service. If the illegal deduction will not be refunded in next three days, then I will file a complaint in consumer forum and also go to media.

With Regards
Surender Paul
Mobile No.[protected]

Airtel Prepaid — About the Balance

On my Airtel prepaid the balance are dedecate automatically.

AirTel — Deduction of Prepaid balance

I was just surfing the net. Suddenly a pop-up came out and i just entered my phone noso as to download wallpapers. Then I also entered the verification code. But then my prepaid balancegot deducted a 20-20 Rs. very frequently. Then airtel costumer care tells me to go to the website and unsubscribe it, but there's no option for that. Please help me. My no. is [protected]. Thank you

Airtel Prepaid — deduction in my balance

I recharge my airtel prepaid no.[protected] on[protected] for 24 rs in your sceme 24rs to 24 rs in that main balance 19.76rs will we get but after 24hrs my balance is 9.42rs. without any company will be deducted my a/c balance. customer care does not take any decision on this matter. so, please take decision and return my balance imediately.

Airtel Prepaid — Deduction of my balance

Respected sir/madam,
My phone number is [protected]. i had activated weekly net on phone service on my phone. which run for 2 weeks. Company charge me Rs. 35 for 1st week, rs. 35 for 2nd week. the company charge me rs. 35 . when i call the customer care they told me that they deduct the rs. 35 as the charges of net on phone per day scheme. but i had activated only weekly scheme. and also the net on phone per day scheme is already closed by the company, then how could they charge me for that scheme which i had not activated. customer care told me that he forworded my complaint to the boss on date(10.07.2009) and i will get the solution within 48 hrs. but till date (17.07.2009) i got no solution from company side. plz do needful

DEEPAK KUMAR

On 24th night my balance was 10rs. and on 25th morning after i got up the balance is 0.14 paise. My balance was cut without prior information. This is the second time it is happening. Ur customer care people do not do anything about this issue..

Also, airtel live gets activated on its own, without our concent...

My available balance is deducted automatically.
I am not register for any cricket score or any song (dialler or caller tone)
please do needful


suhas

please give me the call details of [protected] of last two months

Airtel Prepaid — regarding gprs

Respected sir/madam,
I am using my airtel no. [protected] from last six years. I ocasssionally use net by my mobile through mobile office scheme charging Rs./- 10 per day. I can deactivate this scheme when I dont need it. But from from few months whenever I deactivate this scheme Airtel prepaid automatically activate another scheme o[censored]sing internet everytime without my concern.I am unable to deactivate the second scheme And whenever I tried to contact their customer care to deactivate this second scheme they are not recieving my call. They have deducted my much balance many times by this second scheme.Please help me to get rid of this.

this bloody airtel prepaid walas ( n suckers) do not response

AirTel — My prepaid balance deduct

Dear Sir/ Madam,

i m customer of Airtel prepaid. From some days , i m receiving an sms from 543216 (airtel) for chating on moblie, and charged Rs. 10/- from my balance and today he carged Rs. 20/- from my balance. but i dont want this service, when before some days, i was trying to stom this service but no any action from Airtel....

so, plz stop this msgs and like this service on my mobile or no.
plz give me my balance as soon as...

Thanx
Naresh

Airtel Prepaid — DEDUCTION

I have Airtel prepaid connection No. [protected]. On 15.12.09 at around 0840hrs while I was browsing NOKIA Ringtone I received a message that a sum of Rs.40 has been deducted from my account for T-20 Cricket Service.I am surprised how a third party without my consent can deduct amount from my account. For this I again and again consulted Customer Care but they did not gave the satisfactory answer and passed the line to Manager. But both the time manager did not lift his phone and the line was subsequently disconnected. For this I wasted one hour trying to contact Airtel customer care but the service was made unavailable lateron.

Airtel Prepaid — amount deductions without informations

sir,
today ten rupees detuctions without my permission and without informations
actually i am not dialled any number kindly check and revert my amount

sir,
i have in airtel prepaid used today suddenly ten rupees deductted without any
informations kindly follow my mobile no is[protected] pl follow and revert my amount
thanking you

Airtel-Prepaid — deduction

Hi Sir,

Mob No: [protected]
Last week it is noticed that Rs 10 has been deducted from my account as the friends chat fee, after complaining with customer support it was de activated. Today again I have noticed tht certain amount is deducted from the balance amount.Also I am getting cricket score alerts which i have not enabled in my set.
kindly do the needful to avoid these type of deductions.

Mathews

hi my mobile no. [protected], it was afternoon and i was sleeping and after getting up when i checked my mobile der was a reduction of 30rs with a msg tht ur hello tune has been activated although i hvnt used my cell in whole day . And when i m dialing customer care a msg is coming at the time of transfering call to helpline tht " plz msg airtel to 121 for balance n inquiry" n call is disconected..

Airtel Prepaid — Balance Deductions

Dear Sir,

My service provider (Airtel) deducted Rs. 30/- on 20th Dec. 09. And gives me reasons thay I have downloaded Java games that I havn't. And again they deducted more than Rs. 80/- on 23rd Dec. 09 without any reasons after making calls to customer care they are not giving me any reasons and without completing my views they putdown my calls and barred my no. to make any call to them again regarding such issue. I want refund all these balances.

Regards,
Ajay Kumar

hello there,

im nandhini .. i m a airtel prepaid customer... recently on 24 dec 2009 my balance has been detucted .. just want to know for what service my balance has been detucted...

regards
nandhini

They did that to me too...its like taking money from our pocket without our consent, i strongly condemn this and i didnt expect such indisicpline from a well establised concern like airtel.

some one miss behave in airtel no.[protected], Please i want to know that person, and his address send in my email id address, thank's u

Airtel Prepaid — related to balance

Hi,

I have recharcge a rs27 in my mob.no.[protected] on dated 06/01/10 as per displayed company message.as par company message in recharge of rs27 they were provide a balance of rs24 after 24hr.but they are not provide the balance.after complaint they are not provide me balance.

Airtel — Deductions on prepaid lines

Though i have not subscribed for the AirTel Tunes and other services, the company has automatically subscribed me and deducted money on two occasions. After requesting to cancel all such services, no refund is made. I think AirTel is resorting to this method to compensate for their loss due to the competition and low tariff.

Is there a possibility that they will listen to the consumers and do business ethically?

AirTel — balance deducted from prepaid

Dear Sir,

This is to inform you that, i myself Mr. UMESH REDKAR having a prepaid card bearing mobile nos,. [protected], further, i like to mention that i have not activated any services on my prepaid card, then also my balance is been deducted from the prepaid card.

Kindly look into the matter and immediately terminated all sms services from my prepaid card mention above and also give us the credit to my card deducted for services activated.

I am dis agree with the airtel because airtel start callertune automatically on my mobile before 3 days and they charged Rs.15 + 30.After this I call to the customer care but care is always busy, network problems everything is in airtel So i hope u will read this and help me to give me my balance

AirTel — deductions

dear sir .. this is anji reddy resident of hyderabad .. i was using airtel connection with mobile number [protected] since 2006 ... on 10 may i got sms saying to submit my documents again for reconnection and disconnected network ... when i wqent and submitted my docs i got recooection after 72 hours... to my suprise my validity and earlier available balance where not given to me after giving reconnection .... i have given a complaint and i was promised to give back my bal which is not done till now ... complaint no. is [protected]... if this is the case with every customer of airtel then that company will in profit of some croreas of rupees making all their customers really fools ....please look in this and do needful help as soon as possible plzzzz

Dear Hunny

Today i subscribed the mini internet plan for 50mb free @ rs 5. But our network is deducted my money for this plan further if i browes for that also your charging me, I not enjoyed free 50mb

Then what is use of entering into to plan? please explain!

Please help me to enjoy this scheme

sir, you have charged Rs.10 for Circket & filmy Buzz respectivley
Subscription each month, those i not subscibed on my mobile, mob no [protected]

Airtel — abnormal deduction of money

sir,
this is soumyadeep dutta.sir a sum of Rs 15 has been deducted from my main balance .my no. is [protected].currently this no. is with my sister sweta kumari.sir i want my abnormally deducted amount should be given back on my no.
thank you.
1 dec 2010

Airtel Prepaid — bal deduction

dear sir,
near about one mounth ago, i visited to nepal, but during my visit airtelk compan close my all roming service, national and internation, after call and call they started my national roming and they also told me that my international is also activeted, but i dont get any services during my internationl vist, and while returning they deducid my bal without any notice rs-100/- and they also dont provide me any outgoing services.
so sir pls do needful to me.

manankumar ashok bagaria.
nallasopara (east)
mob-[protected].

Airtel Prepaid — Deduction from balance

I am Mr. Vinayak N Daphal having Airtel mobile no [protected].
From 16 Dec Air tel deducted 3 rupees from my balance for BikinirichAlerts.
this service is not required nor subscribed by me.but air tel prepaid service goes on renewing the same service each day.I complained for the same to Airtel customer care executive on toll free no 198 on each and every day but the service is not stopped and deduction of 3 rupees continued till date

plz dont allow any call from the number [protected] to [protected], [protected]


some one using this no in illigal way.plz ban calls from no [protected] to above given number

I have not receive SMS to particular number. Number is [protected]. please solve my problem. my mobile number is [protected]

Ravinder Kumar

[protected]@gmail.com

Airtel India — Deductions from prepaid balances

I Shri Rahul D. sawale, Mobile no. [protected] and email id. [protected]@gmail.com would like to state as under. I have been using Airtel prepaid services for more than 3 years. I have been getting calls from airtel service centers for hello tune activation. On knowing this is cut the call without giving any confirmation but still they have charged me for hello tune services and also i have requested to stop my SMS pack for which tey deduct Rs. 1 per day many times but still they have not topped my SMS Pack. I have got a complaint No. [protected] long back and also i have requested by sending sms to the customer centre and also given complaints on 198 complaint number regarding this but still they havent stopped my SMS pack. Today(13/02/2011) they have deducted Rs. 15/- as my hello tune charges and they claim that there system shows that i have given confirmation but i have directly cut the call and have not given any confirmation for Hello tune activation. Please help me to get compensation from Airtel India.

AirTel — Deductions

Hi, I use Airtel since 5-6 years now. Previously, i did not have any problem with Airtel but now, they have been deducting amount from my account for something i have not used at all. They have been deducting my Rs.10 weekly for TIPS BY YUVRAJ SINGH service and Rs.30 weekly for Video Mode Activation. I have complained earlier to their Customer Care and deactivated whatever was activated on my number. But still, I am facing the same issue. Whenever I call them, they say i have gone to their site (Airtel Live) and downloaded some stuff from there that is why the amount is getting deducted. And they can see it in their system. But i never go to Airtel Live for net surfing. They promised me to refund my amount as i was right. But it is only half refunded. I am trying to call them but I am not able to connet to their Customer Care Officer. Today again they deducted Rs.30 for Video Mode. I am not ale to understand what should I do regarding this issue.

Airtel Prepaid — Unethical Deduction

Hi All
This is to inform that Airtel service provider is deducting unusual subscription charges on regular basis. Even after registering instant complaint to Airtel care center. It's being a long story of consumer harassment. Before proceeding further on I must tell you all that I & my family members are using Airtel connection right from 2004 as satisfied customers. But now from last 4 months they are deducting unusual charges by activating "Game Tashan" & SubsWap_Weekly Subscription-Rs. 15 & Rs. 20.

Point to be considered:

(1) These services/subscription are being activated without notification/without approval from my side.
(2) Even after deducting charges on regular basis I rarely get any message for the deduction. Moreover, nothing is being served against those charges (no picture/video/song/news/download/game/news update/any other service for which we can pay). No body will pay single Rupee for getting a MSG that you have been charged for Rs.XYZ, against which you get nothing.
(3) False commitment given by Airtel care center: When I call them for the same. They assure me that they will deactivate all such services & will return the deducted amount. But even after registering complaint up to supervisor level/ senior level. Still, I have not received the deducted amount by them.
(4) Pathetic response by Airtel care center: They say "aapke paise koi bhi return nahin karega", "aapne service request ki hai, isliye paise return nahin honge" "we can't give complaint registration/reference number.", "complaint registration/reference number sms kar denge ( jo kabhi milta nahin hai! ).
(5) Even I remind them please make sure in future you don't make any charges against any weekly subscription/any subscription related to game/ Tashan game service. As, I don't want to use these unusual subscription for no benefit for me.
(6) I am facing this unusual behavior by Airtel from last 4 months. Still after registering number of complains they are not returning my money back.
(7) These unusual deduction leads to huge loss to me when I am supposed to make an important call, I get my account with zero balance even after top up/recharge.
(8) In the month of Feb/2011 they have deducted Rs. 100 & more (Amount is still pending)
(9) In the month of March/2011 they have deducted Rs 55 (till now).
(10) Total Deducted amount is less i.e. Rs.200 approx. But, Airtel is doing criminal activity by deducting these charges without taking approval from their customer.
(11) I have all legal records to file a case against them. But because of busy schedule, I am unable to do so. But, these unethical practices must be stoped by concern authority/third party.
(12) The only thing I am unsatisfied by them is i.e these unethical deduction on regular basis(with no transparency). Now, I have planned to change the service provider. But before doing that I want my money back as early as possible.
(13) My number: [protected]
Customer has the right to raise his voice against these unethical activities by their service provider. Hope, some day customer will get service for which they pay. Thanks!!
Gaurav Kumar
[protected]@gmail.com

yes i m agreed with Gaurav. they are doing unethical practices. it should be stopped with immediate effect.

Airtel Prepaid Service — Deduction of balance

My self Ananta mhatre from pune, I have AIRTEL PREPAID SERVICE for mine mobile
My no. is ([protected]). My complaint about DEDUCTION OF BALANCE, I was recharged my card with 60 Rs and I got talk time of rupees 51 Rs , After couple of hours my balance was deducted From 51 Rs to 12 Rs just made only one local call of less than a min.
What a bad service provider company I have ever seen, I didn’t get about this why this happened. I immediately called to Customer Care Center , I told them about deduction of Balance , after checking his system there was nothing any record about balance deduction then I asked “ If there is no record about balance deduction then why my balance was deducted. Then the customer care person tried to avoid my call, he told me your voice is not heard even I heard him clearly, there was nothing problem about network etc .Again I called them and after told about my complaint my call was disconnected.
Listen people, I am not only one victim of this problem , many people are suffered about this AIRTEL PREPAID SERVICE , I Want to say somebody have to stop this . why nobody taking action about this why?????
If 1 rupee is deducted from 1 crore customer…mostly nobody has time to fight for same…and if you see the earning its 1 crore in a day/… this is just a small example how these service providers do play…?????????

Please support me for stop this

Still I haven't got any solution...

Airtel Prepaid — Airtel Service Worst and Balance Problem

Dear Sir,
I am using Airtel Prepaid SIM connection. I activated 5Rs internet on[protected].But they debit 5 RS from my balance.After I used only 5 mins internet that time i have 36 RS balance after i closed internet my main balance 36 Rs also gone.I complaint Airtel customer care. They take my request(Ref No - [protected]).And they told this will be solve before 15th. After 14th i got message from airtel they told as per my plan tariff.But i got message only i can get balance. Again i call customer care and raise the complaint again they told in 2 days will solve. But this problem continuing. The customer care deactivate in my mobile. i send my airtel to 121. but my customer care service not activate.i contact through my friend mobile.But the customer care service is no response.While speaking they cut the call. I try more time i cant get solution.Again i got one more problem.[protected] tehy take 10 RS from my balance for Hello tune Renewed again today they taken 30 RS for Hello tune renewal charge. how many time they take per month for Hello Tune Charge. I contact customer care through my friend mobile but i cant no response from there. While speaking they cut the call. Again and again i faced same problems. But the balance are gone. This problems are not even me only un educated people also facing this problem and they are leave that.many time i missed balance little cost. but nowadays its over. I need solution soon. i have proof.still customer care service is not activated for me. Customer service very bad in airtel. Please take a neccessary action.

Thanks for support me...
Do it well..Bcoz this not only from me... This is frm all Indian which is suffered from this kind of problems...

I completely agree, I am also facing the same problem

airtel sucks...They start the services with their own wish and cut the charges...

As the same you are saying your deduction is valid, but I would like to inform you that from my side its not valid deduction .
I know about you service, " How play with peoples you are? "
I requested to you, Please mail me the deatails about this, but your system not accepting my request .
If you don’t have details about this then on which basis your deduction is valid.

Airtel/Prepaid — Deduction in balance

Hi,

My name is Praveen mobile number [protected],

On 06-Apr-2011 from around 7pm to 9 pm 40 Rs got deducted from my balance, which i could evidently see getting deducted every 2-3 minutes, i immediately called 198 and asked the customer care guy, he listened to my problem and asked me hold the line while he investigates, after sometime he disconnected the call without even saying any response. Now after that i called 198 so many time, everytime it will ask to press options 1, 2, 4... no matter what u press it will tell me to dial *121# and gets disconnected.

Is there anyone out there who can help me out and tell me whats the rational in my balance deduction.

Regards,
Praveen

hey...thats quite obvious from the customer care...
if they are unable to solve your problem, they'll simply disconnect your call and would make certain changes because of which you will not be able to contact the customer care. Do not worry about the balance deduction, it will surely be refunded, but, at the end of the day, there no solution to such a problem as they'll continually deduct your balance without any prior notice...!!

AirTel — deduction of prepaid balance

Dear Sir / Madam,
As soon as the IPL got started, I started getting score updates and my and my prepaid balance amount used to get deducted. When I sent SMS to 121 as "STOP CRI" . I got a message that it is not active. So, I tried to contact Customer Care sevaral times. Here they again deducted my amount but did'nt gave any solution nor I was allowed to talk to any one. "ITS HORRIBLE" CUSTOMER CARE - very poor Service.

PLS. STOP SENDING SMS of IPL SCORES and deducting amounts from my balance.

Regards,
Sanjay Jha
[protected]

sir/madam,
I RECHARGED RS-200 ON 7/05/2011 BUT ON 08/05/2011 DEDUCTED RS
179.70 AND CHARGED THAT I HAVE USED AIRTEL LIVE INTERNET WHICH IS TOTALLY WRONG AND FURTHER THEY DEDUCTED TWICE RS 10/EACH FOR HELLO TUNES WITHOUT MY WILL.SUBMITTED WRITTRN COMPLAINT AT AIRTEL OFFICE NEAR INDIRASH HOSPITAL DEHRADUN BUT NO REPLY SO FAR.NEAR OFFICER I GOT MESSAGE AGAIN WITHOUT MY WILL WHICH OFFICER KNOWS.THESE TIMES I AM USING AIRTEL MOBILE OFFICE FOR INTERNET AFTER RECHARGED RS-98.PLEASE HELP ME MY NO-[protected]

Even customer care is waste."Shame on their service..."

SIM CARD — Deduct Some money From My mobile

Respected Sir/Mam,


I am Nitin Sharma User of Reliance GSM My mobile no. is [protected] on 20-06-11 I have Rs 45 Balance on my mobile @ 05:28 pm I got a sms frm Reliance Company & Rs 40 are Deducted frm my a/c Without my Permission When I call customer care a person Who receives a call his name was Shailendra frm Lucknow He didn't give Satisfactory Answer

Sir i wan't my Balance Back as soon as Possible...
[protected]

Airtel — Deduction from balance for VAS and poor speed of gprs

Sir,
I am an airtel suscriber for last one and half year and also GPRS for same period.My no. is [protected]In those period I never complain about the speed of GPRS. I have taken Airtel connection only because the speed of airtel GPRS was good.Previously I was using Reliance GPRs before yours and I left their service because the speed got poor Now from last week I found the speed of airtel GPRS is very poor.It take almost 10 to 15 min to open a window.So I hope there will be improve in speed as early as possible Otherwise I have to use mobile portabilty service to switch to other service.

I have another problem to mention from airtel service provider.I am feedup with their value added service attaching to me without my knowledge for last 3 to 4 month.They refund me when I complain and again start deducting by attaching a VAS. On 4th nov. they refund me Rs11/- for vas naming special festival service for charging on 21st oct and 1st nov Rs 10/- and Rs1/- respectively and told me that they stop the service but again they charge for same vas on 4th and 6th nov.In past also they deducted amount from my balance in the name of vas and when I put complain here they refund me back.I hope they will stop this unethical practice.

from
Tarak Nath Dey
[protected]

Airtel Prepaid — balance deducted

i need a copy of online bill of no. [protected].. named in the name of VINIT KETAN on my e-mail id [protected]@yahoo.com.. thank you

Airtel — Abnormal Money Deduction from my Mobile Balance

Dear Sir,

I have been my mobile recharge Rs. 130/-on dated 11/04/2012 7:58PM (Airtel TX ID – [protected]). After that I have seen my mobile balance is automatically deducted. Then I have called Airtel coustomer care and he told me that Rs. 47/- for SMS recharge has been deducted from my balance. I ask him, without my permission why you are deducting this charge? Then he told me some wrong reason.
I request you please look in to this matter.

Thnking You

Sushanta Mahapatra

Mob-[protected]

Airtel Prepaid — Balance Deducted

I am using airtel number [protected].I got a msg fom airtel that your sms pack will be renewed and 67rs will be deduted from your account. The amount got deducted but each sms cost me 1rs. when i called customer care they said we will forward your complain and it will take three days.Today i got a call from airtel office they said dial *555# and deactivate your sms service and the company will refund your balace,so i deactivated it but my balance was not refunded. After that i got another call saying that next time you dont use this auto renew service its better you recharge from the dealer. Now you tell me what service is this they put me on hold for three days and this is what i got wastage of money and time.

AirTel — deducted

Respected sir,
Rs.1.50/day have been deducted from my account for setting a Movi alart without my permission.Another Rs.1.50 have been deducted for changing the again without my consent.I don't want any kind of Movi alert Kindly look into the matter and please credit in my account.
My Airtel Mobile No. is [protected]

AirTel — Deductions

sir i have a airtel prepaid connection no is [protected]. the company so many times activate the unnecessary services and deducted the amount, while i dosen't activate for any service. and when i request them to refund the amount the refuse it.

plz look after the matter

pankaj

airtel deducted 99 for a website. i nevrr wish to open. unable to speak to their customer care. pl help

Namaste Mr. Joseph,

This is to inform you that your concern listed on 07 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Joseph,

This is to inform you that your concern listed 07 Aug. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Joseph,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel — deductions with regard to caller tunes

I am receiving regular message regarding the deduction of Rs. 30/- pm with respect to the activation of a callertune when I am not interested in the same.

AirTel — not using but still charged

i have taken airtel connection with no.[protected] only recently. hardly i used it for 1 month but due to some reasons i stopped using it. i paid Rs.500/- against the bill of Rs.470/- in the month of Feb '08. the same time i told the airtel executive to cancel my no. because i am not using it. but they sent a bill for Rs.1379.02 as on 7.4.2008. had they told in feb '08 that they want a written request for cancellation of connection, i could have given it. DO YOU THINK IT PROPER TO CHAGE RENT EVEN AFTER MY REQUEST TO CANCEL? Please do the needful and cancel the bill immediately. Otherwise i may be constrained to go to a proper forum for justice.
thanking you

AirTel — Charges in Bill

When i purchased my Airtel postpaid sim somewhere around 3rd Jan, 2008, i opted for STD pack as per this pack the Airtel is supposed to charge Rs. 1 per STD calls. The said pack was deactivated on 2nd April, 2008 without any prior information (nor does the executive while purchasing told me that such pack is valid for 3 months) but the company is still charging me Rs. 50 for the STD and i am being charged Rs. 20.40 ps for each STD call. Whenever i called the customer care No. i did not get the satisfactory reply, on the contrary Airtel says that they are ready to waive Rs. 50 since it is favorable to them but i am a sufferer as i believing that i will be charged Rs. 1 for STD call i have done many calls which costed very dearly.

Airtel — not receiving my july bill

respected sir,
this is to inform you that i anil shetty your airtel user number
[protected] had not recieved my july bill, and
i want to see my bill details.
so kindly take some action so that i dont have to file a complaint to you.

yours thakfully
anil shetty

AirTel — Hello tunes service

my mobile no is [protected] from Airtel. There is a hello tune copy service in Artel by pressing * star button on any handset to copy the hello tune of the callers hello tune. if this star is pressed accidently the service deducts 20 Rs. immidiately without any information. its a case of 420 by airtel. without any confirmation if a button is accidently press while calling a user is pressed the company take 20 rs from the mobile user this is wrong without our permission. I have previous complataints about this company I want to remind you again Im very much frustated by this mobile connection its fraud. we will not pay for these fake facilites. I need imidiate action on this mobile service and there fruads over the consumers. how many costumers accidently press * button

airtel punjab postpaid connection — advance payment not deduct from bill

i have a postpaid connection with airtel punjab 16 feb 2008 my no is[protected] i give a chq to rs 1900 in which 1000 rs as 2 year advance rent and rs 900 as advance payment for my coming bills company not deduct rs 900 from my bills i complaint so many time

AirTel — phone bill

TO,

BHARTI AIRTEL LIMITED

SEC-12, FARIDABAD

DATE:[protected]

SUBJECT : REGARDING THE PAYMENT OF MY AIRTEL BILL

R/SIR,

I HAD PURCHASED AN AIRTEL CONNECTION NO. [protected] IN AUG, 2007 FOR RS 999/-FOR ONE YEAR RENTAL ADVANCE .AFTER THAT DUE TO UNAVAILABILITY OF (Set and SIM has gone to U. K. Along with Anjali Verma on 1st March 2008 ) MOBILE PHONE, AFTER USING IT FOR 7 MONTHS, IN THE FIRST WEEK OF MARCH I REQUESTED IN AIRTEL CUSTOMER CARE ([protected]) TO BLOCK THIS NUMBER. AS I .HAD PAID RS 999/- AS ADVANCED RENTAL FOR 1 YEAR. I TOLD THEM TO ADJUST MY DUES IF ANY FROM 5 MONTHS ADVANCED RENTAL, WHICH I HAVE NOT USED. IF THERE ARE ANY DUES AFTER THAT THEN SEND ME THE DETAILED BILL AT MY HOME ADDRESS, AS I HAD ALWAYS RECEIVED MY BILL AT MY HOUSE ADDRESS REGISTERED WITH AIRTEL. BUT I DID NOT RECEIVE ANY BILL FOR THE MONTH OF JANUARY & FEBRUARY (LAST BILL I RECEIVED ON MY HOME ADDRESS IS OF DURATION 8TH DEC. TO 7TH JAN.). AFTER FEW MONTHS THEY STARTED CALLING ME TO PAY AMOUNT WITHOUT SENDING ME THE DETAILS OF THE BILL. WHEN I ASKED THEM ABOUT THE BILL THEY SAID THAT THEY HAD SEND IT ON EMAIL ADDRESS REGISTERED BY ANJALI BUT I INFORMED THEM THAT SHE CANT OPEN THAT DOCUMENT AS IT IS AN ACROBET DOCCUMENT AND PASSWORD PROTECED ( PASS WORD OR PIN IS SENT ON MOBILE WICH IS NOT REACHABLE ) REQUESTED THEM TO SEND IT ON MY HOME ADDRESS. SINCE THEN THEY KEEP ON CALLING ME & VERBALY HARASS ME. AND I HAD STILL NOT RECEIVED BILL DETAILS.

PLEASE LOOK INTO THE MATTER & RESOLVE IT AS SOON AS POSSIBLE OTHERWISE I HAVE TO GO TO HIGHER AUTHORITIES.

THANKING YOU

YOURS FAITHFULLY

SURENDERA VERMA ([protected]@yahoo.co.in ) Contact no. [protected]

HOUSE NO. 762, SEC-9

FARIDABAD-121006

CC. 1. TRAI Note: - Mr. Kavi ram Tyagi (Contact no.[protected]) has threatened me to register a case against me and told to deposit Rs 16000/-

2. CONSUMER FORUM

I too have faced the same problem. A couple of months back, I called my friend. I have accidentally pressed the * button. They charged me Rs 50 instantaneously[30+20]. When I contacted those people they said the money cannot be refunded. Today for the second time they have robbed me rs 15 on the same basis. I could'nt even reach those people. Currently I am planning to open up a new website on this regard and may even file a law suit if this continues..

Airtel hello tune — AMOUNT CHARGED FOR HELLO TUNE

DEAR SIR,

MY AIR TEL PREPAID MOBILE NO IS [protected]

I HAVE BEEN CHARGED FOR RS .45 FOR HELLO TUNE WITH OUT MY KNOWLEDGE.

PLEASE REVERSE THE CHARGES & CREDIT THE SAME IN MY PREPAID ACCOUNT.

SAMIR VICHARE
[protected]O

Airtel — hello tunes not wanted

my mobile no. is [protected]. i have not subscribed for hello tunes but still Rs 30 are being deducted from brom balance since past 2 months.i do not want hello tunes. please unsubscribe me. since i have not subscribed for hello tunes, Rs 60 deducted from my account may be refunded.

AirTel — charge's

sir/madam

i am user of airtel u.p (west). and my no is [protected]. i got msg from your side that u download a game from airtel wap and cost of 125Rs.i got this msg three times and add to my bill but i am not download any game from airtel.i talk one of your executive and he said to me that 375Rs deduct from your a/c but no money is deduct from my a/c. today my a/c is 440Rs(approx) and 375Rs is for game so my actual bill will be 440-375=65Rs.
please take some action for this query

mohd.tariq.siddiqui
[protected]@yahoo.com
[protected]

Airtel — airtel hello tune regard

my english is not good so i m writing in hindi

sir,
mai laxmikant ingle from beed maine airtel ka 1 saal ka hello tune pack retailer se recharge kiya tha[protected] ko aur mujhe airtel se massage bhi mila successfully recharge bol ke lekin 5-3-09 ko mere a/c mese 30 monthly cut ho rahe hai aur mai tab se custmer care ko baat kar raha hu lekin abhi tak mera problem solve nahi hua hai aur custmer care wale mujhe bol rahe hai aapke account me 1 saal ka pack recharge nahi hai.
mujhe eRecharge section se massage bhi mila hai uska Trans ID[protected] Rs.200/- message centre no. [protected] date19-2-09 time 14:52:27

i hope you solve my problem my cell no. [protected]

Airtel Karnataka — Poor/No Signals at our apartment

We are not getting Mobile network signals of Airtel since 1 year back. We have raised several complaints to the Airtel customer care regarding the issue, but no response we got from them. Infact there are 20 Airtel connections with in the same apartment, and none of them are getting proper signals. It is the situation to stand in the Balcony when we need to talk to any one. The following are the few Tickets we raised individually from the mpbile number [protected].

[protected]th May 09

[protected]th May 09

[protected]th Aprl 09

I don't understand, why airtel can't place a booster in our apartment. After I escalate it via my company Mphasis an EDS company, I got the call from the customer care, but as per them the tickets were resolved as there is no problem with the signals. But none of the person reached us in the apartment, and we don't know whether they checked the network on the road or with in the apartment.

The following are the Airtel numbers we have with in our apartment.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

we desided to close all the airtel connections, if still there is no response from the Airtel about the issue.

phone bill
TO,

BHARTI AIRTEL LIMITED



DATE:[protected]

SUBJECT : REGARDING NOT RECIVED OF MY AIRTEL BILL

R/SIR,
I HAVE USE NUMBER [protected] I HAVE NOT RECIVED MY BILL PLSEAS STOP BILL ANY ADD. PLZ SEND ME MY BILL EMAIL ADRESS ([protected]@yahoo.in

Airtel — Not complain, only Request

Sir / Madam,

As per my last mail within two day left. I request you to call details of last one week.

Thanks for calling regarding above matter. Sir, my matter is resolved and I have no
need to required further details.

So, please update your data to regarding this matter.


Thanks with Regards


Anil Jain
[protected]

Airtel — waiver of hello tunes

4 times I called to airtel customer service executives all the 4 persons told me same thing that server is down and I called 4 times to them at different-2 times and it is for just 30 rupees so you can imagine that how much satisfactory nature ur executives have and after all these things they are sending massage that i[censored] r satisfy then pls send yes or no so I have left the idea to get back my 30 rupees and further also I dont expect such held from ur side.

Airtel — Hellotunes charge

I have charged for the matrimonical. So I want o cancel n even ididnt activated then too I got charged for the same.

Airtel Mobile — Billing of hello tune

Today one lady called me from the no.[protected] and told me that i have selected a song for my hello tune.So, they will deduct 60 INR from my balance.But i have not done this and my mobile is only used by me. Please do the need full.My Mobile no is [protected].

AirTel — Hello Tune charges

On dated 13 Jan 2010 i received a message from AL hellotunes that you have been charged Rs.30 +15 for hello tune , strange is that i have never asked for such a service ,Airtel executives are not helping me at all .Airtel is known to generate extra revenue of 400 crore for hello tunes only by this method. Customer dont even knows he has already payed 45 Rs. This is a cheating by company people. kindly help me & others like me. save us from cheating of Airtel.


Regards

Tarun sharma
Chandigarh

AirTel — deducting for service not asked

airtel deducts a fee for providing cricket scores even when service not asked for. the onus seems to be on the customer to unsubscribe the service. hence i[censored] do nt read the message money is automatically deducted before u realize. secondly customer care service provided is a farce as u get only a recorded machine. i hv repeatedly tried to stop this but each time they put it back and deduct my balance.pls take action.thankyou

AirTel — Charges deducted

Dear Sir,

This is to inform you that every month Rs.20/- has been deducted in lieu of Airtel Friendz chat service has been renewed. I have never given request for this type of renewal. This deductions are made forcefully every month. After my several discussion with customer care centre for not to deduct such type of charges but still every month Rs.20/- deducted from Nov-09 to March-2010. My mobile No is[protected].

Requested to look into the matter and reimburse my deduction amount of Rs.100/- ( Rs.20/- permonth for Five months)

Regards

Jogendra Mishra
[protected]

AirTel — charges for hello tunes

This is to inform that I am charged Rs. 10/- for hello tunes whereas I am not provided with that facility. Please see to it that further no charges will be deducted for the same.

Also, I would like to stop the JOKEs messages receiving from you vide no. 54321

Dear customer


We have solved your problem.


Thanks




Keshav Bhagaddar
Consumer Complaints Forum
India

AirTel — Not getting Airtel Bills

I am not getting my Airtel Bills for both my mobile connections regularly. I have not yet received the bill for March 2010 as well as for April 2010. My mobile number is [protected].

Idea — Hello tune bill

Hello Sir!!
I got a call from idea call center dat there is an offer on hello tune,u activate u will nor charge for dat, but they cut 199 rs from my bill,i deactivated it the second day as i cam to know. they told me that u will be refunded but it not happen,y is dis happening,i want my 199 rs back.
I hope u will solve my problem
Thank you..

Airtel — Hello tunes charges deducted without consent of customer

Airtel has deducted Helo tunes subscribtion charges from my account without my knowledge and consent. when I got the Sms, I contacted them and now they are saying we will stop the service but not pay back the amount.

Digvijay Singh
[protected]

hi,
this is my postpaid number:[protected]
actually i am in 98 rs gprs plan which is free upto 2gb and i have not subscibes for airtel live.
i have used only 400mb for the last monthy and i have got gprs bill og 1500.i called to the customer care and they replied me like i used airtel live.how did this happened with out my notice?also my my 98rs plan was deactivated without my notice.

AirTel — chares

Dear Team,

My mother is using the airtel no [protected].
She was i haryana from 5 Nov 2010 to 8 Jan 2011. Her airtel no was switch off during that period.
But airtel deduct the charges during this period.
When i complaint them on 198, they stop deducting and give the assurance that they will refund the earlier duducted charges as it was their mistake only.
After 15 days when i call them they said we can refund Jan 2011 chages only.
Now nobody is resonding on 198.

can u help me.

AirTel — About charges

Hi This Is Anand from Ambattur Till Past year Service was too good Now its very poor service..Customer Service is important for an organization to attain their objectives.. Even service executives are not picking their calls No responsible answer I have SMS booster contains around 32000 SMS till march 26,2011 But they are charging 50 paise for the 101st SMS only 100 SMS is free per day WITHOUT INTIMATION THEY CHARGED Then why making valid ciustomers as fool THINK THRICE BEFORE CHOOSING AIRTEL GOOD[protected]>POOR DEAR ADMINISTRATION IMPROVE YOUR QUALITY SERVICE ITS DEGRADING....Dont let it go

Idiotic service

respected sir/madam
I have a complaint regarding my no [protected]
Sir i am not able to call custamer care. I complainted a lot by others nos . But my custermer care is still closed. Sir naw i want portable my airtel no. In to other network. But ur company give not portable pin no.I called lot of times.
Please relieve me & my problim

Idea — halo tune

halo tune se pahale computar kyu bolta hai pase hamare lagte hai or aad company ki hoti hai kay koi law hai ki aas na ho

Airtel/internet — deducting unexpected charges

My name is ravinder singh i am using Airtel connection no.[protected] from last two months .They are( Airtel) deducting stupid prices from my account
sometime they say that you downloaded a game or hungama content .
They are just harrasing me and i cannot go to number portability because i just use it two months back .
One thing i definately want to say that this compny is a third class thief ,
Airtel is a compny.
Plz sort out this my mail i.d. is
[protected]@gmail.com

your call center service is very bad it cant solve our problem but it increase our problem please take action on 198 tol free service call recevier please help me for my problem outher wise i want to portable my sim card.
my mobile no [protected]

Airtel — Been charged without Notice

I have has a gprs 99 plan since years now and now I got charges rs 528 for gprs usage. I spoke to your representative Barath who said that I have been billed for gprs and that my gprs Rs99 plan is not available since a long time. So i have been paying Rs 99 for God knows how many months and you guys were fine taking that money from me for a service that is not even available any more. I either want the Rs 528 reverted or you pay me back the Rs 99 for all the months this service has not be active. your rep barath was not at all helpful and was not ready to listen to what I had to say. I have been with airtel for a long time and after this I am now thinking to move to another provider. I want some one to call me at [protected] to resolve this issue before I take a decision and what to do next as you charging me Rs 99 for so months is ethical and I can surely go legal regarding this. Awaiting your quick response.

Name: Sunil Dmello
contact : [protected]

cellular phone service providers — company ad before hello tunes

mobile phone will be attended within 10 seconds by 99% people as it is kept with us. but after charging Rs.30 per month for hello tunes, the companies are playing their own advertisements for 10 seconds. 99% callers are not hearing the hello tunes as the mobile phones are attended before starting the hello tunes. please calculate how much money the companies earning fraudulently. assume one crore people activated this service, Rs.30 crore per month is their earning fraudulently. I look forward for justice to the Indians.

Namaste Mr. Anjaria,

This is to inform you that your concern listed on 07 Aug. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Anjaria,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel — dialing tone not coming in fixed line phone

Dear Sir

Today (08/08/08) before afternoon

The Dailing tone is not coming In my fixed line (airtel)
Number is 4330147

AirTel — to disconnect the airtel landline

I want my Airtel land line to be disconnected.
My Airtel land line no is[protected].I want just my land line to be disconnected as i don't net the no now .i did a complain on customer care as well but there is no response to that complain.And the money is added to my internet bill every time please take care of this n response as soon as possible.
Best Wishes
Ranju Uppal

Airtel Landline — installation of WiFi

my airtel phone no. is [protected] i wanted to install a WiFi network in my house so i needed to install a router in my house.so please kindly send someone to install it.
my alternate phone no. is [protected]. i have already submitted a complaint about it at your pffice in raipur.

Airtel Landline — Do not refund money and took my modem from my home in my absence.

Air tel customer care are really bad and I will recommed to all. Please do not use Airtel since this company do not listen customers after selling their product.

I went to abroad so I requested them to close the connection. They did not refund my mondy back and a exucutive came at my place and took modem from my servant. When my servant oppose then then started misbehaving and forcefully they took the modem. form the home. That was my modem. but no body listen and they are really bad.

Airtel Landline — deactivate top up(Rs 50)

SIR,

I WANT TO DEACTIVATE THE TOP-UP PLAN WORTH RS. 50 WHICH IS BEEN CHARGED TO MY PHONE AS SOON AS POSSIBLE
TELEPHONE DETAILS AS FOLLOW:
A/C NO. : 13540392
BILL NO.:[protected]


THANK YOU
REGARDS
RAJ

Airtel — landline has died

my phone is dead from last 3 days and broad band also not working as well. i tryied to complaint you via 198 number but the call was not taken. thats way i am complaint you via internate. so please do something about my complaint.

thanks.

AirTel — LAND LINE DEAD

R/SIR
I M TOTALLY HAPARZED BECAUSE YOUR ASSISTANCE GIVE NO RESPONE AND NO CAN GIVE G.M. NUMBER .
MY LAIND LINE BEETEL INSTRUMENT IS DEAD LAST 10 DAYS AND I REPORT SEVERAL TIME BUT YOU TECHNICIAN CALL ME ONLY TELEPHONACLLY OK BUT HE NOT CAM TO MY HOUSE AND SE WHAT PROBLEME, TODAY I GIVE TIME U CAME AFTER 2.30 PM BUT TILL TIME HE NOT GIVE RESPONSE, ANOTHER PROBLEM MY MOBILE NO IS [protected] AND IT IS HUMDAM PLAN i.e. in two conection but NOBADY CAN ME WHO MANY PAID I ..................................ANY WAY ULTIMATELLY I PAY 700/ CASH BUT REST AMOUNT WHO INTIMATE ME ?????????????????????
SO I DECIDE I[censored] SOLVE MY PROBLEM WITHIN 12 HRS THEN I CONTINUE OTHERWISE I CHANGE ANOTHER OPTION
ROBIN SARKAR
[protected]
NOTE LAST REMINDER

Airtel — phone line dead

hi
this is papiya saha.. our line has been currently dead.. so please do the needful as early... 47/4 nehru nagar west..
[protected].

Airtel — Dead land line

Hi
Am highly dissatisfied with the airtel fixed line services.
My landline has been dead past one week .Complaints have been made earlier but in vain.It is a request to check and make the necessary improvements as soon as possible.
My landline number is[protected]
Bhopal

Namaste Mr. Tiwari,

We would like to inform you that your concern listed 07 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel broadband no network no dial tone. This problem has been happeening on and off for sometime now. Airtel says resolution time is 24 hours, but no resolution will happen for 3 days ... frustrated

Namaste Ms. Aggarwal,

This is to inform you that your concern listed on 07 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Ms. Aggarwal,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Rathod,

This is to inform you that your concern listed on 07 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Rathod,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — LAST BILL NOT RECEIVED

I HAVE LOST MY MOBILE WHICH WAS HAVING AIRTEL POSTPAID SIM.
I ALSO CONTACTED AIRTEL THRU MAIL & CONVEYED THE SAME. BUT I DON'T KNOW THE STATUS OF THE SAME. I REQUIRED A EMAIL COPY OF MY LAST BILL.
MY CELL NO. WAS [protected]

THANKS,

ASHISH BHORE

Airtel — Cut my POST PAIDCONNECTION

Sir,

My self Anand from ludhiana punjab , My Cell No. is [protected]. I use the same connection from big period. I have also pay a hudge amount of bill Every Month. But in last month company Deactvate mu Inn or Out Calls . Company give a one month period every month for paid a particular month bill. But this month i have pay Rs 2100/- & the balance is Rs. 2300 . Rs. 2300 is the latest bill. I have a great loss on the Non- Availbility of Connection . Soplease take an a urgent action regarding this.


ANAND

Airtel mobile connection — Billing

Airtel web-site dose not hold latest information about rates (particulary roaming charges).
They like to give surprises to customers by generating bills by so called latest rates. I thinks it is their business strategy to pull money from customers.
Airtel Users, PLease beaware of it.
Understanding level of Airtel staff is so poor, it took 3 months to understand the issue.
Communication within Airtel staff (customer care, billing department, senior management, corporate etc.) is another Joke.
They will not listen to your complaint unless u put request to cancel the connection. (Thank God, at least then they are listening)
Troubles with Airtel connections are like tagline of Ramgopal Verma's movie "Phoonk"... "Till it happens to you Airtel is good"

Airtel — Asking to pay bill without providing monthly bill

I took airtel connection in month of July 08 and used it till Sep 08 only. Everymonth I was keep on asking to provide me monthly bill either in soft format or in hard copy. But they never provided me. Everytime their executive told me sir we will send you first you pay the bill, otherwise late payment will be added. Now when I am dennying them not to pay without seeing my bill, then they are threating me by court case. I just want to know whether I should see my bill or without seeing my bill I should pay it. Now that no is not in use from past 4 months. Now airtel has added late charges and other payments on my account and saying to pay it. There is no my fault. Why should I pay extra money? If they have provide me bill then I request to airtel to provide the evidences to proof the matter. Their service and executives behaviour are really worst and non tolerable. Daily I am getting phone from airtel for the same. I am getting frustated with this. Now I am ready to go court with this matter and want to fight against airtel. Also I would like to put charge against them for my insult (MANHANI).

Airtel Post Paid Bill — charging the paid bill

Dear Sir/ Madam,
Good day. I am using airtel services since past 7 years. I am the one who religiously pay the bill well before the last date. On 24th june i already paid bill of 1200rs/- and my actual bill was 1196rs/-. This month since last one week i am getting call from call centres to pay the last month bill. I was informed that bill was creditted in their account then again retrieved back. I asked the shop where i deposit the bill he said, nothing to worry they are updating the system and on 17th it will reflect there. As far as I am concern when bill reflected on their account/system on 25th, then nothing wrong from my side.

Anyways on top of so much harrasmment to day i got a bill which contains last months bill charges+ taxes+ this month bill charges.
Please tell me what to do??????

AirTel — ppost paid biill

Dear

I had the airtel postpaid connection [protected], November 2008 i converted it to pre paid.

I kindly request Few months bill before november 2008. I ever remia if you mail the those bills with called phone numbres to my Email raviraj [protected]@yahoo.com

thank you
regards
raviraj pujary

I HAVE LOST MY MOBILE WHICH WAS HAVING AIRTEL POSTPAID SIM.
I ALSO CONTACTED AIRTEL THRU MAIL & CONVEYED THE SAME. BUT I DON'T KNOW THE STATUS OF THE SAME. I REQUIRED A EMAIL COPY OF MY LAST BILL MONTH OF NOV.09

HAVE LOST MY MOBILE WHICH WAS HAVING AIRTEL POSTPAID SIM.
I ALSO CONTACTED AIRTEL THRU MAIL & CONVEYED THE SAME. BUT I DON'T KNOW THE STATUS OF THE SAME. I REQUIRED A EMAIL COPY OF MY LAST BILL.MONTH OF NOV.09.
MY MOB. NO +91-[protected]

Hi, can you tell me the payment centres of airtel postpaid connection near laxminagar new delhi

cut my airtel no.[protected] immiditly

Airtel — TRANSFER CHARGE

SIR WHEN I TOOK AIRTEL BROADBAND CONNECTION THERE IS NO RULE OF TRANSFER CHARGE OF CONNECTION BUT MY BILL HAVE INCLUDE THIS PLZ HELP ME OUT.

Airtel — Unnecessary late fee charge in all bills

I was paying bills time to time daily but since last 4 to 5months i failed to pay bill because their site had problem and it was showing me that

"sorry for inconvenience, there is some technical problem" message so because of that i could not pay the bill and then onwards they charge in all
bills 50rs late fees so i do want to pay late fees because it was not my mistake. They should have informed us on last day of bill payment that we
have some technical issue going on so do not pay bill online.

Please solve this issue.

Regards,
Viraj Vashi

AirTel — Asking for detail

Greeting sir !!
i just want my sms details since 30may 2011to10june 2011.My cell got damage and i lost whole conntacts in it so i just want few contacts of my clients so plz send me that details ASAP.
my cell no.is [protected].My name is bhushan Paradkar.dob=24;09;1985.
thanks

Airtel Post Paid — connection

i am nand lal verma from kamal hospital ,ka-block ,kaushambi u.p. gzb. ph.[protected]
i request in airtel for airtel postpaid corporate connections,date 11/11/2011 one perssion come from airtel and i give my id proof address proof .
his name sivam sharma 211 ,pitam pura ph .[protected] he was froud his mobile is roung so please i request you action for this perssion

thanking you
nand lal

Namaste ([protected]),

This is to inform you that your concern listed on 07 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste ([protected]),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Kanabar,

This is to inform you that your concern listed 07 Aug. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Kanabar,

We would like to inform you that your concern listed 07 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Mobile — irresponsible answers for deposit refund

Sirs,
I have got 5 0r 6 Mobiles under CUG plan and already had more than 10 mobiles under the same plans and four months back I surrendered 4 mobile numbers having paid fully while closing the above. I repeatedly asked for the refund of the deposits. Every time while paying for the remaining numbers Iasked whether i can deduct the deposit amounts. But they said that the deposit amount will be seprately sent by DD.So the the monthly bills should be remitted seperately. Likewise I am still paying. So far there is no response and the complaints that were given through 121 were put aside. And these people never fails to give the number for complaints lodged. I dont understand the concept. If I again place the complaint they again give a new number. That is all they are doing. I think I can give a legal notice for the same.

It is better to get some solutions for that.

Airtel Mobile — airtel

sir,
i am not calling the cust. care and not open the airtel live.
plss solve this prob. fast my mo. no [protected]

AirTel — Irresponsible

Airtel is proving worse day by day...I am unable to acess the *121# and *123# services on my mobile.Whenever i type any of those,immediately i am getting a message saying that "Not Available"...I have complained twice.When i complained for the first time,the operator promised me that the problem will be rectified with in 24hours and its been more than 72hours...Airtel failed to solve a simple problem.

I called another time to complain,then the operator told he is connecting it to some higher official.I waited for sometime and after 10min the call got cut itself.This happened to me many times and later i came to know that the reason they are doing this stuff because these days they are charging if we call customer care.They are just making me stay on hold,so that they can charge me.They dont provide me the solution,so i will call them again and again....

How shameless Airtel has become....

AirTel — Irresponsible Answer

Dear Team,
My mobile number is [protected].While the mobile number portablity was introduced i gave the request to mobile number portability.At that time a representative form airtel and requested me to cancel the mobile number portability by giving me a new offer what is that is my call rates will be airtel to airtel 10 paise and other mobiles 30 paise and per day 100 sms free but i will be charged Rs.1 per day for six months after that i can avail the sme plan with out any cost i also accepted the plan and cancelled the request of mobile portability.That scheme got activated and i was enjoying the scheme. But today i was charged .30 paise per min. So i called the customer care (198) a guy paicked the call his name is ashok. I told my problem to him but now he is telling now that i am not elegible for that scheme.He didnt answer me properly. This is not the way to handle the customer.Why they are doing like this.They need to keep their words. Kindly help me to get back my plan which will help them to keep their promise.

Thanks & regards,
suresh

Airtel — old airtel no. not given

i live in muzaffarnagar. my old airtel no [protected] not given me .when i call customer care then customer care says your number service bard some times.pls give my old airtel no.my alternative mobile no is [protected].

pls help me..............

AirTel — Connection Closure

I was using Airtel BB, IP TV and Fixed phone subscription from quite long. My account number : 1518039.
I have requested for disconnection of Airtel services on 5th Feb 2011 and ensured all my outstanding was cleared till date and confirmed there was NO outstanding on my subscription.

Called them couple times for requesting them to disconnect the connection ASAP and collect all the instruments late by 13th feb as i have to vacant my house before that date. Keep on reminding them again and again to disconnect the service and collect the instruments within 7 -8 days which ideally is Airtel's SLA, no action has been taken.
When i relocated myself to different location, i got started getting calls from Airtel customer care to check if i want to continue with the service or wants to disconnect the subscription. I always opted to discontinue with services and request them every time to cancel my subscription.
Infact i follow up couple of time to confirm if my request has been processed or not. Every time disappointed with the response from Airtel and every other executive ensured that it will be done within a week’s time. Couple of reference number of my request are 1401365,45393162,1467653 unfortunately i lost 4,5 reference numbers.


Same practice from Airtel has been continued for couple of months, but subscription was active and no one really bothered to close the connection.

Now days they started calling me and telling me if i want to close my subscription then i have to pay them some amount. When i asked for the what amount this is.. they replied it's an outstanding from march to june. I am simply fail to understand what sort of outstanding they are talking about. When i seek for justification as i am not using this subscription from last 4-5 months why do i pay the amount, Airtel customer care only keep on repeating this amount i have to pay if i want to close my account otherwise they keep on adding the charges on it.
I am seeking an explanation from Airtel, when i requested to close my subscription on 5th feb, cleared all outstanding till that time, given them 8 days to come and collect all their instruments/devices. When no action has been taken then, why the hell they are asking me for the charges for serive which i haven't used.
These guys are so much irritating they have N number of different ideas how to frustrate there customer. They also start send text message to deposited instrument and device. How comes i send them devices which i left at my previous residence.
They are simply stupid guide who nowhere understand what rubbish they are speaking to their customer. This is really ridiculous and pathetic service of Airtel. They only know how to cheat there customer and frustrate them.. so they never ever even think to use any Airtel service in future.
Kindly ask for an explanation from airtel Why do i need to pay a single penny to them when i don’t have outstanding of any amount. Also requesting you to place take strict action against Airtel to immediately close my subscription, STOP sending me those ridiculous sms and never give me any call for any sort of outstanding on my subscription.

Namaste Manoj,

This is to inform you that your concern listed on 06 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Kumar,

Further to our discussion dated 06 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Kumar,

This is to inform you that your concern listed 06 Aug. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Kumar,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com.


We assure you that we are committed to resolving the issue to your satisfaction.


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Airtel — provided metro top up buy benefits not given

one exicutive came to my place name krishan chaudhary i hav asked him that i hav so many calls to mumbai you hav any scheem so give me the connection in which i get low call rates otherwise leave it he made me aware of metro topup and comited me and give that connection to me i hav given the money and buy that connection . after some days airtel made me welcome call i hav asked them that my metro topup is activated or not they told me it will be activated in 36 hours .after 2 days again one call came to me in which they said ur topup has been activated u can make calls .after 1month my bill came they hav added rent of topup in my bill but the benifits are not given to me i hav called custumer care they told me they r not providing the topup in my plan .i asked them why they hav added rent they simply says we cant help u we can remove ur rent thats it . i hav made so many calls to mumbai because i was not aware that they r not providing the topup . then they give me refrence no and said u will receave call in 24 hours but no responce from there side from that day ie 23 aprail i m calling daily 2-3 times and today is 25 may. every time they give me refrence number and no responce .i m highly fed up from there service .third class custumer service they provided to me . now pl suggest me what to do

Airtel — Refusing to refund money taken for a service not delivered

Dear all,

I applied for a corporate postpaid connection with Airtel,
and provided all requried documents.

I paid Rs/-1200 as startup cum deposit charges.

Airtel agent gave me receipt, copy of application form with the number
provided and promised to activate the sim on the next day itself.
Three days passed, and still sim was not activated.

When I asked them, they gave conflicting and ambiguous answers of
why it is not activated. Again waited for a week.
It is still not activated.

Again I asked, again no concrete answers.
I decided to get my money back and go for another provider.
Here the customer agent said, that is not possible, we have already sent the
money to head office. If I needed to get the money back, I need to go to the office at BTM
which worked only Monday-Friday and had leaves on all general holidays.

Being a working professional this was very difficult for me. Things got delayed and later I went out of station for some time.

When I came back, I asked the customer agent to provide me a new connection based on the
money I have already paid.
This again was refused!!!.

Due to before mentioned reasons as well as the location being far away and unknown to me,
as well as having small children to care for,
I couldnt go to the said office to collect the money for a long time.

Finally when we got there and asked for the refund, all the agents there
refused (including the supervisor).

The reason : They do not have any call records for the number.
(obviously, since the number was never USED!!!)
And hence they cannot refund money.

It is basic law: when you pay for a service, it has to be delivered.
If service not delivered, they have no right to refuse me a fulll refund.

This is equivalent to cheating the customer.

Please look into this case.

Thanks and Regards,
Anju A

airtel dth services — wrong information given me about my account

Sir,
I received call on 15th of Jan.2010 By Mr. Dyal executive he given wrong information about my Airtel Digital Tv id & deduct money from my tv id for 12 month when i registered complaint against this issue without resolution given, complaint closed.Again i requested and only given complaint no 1780813 against wrong resolution .for customer id [protected].Pls do need ful help to me to get rid by this problem.
Nalin anand
[protected]

Airtel DTH — not showing free dd sports channel

i bought air tel dth but the cheater company does not telecast free dd sports which shows live telecast of cricket this is clear fraud they should telecast the same

My mobile number is [protected] i recharge with Rs.195 booster pack on last month its running succesfully at that meen time 13.03.2011 i recharge with Rs.37 for STD offer unfortately Rs.195 booster deactivate for first time.

14.03.2011
Again i recharge Rs.21 Booster on 14.03.2011 trans Id:[protected] but this booster was stutable for me so called customer call as per customer care advice from 876 Ms.Kalaiselvi at 5.26pm i type BC to 404 to cancell the Rs.21 Booster.
And i got santion as per msg from 404 at 04.48pm

After 24hrous ie on 15.03.2011
I recharge Rs.195 Booster TransID [protected] its running succesfull upto 16.03.2011
But on 17.03.2011 i got msg from 404 that your
Rs.195 booster cancelled.

I register my compliant to Airtel Customer Care with reference number CBDPA[protected]
on 20.03.11 i got a msg from Airtel that your 195 booster pack expires today.

I called Customer care but this no response to customer so please activate my Rs.195 Booster as early as possible.

Thanking you
M.Geetha
Muthoot Finance
Chennai.

Airtel DTH — Not Providing Service

Dear All,

I have purched new Airtel DTH connection & my Customer Id Is [protected] (in the name of Mr.Amol Vijay Patil) as on 30.03.2012
As per there Boucher they have to provide me Economy sports Pack but they give me Value Sports Pack and in that also there are no sports channels nothing else.in additon to this many channels are missing as per the airtel boucher & now when i am co-ordinating with there customer care there service is very very bad ie.worst calls are always on hold ......
no one is giving satisfactory answers they are saying that now they have change there offers but why this information is not given while taking new connection to the new customer

Please treat this matter very serious

Waiting for your positive response

Regards,
Amol Patil

Namaste Mr. Jain,

This is to inform you that your concern listed on 06 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Jain,

We would like to inform you that your concern listed 06 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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