[Resolved] Airtel — Excess deduction from prepaid account | |
Rom jaffer sait <jaffer.[protected]@gmail.com> To [protected]@airtelindia.com Date 1 october 2010 11:48 Subject re: acknowledgement mail. Mailed-by gmail.com Hide details 11:48 (1 minute ago) Dear sirs, This is a similar complaint because i have been having similar problems regularly and no one seems to be bothered about rectifying this problem. I now am inclined to believe that this scam is being deliberately perpetrated on unsuspecting customers and is tantamount to cheating and daylight robbery. This is an entirely new complaint and is in addition to one i had sent early this morning to yesterday's robbery!! It is such a shame that a company of such repute has to indulge in such lowly acts as to cheat the customers and claim to be the best in the business!!! Shame on you all and shame on the company for betraying the trust of the long standing customers. Disgusting and deplorable are not sufficient words to describe this uncouth and lowly behaviour indulged by your organization. Shame on you all and now am taking this matter seriously to the consumer court for action. Worst untrustworthy company. Jaffer mohamed sait Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
Airtel has deducted extremely excess amount from my prepaid account. On 02.02.2010 i have charged for rs.333/- (Transaction id :[protected], at 6:33pm) and rs.98/- (Transaction id:[protected] at 6:31pm). I have activated my gprs98/- as guided by airtel support services by dialing *567*.... On 03/02/2010. On 04.02.2010 after activating the gprs my 98/- (2gb free in a month) plan was not activated. I again call to your customer support on 5:00pm (04.02.2010) to ask why my gprs 98 plan has been not activated. They told me again the process of activation by dialing *567*2#. Now my account balance is only rs.96/. I have made hardly call of rs. 25-30/- when i contacted to customer support regarding this they told that 2 times 98 has been deducted and for correction they forwarded call to there senior and cut the call. Now i want my call detail with correction of account, as i have done only that, which was guided by airtel staff. I am very much frustated due this type of problems. I have sent a lot of mails but no response recieved from airtel till date. All correspondences are as following :
It is very frustrating that airtel has done nothing till date. Please see old mails regarding this complain which is shown below and credit my excess amount cut by airtel.
Manoj kumar
[protected]
From: manoj kumar(Cont)
Sent: 10 फरवरी 2010 10:30
To: '[protected]@airtel.In'
Subject: fw: complain against deducting amount from prepaid account.
From: manoj kumar(Cont)
Sent: 09 फरवरी 2010 14:43
To: '[protected]@airtel.In'
Cc: '[protected]@bharti.In'
Subject: fw: complain against deducting amount from prepaid account.
Nothing has done till date.
Manoj kumar.
[protected]
From: manoj kumar(Cont)
Sent: 08 फरवरी 2010 13:37
To: '[protected]@airtel.In'
Cc: '[protected]@ibibo.com'
Subject: fw: complain against deducting amount from prepaid account.
Kindly see complains given below and credit my extra deducted amount in my prepaid account and activate my plan of rs.98/-(2gb free/month).
Manoj kumar
[protected]
From: manoj kumar(Cont)
Sent: 05 फरवरी 2010 09:40
To: [protected]@bharti.In
Subject: fw: complain against deducting amount from prepaid account.
Till today it is still deducting amount from my prepaid account for gprs browsing.
I want call details/ deduction details and all false deducted amount to credit in my account.
Manoj kumar
[protected]
From: manoj kumar(Cont)
Sent: 04 फरवरी 2010 19:32
To: [protected]@bharti.In
Subject: fw: complain against deducting amount from prepaid account.
First of all i like to thank airtel for providing manual handset settings. But now airtel has deducted extremely excess amount from my prepaid account. On 02.02.2010 i have charged for rs.333/- (Transaction id :[protected], at 6:33pm) and rs.98/- (Transaction id:[protected] at 6:31pm). I have activated my gprs98/- as guided by airtel support services by dialing *567*.... On 03/02/2010. Today (04.02.2010) after activating the gprs my 98/- (2gb free in a month) plan was not activated. This can be verified by my account detail. I again call to your customer support on 5:00pm (04.02.2010) to ask why my gprs 98 plan has been not activated. The told me again the process of activation by dialing *567*2#. Now my account balance is only rs.96/. I have made hardly call of rs. 25-30/- when i contacted to customer support regarding this they told that 2 times 98 has been deducted and for correction they forwarded call to there senior and cut the call. Now i want my call detail with correction of account, as i have done only that, which was guided by airtel staff. I am very much frustated due this type of problems. Hoping a proper response from you.
Manoj kumar, mo-[protected]
________________________________________
From: manoj kumar(Cont)
Sent: thu 2/4/2010 9:48 am
To: [protected]@bharti.In
Subject: fw: complain against airtel customer services
Below mentioned mail was sent on 03/02/2010, no action has been taken by airtel till date except a call to tell that they will contact again.
Manoj kumar [protected]
From: manoj kumar(Cont)
Sent: 03 फरवरी 2010 14:43
To: [protected]@bharti.In
Cc: manoj kumar(Cont)
Subject: complain against airtel customer services
I am a customer of airtel postpaid mobile (Corporate plan). I changed from post paid to prepaid on 01/02/2010. My plan activated on 02/02/2010. I have charged for rs.98/ for one month gprs unlimited (2gb free) on 02.02.2010. After then 02.02.2010 (6pm) i am requesting so many time through sms at 567, 52567, etc as told by customer care for gprs (Mobile office) activation and for handset setting. I am using micromax q3 model.
But neither i received setting (Auto or manual) nor activated gprs. Customer care told every time that gprs is activated. But they are not able to give me manual setting. They always told that call from any other airtel mobile which has gprs activated. How can i find another mobile. I have wasted two days for this. Customer care is very bad. Kindly credit my account with rs 98/- which i have used for gprs, as airtel is not capable to give settings of handset.
Manoj kumar
Am(E)
[protected]
It is very frustrating that airtel has done nothing till date. Please see old mails regarding this complain which is shown below and credit my excess amount cut by airtel.
Manoj kumar
[protected]
From: manoj kumar(Cont)
Sent: 10 फरवरी 2010 10:30
To: '[protected]@airtel.In'
Subject: fw: complain against deducting amount from prepaid account.
From: manoj kumar(Cont)
Sent: 09 फरवरी 2010 14:43
To: '[protected]@airtel.In'
Cc: '[protected]@bharti.In'
Subject: fw: complain against deducting amount from prepaid account.
Nothing has done till date.
Manoj kumar.
[protected]
From: manoj kumar(Cont)
Sent: 08 फरवरी 2010 13:37
To: '[protected]@airtel.In'
Cc: '[protected]@ibibo.com'
Subject: fw: complain against deducting amount from prepaid account.
Kindly see complains given below and credit my extra deducted amount in my prepaid account and activate my plan of rs.98/-(2gb free/month).
Manoj kumar
[protected]
From: manoj kumar(Cont)
Sent: 05 फरवरी 2010 09:40
To: [protected]@bharti.In
Subject: fw: complain against deducting amount from prepaid account.
Till today it is still deducting amount from my prepaid account for gprs browsing.
I want call details/ deduction details and all false deducted amount to credit in my account.
Manoj kumar
[protected]
From: manoj kumar(Cont)
Sent: 04 फरवरी 2010 19:32
To: [protected]@bharti.In
Subject: fw: complain against deducting amount from prepaid account.
First of all i like to thank airtel for providing manual handset settings. But now airtel has deducted extremely excess amount from my prepaid account. On 02.02.2010 i have charged for rs.333/- (Transaction id :[protected], at 6:33pm) and rs.98/- (Transaction id:[protected] at 6:31pm). I have activated my gprs98/- as guided by airtel support services by dialing *567*.... On 03/02/2010. Today (04.02.2010) after activating the gprs my 98/- (2gb free in a month) plan was not activated. This can be verified by my account detail. I again call to your customer support on 5:00pm (04.02.2010) to ask why my gprs 98 plan has been not activated. The told me again the process of activation by dialing *567*2#. Now my account balance is only rs.96/. I have made hardly call of rs. 25-30/- when i contacted to customer support regarding this they told that 2 times 98 has been deducted and for correction they forwarded call to there senior and cut the call. Now i want my call detail with correction of account, as i have done only that, which was guided by airtel staff. I am very much frustated due this type of problems. Hoping a proper response from you.
Manoj kumar, mo-[protected]
________________________________________
From: manoj kumar(Cont)
Sent: thu 2/4/2010 9:48 am
To: [protected]@bharti.In
Subject: fw: complain against airtel customer services
Below mentioned mail was sent on 03/02/2010, no action has been taken by airtel till date except a call to tell that they will contact again.
Manoj kumar [protected]
From: manoj kumar(Cont)
Sent: 03 फरवरी 2010 14:43
To: [protected]@bharti.In
Cc: manoj kumar(Cont)
Subject: complain against airtel customer services
I am a customer of airtel postpaid mobile (Corporate plan). I changed from post paid to prepaid on 01/02/2010. My plan activated on 02/02/2010. I have charged for rs.98/ for one month gprs unlimited (2gb free) on 02.02.2010. After then 02.02.2010 (6pm) i am requesting so many time through sms at 567, 52567, etc as told by customer care for gprs (Mobile office) activation and for handset setting. I am using micromax q3 model.
But neither i received setting (Auto or manual) nor activated gprs. Customer care told every time that gprs is activated. But they are not able to give me manual setting. They always told that call from any other airtel mobile which has gprs activated. How can i find another mobile. I have wasted two days for this. Customer care is very bad. Kindly credit my account with rs 98/- which i have used for gprs, as airtel is not capable to give settings of handset.
Manoj kumar
Am(E)
[protected]
Airtel Mobile Prepaid — Excess deduction of money
My Airtel no. is [protected]. I am using Govt. scheme. I rarely use outgoing calls that too most probably on airtel only. Whenever I use outgoing, the consume time and consume value shows correctly but the balance is reducing so fastly that which is not earlier brought forward balance but it is something new. I can't understand without making any calls, how the balance is reducing. I observed that at every new calls made, earlier balance will not reflect brought forward balance but it shows something different which is unnecessarily and unjustified deductions. Please rectify at the earliest possible.Airtel Prepaid — Deliberate fraud on customers
when the company is unable to compete with well organised other mobile companies, who do indulge in cheating customers like instantly sending a msg. stating your mobile activated for missed call details and u will be charged for the same.Is it not worst than begging. Secondly so many posing to be collection agents with the connivance of the airtel executives knock your door and trouble your household laldies for payment of amount and finally runaway with the booty. This is fully pampered by airtel management my prepaid no. is [protected] to all january 2010 to till date totel colles and massege (contect-no.) ditels provide mi plese give mi my request send my email id?
[protected]
My complain no. Is[protected] . Uyer company activated mcpack on my cell without any permission i dint send any message .I called custemer care, they deactivated that service & told me that i will be refunded within .4hrs... I received msg. Of deactivation. But i dint get my refund .U are custemer care exe. Are talking very very roadly with me. I call several times and they are disconnecting my phone.M not getting proper response.This is 2nd time.
U can cheak u r recoard .U r exe. Is telling me about rules, then tell me which rule give u right to activate any pack with out custemer permission. Plz help me .
I[censored] want me to continue using u r cell .Plz do not activate any any any service to my cell, and refundme as early as possible...
My complain no. Is[protected] . Uyer company activated mcpack on my cell without any permission i dint send any message .I called custemer care, they deactivated that service & told me that i will be refunded within .4hrs... I received msg. Of deactivation. But i dint get my refund .U are custemer care exe. Are talking very very roadly with me. I call several times and they are disconnecting my phone.M not getting proper response.This is 2nd time.
U can cheak u r recoard .U r exe. Is telling me about rules, then tell me which rule give u right to activate any pack with out custemer permission. Plz help me .
I[censored] want me to continue using u r cell .Plz do not activate any any any service to my cell, and refundme as early as possible...
All users of airtel beware of the scam that airtel is indulging in the prepaid segment. They are deducting more money per call than the scheme that you are in and if you don't check you are the loser. I am herewith attaching a copy of an email which i sent to them and the response which i received which is self explanatory.
I was stunned to see them charge me re. 1.00 (Rupee one) for a 16 seconds call, by chance, and then i realized this is how airtel would be making their profits by cheating their customers. It is not the cost at re. 1.00 but the principle involved in this dubious scam
Beware all customers of airtel!! Scam to rip off customers!! Check all charges made on airtel prepaid!!
Quote
[protected]@airtelindia.com
To jaffer.[protected]@gmail.com
Date 15 september 2010 15:03
Subject re: [protected] = prepaid [|bal|[protected]|[protected]|]
Hide details 15:03 (56 minutes ago)
Dear nithin premkumar,
Thank you for writing to airtel.
With reference to your e-mail dated 15/9/10, you have expressed concern regarding the the balance deducted wrongly for your airtel mobile number [protected].
We understand your concern and will work towards resolving the same.
We would like to inform you that, as per your plan the call charges are 0.50 paise for airtel to airtel.
Further, an amount of re.1.00 has been deducted wrongly on 15/9/10 at 11:27am.
Hence am amount of re.1.00 will be credited to your account within 4 hours as a one time benefit.
Call details:
We would like to infrom you that, you may get the call details by the below mentioned procedure:
We request you to send a sms to 121 (Toll free) in the below mentioned format to receive the itemized bill with outgoing calls and messages details:
By email: eprebill month email id
By paper: pprebill month billing address
Further, we regret to inform you that, we are unable to provide the incoming call details.
There will be a charge of rs. 50/- for the bill (E-bill or paper bill) and the same would be delivered within 09 working days in case of e-bill and within 07 working days in case of paper bill and the amount will be deducted from prepaid account after 1 day of giving request.
The itemized bill can be processed with the details of the last six months bill and will get generated for the entire calendar month only. Please ensure that you maintain a minimum balance of rs. 50/- to receive the bill.
For further assistance, mail us at [protected]@airtelindia.com.
Your response will help us to enhance your experience with airtel. Please click on the link below and provide us your valuable feedback on this interaction.
We thank you and value your association with airtel.
Yours sincerely,
Sudha n
Customer care
Bharti airtel limited
To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide feedback.
Or, if you cannot click on the above link, please copy the full url from below and paste the url in your web browser.
Https://ispeed.Airtel.In/ivoicefeedback/search/efviewerde.Aspx?Info=4e4e48b1cacbcccd3251bbdc296895f7 b e f7b9afd167f[protected]ff1167999&refno=[protected]
Simplify life with airtel selfcare. Just dial *121# and get instant information related to your account on your mobile screen.
[protected]original message[protected]
From: jaffer.[protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 15/09/2010 11:49:08
Subject: [protected] = prepaid
Dear sirs,
With reference to my mobile number [protected] i would like to bring to your
Kind attention that i had made a call to mobile number [protected] at 11.27
Today (On 15th september 2010) for a duration of only 00.16 minutes (I.E. 16
Seconds) and have been charged re. 1.00 (Rupee one only) as charges when i am
On the 50p (A to a) and 60p (Airtel to others) scheme. How is this possible???
I have not been checking my earlier calls and how much deductions have been
Made. Please check your records and let me know the correct charges which you
Should have deducted for the recent period starting 06th september 2010 when i
Had recharged under your transaction id nos:[protected],[protected] and
[protected]. I need a detailed list of all charges made during this period to
Convince myself that similar "overcharges" have not been made.
Thank you for your positive and urgent action in this regard as soon as
Possible.
With best wishes,
I. Jaffer mohamed sait
Mobile no: [protected]
Unquote
I was stunned to see them charge me re. 1.00 (Rupee one) for a 16 seconds call, by chance, and then i realized this is how airtel would be making their profits by cheating their customers. It is not the cost at re. 1.00 but the principle involved in this dubious scam
Beware all customers of airtel!! Scam to rip off customers!! Check all charges made on airtel prepaid!!
Quote
[protected]@airtelindia.com
To jaffer.[protected]@gmail.com
Date 15 september 2010 15:03
Subject re: [protected] = prepaid [|bal|[protected]|[protected]|]
Hide details 15:03 (56 minutes ago)
Dear nithin premkumar,
Thank you for writing to airtel.
With reference to your e-mail dated 15/9/10, you have expressed concern regarding the the balance deducted wrongly for your airtel mobile number [protected].
We understand your concern and will work towards resolving the same.
We would like to inform you that, as per your plan the call charges are 0.50 paise for airtel to airtel.
Further, an amount of re.1.00 has been deducted wrongly on 15/9/10 at 11:27am.
Hence am amount of re.1.00 will be credited to your account within 4 hours as a one time benefit.
Call details:
We would like to infrom you that, you may get the call details by the below mentioned procedure:
We request you to send a sms to 121 (Toll free) in the below mentioned format to receive the itemized bill with outgoing calls and messages details:
By email: eprebill month email id
By paper: pprebill month billing address
Further, we regret to inform you that, we are unable to provide the incoming call details.
There will be a charge of rs. 50/- for the bill (E-bill or paper bill) and the same would be delivered within 09 working days in case of e-bill and within 07 working days in case of paper bill and the amount will be deducted from prepaid account after 1 day of giving request.
The itemized bill can be processed with the details of the last six months bill and will get generated for the entire calendar month only. Please ensure that you maintain a minimum balance of rs. 50/- to receive the bill.
For further assistance, mail us at [protected]@airtelindia.com.
Your response will help us to enhance your experience with airtel. Please click on the link below and provide us your valuable feedback on this interaction.
We thank you and value your association with airtel.
Yours sincerely,
Sudha n
Customer care
Bharti airtel limited
To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide feedback.
Or, if you cannot click on the above link, please copy the full url from below and paste the url in your web browser.
Https://ispeed.Airtel.In/ivoicefeedback/search/efviewerde.Aspx?Info=4e4e48b1cacbcccd3251bbdc296895f7 b e f7b9afd167f[protected]ff1167999&refno=[protected]
Simplify life with airtel selfcare. Just dial *121# and get instant information related to your account on your mobile screen.
[protected]original message[protected]
From: jaffer.[protected]@gmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 15/09/2010 11:49:08
Subject: [protected] = prepaid
Dear sirs,
With reference to my mobile number [protected] i would like to bring to your
Kind attention that i had made a call to mobile number [protected] at 11.27
Today (On 15th september 2010) for a duration of only 00.16 minutes (I.E. 16
Seconds) and have been charged re. 1.00 (Rupee one only) as charges when i am
On the 50p (A to a) and 60p (Airtel to others) scheme. How is this possible???
I have not been checking my earlier calls and how much deductions have been
Made. Please check your records and let me know the correct charges which you
Should have deducted for the recent period starting 06th september 2010 when i
Had recharged under your transaction id nos:[protected],[protected] and
[protected]. I need a detailed list of all charges made during this period to
Convince myself that similar "overcharges" have not been made.
Thank you for your positive and urgent action in this regard as soon as
Possible.
With best wishes,
I. Jaffer mohamed sait
Mobile no: [protected]
Unquote
Customers beware of airtel prepaid scam of excess deductions and a copy of the email attached for your information. Take care and check your balances immediately. Big scam perpetrated on unsuspecting customers!!!!!!!!!!!!!!!!!!111111
Subject: re: acknowledgement mail.
Date: 28/09/2010 11:42:14 am
From: jaffer.[protected]@gmail.com
To: [protected]@airtelindia.com
Message body:
Dear customer service,
This is new complaint and you are receiving similar complaints because i have
Been having similar problems everyday. This excess deduction by you is
Daylight robbery and theft and a scam that is being perpetrated on unsuspecting
Customers. This has been happening regularly over the past two weeks -ever
Since i came across this robbery - and i intend to take this matter to trai in
The near future if you do not stop this nonsense immediately.
This is an entirely new complaint for an excess deduction which happened this
Morning (28th september 2010) and therefore i demand an explanation for this
Excess deduction
Jaffer
On 28 september 2010 11:32, <[protected]@airtelindia.com>wrote:
Dear airtel customer,
Thank you for writing to us. We have already received a similar email from you
Earlier and the reference number of your previous mail is[protected].
We are currently resolving your query and would revert to you within in 24
Hours.
Warm regards
Airtel customer service
This is an auto-generated response. Kindly do not reply on this mail.
[protected]-original message[protected]------
Subject: [protected] = prepaid
Date: 28/09/2010 11:24:45 am
From: jaffer.[protected]@gmail.com
To: [protected]@airtelindia.com
Message body:
Dear sirs,
This is to bring to your attention that i had made a call this morning to
Number: [protected]at 11.09am for 0.18 seconds and re. 1.00 has been deducted as
Call charges. Please check your records and confirm whether this is correct or
Excess has been deducted.
With best wishes,
Jaffer mohammed sait
Subject: re: acknowledgement mail.
Date: 28/09/2010 11:42:14 am
From: jaffer.[protected]@gmail.com
To: [protected]@airtelindia.com
Message body:
Dear customer service,
This is new complaint and you are receiving similar complaints because i have
Been having similar problems everyday. This excess deduction by you is
Daylight robbery and theft and a scam that is being perpetrated on unsuspecting
Customers. This has been happening regularly over the past two weeks -ever
Since i came across this robbery - and i intend to take this matter to trai in
The near future if you do not stop this nonsense immediately.
This is an entirely new complaint for an excess deduction which happened this
Morning (28th september 2010) and therefore i demand an explanation for this
Excess deduction
Jaffer
On 28 september 2010 11:32, <[protected]@airtelindia.com>wrote:
Dear airtel customer,
Thank you for writing to us. We have already received a similar email from you
Earlier and the reference number of your previous mail is[protected].
We are currently resolving your query and would revert to you within in 24
Hours.
Warm regards
Airtel customer service
This is an auto-generated response. Kindly do not reply on this mail.
[protected]-original message[protected]------
Subject: [protected] = prepaid
Date: 28/09/2010 11:24:45 am
From: jaffer.[protected]@gmail.com
To: [protected]@airtelindia.com
Message body:
Dear sirs,
This is to bring to your attention that i had made a call this morning to
Number: [protected]at 11.09am for 0.18 seconds and re. 1.00 has been deducted as
Call charges. Please check your records and confirm whether this is correct or
Excess has been deducted.
With best wishes,
Jaffer mohammed sait
i too agree with this
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Airtel postpaid with GPRS connection — GPRS settings are not being forwarded
I got a postpaid connection no. [protected] alongwith GPRS connection on 04.09-09, Since than I am struglling for GPRS activation and necessary settings for my handset and laptop.I have called cutomercare atleast 20 times .Every time I got some reply but all in vain.