[Resolved] Airtel — no proper response | |||
i m ponraj i m using airtel network for past 5years the customer service are not satisfied and waste of time they are just forwarding and ended the call after few mins,,,, if i tired to change the network by giving port but they r giving temporary offers...... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 13 Comments | |||
Comments
Hi all
My friend purchased an airtel prepaid card on 25th of April he submitted all my documents in Airtel office which is opposite to Abirami mega mall purasiwalkam chennai.
After there days his outgoing was disconnected, We called Airtel customer care and they said that my card is been deactivated since they didn't received my address proof which we submitted in the Airtel office. So he asked the agent whether he should submit his address proof again she asked him to wait for 72 hours so that the issue will be fixed.
Then on Friday the 8th of may we called back the customer care to check the status and they said that they didn't received the address proof yet. So we went to the Airtel office where we submitted the address proof and they said that they have processed it and they even provided the LC number which is 99. So we called Airtel back and gave them the LC number but the only answer we received from the customer care is it will take 72 hours.
Then he received a mess form the Airtel stating the number is been activated but still he was not able to do outgoing since the number was not activated. So once again we called customer care and this time we didn't received a proper response form them they where keen in disconnecting the call.
So we asked them to connect the call to supervisor and they connected to Frankylen and he promised that he will call us back with he solution by 12 pm on 12/5/2009 but we didn't received any call. We called back and they provided Nodal office number to give a complaint but that number is always busy.
We called back the customer care and now they are not responding properly and we have wasted more then 15 days to fix the issue but still the issue is not fixed.
Let us wait and see who in Airtel is going to take responsibility to fix the issue.
My friend purchased an airtel prepaid card on 25th of April he submitted all my documents in Airtel office which is opposite to Abirami mega mall purasiwalkam chennai.
After there days his outgoing was disconnected, We called Airtel customer care and they said that my card is been deactivated since they didn't received my address proof which we submitted in the Airtel office. So he asked the agent whether he should submit his address proof again she asked him to wait for 72 hours so that the issue will be fixed.
Then on Friday the 8th of may we called back the customer care to check the status and they said that they didn't received the address proof yet. So we went to the Airtel office where we submitted the address proof and they said that they have processed it and they even provided the LC number which is 99. So we called Airtel back and gave them the LC number but the only answer we received from the customer care is it will take 72 hours.
Then he received a mess form the Airtel stating the number is been activated but still he was not able to do outgoing since the number was not activated. So once again we called customer care and this time we didn't received a proper response form them they where keen in disconnecting the call.
So we asked them to connect the call to supervisor and they connected to Frankylen and he promised that he will call us back with he solution by 12 pm on 12/5/2009 but we didn't received any call. We called back and they provided Nodal office number to give a complaint but that number is always busy.
We called back the customer care and now they are not responding properly and we have wasted more then 15 days to fix the issue but still the issue is not fixed.
Let us wait and see who in Airtel is going to take responsibility to fix the issue.
Bharti Airtel — Unresolved Network Issue & pathetic Customer Care service
Dear Sir/Madam,I Mr. Lalit Hingorani have been customer of Bharti Airtel Cellular service for around 5 yrs now & all my family members have been users of your cellular service. But the treatment that I am getting these days from your customer care executive & the time they are taking to resolve complaints are pathetic. I have been facing netwrok issues at my residence and my office. despite regular complaints I havent seen any action taken for my complaints. I have informed the executive who calls for airtel servoce feedback about the same issue yet I havent seen any response. My work place is at Powai Hiranandani & even though my phone show full network when people try to call me they get the message that my number is out of n/w area. I stay put at mulund(W), near Nirmal lifestyle and I have n/w issues even here.If i move from 1 room to another while on call my calls drop. Despite giving the complaints n mumber of times no one has bothered to look into it. On top of that when I called up your customer care, the executive said he cant take my complaint as the systems are down. The executive and the shift officer ill treated me. When I raised my voice for not having the issue resolved, the shift officer says that he will put a note of bad conduct against my account. 1st of all when I asked for him the shiftofficer was not on his flor during his shift hours and on top of that he tried to put a blame on me. Also he said that if you raise your voice your complaints will never get resolved. Is this the kind of service you provide to your cutomers. Your customer care executives are not even bothered of loosing a customer. They are ok if you tell them that you would disconnect the service.I have been trying to contact the nodal office n number of times but either she is busy on another call or her number is busy. The nodal officer doesnt even have the courtsey to give a call after seeing n mo. of miss calls from the same number. It would be great if some actions will be taken against n/w improvement immediately and also provide lessons to ur
customer care executive's and shift managers on how to treat customer.
Regards,
Lalit Hingorani
I want the 5 connection o[censored] r Rs. 199 Plan & u r office take my Doc. on Dt. 8/7/2009.
but no response to u r branch.
so what i can do?
but no response to u r branch.
so what i can do?
THIS IS ANAND FROM TANJORE WORKING IN PVT COMPANY, I AM AIRTEL CUSTOMER FOR LAST 5 YEARS, LAST WEEK I GOT PROBLEM IN MY CONINECTIVITY, , THE PROBLEM WAS IF I MADE A CALL TO ANY MOBILE THEY CAN`T ABLE TO HEAR MY VOIVE ( EXCEPY CUSTOMER SERVICE ) BUT IF I GOT A CALL FROM SOME ONE THE BOTH WAY CONVERSATION ARE OK ! THEN I CONTACT CUSTOMER SRVIVE FOR COMPLAINT I WAS SHOCKED THEY SAID FIRST CHECK YOUR HANDSET, I SAID EVERYTHING OK ! AT FINAL THEY SAID ME THE PROBLEM WILL BE CLEAR IN COMING 10 DAYS !I DON`T EXCEPT THIS TYPE OF RESPONCE FROM AIRTEL ...
MY COMPLAINT NUMBER IS[protected].08.2009 ) ... my num [protected]
MY COMPLAINT NUMBER IS[protected].08.2009 ) ... my num [protected]
Airtel — Unresolved complaints
I have a landline[protected] for over 4 years. This phone had the IDD and STD facility.I have been away for 8 months and on my return I find that I am unable to make any IDD or STD calls.
I lodged a complaint with Airtel and am told that I do not have the said facilitites in my phone and that the same would be activated in 4 hours.
Even after 7 days, the problem persists and each call to Airtel I am given a new complaint number. On follow up with Airtel yesterday,I was told that though I had made a request the same has not been activated. This would take 4 hours. This morning, I am still unable to make calls and I am told that the STD facility has been activated on the 9th of Dec and there is no IDD facility on the phone.
Inspite of Airtel's confirmation that the STD facility has been activated I am unable to make STD calls as I am unable to dial beyond 124 to activate my STD lock.
Apparently, Airtel does not maintain a history of the details available for a given number and the log of complaints. Each time I am given a new complaint number.
Airtel — Reimbursement of Subscriber Enrollment charges
I applied for the Broad band airtel connection in the december 25 2009 and paid Rs.500/- to the sales executive who collected the money and requirement document for new connection. after 5 days the technical team revert back to me that it is not feasible to provide a connection at home. then i asked how should i get the refund of the amount paid. Airtel customer care replied that the amount will be refunded back to me with in 15 days from the date of cancellation. Until now i did not receive any amount by way of cheque and i am continuous calling the airtel people from past one week and response is poor.It was escalated to the escalating team of Airtel and still there is no solution. I am totally vexed with the response of airtel.
Hi sir,I have been using Airtel for the past 11 months. I am very unsatisfied with the customer service.I am facing a problem and when i contact the customer support regarding that problem they says me that will be resolved in 4 days and even after 4 days the problem continues and when i try to call them i couldn't evn make a call to the customer service. They have disabled that service on my phone.If i wanna talk to them regarding my problem i have to call them from my cousins or my colleague's phone.Will you please look in to this issue. I was being harassed by their service and by their behavior on phone,they abruptly disconnects my cal when i ask about my problem .My number is [protected].Hope some one will help me through this issue
I am trying to get my Airtel 3G services re-activated after paying my Bill amount of Rs 4494 for the month of May - June 2012, but the services are not activated still. When called [protected] the following happened:
1. First Customer care officer said you have paid in credit card so the status is in Pending and will be active within 4 hrs. - I said ok and cut the call.
2. Second officer said me to call 12134 - he said i can call this number from any mobile or Land line. - I tried and nothing happened.
3. Third officer said remove the sim and reinsert - I tried Nothing happened
4. Fourth officer said call [protected] or [protected] - I called [protected] and i was redirected to [protected].
5. I called [protected] and here they redirected me to the first number [protected].
Airtel 3G is pathetic pathetic pathetic pathetic pathetic. Frustrated to the core....
1. First Customer care officer said you have paid in credit card so the status is in Pending and will be active within 4 hrs. - I said ok and cut the call.
2. Second officer said me to call 12134 - he said i can call this number from any mobile or Land line. - I tried and nothing happened.
3. Third officer said remove the sim and reinsert - I tried Nothing happened
4. Fourth officer said call [protected] or [protected] - I called [protected] and i was redirected to [protected].
5. I called [protected] and here they redirected me to the first number [protected].
Airtel 3G is pathetic pathetic pathetic pathetic pathetic. Frustrated to the core....
I am working for MNC, submitted all relevant documents to have my airtel prepaid sim connection get converted to airtel postpaid CUG connection. It's been a month but still the request is not processed properly. When I contacted them, they told me that they are having some issues while processing. Also they updated me that they never took this kind of request because of this system issue. Rather than fixing this system issue, they are updating that Number portability or new connections works properly. It has been escalated to their manager still no luck. Now they are not even responding to my calls or messages. Can this issue be addressed please ?
I repeatedly have issues with Airtel Broadband and a while back in getting a new sim card.
DSL ID : [protected]_tn
About Broadband - I was given an assurance that the issue with my broadband will be fixed over and over but until yesterday there has been continuous disconnection happening (Intermittent connection) right from the day 1 and for a few days there was no internet at all. Finally, it all seems to be working for a day but I can't give a confirmation on the fix however I asked them not to charge me for the days when no internet connection was available.
First 5 days after getting the internet connection there was an outage and they are ready to revert back only those charges but not ready to revert back the charges for days I haven't been able to use the service.
Existing SIM card # since 2008 - [protected]
About New SIM Connection - About 6 months back, I had applied for a new SIM connection and the number was [protected]. I work in DLF. I provided all the proofs that were required. Onsite tech visited my house address twice and completed the house verification however he could not complete the verification of my office address.
I made several phone calls to Airtel and specifically told them that without an original Govt. ID proof nobody will be allowed inside of DLF.
The tech from Airtel visited DLF and returned without even calling me as he was not allowed inside without Govt. ID proof.
I called Airtel again and spoke to a few supervisors and requested them to have the Onsite tech to call me when he his at the DLF gate so I can take him inside as a visitor to complete my verification. Which again Airtel failed to do.
I was pretty frustrated by them and complained to the same supervisor about it but all he had to tell me was "AIRTEL ONSITE TECH WILL COME ONLY WITH HIS AIRTEL ID CARD AND IF HE IS NOT ALLOWED INSIDE, THEY CAN'T DO ANYTHING". I then had nothing to say and I asked him how does the process go for those who work in DLF in getting a new sim connection. He replies, "The guy from Airtel for that area takes care of it and he does not have that person's phone number".
I sent several emails to Airtel regarding this but never got proper response.
Below is the email conversation that I had with Airtel.
Sat, 22 Dec 2012 at 14:0622 Dec 2012
Message starred
Re: PATHETIC SERVICE [|BAL|Qrc117121207123712697855|]
from Nandha kumar K to 1 recipient
Show Details
See I dont have a problem with the number now.
I need to know the process of your verification because to get inside DLF you need get a govt id proof and submit it at the security desk otherwise you cant get in.
It does not matter how many ever sim cards i take from you it will go as rejection because of your pathetic way of verification that none of your reps are ready to provide a govt id proof at the security desk of DLF.
From: "appellate.[protected]@in.airtel.com" <appellate.[protected]@in.airtel.com>
To: [protected]@yahoo.in
Sent: Wednesday, 19 December 2012 3:23 PM
Subject: Re: PATHETIC SERVICE [|BAL|Qrc117121207123712697855|]
Namaste Mr. Kumar,
You wrote in on 17/12/2012, concern regarding address verification not done and requesting to reactivate your airtel postpaid mobile number [protected]
We regret the inconvenience caused to you in this regard.
We wish to inform you that the above mentioned airtel mobile number has been permanently disconnected with effect from 13/12/2012 due to address verification rejection.
Hence, we regret to inform you that we are unable to reactivate the same number from our end.
However, we request you to check the availability of the same number in the nearest airtel Relationship Centre. In case the number is available, the same number will be considered as a new connection.
We request you to walk-in to any of the nearest airtel relationship center, submit the following documents along with Subscriber Enrollment Form and purchase a new postpaid SIM card.
1. One passport size photograph
2. Address Proof
3. Photo ID proof
For a new postpaid mobile connection you would also need to pay a refundable security deposit and an onetime activation fee.
Once all the required documents along with security deposit and activation fee have been received, your new Airtel SIM will be activated.
We would like to thank you for taking out the time to voice your concern. At airtel, we believe that our customer's feedback is a valuable input which helps us to improve our services and ensure that we strive towards achieving customer satisfaction.
Your suggestions/feedback are always welcome.
Please feel free to speak to our call center executive on 121 regarding any query/request and on 198(toll free) for any complaint. You can also email at [protected]@in.airtel.com.
If it is still unresolved, do get in touch with our Nodal Team with your earlier request or complaint number. You may send an email at nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM; Monday to Friday.
If you do not receive a satisfactory response from the Nodal Team, you may send an email to the Appellate Authority at appellate.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your concern within 30 working days.
Assuring you the best of our services.
Yours Sincerely,
MAHESHA T
Appellate office
bharti airtel limited
Click here to provide feedback
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=9BFC 2 F68A9ED147E818088F2127B9FE2266793D277E22464AAED127B9DFC 5 0 0 B7292F51A61A0E82F55&refno=Qrc117121207123712697855
[protected]Original Message[protected]
From: [protected]@yahoo.in
To: appellate.[protected]@in.airtel.com
Cc:
Sent: 17/12/2012 07:12:43 AM
Subject: Fw: PATHETIC SERVICE [|BAL|Qrc110121213121612536173|]
I don't think these Nodal officers seem to understand what i am trying to say.
Hope you do.
I work at DLF. If your representative has to verify my office address he has to
provide a government photo identity proof at the security desk otherwise nobody
can get in.
Despite informing your Team Leads that your rep has to submit his/her govt ID
proof, here I get a reply from Reddy (TL) saying that the rep will carry only
the Airtel ID card and not any other govt ID proof which is mandate to get
inside of DLF.
I need the number [protected] what so ever be it and you send your rep for
re-verification.
Thanks,
Nandha Kumar
----- Forwarded Message -----
From: "nodalofficer.[protected]@in.airtel.com"
To: [protected]@yahoo.in
Sent: Saturday, 15 December 2012 10:23 AM
Subject: Re: PATHETIC SERVICE [|BAL|Qrc110121213121612536173|]
Namaste Nandhakumar,
You wrote in on 10/12/2012, concern regarding deactivation of duplicate SIM
card for airtel mobile number [protected].
Thank you for mail to airtel and welcome the opportunity to assist you.
We regret to inform you that the Outgoing call service has been deactivated, as
the address verification was not successful.
At airtel, we enforce the most stringent security measures and it is our
constant endeavor to provide you with the better service. In the interest of
security, connections failing to meet the verification details are restricted
from making Outgoing calls.
Hence, we request you to visit any of the nearest airtel relationship centres
and submit the current address and ID proof.
Post submission of the documents for your connection, there is an address
verification process that has to be fulfilled. Therefore, we request you or any
of your relatives to be available at the premises (Current address) and furnish
the original documents in order to retain the number in active status.
We hope that we have been able to address your concern suitably.
Please do write in for any further assistance.
Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198(toll free) for any
complaint. You can also email at [protected]@in.airtel.com.
If it is still unresolved, do get in touch with our Nodal Team with your
earlier request or complaint number. You may send
an email at nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM
to 6:30 PM; Monday to Friday.
If you do not receive a satisfactory response from the Nodal Team, you may send
an email to the Appellate Authority at
appellate.[protected]@ in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM
Monday to Friday. The Appellate would resolve
your concern within 30 working days.
Assuring you the best of our services.
Yours Sincerely,
Karthik K V
Nodal office
bharti airtel limited
Click here to provide feedback
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=40434CB5CE30
55BFC0C4CF315DBCC1C1C4C7C633B21742434544434740424244434740464649484947484EB0&...⇄
no=Qrc110121213121612536173
[protected]Original Message[protected]
From: [protected]@yahoo.in
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 10/12/2012 01:05:18 PM
Subject: Re: PATHETIC SERVICE [|BAL|Qrc106111218112411818649|]
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
DSL ID : [protected]_tn
About Broadband - I was given an assurance that the issue with my broadband will be fixed over and over but until yesterday there has been continuous disconnection happening (Intermittent connection) right from the day 1 and for a few days there was no internet at all. Finally, it all seems to be working for a day but I can't give a confirmation on the fix however I asked them not to charge me for the days when no internet connection was available.
First 5 days after getting the internet connection there was an outage and they are ready to revert back only those charges but not ready to revert back the charges for days I haven't been able to use the service.
Existing SIM card # since 2008 - [protected]
About New SIM Connection - About 6 months back, I had applied for a new SIM connection and the number was [protected]. I work in DLF. I provided all the proofs that were required. Onsite tech visited my house address twice and completed the house verification however he could not complete the verification of my office address.
I made several phone calls to Airtel and specifically told them that without an original Govt. ID proof nobody will be allowed inside of DLF.
The tech from Airtel visited DLF and returned without even calling me as he was not allowed inside without Govt. ID proof.
I called Airtel again and spoke to a few supervisors and requested them to have the Onsite tech to call me when he his at the DLF gate so I can take him inside as a visitor to complete my verification. Which again Airtel failed to do.
I was pretty frustrated by them and complained to the same supervisor about it but all he had to tell me was "AIRTEL ONSITE TECH WILL COME ONLY WITH HIS AIRTEL ID CARD AND IF HE IS NOT ALLOWED INSIDE, THEY CAN'T DO ANYTHING". I then had nothing to say and I asked him how does the process go for those who work in DLF in getting a new sim connection. He replies, "The guy from Airtel for that area takes care of it and he does not have that person's phone number".
I sent several emails to Airtel regarding this but never got proper response.
Below is the email conversation that I had with Airtel.
Sat, 22 Dec 2012 at 14:0622 Dec 2012
Message starred
Re: PATHETIC SERVICE [|BAL|Qrc117121207123712697855|]
from Nandha kumar K to 1 recipient
Show Details
See I dont have a problem with the number now.
I need to know the process of your verification because to get inside DLF you need get a govt id proof and submit it at the security desk otherwise you cant get in.
It does not matter how many ever sim cards i take from you it will go as rejection because of your pathetic way of verification that none of your reps are ready to provide a govt id proof at the security desk of DLF.
From: "appellate.[protected]@in.airtel.com" <appellate.[protected]@in.airtel.com>
To: [protected]@yahoo.in
Sent: Wednesday, 19 December 2012 3:23 PM
Subject: Re: PATHETIC SERVICE [|BAL|Qrc117121207123712697855|]
Namaste Mr. Kumar,
You wrote in on 17/12/2012, concern regarding address verification not done and requesting to reactivate your airtel postpaid mobile number [protected]
We regret the inconvenience caused to you in this regard.
We wish to inform you that the above mentioned airtel mobile number has been permanently disconnected with effect from 13/12/2012 due to address verification rejection.
Hence, we regret to inform you that we are unable to reactivate the same number from our end.
However, we request you to check the availability of the same number in the nearest airtel Relationship Centre. In case the number is available, the same number will be considered as a new connection.
We request you to walk-in to any of the nearest airtel relationship center, submit the following documents along with Subscriber Enrollment Form and purchase a new postpaid SIM card.
1. One passport size photograph
2. Address Proof
3. Photo ID proof
For a new postpaid mobile connection you would also need to pay a refundable security deposit and an onetime activation fee.
Once all the required documents along with security deposit and activation fee have been received, your new Airtel SIM will be activated.
We would like to thank you for taking out the time to voice your concern. At airtel, we believe that our customer's feedback is a valuable input which helps us to improve our services and ensure that we strive towards achieving customer satisfaction.
Your suggestions/feedback are always welcome.
Please feel free to speak to our call center executive on 121 regarding any query/request and on 198(toll free) for any complaint. You can also email at [protected]@in.airtel.com.
If it is still unresolved, do get in touch with our Nodal Team with your earlier request or complaint number. You may send an email at nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM; Monday to Friday.
If you do not receive a satisfactory response from the Nodal Team, you may send an email to the Appellate Authority at appellate.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your concern within 30 working days.
Assuring you the best of our services.
Yours Sincerely,
MAHESHA T
Appellate office
bharti airtel limited
Click here to provide feedback
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=9BFC 2 F68A9ED147E818088F2127B9FE2266793D277E22464AAED127B9DFC 5 0 0 B7292F51A61A0E82F55&refno=Qrc117121207123712697855
[protected]Original Message[protected]
From: [protected]@yahoo.in
To: appellate.[protected]@in.airtel.com
Cc:
Sent: 17/12/2012 07:12:43 AM
Subject: Fw: PATHETIC SERVICE [|BAL|Qrc110121213121612536173|]
I don't think these Nodal officers seem to understand what i am trying to say.
Hope you do.
I work at DLF. If your representative has to verify my office address he has to
provide a government photo identity proof at the security desk otherwise nobody
can get in.
Despite informing your Team Leads that your rep has to submit his/her govt ID
proof, here I get a reply from Reddy (TL) saying that the rep will carry only
the Airtel ID card and not any other govt ID proof which is mandate to get
inside of DLF.
I need the number [protected] what so ever be it and you send your rep for
re-verification.
Thanks,
Nandha Kumar
----- Forwarded Message -----
From: "nodalofficer.[protected]@in.airtel.com"
To: [protected]@yahoo.in
Sent: Saturday, 15 December 2012 10:23 AM
Subject: Re: PATHETIC SERVICE [|BAL|Qrc110121213121612536173|]
Namaste Nandhakumar,
You wrote in on 10/12/2012, concern regarding deactivation of duplicate SIM
card for airtel mobile number [protected].
Thank you for mail to airtel and welcome the opportunity to assist you.
We regret to inform you that the Outgoing call service has been deactivated, as
the address verification was not successful.
At airtel, we enforce the most stringent security measures and it is our
constant endeavor to provide you with the better service. In the interest of
security, connections failing to meet the verification details are restricted
from making Outgoing calls.
Hence, we request you to visit any of the nearest airtel relationship centres
and submit the current address and ID proof.
Post submission of the documents for your connection, there is an address
verification process that has to be fulfilled. Therefore, we request you or any
of your relatives to be available at the premises (Current address) and furnish
the original documents in order to retain the number in active status.
We hope that we have been able to address your concern suitably.
Please do write in for any further assistance.
Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198(toll free) for any
complaint. You can also email at [protected]@in.airtel.com.
If it is still unresolved, do get in touch with our Nodal Team with your
earlier request or complaint number. You may send
an email at nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM
to 6:30 PM; Monday to Friday.
If you do not receive a satisfactory response from the Nodal Team, you may send
an email to the Appellate Authority at
appellate.[protected]@ in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM
Monday to Friday. The Appellate would resolve
your concern within 30 working days.
Assuring you the best of our services.
Yours Sincerely,
Karthik K V
Nodal office
bharti airtel limited
Click here to provide feedback
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=40434CB5CE30
55BFC0C4CF315DBCC1C1C4C7C633B21742434544434740424244434740464649484947484EB0&...⇄
no=Qrc110121213121612536173
[protected]Original Message[protected]
From: [protected]@yahoo.in
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 10/12/2012 01:05:18 PM
Subject: Re: PATHETIC SERVICE [|BAL|Qrc106111218112411818649|]
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To whom it may concern.
i am using airtel network and my number is [protected] and i tried to contact the costumer care by dialing 198 but i didn't got any response. one of your representative picked up the call but the didn't responded properly and the name of the representative is Salman. and moreover i money got deducted from my account, which was not meant to be. So kindly take action on it and also i request you to refund my deducted money as it was a toll free number
Hoping for a quick response
i am using airtel network and my number is [protected] and i tried to contact the costumer care by dialing 198 but i didn't got any response. one of your representative picked up the call but the didn't responded properly and the name of the representative is Salman. and moreover i money got deducted from my account, which was not meant to be. So kindly take action on it and also i request you to refund my deducted money as it was a toll free number
Hoping for a quick response
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Airtel — non responding proper feed back
my mobile no is [protected]& [protected] my complant is this that i request your air tel exucative to activate two year advance rental plan but my several request on phone he is not lisning my voice so i complant to your website kindly call my phone to resolve this problam