[Resolved]  Airtel Digital TV — poor Service

AirTel — poor services provided by Airtel

I am forced to send this complaint to you as the circumstances are pushing me to do so , to be honest to you i am working with
PATNI COMPUTER SYSTEM C-28 Sec-58 Noida ,I had taken Airtel Corporate connection on 18 Jan and it took around 15 days to do the verification and I am getting calls from Agent that we are coming tomorrow for address verification consequently thrice but noone had came for verivification and then my number has been barred my number is [protected] and i calledup many a times and i have word with many supervisors all of them telling me that i need to resubmit the document's again then i resubmitted the document again mentioning the billing address as my company address and I have Submitted
Photocopy of My ID card of Company
Photocopy of my appointment letter
Photocopy of my PAN card
Photocopy of of my offer letter
even though they had barred my number without any notification and when I called up they are telling me to resubmit the document ,I called up for around more than 4 hours in 4-5 attempt but no one had resolved my issue either they put me on hold or telling me that supervisor is busy on the other call ,they promise to call me back but i had never get any call ,they promise to call me back and they no that my number has been barred so i want to know how can they call me back .
This is an important number for me because I had given an interview in Visakhapatnam for the post of Assistant Manger and i will get a call within next 2-4 days but because of Airtel I believe i am not able to receive that call
It's too much frustrating to pleading in front of Customer care executive and there supervisor to unbarred the number though you have to pay the whole amount and even i offer to pay 1000/-Rs in advance so that my services not been barred but this also not works

If Airtel Have any Answer for that please reply me on [protected]@rediffmail.com

I am forced to send this complaint to you as the circumstances are pushing me to do so , to be honest to you i am working with
PATNI COMPUTER SYSTEM C-28 Sec-58 Noida ,I had taken Airtel Corporate connection on 18 Jan and it took around 15 days to do the verification and I am getting calls from Agent that we are coming tomorrow for address verification consequently thrice but noone had came for verivification and then my number has been barred my number is [protected] and i calledup many a times and i have word with many supervisors all of them telling me that i need to resubmit the document's again then i resubmitted the document again mentioning the billing address as my company address and I have Submitted
Photocopy of My ID card of Company
Photocopy of my appointment letter
Photocopy of my PAN card
Photocopy of of my offer letter
even though they had barred my number without any notification and when I called up they are telling me to resubmit the document ,I called up for around more than 4 hours in 4-5 attempt but no one had resolved my issue either they put me on hold or telling me that supervisor is busy on the other call ,they promise to call me back but i had never get any call ,they promise to call me back and they no that my number has been barred so i want to know how can they call me back .
This is an important number for me because I had given an interview in Visakhapatnam for the post of Assistant Manger and i will get a call within next 2-4 days but because of Airtel I believe i am not able to receive that call
It's too much frustrating to pleading in front of Customer care executive and there supervisor to unbarred the number though you have to pay the whole amount and even i offer to pay 1000/-Rs in advance so that my services not been barred but this also not works

If Airtel Have any Answer for that please reply me on [protected]@rediffmail.com

rtr

AirTel — top up was not made

I have asked for a Rs.500/- top up card for my phone [protected] shop keeper I am doing easy top up as I want the balance easy or card doesnt matter he did it a message came ID no.[protected] but balance is not there. My father told the youe ok where is my balance. The he replied I dont know you talk to the company. Now I request you to take necessary action so that I can get my Rs. 500/- top up.

Thanks

Sridevi Mitra

Airtel — extremely poor response

i have been a postpaid mobile user of airtel for last 15 months, for the last six months they have activated various alert services without my consent and are not responding even after end number of requests.i have called them, mailed them, filled a complain even at their outlet and have mailed it to their nodal officer, but all in vain.they are regularly charging me for those services. I am also registered customer of their DND services, but still receiving various promotional messages.

Dish TV — very bad service. only interested in making money. bad irresponsible customer care call center persons

i keep renewing my dishtv connections and they keep disconnecting y services. my vc number [protected]. my name colonel [retd] p k roy.

AirTel — Bad service instead of many complaints

I have a Airtel postpaid connection since 5-6 years. i have shifted to a new house and in Aug 2008 i have logged a complaint with customer care reagrding the bad netwrk at my home. the complaint is not yet resolved and when i call the customer care they say we need some more time.
Since last 4 5 days i am not able to make any call in the evening to any of the Airtel numebers specially in Pune city. Please do something to solve this as soon as possible else i will have to switch to some other operator. FYI. i will have to cancel all the 3 numbers if the servie is not improved.

#[protected]

Hi You did not mention your BILL AMOUNT and NO. OF CONNECTIONS.
If you have only 1-2 connections and bill less than Rs 1000, nothing will be done.

Airtel Mobile — Bad Experience

I have subscribed to Airtel mobile post paid connection [Mobile Number: [protected]] in the first week of February, 2009. Initially, I was using the same number as a prepaid connection since December 2008, which I have converted to post-paid connection in the first week of March. I have submitted all the documents at the time of taking pre-paid connection, and again at the time taking post-paid connection as desired by Airtel.

On conversion to post paid subscription, my post paid connection with same number is activated around 9-12 March 2009 and which after few days, number is barred and suspended. I enquire about the reason for barring my number and came to know that the document is not complete yet.

Again, I visited the outlets and submitted address proof documents on March 30, 2009. Still, my number is not activated.

Detail of Connection:

Mobile Number: [protected]

Preprint Serial No. 771622 of Airtel Customer Relationship Form.

Airtel interaction number:[protected] dated April 1, 2009


Also, I have very hard time to even speak to customer care executive and found that airtel customer care number is more of pre-voiced instruction. Even if any customer needs to speak directly with customer care, it takes atleast 5 to 10 minutes. Sometime voice instruction does not provide customer care executive option or get automatically disconnected.

I have really bad experience with Airtel.

Airtel DTH — Bad service

Very Bad delers And Very Bad sarvies

we have purchased airtel digital tv on dt 8/april/2009. since then we have not recieved our item.

airtel custumer care do not listen and argues and make us fool everytime. when we say we will complain he says no one can do anything about me... and cuts phone.


please do something his no is [protected].


thank you i hope for valuable response...

AirTel — Airtel : Bad Service

I took a new Airtel pre paid connection and give all my papers to the vendor who promised me that it will activate in a few hours. It has been more than 2 days now since I am waiting for the activation. The shopkeeper, from whom I bought the connection finally after much insistence from me, passed on the number of the Airtel dealer who was responsible for getting connections activated. When I called the dealer, he is feigning ignorance and he keeps telling me he has submitted all papers he received to Airtel. Now I am stuck between the shopkeeper and the dealer

Dear sir

RE: CUTOMER ID : [protected]

my name is uday jaradi. i bought a airtel dth few days back. Unfortunately, your product and service has not performed well and your service is inadequate because your technical person did mistake and transfer my account balance to other's account.even your dealer gave me wrong voucher coupons. i did complain regarding all this matter to your customer care but no body gave me good response. from last 15 days i am having problem. I am disappointed because your service is inadequate your techincal person and your dealer as not disclosed clearly and your techincal person and dealer misrepresented every thing.

I look forward to your reply and a resolution to my problem and will wait until 26 April 2009. because i am feed up about all this things and before seeking help from a consumer court and news papers. Please contact me at the above address or by phone at [protected].
yours truly

uday jaradi

Dear sir,

My cell number is [protected].

i have blackberry-8100 mobile i use prepaid card before your customer suppoert office given worng infromation that you rechage the 401 and start the blackberry services but that not works. than i visit to customer car in ahmedabad they give the insturction that go to connection post paid i aggree i give all 500 rs for connection and all necessary documents and submit to concerns than i start the blackberry plan of 299/ per month my service start i use my card only four days and they cut the connection with out any message my sim card failed .i unbale to call customer care. than i visit to customer care i gave all anothere copies of documents and still servies not start for me .
right now my sim card is failed not satificatory answare by any staff. i loose all my money so right now my sim card still failed .so hope i mail and it will works.
help for me
Umang dave.

airtel/Digital tv — extremely poor service

Dear sir,
i have purchased digital tv in january 2009 but i have problems as follows:
1) i was tols that the monthly rental will be Rs. 99/- but they are charging rs. 150/-. i have nevel upgraded my package or added channels but still i am paying rs. 150 per month.
2) the recharge vouchers are not generally available in the market as it is available for cell phone. therefore i switch for online payment option. but it is never responding and i am facing a big problem in registration and online payment.
3) moreover, i made a complaint directly to airtel digital tv and i have received an computer generated response and call from their call centre as well. but ultimately the problem is as it is.
3) an extreme turn today at 3:45 pm (07/08/09) i recieved a call from digital tv, asking me to recharge my account. i requested that why you are charging 150/- per month instead of rs. 99/-, they do not have rightful answer, i again told now pl convert my package to rs. 99/- per month, she still said they cant do any thing.

i am unnecessory paying rs. 51/- per month extra. and they are not willing fix it as per my requirement. online payment system is also pathatic and i have to search shops keosks for recharge voucher.

AIRTEL DIGITAL TV — Poor Call Center Services

Yesterday i called the customer care to fix up an appointment for installation and activation of my digital tv. the executive named Harivansh Yadav authenticated my request and gave me an appointment for today at 7pm and also gave me an order id no. for reference. when i called the customer care today just for re-confirmation about the installation so that i can reach my home before 7pm, the new executive named Nitin told me that my installation scheduled has not been done. though i have the customer id with me and the order number also given by the first executive. Mr. Nitin told me that i need to re-schedule the installation and need the voucher id also at the time of booking the installation which i didnt had. i asked mr. nitin to transfer the line to his senior. he put me on hold for 2 minutes and then he disconnected the line. i again called the cust. care and a new guy picked up the phone named Sunil. i told him the same story and he told me that he can schedule the installation if i give him the recharge pin code. i gave him the code but asked him to schedule it for today only. he told me that its not possible for today. he has booked my installation for tomorrow at 5 pm. i requeted him for 7pm as i cannot reach at 5 pm. Now i think i will have to take a leave from my work to get this airtel tv installed......i am scared from the service they are providing in the begining. and dont know what will happen in the future.......very bad Airtel.....

individual — poor service

dear sir/madam

I m sending this complain from Tripura,Chandrapur Colony Udaipur.
We have Face Poor Network Problem from many days.nd getting GPRS system in Dis numbers [protected],[protected].
plz try to solve this problems,and send me complain numbers,

I custoner are center of airtel digital tv network is one of the poorest customer care of the world...
if i want to buy a new connection they send there engineer within 24 hours
but when we complaint of any problem related to setop box they talk very rudley and gave appointment with engineer of one week later
nd if engeneer calls aus and we don't receive it they cancel the complaint...they don't call again ...

AirTel — Bad response of Custommer Care Centre

COMPLAINS AGAINST DIGIITAL TV (AIR TEL)
30 July 09:
Recharged for Rs 2100 to get service of Economy Package from Mega package and a complain of TV picture was not clear.I was assured that your plan will be changed.
06 Aug 09:
I made a call to custommer care,I was informed that your plan is not changed.You are required to rechrged for Rs. 50 because the money was deducted on basis of Mega Package.I did so but no body could intimate me, No body could do any thing about Picture clarity.
12 Aug 09:
Plan was changed from mega to Economy package vide Order No.4747809 dt[protected].
Followings are the recorded Complain Nos. against bad picture clarity/snowy screen and lining moving from up-down, however I made a several call which is not in recorded.
954957 dt 21 Aug 09,965583 & 965608 dt 24 Aug 09,971399 dt 26 Aug 09, 990713 dt 31 Aug 09,
996784 dt 1 Sep 09.[protected] Sep[protected] dt 6 Sep 09, 1023427 dt 7 Sep 09.
Also I made a complain against Engineer who was putting old repaired item.
I AM REQUESTING HIGHER AUTHORITY TO LOOK IN TO THE MATTER AT THE EARLIEST.
1. RESOLVE THE PROBLEM OF PICTURE QUALITY.
2. REFUND OF AMMOUNT FROM 31 AUG TILL TO DATE AS I M NOT ABLE TO WATCH TV.
3. TAKE NECESSARY ACTION AGAINST THE ENGINEER VISITED MY HOUSE AND PUTTING OLD ITEM.
4. REVIVAL OF VISIT CHARGE AND ITEM COST WHICH IS REFLECTED ON non recurring charge slip no.136351 dt 03 Sep 09 (AS DEFECT NOT RECTIFIED TILL TO DATE).

I am Ankit Pathak an airtel digital tv cutomer from lucknow.I wanted to activate the espn package and ordered the comapny via SMS as it was displayed on the menu but nothing happned then i ordered them on the cutomer care number but nothing happned once again for 2 to 3 days infact many times i called them they told me that server is down and not only that many times they told me that there is a technical issue but i cooperated with them.Then when no one was addressing my complaints i went to digtal tv customer relationship centre but they did not listen to me infact they were busy doing their own work.
Then i sent a mail to Airtel Digital tv and got a call only ONCE during whole of this problem and Ms Ruchi from Delhi told me that she will activate my package and she also told me the same thing that there is some technical issue.I also told her that i am unable to open an acount on their web site to avvail some more services but nothing has happned of that complaint as wll.Not only that she sent me a MAIL that was not addressed to me.I also told her about all the misbehaviour but she only listened and there was no satisfactory answer at all.
I am not angry for the incovienience that i had but the way in which they have dealt with this and they are dealing right now and has forced me to write this mail.
Not only this there executive does not inform us of any package other than the costliest one.I hope my complaint will be taken from here and will be looked after in a better way than the company is doing.
Ankit Pathak