Airtel Complaints & Reviews

I am Akilan. My family holds around 5 airtel phone connections and two DTH connections without any issues.

I took a new Airtel broadband connection - number [protected] . This has been a headache from day1. What speed was promised was not delivered (I understand it is many a times common with broadband of service not being upto the desired quality) and I was dissatisfied. I wanted to close this account and that was the reason for the delay in payment.

But the issue here is that my mother, sis-in-law, brother and myself received abusing and threatening calls from [protected] (some collection agents number) .I need redressal for such uncivilized behaviour of these collection people. I am ready to pay the due. I am unable to identify the collection agency to take legal recourse. Please advice on what legal recourse I have so that these people are positively punished. I am ready to bear the legal cost and also ready to pay the Billed Amount.

Thanks for your help in advance.

dear sir
i m a prepaid coustmer of airtel and using my num [protected] for past 10 years. my airtel account became nil due to data services. i m trying to make talk time recharge but it is unable to make recharge saying that racharge not successfull on your mobile. i have tried phone to phone recharge and through paper coupon. but it was unable to make recharge. due to zero balance i can't make a call or sms. when i tried to contact coustmer care executive it disconnects my call automatically with a computerised massage. i m trying to contact coustmer care for past 3 days, but all in vain. now neighter i can make a call nor contact to coustmer care executive. plz help me.
yours faithful,
amanpreet singh.

HI,

I have request for MNP ( Portiblity) from airtel to vodafone, airtel keep calling daily 2-3 times from there call center and asking same why u shifting, i told them i want to be shifted and they not getting it forward and keep calling daily to get convence..... It's really frustrating ...... i want them to do needfull and stop calling.


Please advice.




Mohd

I bought Airtel 4G LTE in last month date 29. I asked the Airtel executive for a demo and he came to my place for demo. For demo they user their device. The demo was so nice the dongle was working so nice in my hall at the speed of min 15 MBPS where in my Bedroom its around 3 MBPS. The most of the use of my internet is in my Bedroom as I need to work in US shift in night. I have mentioned all these details to that executive and I liked the demo. I asked the question to executive like, when I will get my dongle it will work same like the demo provided as well as the speed will be same. He promised all will be same and will work fine. I paid all the money 2499 INR with the details. I got the Sim card same day where I got the dongle within 2 days.

I got different manufactured dongle where at the time of demo it was different which was more flexible as well as descent in look. But I was more concerned about the use so I ignored it. The next day my internet gets started after verification and other process Airtel have. I was not getting speed of more than 3MBPS in my hall where it was min MBPS at the time of demo and in my bedroom no network. I got irritated and called the executive who sold me all this. He came to my place and was trying to figure out what is the problem. I asked him use your sim card in my device and we will check. We did and it was working so we found the problem of Sim card. He asked me to put complaint and I will get new sim card. I put complaint and the network executive come to my place to check the problem he checked the network and checked it is a sim issue as they need to follow the process. I waited for that person for whole day I took holiday for that.

After 3 days I got sim card where I need to call them three times as well I went to the place which was comfortable to that executive who gone provide me the sim card. Finally I got the SIM. I started the internet and was getting around 15 MBPS speed in my hall but there is not network no speed in my bedroom for which only I bought Airtel 4G LTE. I again called the executive who give me dongle as well as the executive who give me sim card. Sim card person told we will check the network as well as we will check the position of the tower in my area. And hopefully it will resolve the problem. It nothing happened all is same. Well, I called the executive from whom I bought the dongle. I asked to come my place to check this. He came to my place and the same issue was there he agreed it was working at the time of demo. It was surprising for me. For some time I felt THEY ONLY WANTS TO SELL THEIR DEVICE. Well, I asked him the solution or it was no use for me. I asked him to give me the demo of Router and he gave me the demo. We place the router in such place where I was getting a network in my bedroom with speed of around 3 MBPS. I asked him to give me router instead of dongle. He said ok I will provide you the same and you need to pay the additional amount. I was fin with that. He said give me 2 days of time I will work on this. After that I waited for almost 6 days, I was in regular follow-up with him. Called so many times he was just committing me that I will give it to you today where it was not. Then a day came he said today I will give you the router please keep the amount and dongle with you. I was having everything with me and I called him to come to my office place he said ok give me 30 min I am coming there. He dint came so I called him so he said sorry sir it won’t be possible to give you exchange of router instead of dongle. Again it was surprise for me. What to do now I feel I got fool. Airtel just sold me the device and now they are not entertaining me. I called that executive requested him he said put a complaint. I did that again explained all the details. The customer care executive raised an complaint. Now it’s a week time nothing is happened else false commitment. I got two three calls from different number i think those are just to make me fool. Nothing is happening. I called the customer care again about the follow-up of complaint. He gives me one more conversation number for reference and told it will get resolved within 24 hours. LOL its 5 days gone now I don’t know he said 24 hours or 24 days. I am trying to call on that number to whom I got confirmation that I will get it resolve but no one receiving my call. Now all executive, airtel team not even bothering to contact me. I am literally frustrated because of this entire headache. I lost so much of my time, money for so many calls but what I got nothing. Its very simple I found they make me fool.

My Complaints:
First complaint: 15 June: Complaint no: 51104218
Second Complaint: 17 June: Complaint no: 51129638
Reference call date: 20 June: Reference no: 51199624, Contacted person: Rohan

Executive number I got dongle: [protected] Name: Ashwin

Network executive number: [protected]

Land line number I got call and I talked two times: [protected] name: Sachin (I am not sure about the name)

My Airtel 4G no: [protected]

I am an Airtel prepaid customer, my number is [protected]. I recharged my Airtel prepaid mobile on 19th jun, 2013 with an amount of Rs. 110 from the Airtel website https://pay.airtel.com/onlinepayments/prepaid-mobile-recharge.jsp . After the payment, the final page said recharge of your mobile could not be processed due to technical reason , but my credit card account got debited.The transaction id is 375346 .I want my money to be refunded ASAP.

I am in chennai. I have connection problem in my broadband airtel network for past one month. I complaint with their service nearly twice a day but i did not get any response from them. Whenever i call they telling some BLAH BLAH BLAH.............. But no one willing to fix the problem. This is the worst service experience in my life time.

Sir
I m using airtel dish tv.
want to change my monthly usage package.
Costumer saying "I will change my package only after month from the date of last recharge" means after 06/07/2013.
I think user must have rights to change its own usage package at any day....
Please help me

I purchased a new airtel sim a couple of days ago. I have activated/verified with the usual process. I'm told that the number is active now.

While my incoming is working fine, I'm unable to recharge by any means. I tried online and phone to phone recharge. The retailer is clueless and so is your customer care dept. about this. No one has been able to help.

The airtel number in question is [protected] (Maharashtra).

I have been using Airtel DTH since 2 yrs. ID [protected]. We are located on Bannerghatta Road. Bangalore. Since 6 days, we have been receiving bad signal which goes off intermittently with an error code of B 0001. WE have complained to the their number [protected] and the compliant numbers given to us was 31317221, 31250458, 31249269,31249010,31201797. Even though the complaint was never redressed, we keep getting a message on our mobile that the complaint has been resolved. The problem persists even after 6 days. The concerned person, assures us that the problem will be solved. The problem is not even attended, but we keep getting the message that the problem is resolved. Hope this gets the issue addressed.

I bought an Airtel postpaid sim from an airtel executive who sits in our company on 13th June.I got a verification call on 15th of June.I was told that sim will get activated on 17th June, but my sim wasnt activated.When I asked the executive he said it'll get activated by evening.From then on it has been really frustrating experience for me and some of my friends who also bought their sims from the airtel executive.They have been saying it'll start in the evening or the next day.When we call them up they dont pick up their phones.Another persoon also came to our office for verification and a second verification was done.But till now my sim has not been activated. The number I have taken is [protected]. The executive is Naresh (phn no- [protected]) and his manager is Anil (phn no.-[protected]).This is a way of fooling the customers.I want strict action to be taken against them and my sim to get activated as soon as possible.

It's been more than 1 year, since I have stopped receiving all bank alerts from my bank HSBC.
Numerous calls to both parties have resulted in frustration.

Now my bank has provided me withe screenshots as proof that they are sending me regular updates, but Airtel has blacklisted my number.

Airtel representatives still claim no responsibility.

My co workers who have an account with the...

Hellow Sir/Madam,
My mobile no of airtel postpaid punjab is [protected] and now i am not working in punjab.I have already requested many times to airtel customer care but they are not disconnecting my no.So please disconnect my no as soon as possible.

Regards

Vivek Singh

Hello,

This is the third time I am having worst experience with Airtel. Here is the compliant for which I need a proper reply from Airtel.

I had disconnected my Airtel 3G connection after a dismaying service and wrong billing done by Airtel. I was over billed for R.3749.98/- and by mistake I had made the payment. this was happened in the beginning of 2012 and I have requested airtel for a refund. My request was accepted and Airtel had agreed to make the refund of the excess amount paid by me. I have been following up for the refund for an year now and got no proper response from the customer care team, the only prompt response I got were the "auto replies" to the requests sent to 121.in.airtel.com. While following up with the customer care center two months back I was told that Airtel had already paid the money (by cheque) and as per the customer care department there is no refund pending from Airtel towards settling my claim. This is totally unprofessional as I haven't received any Cheque from Airtel to settle this case as agreed by Airtel and being a reputed telecommunication firm Airtel cant cheat customer like this.

I need justice here and need my money back.

to Airtel.communi., mediahouse, compliance.off.


Hi,

I have taken airtel 3G Postpaid plan dougle(ie USB to connect to internet) from Chennai location on Saturday[protected].

Even after these many dates, they have not activated the airtel 3G modem USB.

They are postponeing the activation each day. When I token the dougle on[protected], they had promised me it will be activated in 48 hours. I had recoreded the person inform. Now each day I call they are postponing it.


Airtel Service in Chennai is very poor. I had enjoyed the airtel service in Bangalore, but in Chennai it is very poor.

I have send lot of mail to [protected]@in.airtel.com and [protected]@airtel.in. But there is no response. Each time I send the mail they they send only automatic mail reply that they will respond in one day but nothing happens.


The below is the Airetl Agent Details. I have called him many times but each time they are cheating by saying it will be done in 1 day, but nothing happens.

Name : Mr.Raju

Ph : +91 [protected]

With regards,

Harsha Nagaraj

Relocation problem:

We have been using Airtel broadband in Chennai for more than a year. We relocated to a new address which is 4 kms away from the previous one. We raised a service request for relocation of Airtel Broadband on 15th June 2:00 PM and they promised to do it with in 5 days i.e before 20th June 2 PM.

We did not get any call/response from Airtel till now even after calling nearly 10 times in these 6 days.

Customer care representative says that the service can not be provided and they are not sure about when it can be done. They are directly saying that it can not be done and they are okay when I said I will cancel the service completely.

Moreover, We are already in the bill period and we will be getting a bill on 12th July of amount Rs. 2300 for not using any data.

I used Airtel Broadband (account Number : [protected]) for several months in Bangalore. I was moved to a different place and couldn't able to pay the bill , hence the line was disconnected in the end of 2012.
In 23rd January,2013 I got a settlement letter with a subject line (Settlement Letter - [protected]_kk) from Airtel Representative (sent by : a_Mahendra.[protected]@in.airtel.com) in which they kept [protected]@gmail.com and Avinash.[protected]@in.airtel.com in cc, stating an amount of Rs 1850/- as the settlement amount and it is the full and final settlement of my account and thereafter this will be treated as "No Due Certificate". I paid the amount on 30th January,2013 in cash to the Airtel representative and he also gave me the receipt which I still have.
But I again got a mail on March 13,2013 stating that there is a
a net outstanding of Rs. 1539 which is not paid from past few months. I replied back to that mail with the scanned copy of my receipt and "Settlement letter". But to my surprise I again got a call from [protected]( Claiming Adv Arjun of Delhi Court) on 28th May,2013 claiming that there is a case registered against my name in Delhi by Airtel. When I stated him my situation he asked me to go to my nearest Airtel outlet before 2 PM and varify my words from Airtel representative over there which I did accordingly. At that time he said it's a mistake from their side and the case has been dropped. Again today 20th June,2013 I got a call from [protected](claiming Sandeep from Delhi court) and stating that there is a outstanding amount in my name and again stating there is a case registered in my name in Delhi. Any help with this regard to close this matter would be highly appreciated. Please advice and help. Calls/threats such as this causing havoc in my working life and as well as creating mental stress.

Regards,
Santanu

My mobile number is [protected] (Airtel , Haryana) , from 18th june morning am not being able to make or receive any call at all, all i hear is a message that my number is temporarily suspended, from that day onwards i have sent more than 4 e-mail to customer care/ appellate authority, and none of them is of any use, all they say is " I DON'T KNOW , IT IS SHOWING EVERYTHING RIGHT IN THE SYSTEM , WE ARE FORWARDING YOUR COMPLAINT" i have called a customer care/ appelate authority from other number as well, wasted more than 30-40 Rs of balance, but of no use, And also went to ARC in my city, they too have no damn idea, I Ask them reason , they say they don't know, it might take 72 hours more. Who the heck will bear the losses i am incurring due to some fault in their system.??

Dear Sir,

My name is Kaveri Dalwadi. My air tel prepaid number is [protected]. I am kindly requesting you for outgoing call history from May to till this date.
I am ready to pay applicable charges. Pls. can you send through by my email ID [protected]@yahoo.com.

Thank You

I was using the Airtel prepaid service for past few years.. One day there is a call received from Airtel Executive stating that there are several benefits by switch over from prepaid to post paid interims service with the same expenditure which is accruing approx Rs 300 as prepaid.

Phone no : [protected]
Package mentioned as shown below
Bill plan name : Ultra 299 plan
Monthly rental : Rs 299
SMS : 600 local and national SMS free
Talktime : 600 local airtel to airtel mobile free
Mobile 2G : 1 Gb free
Dynamic Credit limit : Rs 500
Date of activation : 27-Mar-2013
Date of bill Generation : 12 Apr 2013
Amount of Bill : Rs 4628

I had very good experience with prepaid service for past many years and felt that it will be good to switch over to post paid as explained by Airtel executive.

At the time of contacting airtel executive towards post paid migration from prepaid, I thought of switch over to post paid after one month due to following reasons

• I already recharged Internet data of 2GB few days back
• I already recharge 300 SMS pack
• There is talk time balance,,

However Ariel executive suggested migrate to post paid immediately as I am not going to loose any benefit of prepaid charge and assurance made following assurance made.

• Data of 2GB provided first month bill and there won’t be any additional changes for GPRS usage till 2 GB for first month bill
• Left over talk time balance will get transferred from prepaid balance to post paid balance.


Based on the assurance given by Ariel executive, I agreed to migrate to post paid and submitted concerned documents on 23th Mar 13 and activated the connection on 27th Mar 13.


Surprisingly I got the first month bill for 12 days only with the bill amount of Rs 4628.

Airtel post paid service is cheating the customers with wrong promises and putting in the loop of getting higher GPRS changes without customer knowledge..

Towards GPRS usage they have charged Rs 4418.00for the usage of less than 1 Gb.
As per the bill used only 0.674 GB ( 707260 kb) and calculated as per the prorate basis for 12 days eligibility data.

I would have happy used my 2Gb data which was already charged at the time of connection which was cost around Rs 250..


My concern is
1. Neither they have put 2 GB data plan nor they have transferred the 2GB data as promised by Airtel executive. Instead they have transferred only Rs 280 amount towards 2GB internet of prepaid change to facilitate them to make higher bill. I have made several mails and it has not resolved yet.

2. When there is a dynamic credit limit of Rs 500, why there is no intimation and also why it is allowed to use beyond the limit.
According to TRAI Act 1997 - Credit Limit for post-paid subscribers, when the usage of the subscriber reaches the credit limit set a notice is given and a time limit is given for making payment lest the services are debarred. On the failure of the subscriber in making timely payment or the usage exceeding the credit limit, the services are barred. My connection was neither barred nor did i get a call from Airtel on reaching my credit limit, which is really shocking.


Answer I get from the airtel people as shown below

I asked 3 questions to Airtel people and got reply as sown below

We wish to inform you that as per our policy guidelines, we regularly review the credit limit set for your account. The credit limit assigned to your account is modified at regular intervals on the basis of your usage pattern, payment pattern and tenure on the network. Also, we wish to inform you that the credit limit benefit is always beneficial for the customer so that he can make more usage and did not get any interruption in his services. airtel regrets the inconvenience you have experienced in this regard.We hope that we have been able to assist you suitably.


3. Customer can not anticipate charges towards GPRS at any point of time for Airtel Post paid.
Airtel people are taking advantage of this gap to generate huge amount towards GPRS and I feel they are indirectly cheating many of the Airtel post paid customers like this.


Final results
1. I have already paid the all bill amount except the excess bill generation
2. My number has got disconnected
3. Also threatening me to pay the Due amount, otherwise they are saying that my other airtel connections which currently using by my family will be disconnected.


My alternate contact number is : [protected]

It is clearly indicating that Airtel business is getting direct profit by cheating by wrong promises and wrong bills.

Kindly requesting concern authority to look in to the problem and resolve the issue as early as possible,,

Also requesting concern authority to improve the current system to avoid such cheating by Airtel

Hello,

The services of airtel have become terrible. I ordered for new broadband conection. And my number was distributed to I don't know how many agents. I received calls from atleast 10 agents (they call themselves partner of airtel and claims that they are directly from the airtel office) everyday. One of them came to my office( I checked his Airtel ID card) I gave them documents (he charged Rs 100 also for that) and he commited that I will get the connection In 2 days because that was my only concern. No connction was done within a week and I talked to that agent and his manager and finally asked them to cancel my order. Now after 10 days, he is calling me again and again that my connection is ready to get installed.

Now I don't want this connection. I will take connection from some other provider. So just do anything so that I can get rid of this pathetic network provider Airtel, who don't value the time and concerns of their customer.

Thank You
Shubhankit Verma