[Resolved] Airtel — No Signal in Monsoon | |||
Airtel DTH Location: Ahmedabad, Ahmedabad, Gujarat, India Posted:[protected] by peps_007 Send email No Signal in Monsoon I have taken Airtel DTH before 7 months. I did not know that it does not work in Monsoon. Even Few Drops of Rain stops giving signalling. And you will be helpless as outside its raining and your DTH is not working.I have made complaints no.3419582 but just false promises. nothing else. I HAD REGISTER ABOVE MENTIONED COMPLAINT AND I GOT A CALL FROM MR. NASIR - DELHI. HE WAS TRYING TO SOLVE MY PROBLEM AND TOOK TECHNICAL GUY MR.NAVIN/NITIN ON LINE. MR. NITIN HAD REPLIED THAT " NO SIGNAL IN MONSOON " IS COMMON PROBLEM FOR EVERY DTH. HE WAS GIVING EXAMPLE OF TATASKY, DISHTV. HE HAS ADMITTED THAT THIS PROBLEM WILL REMAIN. SO EVEN IF HE WILL SEND PERSON TO MY RESIDANCE. Problem is not going to solve.as its common. I DONT KNOW , WHY HE WAS TALKING ABOUT OTHERS. AND WHEN HE HAS ADMITTED THAT THIS PROBLEM IS GOING TO STAY IN MONSOON OR SMALL RAIN TOO, THEN I REQUEST TO ESTABLISH THE SAME TO NEW CUSTOMER AND RETURN THE MONEY WHOM YOU HAVE GIVEN THIS SERVICE. Please DONT send me common response. Send me the mail to resolve my complain. Either refund money to all who are complanining for this reason. As your Technical Person has admitted that this problem will persists in small rain drop or monsoon. Prashant Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Above mentioned answer is same for everyone. It shows that you are just responding on this my common mail. And you also agree with the comments/ complaints given by customer.
I'm a resident of Rohtak, Haryana
Customer ID [protected]
I purchased an Airtel DTH in May'10 and on August 21st 2010, there was a torrential rain after which the DTH receiver stopped receiving signal... we thought that this problem is because of the rain and waited for the day and next day it was bright and sunny still there was no signal... At this I called up Airtel DTH local customer care number [protected] & [protected]. These numbers are never attended by anybody.You can try it even now, nobody would respond. It would be switched off or would just ring till 'no answer'.
Then I contacted Airtel DTH 24X7 hotline at around 10 AM. I told them the problem. The customer care 'executive' had such a poor communication skills that I had to strain my ears to understand what he was saying. After giving me a hundred do's list and my telling I've checked all of it, he finally told me that they will send a representaive and the time was locked at 2:00 PM. The service ref no. was 3630537. At around 1:00 pm, I got a message on my cell stating that the problem has been resolved and I need to contact [protected] to get the service corrected.
I checked and still there was no signal.
I called up again and this time a lady responded. I had to explain the entire situation once again and she said I can get the local dealer detail by typing 'DEALER <PIN CODE>' and they'll respond (Service ref no. 3627661). I did the same and the dealer bluntly said that its sunday and nobody can come. Only on a working day they can come between 10 AM and 7 PM. I asked is this what you call Airtel 24x7 customer service at which he retorted that I'm just a dealer and I don't have anything to do with the company policy. (DEALER NAME: Electronic Plaza, Palika Bazaar, Rohtak)
I told him that I'm a working man and there is usually nobody at home during weekdays between 10AM and 7PM. He said then I can't do anything about it.
I again called Airtel and by this time I was already irritated. And this time another guys picks up the call and again gives me the same local Airtel number, then tells me to conatct the local dealer and finally says that some company rep will come at around 7.
For the next 5 days, I had to repeat this exercise in futility and finally got the problem solved through the local dealer after coming home a little early on the next friday i.e 27th August.
Why have Airtel given a local service number when they don't even care to attend it?
I didn't expect such a careless attitude from Airtel. Not recommended esp if you live in a Tier 2 city.
Customer ID [protected]
I purchased an Airtel DTH in May'10 and on August 21st 2010, there was a torrential rain after which the DTH receiver stopped receiving signal... we thought that this problem is because of the rain and waited for the day and next day it was bright and sunny still there was no signal... At this I called up Airtel DTH local customer care number [protected] & [protected]. These numbers are never attended by anybody.You can try it even now, nobody would respond. It would be switched off or would just ring till 'no answer'.
Then I contacted Airtel DTH 24X7 hotline at around 10 AM. I told them the problem. The customer care 'executive' had such a poor communication skills that I had to strain my ears to understand what he was saying. After giving me a hundred do's list and my telling I've checked all of it, he finally told me that they will send a representaive and the time was locked at 2:00 PM. The service ref no. was 3630537. At around 1:00 pm, I got a message on my cell stating that the problem has been resolved and I need to contact [protected] to get the service corrected.
I checked and still there was no signal.
I called up again and this time a lady responded. I had to explain the entire situation once again and she said I can get the local dealer detail by typing 'DEALER <PIN CODE>' and they'll respond (Service ref no. 3627661). I did the same and the dealer bluntly said that its sunday and nobody can come. Only on a working day they can come between 10 AM and 7 PM. I asked is this what you call Airtel 24x7 customer service at which he retorted that I'm just a dealer and I don't have anything to do with the company policy. (DEALER NAME: Electronic Plaza, Palika Bazaar, Rohtak)
I told him that I'm a working man and there is usually nobody at home during weekdays between 10AM and 7PM. He said then I can't do anything about it.
I again called Airtel and by this time I was already irritated. And this time another guys picks up the call and again gives me the same local Airtel number, then tells me to conatct the local dealer and finally says that some company rep will come at around 7.
For the next 5 days, I had to repeat this exercise in futility and finally got the problem solved through the local dealer after coming home a little early on the next friday i.e 27th August.
Why have Airtel given a local service number when they don't even care to attend it?
I didn't expect such a careless attitude from Airtel. Not recommended esp if you live in a Tier 2 city.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54506
Pending
0
Resolved
21959
View all 54506 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Airtel DTH — No Signal in Monsoon
Airtel DTH Location: Ahmedabad, Ahmedabad, Gujarat, IndiaPosted:[protected] by peps_007 Send email
No Signal in Monsoon
I have taken Airtel DTH before 7 months. I did not know that it does not work in Monsoon. Even Few Drops of Rain stops giving signalling. And you will be helpless as outside its raining and your DTH is not working.I have made complaints no.3419582 but just false promises. nothing else.
I HAD REGISTER ABOVE MENTIONED COMPLAINT AND I GOT A CALL FROM MR. NASIR - DELHI. HE WAS TRYING TO SOLVE MY PROBLEM AND TOOK TECHNICAL GUY MR.NAVIN/NITIN ON LINE.
MR. NITIN HAD REPLIED THAT " NO SIGNAL IN MONSOON " IS COMMON PROBLEM FOR EVERY DTH. HE WAS GIVING EXAMPLE OF TATASKY, DISHTV. HE HAS ADMITTED THAT THIS PROBLEM WILL REMAIN. SO EVEN IF HE WILL SEND PERSON TO MY RESIDANCE.
Problem is not going to solve.as its common.
I DONT KNOW , WHY HE WAS TALKING ABOUT OTHERS. AND WHEN HE HAS ADMITTED THAT THIS PROBLEM IS GOING TO STAY IN MONSOON OR SMALL RAIN TOO, THEN I REQUEST TO ESTABLISH THE SAME TO NEW CUSTOMER AND RETURN THE MONEY WHOM YOU HAVE GIVEN THIS SERVICE.
Please DONT send me common response. Send me the mail to resolve my complain. Either refund money to all who are complanining for this reason. As your Technical Person has admitted that this problem will persists in small rain drop or monsoon.
Prashant