[Resolved] Airtel — Airtel – Uneven billing charges in first month after porting

velmaram

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

My name is ram, i have recently ported to airtel from vodafone, in very first month am facing problems o[censored]neven billing charges and poor customer service. I rarely use gprs/internet on mobile phone as i use Tata Photon Mobile broadband service. I used gprs from mobile (when am away from my system) like i used to use before porting but am shocked to see that in the very first month am charged Rs. 4,653 only for the gprs charges where am usually charged not more than Rs. 50 to 100 in Vodafone with same usage (without any internet rentals).

My services are barred without providing me details why the charges are levied but on bill generation i confirmed it was for gprs usage charges.

It is surprise to see that the time i used gprs as shown in bill is the time i slept at night and when am busy in office - i can’t use gprs on mobile when am sleeping and its funny to think that i used in office where am connected to 100mbps internet.

I have called customer service several times and spoke with several people when my unbilled amount is Rs. 2700 even after requesting for cancellation of gprs services and after disabling gprs completely from my end i was surprised to see the charges are now Rs. 4,653.

I have all the details of the persons whom i spoke with and the emails i have sent but none handled the issue.

So friends, be careful before porting.

thx,
ram
Mobile No: [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

shakila123

from Mumbai, Maharashtra

[protected] I want this number july 2011 to august 2011 statement report details

velmaram

from Hyderabad, Telangana

Mr. Rakesh Ranga,

I don't understand what work has been done since one week, you replied to my concern on 13 Aug and i received call from one of your team member on 16 Aug evening who just told me that my concern is being taken into consideration and driving towards resolutions but when i asked him do you actually know what the concern is all about and the airtel no. which am inquiring he could not answer.

I explained him the issue once again and gave the mobile no. which am inquiring about finally he told he will get back to me on with resolution on 17 Aug morning. I did not get till now.

Also on the same day 16 Aug i received call from your collections team for recovery of bill amount, they asked me to pay half of the bill amount and i said that i will pay for what i have actually used. I asked her to email me with the conversation had on phone, she did not sent an email nor called back me for resolutions.

Services are barred since last 20 days and don't understand how long it will still take. Please don't make me to regret further for porting into airtel from vodafone.

thx,
ram
mobile: [protected]

velmaram

from Hyderabad, Telangana

Mr. Rakesh Ranga,

Please be clear from your end before adding your valuable comments, issue is Not Resolved till now even after regular followups with you, no one called me with resolutions. Please take this request as high priority and confirm me the correct bill amount to pay for activating services.

DONT ADD DEFAULT COMMENTS AS THE ISSUE RESOLVED WHEN ITS ACTUALLY NOT.

Do call me at [protected].

thx
ram

arcadiansmokerz

from Bengaluru, Karnataka

So was the case when I used to use Airtel. It was because of these thrilling charges levied by this so-called Premium Service provider that I had to port to another service provider. Some charges levied by them are so unreasonable and unreliable that it is hard to believe the same. It is a total distrust of the hype that the brand Airtel carries. It is only because of its undoubtedly good network that it has a good customer base but if the above mentioned things continue at the same spree, the days are not far when Airtel's customer base will go down like the markets in the US.