[Resolved] Airtel — Plan committed by sales team different from plan offered

jkumar.ooty

Address:	20, Sarakki Main Road,J P Nagar 1st Phase, Bangalore, Karnataka 560078, India, Bangalore, Karnataka
Website:	airtel.in

We received CUG plans, it was given by Airtel sales person named Shashi.
The plan which was offered to us was "Airtel Special Value 199 CUG Plan"
But the plan which was set is "Super Saver 199 CUG Plan"
They gave around 40 connections and some connections had the problem.
After the first month bill, two connections was changed but we had to pay the bill.
Now the second month bill has been generated, but the plan has not changed yet, for the following numbers.
The numbers are:
[protected] (Sathiya Priya)
[protected] (Jayakumar)
[protected] (Prashil)
[protected] (Jayakumar)
[protected] (Sahitya Peda)

We have escalated the complain to maximum level, but we do not get any response.
When we try to call the following numbers, who are the managers they do not pick the call.
1. Name of the executive: Deepak(deepak.[protected]@in.airtel.com, [protected]) , Shashi([protected])
2. Contact number of the executive: Shashi([protected]@bluebirdz.com,[protected])
3. Location of the airtel Relationship Centre/ location from where the connection was procured : Nandi durga Road(ndr) , executive :vijay([protected]),Manager :krishna bhushan and Bhargav([protected])
6. Alternate Mobile Number and Preferable Time of contact: +91 [protected](Prashil)

Our parent ID is : [protected]
Sample number which has the plan is: [protected], [protected]

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Anjali Jain

from Gurgaon, Haryana

Airtel — Monthly Bill plan

Without my permission Airtel has changed my monthly bill plan form Rs.50/- to Rs.298/-.

I want my earlier plan. kindly change my monthly bill plan to Rs.50/-

Ajay sawarkar

from Pune, Maharashtra

i want my bill on my emial adrees.

NARAYANASETTY

from Delhi, Delhi

march month bill not yet received, my post paid bill mobile no.[protected]

send2mm

from Chennai, Tamil Nadu

AirTel — No Offer

Dear all.. i'm using Airtel for the past 5 years.. network is very superb.. But they giving very very less offers.. While Tata DOCOMO came to tamilnadu. at that time time they giving many offers..then DOCOMO not reached that level.. so all are using Airtel.. So they came as it is.. NO OFFERS!!! ..STD are very high cost compared to other network. I think they are cheating us.. so try to avoid... we can go to other network. Now they announce Diwali offer 301 for 301 full talktime.. in this offer rich peoples only recharge.. what about middle class and low class..

sabirv21st

from Thrissur, Kerala

AirTel — no offer from Airtel

i have been using Airtel connection for a long time.i am very thankful to Airtel for giving excellent services and offers in my past days.but at the moment something went wrong somewhere. it means now a days i am not happy with their services. its long time since i got any good offers from their side. i dont know what happend to such a good reputed company like Airtel.if it is going like this i am sure that everybody will change their connection.it will happen soon.

if i am talking about their customer care service this page wont be enough. now a days some executives are attending the calls . infact they dont know what Airtel is giving for cusomters. they are leading into trouble.and also they are giving wrong informations.its rediculous.

please give updates about Airtel and services to the executives who works in customer care.i dont have the habbit of blaming any1 but i am compelled to register the naked truth. this is not blaming but i am tellling the truth

mob[protected]

anupdeshmukh

from Jaipur, Rajasthan

Bharti Airtel — New Connection

New connection was taken on 16/02/2011 but still it is not activeted and their exucatives are not responding to call. List of exucatives and their contact numbers are

Varsha [protected],
Disha [protected],
Sales Agent [protected].

Please tell me the procedure for filing the complaints.

AnkurMehrotra

from Delhi, Delhi

Bharti Airtel Limited — New Connection

It’s like harassment if company is not able to provide services than why not come straight forward with the same statement? Why company use to waste others time, if Airtel is not having option to provide number as discussed earlier than we can spend out time with other service provider for particular number, if company use to be straight forward than it could save our & company’s own precious time.

It’s ok if company is not able to do something as consumer said for, but please next time never mark someone in queue, we know m/s Bharti Airtel Limited is being famous to not resolve the complaints but we were not being aware that existing customers cannot get same number in new series also.

Well Ms. Rekha Kesharwani & Ms. Hemlata Airtel Presence Officers, thanks as you wasted our time by assuring us for call back & being disappear, next time never do this again with anyone else otherwise trust would not come at Airtel anymore whatever trust remains now.

With Thanks For Nothing & Regards as Airtel Proven to be as We Expected.

Ak Mehrotra
[protected]

AnkurMehrotra

from Delhi, Delhi

Mr. Rakesh Kumar please keep this thing accepted now that you peoples who belongs to presence are not for doing anything and this is just only t show like company is listening, as rekha kesharwani, hemlata, and other so many officers are not able to resolve a simple issue of new connection [protected], we get to know that you people would not do anything thats why we had started to use other service providers as our new channel partners and those companies are really so happy that they found customer like us who use to leave credit balance with them and having many connections which providing them a better business. so Mr. Rakesh you may kindly requested to not show fake things as airtel presence never like to sort out anything, may be this department is not having even a single authority to do anything than how come to sort out any problem?

We hope you would not missguide us anymore.

Ak Mehrotra

AnkurMehrotra

from Delhi, Delhi

airtel presence is just a show peace like. as airtel presence failed to solve the issue of a new connection within three months (more then three). This is Airtel.

SARTAJ_IOCL

from Gurgaon, Haryana

AirTel — no information about the plan

Dear Sir,
I recharge my cellphone with the top up of Rs110/- before topup my plan was 1p/s. After recharge my top up my plan automatically switch over to 1.02/s. for this plan neither company nor his agent( Wadhwa communication Panipat refineryt township Panipat ) informed me about the plan that your phone automatically transfer to the new high rate plan.When I asked to the agent than he says that company did not tell us that the plan will be changed.
so company is not giving the proper information about the plan they are cheating to the customers. I want my old plan which was 1p/.
Please take the necessary action to the Airtel service provider.

sartaj
[protected]

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Kumar,

We would like to inform you that your concern listed 30 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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jkumar.ooty

No. The problem is not resolved yet. It has been more than a week I raised a complain here, also It is been more than two months I have raised a complain to Airtel. No action as been taken till date.

CC Consumers

Namaste!

You wrote in on[protected], requesting for change bill plan for your airtel mobile number [protected] and along with other airtel mobile numbers.

Thank you for your mail to airtel and the opportunity to assist you.

We regret for the delay in responding to your email and sincerely apologize for the same

We regret that we are unable to cater your request, as the mobile number is not subscribed in your name.

At airtel, we enforce the most stringent security measures regarding customer's privacy. Hence, we request you to forward the mail only from the subscriber's official email address to proceed further.

We hope that we have been able to address your query.

Please do write in for any further assistance.

Yours Sincerely,
Janani DG
Customer Care
Bharti Airtel Limited