Airtel Mms — Airtel MMS not working even after Ayodhya Ban removed

duane

from Hyderabad, Telangana

Address:

Andhra Pradesh

AIRTEL banned "bulk SMS" and MMS around 22-23 SEP as per Govt. of India instructions.
The ban was removed on 04 OCT - however the MMS services still remain unavailable - when sending one gets a "Message sending Failed" and the details show "Invalid Originator Details" as the reason. (NOKIA X6-00 16 GB handset).

Details of the ban (and removal) can be viewed online:
http://economictimes.indiatimes.com/news/politics/nation/Ban-on-bulk-SMS-till-Ayodhya-ruling/articleshow/6610233.cm...⇄

http://economictimes.indiatimes.com/news/politics/nation/Centre-not-to-renew-ban-against-bulk-SMSes/articleshow/668...⇄

AIRTEL "Complaint Helpline" (198) was contacted on 06 OCT 22:42 hours.
An extremely disappointing experience, synopsis of which is below:

- Agent SURESH pro-actively suggests "handset settings" to be at fault - only after insistance that the handset is a new NOKIA X6, 2 weeks old, that he carries on

- Call transferred to Team Leader without any request from my side (an attempt to reduce the call handling time)

- Team leader LAKSMI did not offer any help - attempts to confuse one with the statements that "only SMS was banned"

- Team Leader offers a complaint - disconnects the call in a hurry without any resolution OR issuing any complaint number

Quite obvious that AIRTEL agents lack the following:

TRAINING (and hence unable to troubleshoot),
INDUSTRY AWARNESS (and hence insist only bulk sms has been banned) and are in a hurry to close the call (seen both with the transfer to Supervisor & call disconnection thereafter without any complaint being raised as no SMS receieved with the complaint number).

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Comments

Supriya Sharma

from Agra, Uttar Pradesh

AirTel — MMS not working

Dear Sir / Madam

I hav a Nokia mobile with airtel prepaid connection. The problem is i have not recevied any MMS from Airtel but my sister received lots of MMS from airtel. My sister also have a airtel prepaid connection. I also asked the customer care then he gives me details of Consumer Complaints Forum that's y i complaint to you.

Kindly help me for this above problem.

Thansk & Rgds
Supriya Sharma

rajkumar.mrinal

from Mumbai, Maharashtra

this is the same thing happened with me my number is [protected], the agents are fooling around and i dont know why airtel people are taking these people in their technical side they doesnt know anything about technicalities and just mugging up the parameters given to them by the trainers. One person even disconnected my call after he said will be transferring calls to his superiors, may be the superiors are resting and not able to or doesnt want to come on the line .

i have called them 7 times for the same problem but in vain they all gave the same solution which was not working, they even raised complaint and have given me the complaint number saying it will be resolved on 12th oct 10 at 12 pm but no one called me up nor the issue was resolved instead they raised similar complaint again.

they are charging on every calls and just making us to wait and increase the time so that we can charged for those calls, may this is one of the technic to make money.