[Resolved]  Airtel Mobile Postpaid Connection — tracking of my call history

Airtel Post Paid — Mis use of call history

Respected Sir,

I , Mohan kumar A K , have been working in Cochin for the last 4years.

I have been using one Airtel mobile postpaid connection ([protected]) for last three years. due to financial problem last two bills amount can not paid. but i made a payment of 1000/- on 28th February which is collected by an executive named Mr.Anil ([protected])who guaranteed me that he will manage to cancel the barring of outgoing and incoming call till march end and for that i need to make the balance payment in the tenure. but after 2 days my outgoing and incoming calls have been barred. i have informed Mr Manoj but barring have not been solved.

then on march 10th an executive named Mr. Manoj ([protected])called me in my alternative number of [protected], and convert me to make the payment the march itself, i have guaranteed him that i should
make the payment .but on 13th march a lady had made call to my two friends having numbers (Only two informed me about this) and told about my due of payments and asked my contact details but i have already give my alternate mobile number and mail id [protected]@gmail.com to Airtel for the best communication which has been used by Airtel many times. But instead o[censored]sing my above number or mail id ,they had tracked my call history and called my friends without any reason because that time my alternative mobile number is active and available. i had made call to Mr. Manoj and informed the situation and my resistance to pay the balance where i have been threatened like anything.

Again 15th march Another executive who having mobile number [protected] had called and asked about
the payment.that time i have expressed my resistance to pay the balance. but after few time again my friends got call from the same number ([protected]) and discussed about the due payments where i was really so cruelly insulted .Here Airtel has purposefully misused my call history without any legal reason.

This is not for reasoning me for not making my payment but for the cruel method used by the collection team against the poor customers. Also this reveals the freedom which is given to the collection team by the service providers which is really "the hurt of my human rights". here the authority can check my history of payments details against Airtel which almost a fair till last September when my business become very bad. Three week back i joined in a new company and i will pay the balance very soon. but before that i need to get my rights regarding this kind of call history tracking and insulting me within my business and friends network.

Again i got calls to me on 26/03/10 at 11.20 am form mobile no [protected] and abuse me very cruely when i express my resistance to pay . my friends got calls on 27/03/10 for a land line[protected] ans asked about my contact details which i have already to you..





Mohan Kumar A.K.

Issue: Rs.98 value pack mobile net not connected from 29.03.2011

Respected Sir/Madam,
My name is Dipankar Roy & my Mob. No.[protected] addressed by B/213, Patuli, Garia, Kol-94.My handset Model No. Samsung B5722 DUOS TOUCH & its IMEI No. [protected] buy from Fast Information Centre, 30A, Baghajatin Place, Kol-86. (Attached Scan Copy).
On 29.03.2011 I came at Vodafone store Garia branch customer care department at 11:00 A.M to connect net connection on my cell phone & paid Rs.98/_ for this connection charge & recharge Rs.20/_ top up for balance. (Attached Scan Copy)
The customer care executive said that it would connect during 4 hours but not connect that day.
Next day (30.03.2011) at 11:00 A.M again came at Vodafone store Garia branch customer care department & the executive said that it happen due to my previous negative balance (previous any time) & it will connect between 4-6 hours but till now not connected.
I am fad up I have no time to go again & again Vodafone store Garia branch customer care department due to my job.
So please inform me what is the responsibility of Vodafone Esser Company for a customer & how to solve my harassments?
Please do the needful as soon as possible.

Thanks & Regards,

Dipankar Roy.
31.03.2011