Airtel — Network Issue

Address:Mumbai City, Maharashtra

I recently started using a Airtel Postpaid connection.
But since the 1st day, I am unhappy with the services, as i do not get Indoor Coverage in my Building, the time i get back home, i am cut off from the world, as there is absolutely no network...

Have raised multipe Service Requests:[protected], 43893141, but each time the SR was closed saying Issue resolved, without even bothering to contact me and know the actual issue.

I get the feeling that, they have an automated process, which closes the SR within the TAT, without even trying to correct the problem, just to boast of 100% compliance..

Its been more than a month now, and the network issue still persists, and if it continues any longer, will have no other option but to move to a better service provider, who value the Consumers rights and do not take them for a ride by such ridiculous Customer service process...
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

friendz pack — For wrong rental deduction

For wrong rental deduction.
Yesterday i had made a STD call to Airtel Number and i was charged 2.40 rupes per min. instead of 1 rupee per min.
As per the details give to me regardin this pack i should hav been charged only 1 repee per min.
I had tried to cal customer care but they are not able to help me with this.

Please let me know asap what is the issue.

Airtel — Network Problem for past 1.5 years

This complain is in accordance to NETWORK PROBLEM of Airtel in P/O:- SARMERA, Dist:- Nalanda State:- Bihar, INDIA.

I A.K.Sinha a resident of Vill:- Cheron P/O:- SARMERA, Dist:- Nalanda, State:- Bihar INDIA am owing two prepaid connections of Airtel for the past One and half years. The numbers are as follows:- +91 [protected] / +91 [protected].

I am having regular problems with the network problem of Airtel since day 1. The signal in never weak but remains dead. Altough my residence is only 3 km. from the nearest Airtel tower which is situated at Sarmera. I never get my signal.

Altough having complained to your customer care division for nearly 50 times of the same nothing has been done to stop this. This careless attitude of Airtel made me write this complaint through the .mail

If the same continues I am sorry to say I will not only quit myself to some other network but will make all effort that can be done to switch all the existing customers to the same.
very bad network service at simiri bhoj pandoul (madhubani)
regards:-
vijay thakur
1. The callers to my phone are complaining that my phone is switched off even though it's always on. This is happening for quite sometime now and it got worse since the past few days. Due to this I am looking forward to pull out all your services and move on to another service provider.

2. Increase in no of Tele marketing Calls. This is Just pathetic...

3. You are only good at disconnecting connections if bills are not paid on time
For the past 15 days, Airtel network in BTM Layout is patatic, Iam not even getting singnal in my house. I was using this number for the past 12 months. Now airtel is saying that they can sort out this issue after1-2 months. In this senario iam not able to change the mobile to other service provider as i had informed to all my customers, friends and family. I strongly recommend not to go for Airtel network for any users/
Hi,
This is Pritam Mohanty, a Airtel customer (Cell# [protected])
.
I'm sorry to say but I'm going to through a very bitter experience with Airtel. Its almost 7-8 months that I've moved to Pimple Saudagar Area in Pune, Maharashtra in July 2008 and I've started facing network issues. It continues for almost a complete day or two. So I'm loosing a lot in the ground of business and personal communication. It not only stops here. As there is no signal for long time, my cell phone's battery gets drained out very frequently searching for the same. I've lodged several complaints calling 121. They say either they are looking into it or they will agree that there is actually a network issue and the customer has to bear the pain with them. But no specific action is being taken. Previously it used happen once in a month or so. Now the frequency has increased and its happening almost every week. And this week it reached the heights. There is no signal first of all. So I can't call 121. I searched in the net and tried calling [protected] along with my telephone pin from my other landline. I tried almost 10 times. Every time it either didn't connect or connected to the product department which could not help me in any way. Not even transferring the line to the correct department. There is no point talking to them it seems.

So I'm left with no choice but to discontinue my services from Airtel and move on some other reliable provider like IDEA. My wife s having IDEA connection and we have never faced any issue with that. Hope Airtel takes all these issue a bit seriously. If guys boast of being the No.1 private mobile service provider in India and then live up to it or learn something from other providers. Just making big ads won't keep the customers with you. Please see to it that you are actually doing what you are saying.

I'm appealing to the Airtel BOSS es, if you guys do record all the customer issues, please take out some time and listen to get the real picture. Else it lies in the dustbin.

Regards,
Pritam
To
Nodalofficer,
Mumbai.

Sub - Complaint regarding Coverage/Signal Issue

Respected sir,
I am Hiren Sachde my mobile number – [protected]. I am staying at 24/8, Bombay Sargam, V.B.Lane, Ghatkopar (E), Mumbai – 400077.

I am facing Network Problem from 12th Dec, 2008. There is zero (no) network at my home and very poor network in surrounding area. I had made complaint regarding the same on 16th Dec, 2008. My complain reference number is 19787849. Approx 2 months 12 days (75 Days) has been passed but there is no solution. In respect o[censored]pdating complain again and again there no solution.

So please help me for the same.
Thanking you,
Your’s Faithfully,
Hiren Sachde.
I HAVE RECEIVED ONE CALL FROM MUMBAI LAND LINE No.[protected]. THIS IS OFFICE No. WHERE THE INCOMING ARE BARRED. PLEASE HELP ME TO GET THE COMPANY NAME. I HAVE APPLIED FOR MANY COMPANIES FOR JOB. I WANT TO KNOW FROM WHICH COMPANY I HAVE RECEIVED THIS CALL. ACCORDINGLY I CAN APPROACH THEM. MY MOBILE No. [protected] HYDERABAD
Dear Akila Ganesan
Service Request number 27237192

No calls were recevied from your end already 8 days over and u have dissconnected my phone let me known weather your coustomer care executive s are working on this and u want another 10 days .Same way it happend for me in network issue (8 months) this is the worst service i ever seen in my life. This will be the black mark for Bharti Airtel Limited . So tell me weather you can retrive my connection or not so i can think for alternative plz reply immd.See i am a bussiness men i may get everyday calls for my coustomer so i can inform them alternative service. Call me on [protected]
It Has been an Year i had Complaint the Airtel for the Severe Network Issue at my residence in Santoshnagar, But No one is bother to look onto this issue. my Res Add: 87 migh new santoshnagar colony Hyderabad. and Iam using this Airtel No. Since 5 Years and its very Difficult for me to change it in a short spam of time.

on sep 20 i had recieved a mail from airtel that my complaint has been registered with Ref no:[protected], after that there was no communication from the Airtel.

AIRTEL HOW MUCH OF YEARS ARE REQUIRED BY YOU TO RESOLVE THE NETWORK COVERAGE ISSUE.

Being a Network Engineer i Know How the Mobile Network Devices work, Need a Explaination from Airtel on this issue.


Name : Mirza Faheem Baig
Mob Airtel: [protected]
Mob Idea : [protected].
Dear Sir,

we are facing searious network issue in nashik.

Airtel is not tal bothered to solve the probelm.

Kindly look into.
Dear Airtel,

Awaited for the Rectification of the Airtel Network coverage but, of no use still the issue persists. Hence i had taken a new connecton from Vodafone, and like you to disconnect my number. I had faced a lot of issue with Airtel, and cant spare Airtel Any More.
COMPLAINED FOR WRONG DEDUCTION

I have recharged mobile No [protected] for Rs. 92/- for GPRS activate in day/noght. But amount have not shown on night pack *125*3#. Request cleared that amount have been deducted in night pack 2 GB.
HI
I had launched for the poor network service since october 2009 which was accepted on nov 2009. to confirmed they had conducted the survey for that locality.
But still till date that problem is not being fixed also had informed them that will not be paying until and unless this issue is resolved.
They had called on january 2010 that this service issue will take another week to fix it, so i waited but still not fixed finally i had to discontinue the service cause not able to pick up the call from inside the home. To recive or make call every time i have to get outside.
Now they are asking to pay the bill.
Why should i pay the bill?
Should i pay the bill for call disconnection and to callback them?
hi,
i am ganesh.. residing in tambaram.. my no is [protected].. for the past few months, sometimes i get my friend's forward 10times.. if a single sms is sent from the sender it comes to me as min 5 msgs.. i dunno why its happening..

i contacted the customer support and they are telling like the issue is with my mobile phone samsung star.. i even changed my mobile and saw that, it do happens.. i dunno what to do.. really sucking my mobile storage and network..

regarding the hellotunes too i wish airtel to have an online portal where the customers can upload their songs and choose it.. because many of the top songs from old films not available in their database..

Airtel — No network coverage and customer complaints are not valued

There is no network coverage in my area melnallathur. The response from their customer care is so poor. As they not taking the issue seriously, i'm going to change my network,not only me i prefer my sister,friends and relatives to do the same. I waited three years with mere network(lot of time no coverage) thinking that they'll improve their network but they didn't. They charging for complaints too. so they taken steps to stop complaints but not to rectify it. If you can't give network then why the hell you telecasting the ad seeking you are the best in network. Stop giving false information and cheating people. When you can't give signals to mobiles while you can give signals to television inside home. If you can't give a network just message me that you can't provide network to my area where more than five thousand living and famous for Caterpillar company, so i'll act accordingly.
I, B. Anil Kumar, working as Auto CAD Engineer in GVR Infra Projects Limited. My Mobile Number is [protected]. for five years. I am using this sim by giving this sim number to my relatives, friends and Employers. Even I have to got any jobs from any Employer, this number is utmost important why because of the same number I have been furnished in the Details of Curriculum-Vatae. The Signal has been suddenly Stopped and I cannot get able to communicate with my Friends, Relatives and Employers through this Airtel Network Coverage System. I am facing problems with Poor Network Coverage. There is no Signal Availability at any time from the last two years. This makes me to bring this problem to your kind consideration many times for rectifying the problem by calling your Custumer Care Executive. This process has been going on from the last two years. There is no response from there side. This complaint numbers and &date mention below
April 26 ,2009, 27249733.
31st Dec 2009, 30208687.
21Jun 2010, 32814553.
3rd Aug 2010 , 33420642.
9th Dec 2010 34898226.
This is very severe and makes myself to go to written complaint against you prior to forward this complaint against your Airtel Network .

.

.

AirTel — networkissue

my mobile num is [protected] ,iam facing network issue ,sometimes i not getting the signal bars in my mobile .if i switch of my mobile and switch it on getting the signal bar is properly ,this is very iritating to me ,iam using this connection past 2years ,this condition is forcing to me for get other connection....so pls check and do need full
Dear Sir,

This is Vivek Poddar from pune(M.H.).
This is the 4th time i am writing to you. This is with regards to the network issue at my are.
I reside at Shanti niketan society, behind Aditya garden society, warje, mumbai pune highway, pune.

I am facing lots of problems with you poor coverage. As i enter at my sociecty network coverage is very low and at my flat i am not able to talk.

All that i came to know from a local vendor is that that previously there was a tower installed near my society which was removed later without any reason and that is the reason of poor coverage in that area.

I have recieved so many confirmation massege from airtel that we are currently working on your request. and the last msg i have recieved is showing my service request number is CINDL[protected].

But unfortunately all that i have recieved is just messages and now I am so fed up and wish to change my number. Please if you can do something or else i will left with no choice changing my service provider with same number.

Hope this message will have some impact and you guys will take care of this matter seriously.

Thanks & Reagrds,
Vivek Poddar
[protected]
[protected]
Dear team,

from past one week i am not able to receive the incoming call. the message comes" this number is not available" but i can make the outgoing call.

Kindly resolve this issue otherwise i will end this service

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54497
    Pending
    0
    Resolved
    21957
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information