[Resolved] Airtel — Network Issues | |||
Sir I have been the customer of Airtel for last 15 years and for past seven (7) yearsIi have been facing acute network problem. Inspite of lots of complaints made in theses seven (7) years, nothing has been done in this regard. I have suffered lots of embarrassment due to frequent call drops which eventually is due to worst network coverage as compared to other service providers. Sir, if this is the service provided by the country's leading mobile service provider, then I am afraid to say about the rest. Kindly do something in this regard. Your's Sincerely B.N. Varma [protected] [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 16 Comments | |||
Comments
Hi,
I am an Airtel Delhi NCR customer. I am facing a very network issues at my home. I already did a complaint on customer care many no of times and every time I got a answer that work is going on your complaint and our network engineer is there at your home very soon, but there was no response. I first lodged a complaint in mid of June. This problem was not there before but this started from the month of May.
I want some body to look at this please. My no is [protected].
Thanks
Mukul Arora
I am an Airtel Delhi NCR customer. I am facing a very network issues at my home. I already did a complaint on customer care many no of times and every time I got a answer that work is going on your complaint and our network engineer is there at your home very soon, but there was no response. I first lodged a complaint in mid of June. This problem was not there before but this started from the month of May.
I want some body to look at this please. My no is [protected].
Thanks
Mukul Arora
AirTel — Frequent Call Drop inside my home
I've taken 2 new airtel connections in the month of December 2008. I've heard of claims of very good signals from airtel and that was the prime reason i moved from vodafone to airtel.But inside my house I'm just not able to talk. There is no signal at most times and some times there is a weak signal and call drops are very very frequent.
I made a complaint to the customer care on 13th December 2008 and I was told there was a problem with tower and they are setting up a new tower.
It's been 2 months now and I'm still facing the same problem.
Please help me
Sir/Madam,
I have been complaining about major network problems in my residential area (Lodha Paradise, Majiwada, Thane, Mumbai). No one from Airtel contacted me in the starting.
After a month, customer service department started calling me again and again about the complaint and registered more that thrice my complaint. No action was taken on this.
I got a call from customer service department again stating that they have resolved my problem by increasing the network in my area. After that the network started behaving in worse manner than before.
I have wasted my money in call drops and many other aspects of this service. Help me and your department in rectifying the problem.
Regards,
Gaurav Garg
email: [protected]@hotmail.com
I have been complaining about major network problems in my residential area (Lodha Paradise, Majiwada, Thane, Mumbai). No one from Airtel contacted me in the starting.
After a month, customer service department started calling me again and again about the complaint and registered more that thrice my complaint. No action was taken on this.
I got a call from customer service department again stating that they have resolved my problem by increasing the network in my area. After that the network started behaving in worse manner than before.
I have wasted my money in call drops and many other aspects of this service. Help me and your department in rectifying the problem.
Regards,
Gaurav Garg
email: [protected]@hotmail.com
i am facing network coverage rom last 4 months in my home..inspite of repeating comlaint to airtel..theri nodal officer nothing seems to work..and in furstration when i stopped paying my bills they are calling up everyday..why do they dontr care rfor customer service and care only fort payment..hope this help in etting some resoluton
AirTel — Network issues
Hi All,i have kept compaining to airtel customer care from early 2009 on the network issues in banashankari, hoskote areas, where the signals are always less than 2 lines and most of the time it shows "no service" and unable to make or recieve calls most of the time.
till now airtel is just telling we are installing new towers and giving false promises. when i call the customer care they say we have visitied these areas and dint fine any issues.
but one of the person from network team did visit my place and when checked he clearly told the network is very poor at my locality and he will infrom airtel teams to rectify the issue.
after this survey also i dont see any change...
regards,
Gautam Sreeram
Mobile[protected]
Hello,
I am using Aitel Postpaid Connection from Past 5 Years.Form last January 2010 iam facing the problem of Network in my Home.Once i entered into the house i am not able to recieve the calls or make the calls as it showing Emergency Calls.I have lodged complaint with there Network teams about the same in the month of May 2010 they said they will resolve it in 90 Days as its 90 Days was completed i have called them and asked about the same to that Team,they are simply saying they are not able to resolve it till now.As i cannot change the number as i am using it from last 5 yrs.Kindly suggest me on the same..
I am using Aitel Postpaid Connection from Past 5 Years.Form last January 2010 iam facing the problem of Network in my Home.Once i entered into the house i am not able to recieve the calls or make the calls as it showing Emergency Calls.I have lodged complaint with there Network teams about the same in the month of May 2010 they said they will resolve it in 90 Days as its 90 Days was completed i have called them and asked about the same to that Team,they are simply saying they are not able to resolve it till now.As i cannot change the number as i am using it from last 5 yrs.Kindly suggest me on the same..
i agree it sux in pune...
Hi Everyone
I would like to tell you about the poor customer service of SO called best network for cellphones in india.
We shifted to delhi 3 mnths back . since then we are complaining to customer service & no body showed up to verify or survey the poor coverage when i wrote to Nodal Officer he talked big about the company BUt did Zero efforts to resolve our issues . i m going to post the emails exchanged between us . You can analyse & tell me if you had a same problem or any suggestions im gonna post more about this lazy customer service & ignorancy of biggest network provider in india , i hope i can reach Sanjay Bharti mittal & he can read & see how his organization is doing so far.
From: "nodalofficer.[protected]@in.airtel.com" <nodalofficer.[protected]@in.airtel.com>
To: [protected]@yahoo.com
Sent: Tuesday, February 7, 2012 7:05:07 AM
Subject: Re: NETWORK ISSUE [|BAL|Qrc[protected]|]
Dear Mr. Alagh,
Warm greetings from all o[censored]s at airtel.
This is in reference to the email received on 05 February 2012, expressing your concern regarding the network coverage for your airtel mobile number [protected].
As per your telephonic conversation with the undersigned, we would like to inform you that, airtel has a very robust network and we have the best in class infrastructure deployed to ensure continued services to our customers. Despite the same, a network issue may be faced in some cases due to several reasons like location of a building, topography, climatic conditions, the handset quality etc.
Further, we would like to inform you that, we have already forwarded your concern regarding the network coverage to the concerned team vide service request number 41860586 and our team will update you on the status of the same by 08 February 2012.
We thank you for taking out the time to voice your concern. At airtel, we believe that, it is our customers' feedback that helps us to improvise on our services.
We regret for the inconvenience caused to you.
We hope that, this response has addressed your query suitably.
Please do write in for any further assistance.
Please feel free to speak to our call centre executive on 121 regarding any query/request and on 198 for any complaint. You can also email us at [protected]@in.airtel.com.
You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.
Warm Regards Maya Maya Nodal Office Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7696F01E67A8EA117290FE 2 C D7E82858889F571D1 D E F7593F7117394F4137791F1187E[protected]&refno=Qrc[protected]
[protected]Original Message[protected]
From: [protected]@yahoo.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 05/02/2012 09:51:51 PM
Subject: Network Issue
Hi
I would like to bring it to your attention of network problem we are going
through from last few months .
we tried to call & resolve the issue but the problem is still the same , We are
highly disappointed of
airtel customer service & network coverage which was best few years back.
please help us out.
If you cannt i would be going ahead & filling a case with indian cosumer
department also writting
some blogs online that would add some stars to the Airtel,s popularity.
I am a 8 year old customer & its funny how airtel is treating me.
Thank you
Parikshit Alagh
[protected]
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
I would like to tell you about the poor customer service of SO called best network for cellphones in india.
We shifted to delhi 3 mnths back . since then we are complaining to customer service & no body showed up to verify or survey the poor coverage when i wrote to Nodal Officer he talked big about the company BUt did Zero efforts to resolve our issues . i m going to post the emails exchanged between us . You can analyse & tell me if you had a same problem or any suggestions im gonna post more about this lazy customer service & ignorancy of biggest network provider in india , i hope i can reach Sanjay Bharti mittal & he can read & see how his organization is doing so far.
From: "nodalofficer.[protected]@in.airtel.com" <nodalofficer.[protected]@in.airtel.com>
To: [protected]@yahoo.com
Sent: Tuesday, February 7, 2012 7:05:07 AM
Subject: Re: NETWORK ISSUE [|BAL|Qrc[protected]|]
Dear Mr. Alagh,
Warm greetings from all o[censored]s at airtel.
This is in reference to the email received on 05 February 2012, expressing your concern regarding the network coverage for your airtel mobile number [protected].
As per your telephonic conversation with the undersigned, we would like to inform you that, airtel has a very robust network and we have the best in class infrastructure deployed to ensure continued services to our customers. Despite the same, a network issue may be faced in some cases due to several reasons like location of a building, topography, climatic conditions, the handset quality etc.
Further, we would like to inform you that, we have already forwarded your concern regarding the network coverage to the concerned team vide service request number 41860586 and our team will update you on the status of the same by 08 February 2012.
We thank you for taking out the time to voice your concern. At airtel, we believe that, it is our customers' feedback that helps us to improvise on our services.
We regret for the inconvenience caused to you.
We hope that, this response has addressed your query suitably.
Please do write in for any further assistance.
Please feel free to speak to our call centre executive on 121 regarding any query/request and on 198 for any complaint. You can also email us at [protected]@in.airtel.com.
You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.
Warm Regards Maya Maya Nodal Office Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7696F01E67A8EA117290FE 2 C D7E82858889F571D1 D E F7593F7117394F4137791F1187E[protected]&refno=Qrc[protected]
[protected]Original Message[protected]
From: [protected]@yahoo.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 05/02/2012 09:51:51 PM
Subject: Network Issue
Hi
I would like to bring it to your attention of network problem we are going
through from last few months .
we tried to call & resolve the issue but the problem is still the same , We are
highly disappointed of
airtel customer service & network coverage which was best few years back.
please help us out.
If you cannt i would be going ahead & filling a case with indian cosumer
department also writting
some blogs online that would add some stars to the Airtel,s popularity.
I am a 8 year old customer & its funny how airtel is treating me.
Thank you
Parikshit Alagh
[protected]
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
Hi,
I stay in new civic center, bhilai. We all have airtel connections and have been using them more than 5 years.
Initially we had no issues but from last 2 years we have raised many complaints to airtel and to local airtel partner about the network issues but all complaints are vain. No one from airtel is taking any effort to fix the issue. I am very unhappy with the way they are ignoring our concerns. I want to get this escalated within Airtel and in consumer forum.
I stay in new civic center, bhilai. We all have airtel connections and have been using them more than 5 years.
Initially we had no issues but from last 2 years we have raised many complaints to airtel and to local airtel partner about the network issues but all complaints are vain. No one from airtel is taking any effort to fix the issue. I am very unhappy with the way they are ignoring our concerns. I want to get this escalated within Airtel and in consumer forum.
Hi,
I have been using Airtel service for the past 4-5 months.
Its a Post paid connection as a coorporate connection.
I have already logged a complain regarding NETWORK ISSUSE to concerned authority.They had assured to resolve this issuse withing minimum time but its almost one and half month gone.
The status of complain is as usual.
I am facing a serious problem with network in my locality.
My Number : [protected]
My current Address : Block- EF30, 1522 Rajdanga Main Road, Kolkata-700107.
Waiting for some positive result from your side.
I have been using Airtel service for the past 4-5 months.
Its a Post paid connection as a coorporate connection.
I have already logged a complain regarding NETWORK ISSUSE to concerned authority.They had assured to resolve this issuse withing minimum time but its almost one and half month gone.
The status of complain is as usual.
I am facing a serious problem with network in my locality.
My Number : [protected]
My current Address : Block- EF30, 1522 Rajdanga Main Road, Kolkata-700107.
Waiting for some positive result from your side.
Namaste Ashutosh,
We would like to inform you that your concern listed 25 Aug 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 25 Aug 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We submitted a complaint about a week back due to the constant network drops in a prime location such as BTM II Stage in Bangalore. A week into this no action has been taken and there is no network in our area. The customer service got back to us asking us to monitor this for 3 months and then if required they'd change the tower itself.
This is unacceptable as we pay about 500 Rupees per month for 3G services and we aren't even getting the basic coverage. Neither are we able to make calls within the house nor use internet services when a week back we used to get full coverage. Is this the way you treat a platinum customer? What do you expect us not to make any calls for 3 months? Webpages loading at 2G speeds when I'm shelling out 3G prices!
SR Number:51657788
This is unacceptable as we pay about 500 Rupees per month for 3G services and we aren't even getting the basic coverage. Neither are we able to make calls within the house nor use internet services when a week back we used to get full coverage. Is this the way you treat a platinum customer? What do you expect us not to make any calls for 3 months? Webpages loading at 2G speeds when I'm shelling out 3G prices!
SR Number:51657788
I am using airtel past 6 years i have lot of net work problem in my home town marakkanam villupuram district.now i am working in chennai i using htc 816 mobile 3g not working properly and no network singnal in 3g mode (global mode) in my mobile 2g working properly but 3g iritate me pls tell me when will u resolve this proplem ...
I facing network issues since 25+ days i contacted costumer care even i lodge a graviance on PM portal but no any action taken by him.
I am frustrated to use this airtel telecom.
Accidentally i recharge this for 1 month if i not done this then i port to jio.
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I am frustrated to use this airtel telecom.
Accidentally i recharge this for 1 month if i not done this then i port to jio.
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AirTel — Airtel Networking Issues
Hi,I am facing network problems in Airtel.I already given many complaints regarding the network problem, they are simply holding the complaints 5 days after that the are sending the message as your concern has been resolved.But my concern is still same like that.In jp Nagar 6th phase Bangalore.I am staying.This is shame to Airtel.Why Airtel is not no1 resloving the customer complaints.