[Resolved]  Airtel Postpaid Bill — GPRS charged even after deactivation

Airtel mobile connection — GPRS- Complaint

Actually I am using the Airtel pre-paid connection for one year.Recently I bought new mobile W810i.I activated Instant GPRS.But its not working for me. They deducted Rs.20 from my account.I contact customer care on that day, they said they will refund the amount.But I am calling the customer care last 3 weeks,but they did not resolve my complaint.They are givivng different reference number.Actually they did not refund my amount.So many times, the customer care people disconnect my call.Suddenly one day they are saying we already refund my money.But I did not get.I will not angry if they said that, they wont refund the money.But I got angry once they told the lie.Don't activate the GPRS in Airtel.This is my experience,it will help others.

Airtel — wrongly charged in bill (some facts remains for previous complaint)

as my connection has been working from more than past 1-1/2 years. and your crm at sec-34 chd shows that my connection has been activated only 1 month back, which totally wrong, it means i have been charged wrongly from past more than 1-1/2 years, where that huge amount of the bill goes. i have been disagree and very much disturbed mentally by the airtel company.
please do needful to it, and do contact me on another no. [protected]

Airtel post-paid — Airtel charging bill on Prepaid number

My name is priyanka, I had a post paid number of Airtel [protected], I requested airtel to deactivate this number as i no longer required it. They suggested me to get this number converted into a pre-paid number and keep it with me.
I accepted their offer and they delivered a new pre-paid sim on my residential address. This sim was faulty and didn't work and no other sim was delivered as promised.
Now 15 days back, I got 2 new post-paid connections from airtel, they activated my numbers and stopped the outgoing calls and msg's facility on both the numbers, When i asked the reason, they told me that a payment of Rs. 873 was due on my old number.
Unless I pay that amount my numbers will remain as such. Now the question is when a number is converted into a pre-paid number, how can a bill be generated on that number? And now the situation has worsen, they have even stopped the incoming facility on my numbers, it says " Sim Card Registration Failed". Now i even cant make calls to airtel customer care.
Now after 4-5 months thay will send me another notice saying that a bill of thousands of rupees is due on both of my numbers when I m not even using it.

Please get this resolved as soon as possible.

Airtel Post Paid Mobile Connection — They are charging GPRS Charges which i had deactivated Many times

Dear Sir
This is Sanjay Kumar arora and copmlained against airtel moblie services.I am using airtel post paid connection (no is [protected]) in delhi . two month ago i noticed that they are charging GPRS charges 499 per month which facility i deactivaetd about six month previous. Then i reqested to disconnect my no and stop their services, then they convenced me never agian it will happen then i kept desire to cange my nos. and bill plan nd deactivet my all valuadded services and GPRS serviecs, they did it. but today i also noticed they are still charging Gprs Charges and they have activated their self valuadded services on my account.so today i spoke them to correst it buit they had not hear it and stop my outgoing calls and when now i try to speak their customer care they are not connecting me. so I m helpless they charges about 7000 in last year for which i had not used the services and still continue.
if i say then to disconnect their services they don't it and hen i say i will not pay the bill they give us notice for court case .is there any soution of this problem ? can i get back my money whic tey took from me by ceating????????????????????????????????????

Airtel is charging me 99 Rs per month for call conferencing service. All operators like Hutch and Reliance provide this service free of cost. Also, when I asked for cancellation Airtel says this service is non prorated service and full be charged only in full.

I think voice call conferencing is a basic service that should be made available to all the customers and should be free of cost. This attitude towards charging customers exorbitantly should be treated as fraud to the customers.

Airtel — GPRS facility not given even after payment of required amount

I paid Rs 499/- for activating GPRS connection to my M no. [protected] on 04.04.2009 . They could not install the required software in the mobile . After regular follow for a month it has not been activated . Since the payment is not monthly basis hence the amount paid become fruitless. Their customer service agreed to refund the said amount, but till date it has not been done. It is a kind of failure in providing better costumer service and giving undue mental pressure to the customer.
Therefore i would like to lodge a complaint on the party for refund of the money paid.

Dear Sir
This is to report that Ms Gopa Sur, my wife, lost her mobile phone set with Airtel connection (No. [protected]) in April 2008.
This was immediately reported to your outlet near Jadavpur P.S., with the further information that she’d want to discontinue being a user of Airtel.
We had the impression that everything will be o.k.
But the bills started coming as usual, although she didn’t make any call since mid-April, 2008 and all bills since May, 2008 shows ZERO call charge.
Being exasperated, a payment of Rs. 399/- was made in July, 2008 on being informed over the phone by somebody from your office that this would make the disconnection of your service complete.
But bills continued to come till November, 2008.
After that people, presumably from your office, started calling my wife and me time and again asking for ‘payment’. And this continues till date.

I’d earnestly request you to stop harassing us over the phone asking for payment of call charges which haven’t been made since April, 2008.

Thanks

Dr. Swapan Kr. Sur
Principal, Behala College
Parnashree, Behala, Kolkata 700060.
[protected]

have made numerous complaints and have also followed the formalities of deactivating the GPRS service on my airtel postpaid account, but still I have been charged Rs.399 in the current bill and Rs.399 in the last months bill.I have been charged this amount wrongly twice in the months of july 2009 and August 2009.I have made complaints but the customer service executives either disconnect the calls or transfer it to another executive.
On the other hand the payment collection department keeps harassing me for making payments without listening to my queries.There has been continuous harassment from the payment collection department whereas there is no one ready to register a complaint and take some action.
The worst part is that the customer service executives disconnect the calls in the middle of a conversation.This is not expected from a company like AIRTEL which is supposed to have a good reputation.

Airtel Postpaid Connection — harrasing us for bill payment

number - [protected]
the bill of this connection has been paid on kalkaji airtel drawbox dated - 16th august 2009. the things have been cleared from our side but your employees are giving complaint to us that the bill is due. so, please chect out things thorwley & after that contact us.

MY N[protected] PLEASE BILL

my airtel bill all summarry

Post Paid — gprs deactivate

Hi

Plz deactivase gprs facility from mobile [protected]

Regards
Venkatesh

plese sent me a post paid bills of phoncalls and mobile office bill through email

I have not recieving the monthly post paid bills in time

airtel postpaid billing — gprs on and charged for 6months

i have been charged 599 for gprs service which i am not aware of and never called to do the activation i need all my money back which i am not aware of or else this will be a huge issue

i want a good responce for my compliant and in feature see iwill not be charged for this and i should get refund

They are doing with me also. I had given the proof of deactivation, even they are no listening. I had cancelled the ECS to stop payment but they created again with help of ICICI and some fraud documents. Their adamant nature forcing me to stop using their services.

My HANDSET LOGBOOK is not showing several entres of GPRS use.But they send me a bill.

GPRS Amount in Bill on NO. [protected]/[protected]

I am the customer of Airtel since the Airtel working in Punjab .Presently I am using three mobile No. [protected], [protected], [protected] & land line /Broad Band connection 4658479.
On the perusal of bill dated 28.10.09, 28.11.09, 28.12.09 & 28.01.10 for mobile No.[protected], I found that a GPRS charges has been included in all those four bill while I am not using this facility on any of the four nos. mentioned above.For Internet facility we have Broad Band connection.
Today I personally contacted the the Airtel Office situated at Sector-11 Panchkula & they denied that this amount
added in four bill can not be rectified at this stage.

Please look in to the matter personally and assure me that this amount Rs.329.79*4=1319.16 will be deducted from
the bill dated 28.02.10. Your cooperation will help me to be remain with Airtel.

Thanks

Parthiban Rajendran
Customer Care
Bharti Airtel Limited


GPRS Amount in Bill on NO. [protected] [protected]


Dear Sir

You shown your inability to reversal of GPRS rental charges in coming bill. Can you tell me why the rental of GPRS was not added in the bill before the bill of Oct.2009.

Ok no problem tomorrow morning I am going to surrender the following No.

Punjab zone

1.[protected] (mine)
2.[protected] ( my daughter)
3.[protected] ( my wife)
4.4658479 LL ( broad band)

Karnatka zone

5.[protected] ( with my son)
6.[protected] daughter-in-law)

Rajasthan Zone

7.[protected] (my brother)
8.[protected]( my brother)

We would like to have the no of same service provider either Reilance Vodaphone or any other which will be suited to all in these sates. Thanks for providing the services till date.

U.C.Sharwan

# 623 FF Sector -10 Panchkula