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Airtel Postpaid Bill |
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17 Reviews
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Vineet Sanghvi 
Send email
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GPRS charged even after deactivation
I have made numerous complaints and have also followed the formalities of deactivating the GPRS service on my airtel postpaid account, but still I have been charged Rs.399 in the current bill and Rs.399 in the last months bill.I have been charged this amount wrongly twice in the months of May 2009 and June 2009.I have made complaints but the customer service executives either disconnect the calls or transfer it to another executive.
On the other hand the payment collection department keeps harassing me for making payments without listening to my queries.There has been continuous harassment from the payment collection department whereas there is no one ready to register a complaint and take some action.
The worst part is that the customer service executives disconnect the calls in the middle of a conversation.This is not expected from a company like AIRTEL which is supposed to have a good reputation.
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 16 Comments |
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Dear Sir
This is to report that Ms Gopa Sur, my wife, lost her mobile phone set with Airtel connection (No. 9831286724) in April 2008.
This was immediately reported to your outlet near Jadavpur P.S., with the further information that she’d want to discontinue being a user of Airtel.
We had the impression that everything will be o.k.
But the bills started coming as usual, although she didn’t make any call since mid-April, 2008 and all bills since May, 2008 shows ZERO call charge.
Being exasperated, a payment of Rs. 399/- was made in July, 2008 on being informed over the phone by somebody from your office that this would make the disconnection of your service complete.
But bills continued to come till November, 2008.
After that people, presumably from your office, started calling my wife and me time and again asking for ‘payment’. And this continues till date.
I’d earnestly request you to stop harassing us over the phone asking for payment of call charges which haven’t been made since April, 2008.
Thanks
Dr. Swapan Kr. Sur
Principal, Behala College
Parnashree, Behala, Kolkata 700060.
9432492538
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have made numerous complaints and have also followed the formalities of deactivating the GPRS service on my airtel postpaid account, but still I have been charged Rs.399 in the current bill and Rs.399 in the last months bill.I have been charged this amount wrongly twice in the months of july 2009 and August 2009.I have made complaints but the customer service executives either disconnect the calls or transfer it to another executive.
On the other hand the payment collection department keeps harassing me for making payments without listening to my queries.There has been continuous harassment from the payment collection department whereas there is no one ready to register a complaint and take some action.
The worst part is that the customer service executives disconnect the calls in the middle of a conversation.This is not expected from a company like AIRTEL which is supposed to have a good reputation.
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MY N-47540160 PLEASE BILL
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my airtel bill all summarry
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plese sent me a post paid bills of phoncalls and mobile office bill through email
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I have not recieving the monthly post paid bills in time
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They are doing with me also. I had given the proof of deactivation, even they are no listening. I had cancelled the ECS to stop payment but they created again with help of ICICI and some fraud documents. Their adamant nature forcing me to stop using their services.
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My HANDSET LOGBOOK is not showing several entres of GPRS use.But they send me a bill.
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GPRS Amount in Bill on NO. 9779928479/9779708479
I am the customer of Airtel since the Airtel working in Punjab .Presently I am using three mobile No. 9779928479, 9779708479, 9501018479 & land line /Broad Band connection 4658479.
On the perusal of bill dated 28.10.09, 28.11.09, 28.12.09 & 28.01.10 for mobile No.9779928479, I found that a GPRS charges has been included in all those four bill while I am not using this facility on any of the four nos. mentioned above.For Internet facility we have Broad Band connection.
Today I personally contacted the the Airtel Office situated at Sector-11 Panchkula & they denied that this amount
added in four bill can not be rectified at this stage.
Please look in to the matter personally and assure me that this amount Rs.329.79*4=1319.16 will be deducted from
the bill dated 28.02.10. Your cooperation will help me to be remain with Airtel.
Thanks
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Parthiban Rajendran
Customer Care
Bharti Airtel Limited
GPRS Amount in Bill on NO. 9779928479 9779708479
Dear Sir
You shown your inability to reversal of GPRS rental charges in coming bill. Can you tell me why the rental of GPRS was not added in the bill before the bill of Oct.2009.
Ok no problem tomorrow morning I am going to surrender the following No.
Punjab zone
1.9779708479 (mine)
2.9779928479 ( my daughter)
3.9501018479 ( my wife)
4.4658479 LL ( broad band)
Karnatka zone
5.9972040808 ( with my son)
6.997203386 ( daughter-in-law)
Rajasthan Zone
7.2928938846 (my brother)
8.9929791688( my brother)
We would like to have the no of same service provider either Reilance Vodaphone or any other which will be suited to all in these sates. Thanks for providing the services till date.
U.C.Sharwan
# 623 FF Sector -10 Panchkula
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I face the same problem although it's a prepaid account. I was using GPRS service from my iPhone and later wanted to stop it. I couldn't do it using their menu based system. I kept trying for weeks and nothing was happening. Every time I would call 121 they would promise me it will be done within 48/72 hrs and it never did. Their support staff is a bunch of illiterate fools. Technically, they have no knowledge and are like parrots who would repeat what has been taught to them. You ask a question which is out of their line and they cannot revert. They have no technical knowledge about iPhone and hence, they would ask me to remove the SIM or switch of the phone etc etc.
Finally, someone with enough brains in him deactivated the service from the backend (which I have been requesting for the whole month). Also, I was promised a refund for the number of days this has been going on. The refund never happened. Upon query, I was informed that the money has been credited into my account but they have no proof which can show that indeed the money was refunded.
Sincerely, I feel they tend to cheat people whenever they can. I hate to say it but service providers in this country are a bunch of thugs and Airtel is one of the biggest.
Anyone who's interested in this case, let me knw, I can forward the email correspondence with idiots at Airtel.
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i want to change my gprs plan from 250 to 99
Thanking
with best regards
ranbir singh
9797511003
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Dear sir,
I want to know why airtel customer care executive is giving me wrong information regarding my GPRS settings. i have activated 99rs unlimited gprs plan, even then i am charged rs840. i have not done any call or any sms even though i am charged so many rs. they are telling me that i am useing airtellive. i have called several times at 12118 they have manually guided me all the gprs settings, even then though they are refusing to accept their mistake.
i want my complaint to be checked seriously and punished who so ever has misguided me.
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Dear Sir/Mam
I am using airtel post paid connection for last six month(9560487488), last to last month I got the GPRS charges on bill which I never used. I am using simple phone which is LAWA where I cannot excess any internet site but I still confused about the chares .Which I complained many times to Airtel customer care but no positive response as well.
Please help me on the same. My no is 9560487488
Ajay Godiyal
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To,
Airtel customer service team
Dear Sir / Mam,
I have post paid connection of Airtel since eight months and before i have prepaid connection since last eight to nine years but sir i have not satisfaction in my post paid connection because the bill value has been exceed so much and some value added charges has taken from me so i want to close my postpaid connection and continue with my prepaid.
Thanks.
kiran bhavsar
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Dr. S.K.Sur
Jagadeesh.R
Vishal.c.vaghela
