[Resolved]  Airtel Postpaid — Irrelvant charges through ECS

Hi, My name is Gaurav Gaur. I had an Mobile connection with Airtel with the phone number [protected] since September 02, 2007. Unfortunately I lost my Mobile phone on October 2007 and I had informed to airtel by visiting them at their Indiranagar Office in Bangalore. I requested them to disconnect the services from immediate effect and I was offered to go with a pre-paid connection and they assured to charge only the rentals for the month of October 2007. I accepted the offer and took a prepaid connection from them. To my surprise I received a bill on the following month (November 2007) where in my mobile connection was active and being used by someone else. They were unable to track the user or block the SIM so far. Further, I had sent them an e-mail to disconnect the services immediately and they did so. And I received a bill once again for the month of Jan 2008 for the clip charges and surprisingly it was charged on my account through ECS. When I raised an issue against this I was confirmed stating that this is the charges I have to pay and was assured that this would be my last charges what so ever. Surprisingly the bill statement is continued for the month of February 2008 as well. I have been receiving confirmations from their corporate office (E-mail copies enclosed) and still my account is charged through ECS. My account is being continuously charged and no satisfactory response is given to me so far. My research over the internet also con firms that I am not the only person to be cheated by Airtel.

Look at my complains to Airtel and their responses.

HI,

As I expected I got an other bill from you.I definatly thought you will not leave me alone.
Here are the details.
Bill number:[protected]
Account number :[protected]
Amount:33.71

I am going to consumer court now.I am sick and tired of contacting you.
See you in court.

Thanks and Regards,
Gaurav Gaur

-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday, February 13, 2008 10:18 PM
To: Gaur, Gaurav
Subject: Regarding your mobile number [protected] [REF:[protected]]

Dear Mr. Gaur,

Thank you for contacting Airtel.

You had expressed concern over receipt of Airtel invoice after cancellation for your Airtel number [protected].

We would like to you that your mobile number has already been deactivated with effect from 12/01/08

Please be informed that Zero Retention plan with effect from 29/01/07. Kindly be informed that there would not be any monthly rental applicable when the connection is under Zero Retention Plan.

We would like to inform you that the bill date for the above said mobile numbers are 3rdof every month.

We would like to bring to kind notice that Clip has been charges on flat basis and monthly rental has been charged on pro rate basis from 02/01/08 to 12/01/08.

We would like to inform you that hence forth, you would not receive any Airtel invoice for your Airtel number [protected].

For further assistance, mail us at [protected]@airtelindia.com or SMS to 121 (toll free).

We value your association with Airtel.

Regards,

S.Muthu
Customer Support Service
Airtel

---- Original Message ----


Dear Thiyagarajan,

For your information.I had contacted your help desk 8 times.I also spoke to your supervisor.I asked everyone the same question will I be charged any more other then the monthly bill.Each one of them promised me that I will not receive any bills.But at the end of every month (Even after disconnection)you keep sending me bills.My concern is not about paying this bill its about your company cant they tell me the same everytime I call up it's the same "No sir, You will not get anymore bill" and every month I get a bill from you. Whats the guarantee that I will not receive any more bills from you?.whats the guarentee that you will not reactivate my account without even asking me?Why should I trust you anymore after all this?

CAN YOU SEND MY AN EMAIL SAYING I WILL NOT GET ANYMORE BILLS FROM YOU AND ALSO AN ASSURENCE THAT MY PHONE NUMBER WILL NOT BE ACTIVATED ANYMORE.

Don't make promises you cant keep.
I will never get a AIRTEL CONNECTION in my life ever.




-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Monday, February 11, 2008 4:49 PM
To: Gaur, Gaurav
Subject: Regarding your mobile number [protected] [REF:[protected]]

Dear Mr. Gaur,

Thank you for contacting Airtel.

You have expressed concern over the bill you had received for your Airtel number [protected].

We understand the concern and we will work together to resolve the same.

We would like to inform you that your connection has been disconnected only with effect from 12/01/08 and the bill for the invoice dated
03/02/08 has been calculated on prorated basis till the date disconnection of your Airtel number [protected].

Kindly be informed that the outstanding amount as on date is Rs. 67.42/- and the due date for the same is on 21/02/08.

For further assistance, mail us at [protected]@airtelindia.com or SMS to 121 (toll free).

We value your association with Airtel.

Regards,

Thiyagarajan
Customer Support Service
Airtel

---- Original Message ----


Hi,
I have already canceled my account and I was Promised that I will get no further bills from you.
Could you please explain why have a got a bill from you.If I have to pay this bill as well.I will take legal action against airtel.
This is harassment.Please explain WHY DO I KEEP GETTING BILLS FROM YOU.WHAT SHOULD I DO TO NOT GET GET ANY BILLS FROM YOU.

Thanks,
Gaurav Gaur

Airtel invoice for February 2008 - A/c No.[protected]Original
Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Saturday, January 12, 2008 11:56 AM
To: Gaur, Gaurav
Subject: From Airtel for # [protected] [REF:[protected]]

Dear Mr.Gaurav,

Warm greetings from all at Airtel!

This is with reference to you request for cancellation of the mobile number [protected], we would like to confirm the services towards the above mentioned mobile number has been withdrawn with effect from 12th-Jan-2008.

We sincerely apologize for the delay in processing the request. We would further like to inform you that the rentals have been stopped on the mentioned number from 29th-Dec-2007 till 12th-Jan-2008.

It does dishearten us to lose an old customer like you from our network.
We cherish your association with us and look forward to being of service again.

Should you require further assistance, kindly call us at Customer Care on 121 (toll free) from your mobile or [protected] from any other phone.
You could also e-mail us at [protected]@airtelindia.com.

Also please be informed that our fax number is[protected].

Assuring you the best of our services, at all times.

Warm Regards,

Nidhi Bhanushali
Corporate Care

Dear Sir,

i am not getting my This month Aitel Bill,

Cell No: [protected]
Connection : Post paid & CUG
Company Name: HCL Infosystems Ltd,
Ambal Nagar,

Regards
mks
hcl

Airtel — Surprising charges

Hello
I am a Airtel Consumer for more then 10 years ie. even before Airtel absorbed Skycell. I was suprised seeing my bill details where customercare calls i made are also charged, and every one knows how much time you need to wait in line for actually getting connected to the executive then he will ask you to wait for checking information etc., To my suprise i was charged Rs.81/- for customercare call. After a complete investigation I also holding Airtel Lan Line connection which was actually dead and i preferred to call customercare through my mobile is where i got these that only mobile customercare is toll free from mobile and lan line customercare is toll free from lan line and not vice versa.

Note: There is no seperate toll free numbers for reporting complaint

So if my lan line is dead and i have to complaint the same only through another phone and in my case being the mobile phone of same service provider atleast they must make it toll free for all airtel consumers including mobile numbers

i am in airtel with past three years...and i am in two years validity plan...suddenly yesterday i got the message from airtel saying that calling rate 10pm to 8pm to local mobiles on your plan is revised to re.1/min.

already i had complaints on airtel some couple of months ago...

in no other communication like aircel, reliance etc...in night no one will charge to local mobile as re.1/min in night...what is this non sense...its charging heavily...

i have to migrate from airtel to reliance really its giving lot of problem...

Date : 10/09/2008


To,
The Airtel Service Center
Shop No-7, PVS Herbal Welfare Chambers,
Opp. HSC Board, Sector-17,
Vashi,
Pin No – 400 703

Subject : Cancellation of Airtel Subscription

Dear Sir/Madam

Its a Kind request to disconnect the Airtel Service. the Airtel Number is [protected]. Since from last 1 month I called in to cancel the Airtel Service, Registered a complain, but the number is still working.

Please disconnected the number.

Regards
Samir

Please disconnect my post paid (bangalore)-[protected]
Please reduce the security deposit from the next bill.

I want detail statement with call rate because my bill for the month Feb'09 is very high &i have not made calls more than 200rs so please give Detail call statement.

Dear Sir,

This is with reference to my Postpaid no. [protected] - Delhi.

Kindly DISCONNECT this same conx at the earliest as i am

unable to go to Delhi now to do same.

My billing address is : A-191, Sector 19, Dwarka,

New Delhi - 110075