[Resolved]  Airtel Prepaid — customer care executive mislead customers

Airtel prepaid mobile service — poor customer care services and misleading customers

sir,
i hav been using airtel for past 9 years, though i hav been using different numbers.as a customer i hav been feeling cheated a lot many times. they charge u multiplpe times for the single time service usage
they will deduct money from ur account i[censored] click for sum download on GPRS but wont deliver u the contact. at first i tried multiple times to bring this to the notice of company, by calling their customer care centers, but the executive sitting there are just FOOLISH people, or i shd call them OVER SMART. they are just too ignorant, and too mis-guiding.. every time u will call them they will tell u abt some new rule and will feel sorry for the inconvenience and will ask u to wait for another 48 hrs to get ur problem solved, after 48 hrs wen u again call, a new executive, explain ur problem again in full to him, and expect another lollypop of 48 hrs wait, and then call again after 48 hrs... sumtimes they just dont enter ur complaints ... they just do the formality of hearing u and keep playing with u as i[censored] r a football...

wen u ask them to provide u the number of appealent authority, they wont give u...
quite irritating and quite harrassing attitude from a private, paid service provider

my airtel no is [protected] sir i here in 12131 that recharge with rs 60 and got full talktime i recharge 8 times in 8 days but till knowi did not got even in one full talktime so please verify recharge from 25 07 2009 per day upto 31 07 2009 i recharge each month minmum 6000 thousand this is last complain to airtel if i not got my amount airtel lost one customer

Actually sir 60 hour ago i was recharge 25 rupees scheme i was got 25 minutes but i cant get benefit 25 minutes yet .so please justice with me

Airtel-Prepaid — Never trust on Airtel services

Hi,

Myself Gunjan Sinha and i have done a biggest mistake that i have bought your airtel connection no. [protected] (prepaid) becoz you can automatically deduct an amount from prepaid mobile a/c and giving reason that I downloaded that and I activated what i never done.

The complain what i lodge on 17th July no. [protected] against Rs.25 had been deducted from my a/c and at that time my a/c balance was Rs.25.89 Paisa only and now your customer care telling that i have downloaded that Java game while i am using Nokia 5233 (Symbian) and the amount is going to refund.

And again on 19th at 12:44AM Rs10 has been deducted for 100MB free usage of internet while i have already done a big mistake to activate Rs.98 Monthly plan of mobile office on which i am getting NO GETWAY REPLY error since 2nd july it's complain has been already lodged which is not been cleared yet.

So Guys as customer i am saying that your all the services are ridiculous and all you are and your Airtel are a very big hacker who hack the amount from customer prepaid mobile a/c.

I am saying that refund my Rs 35 and apologize becoz Rs.35 is not very big amount but the way you are taking is a very much poor than a beggar type and airtel is not getting profit that's why they are trying to get the money like this.

And never try to buy Airtel connection if you want to buy for mobile internet purpose then Aircel is doing very fine becoz i am also using their services.

Hi got my refunds thanks...

To, Date: 15/08/2012
Manager,
Airtel,
Surat.


Sub: - Request for Release New “ Sim Card “


Dear Sir/Madam,

Here I am Bihag Desai (Access Computer) I have lost my sim card, so I request you for provide new sim card. My Lost sim card Mobile No. is [protected].




Name: Access Computer
Mobile No.: [protected]