[Resolved]  Airtel Prepaid Recharge — Rs.333 top-up recharge not credited

Dear Sir,

On 26/11/2009, I received an SMS from Airtel which said that Rs.333 recharge for full talktime is available even on roaming. My validity showed as lifetime (That is, Sep 04, 2012). On 27/11/2009, I charged the prepaid Airtel no.[protected] through Citibank Mastercard for Rs.333. To my surprise, the same was billed to me on the credit card though my balance is shown as zero.

I tried to call support nos in Mumbai and in Karnataka. None of these calls would go out from my Airtel no! Instead, I had to make STD calls to Karnataka support no. using another non-Airtel phone on 29/11/2009. After a long talk of nearly 20mins with support personnel and escalating the matter to the manager, one Ms. Sheela, I was told that the same will be resolved (meaning the amount credited to my airtel no. or refunded back to the credit card).

Since the issue was not resolved till 01/12/2009, I wrote an email to Airtel (Ref id:[protected]. In the reply they told me that my SIM card validity had expired, which was clearly not so. As mentioned above its a lifetime validity SIM card which I've been recharging often enough to keep it lifetime valid. But instead they chose to bill me Rs.333 and gave me no recharge. On escalating the matter to Nodal office of Karnataka on email id nodalofficer.[protected]@airtel.in on 04/12/2009 and again a reminder on 10/12/2009, I received no replies at all even after over a month has passed! I request someone to kindly intervene and resolve the matter please.