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AquaGuard |
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30 Reviews
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Dinesh Girap 
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Doubtful Customer Service!
I have Aquaguard Nova water purifier at home. ( Registered Cell No 9820208903...in case Aquaguard is reading!) After eight days of waiting period and numerous calls to customer care Aquaguard Technician turned up but needless to say not at the scheduled time! He diagnosed the fault in Transformer ( Rs 400/-)and PCB ( Rs. 1200/-)which need to be to replaced! ( Just like you change any PC card!) Following things raise doubt about his diagnosis ---
1.Technician refused to give his diagnosis in writing.
2. Technician was not ready to leave faulty parts with the customer.
Customer Care also was unable to provide Service Centre details. Customer should be free to go to any service centre in case he is not satisfied with the service or diagnosis of the perticular service centre.
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Does all the filters (Candles) in the RO system of Aquaguard Smart have to be changed every year? Why is company not telling this while promoting?
Is this money making proposition of the service providers?
If any Eureka Forbes authority is reading this, please clarify.
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Dear proud owners of Eureka Forbes water purifiers, BE AWARE!
I was finally proved right! Aquaguard Technician had indeed tried to cheat by asking me to replace Transformer and Circuit board. Private technician replaced just the fuse inside and machine was alright. It seems immense competition in water purifier market and recession taking toll on Eureka Forbes! They have to compensate dip in their sell through such means!
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We have bought the water purifier from your agent karthik (92813 56483) and the service which he is providing is not good and when ever we are trying to reach your compliant cell they are redirecting to some other person. We are fedup your service. Water purifier is not working properly and the water is not sucking out properly from the machine. We spoke to karthik and he said, mechanic suresh was visited and rectified the problem. We are at home and no one was visited and the compliant was closed by themselves. We have not received the bills and guarantee card also. Karthik was told we will receive the same within 15 days. We had called him and when ever he picks the phone his way of opproach is not good. our Receipt number is 315 and the bill number is 001914. Looking for your feed back as quick as possible
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We have bought the water purifier from your agent karthik (92813 56483) and the service which he is providing is not good and when ever we are trying to reach your compliant cell they are redirecting to some other person. We are fedup your service. Water purifier is not working properly and the water is not sucking out properly from the machine. We spoke to karthik and he said, mechanic suresh was visited and rectified the problem. We are at home and no one was visited and the compliant was closed by themselves. We have not received the bills and guarantee card also. Karthik was told we will receive the same within 15 days. We had called him and when ever he picks the phone his way of opproach is not good. our Receipt number is 315 and the bill number is 001914. Looking for your feed back as quick as possible
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Docket No81986666 .I have shifted my house so need to reinstall the Aqua Guard mavhine in my new house . i have called the customer Service almost 10 times .Response was very poor. they have sent no one for reinstalling the machine.The setvice of AQUAGUARD has become pathetic. Due to the delay i have to buy Water for Drinking which is really costly in this recession period. Aquagurd needs to throw out the Customer care executives and hire more professionals also they need to better their service . Pathetic experience. Any superior from the team just check the Docket number and the number of times i have called youe people whom you pay for no reasons
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Never buy any euro forbes products. All these people are cheater.
Their call center person Ba... Mustafa, does not know even how to talk. They never send service person.
Do do not respond any service call, i registered complaint around 6-7 times since last month. No response
My service number was 82099920
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I need good serviceman in pcmc area from whom I can get goos service to my instrument. Please help me out.
Thanks
Mayur.
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absolutely useless after sales service..our water purifier is under warranty and we are entitled to two free services..we have called them at least 4 times and its the same response all the time, ' ma'am this is the last time u will call us, our technician will visit soon, we are still waiting!!! and when they want to give a product demo they will call u a million times, very disappointed with eureka forbes, will never buy their product ever again and definitely not recommend to others!!!
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PLEASE READ AND REPLY IF SOME SENSIBLE PERSON IS WORKING AT YOUR OFFICE
We have entered into 3 years service contract with Aquaguard from 25/3/09.We had PAID RS.2425 in advance as asked by the customer care representative.The contract clearly mentioned that our carbon would be changed every 6 months and Candle change every year.Our carbon should be changed before 5 months but still there its not been changed.We have been calling them from 25days but they have not replied any of the calls.THIS IS REALLY SHAMEFUL FOR YOUR SO-CALLED INTERNATIONAL COMPANY.Till now we have called at Vapi 's Branch Office and also Surat's Head Office to Mr.MUKESH PATEL.
WE ARE TIRED OF YOUR USELESS CUSTOMER SERVICE AND AFTER-SALES SERVICE.
I WANT MY REFUND IMMEDIATELY OF RS.2425.
REPLY IMMEDIATELY...
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Please never buy this company's any of the products
BECHNE KE TIME PE SAMNE SE PHONE KARTE HE
CUSTOMER SERVICE KI BAAT AATI HE TO ADVANCE PAYMENT LEKE BHI
SERVICE NAI DETE HE...
SHAMELESS COMPANY AND PEOPLE...
What is your line written on the contract?DO YOU REMEMBER?????
"WE GO MILES FOR YOUR SMILES"
AND
"yOUR FRIEND FOR LIFE"
jO BOLO WO KAR KE DIHKAO FIR BAADI BAADI LINES LIKHNA
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I have launched my complain and evey now an then when ever i put the complain they come up saying one thing it take 2 working days i guess from 25th Feb till date its become 1 week and havent got any service for the same.And from your customer care people call up saying that take contract for 3 month...we did take that and this is the kind of service what you guys provide us...My complain no:82541273...
Its pethatic service what you have provided us till now...
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I have Aquagaurd Nova which I bought in 2006.
In april 2009 I shifted to Delhi and called the engineer from the authorised service center, of my area (Hotline services india ) to install the aquagaurd.He recommended that I take 1 year AMC with him in which he would change the carbon once and the candle twice and attend to any fault which may require repair.
After the first service (change of candle and carbon) I realised that the buttons of the aquagaurd where not working, - the music button did not play and the water button would trip .
Dispite repeated complain in the sevice centre no one came
Then on april 23 2010 I got a call from the service centre that my service was due and would i like to renew the contract. Just to get the seviceman visit me i agreed on phone and la-behold the man was there the next day and he changed the carbon and the candle both. When i told him that i dont want AMC he gave me a huge bill for his services and said that i have to pay because my contract expired two days back . He spoke to his office on phone and he fidelled with the aquagaurd and now i get no water
The sevice centre now refuse to repair it
This is blackmail...
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i reside in pune.i lodged a complaint 2days back regarding the improper functioning of my aquaguard"classic". i m highly disappointed with the service being extended by the pune branch of the eureka forbes due to the lack of response to the customer nmbr:1003848289 and request number 0058423314.it would be better if heed is being paid to our complaint lest eureka forbes would be losing its customers one by one if it acts on the requests of its clients like the way it is doing these days(specially pune branch)
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I HAD PURCHASED AQUA GUARD REVIVA RO SYSTEM 10 MONTHS BACK, SINCE THEN THE SYSTEM IS CAUSING SERIOUS PROBLEMS IN FUNCTIONING ITS BEEN 10 DAYS THAT I HAD COMPLAINED TO THE COMPANY REPS BUT OF NO USE, THE SERVICING OF AG IS VERY POOR, KINDLY HELP.MY DETAILS ARE AS UNDER:
NAME: CAPTAIN KD SHARMA
ADDRESS: FARIDKOT MILITARY STATION, 650-C
MAILING ADDRESS: 372 ARTY BDE C/O 56 APO
EMAIL: THEULTIMATEONEKS@REDIFFMAIL.COM
PHONE NO: 09216552328
DEALERS / COMPANY REP'S NO:09501646100
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It's unfortunate to see the list of complaints and they seem never ending. I too am one of those hapless customer who bought Aquaguard Classic model and keep repenting for the purchase. I had similar experiences of AMC listed above. As I've shifted my house, I am keeping fingers crossed as to when they'd attend to my needs. I've been trying for last 6-8 days to request them to re-install the machine.
-- Dr. Ramakanth C
Email:crkanth@rocketmail.com
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yES, YOU R ABSOLUTELY RIGHT, I AM USING THE AQUAGUARD RO FROM 4YRS, BUT VERY BAD SERVICE, INSPITE OF REPEATED CALLS THEY WILL NEVER COME FOR SERVICE, MOST HORRIBLE COMPANY SERVICE I HAVE EVER EXPERIENCED, THEY JUST CHARGE ANNUAL MAINTENANCE CHARGE BUT NEVER THEY COME EVEN FOR A YEAR, THEY WILL RESPOND ONLY AFTER THE EXPIRY OF THE FREE SERVICE PERIOD.
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Hello Sir/Madam
I'm a resident of trikuta nagar Jammu and I have purchased an Aquaguard compact a product of Eureka forbes in Feb 1 2010 .The first free service of your product was due on 1st august 2010 but due to repeated reminders and several complaints no one from the respected service center is ready to visit our residence which is just few kms away from their service center, i have called them again and again but the concerned person there is only giving excuses, before the purchase of the said product i was assured that ever care of the service would be taken and the concerned person would himself visit the residence before due date but no such thing has happened infact they have failed to come even when reminded, now i'm forced to go to the consumer court against the company and the concerned person, i only wish to write this mail is to state the pathetic service and quality your company is providing, i'll never use any Eureka forbes product nor advise anyone, I really feel sorry for the reputation of the company which was a brand name few years ago, thanking you.
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Dear Sir/Madam
I bought an Aquaguard Nova in 2007 till date I havent seen a service person to service my filter. Several sales persons had approached to find out if we have your product and that is it.
I really feel sorry for the reputation of the company which had a brand name few years ago.
The machine is not working now. If a service person does not attend within a week I will be forced to take the filter and throw it with the rubbish.
I am from Kochi - Kalamassery.
Thanking you
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I had Purcased Aqua Guard Eureka Bobes RO System water purifier My. Customer Id No. 1006293993. Company not provide proper service as on till date. In waranty /Gaurnty period company not change filter with mimern.System default time to time but company not interten properly. Aqugard Service is very poor . Please help me.
Name-Babu Singhh
Address-H.NO.m-ii-19, kabir Nagar, Raipur, Chhattisgarh, 492099.
Email Id- bsinghh@rediffmail.com
Mobile No. 09406121495
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PLZ GIVE THE CUSTOMER CARE CENTRE NUMBER IN WARANGAL
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Sunil W
Dinesh Girap
Swaminathan Subramanian
