Axis Bank — CHANGE OF ADDRESS
This the copy of letter sent to the AXIS BANK LTD., Gandhingar.
My self Brijesh Patel having savings account in your bank as enclosed herewith.
I have purchased a new flat taking loan from Syndicate Bank. So, I have to change of my address.
For that I went to your Axis Bank, Gandhinagar branch as per attached Customer Request Form with Possession letter, Telephone bill & Electricity bill of my new purchase flat. But their, No one were collect my document.
Than I went to Mr. Maulik - Branch / Executive manager of your Gandhinagar Branch. But he cant attend & resolve my problem. I also told him that I will submit agreement deed of my newly purchase house in proof my address regarding change of address. But he is not interested at all ! He is busy with some personal gossip made with someone.
I think that this is not the way to give the service to the Customer.
LIC of India already change of my address with my newly purchase house possession letter. This is for your kind reference.
I have also submitted my complaint in CONSUMER FORUM.
As per RIGHT TO INFORMATION ACT please give me RBI guide lines for Change of Address.
This letter is question mark against your policy of CODES OF BANK'S COMMITMENT TO CUSTOMER.
ITS ALSO SAY BREACH OF CODE OF CONDUCTS FOR EMPLOYEES
So, it is my humble request you to Change of my address in my Savings Accout.
Please reply me ASAP & try to resolve the problem.
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