Pathetic customer service
I am Prashanta Dey. I had purchased a term insurance policy (Policy No: ALA3087058) for 25 lakhs for 30 years from Bajaj Aviva Life Insurance around 7 monthes back. After going through various other option available with me, I selected this policy. That’s thee worst mistake I made in my life. During the course of 7 month itself when the time was due for my 2nd premium payment, due to some issue with my Citibank Suvidha account, the payment was not through. When I saw the same, I had made call to their customer support no(18001802266); that’s the 2nd mistake I have made. The guys working there are the most unprofessional bunch of jokers I have seen in my life. I myself belong to customer service profession and have interacted with many customer support (vodafone, Citibank, ICICIBANK, airtel etc). I had to make three calls to them highlighting the problem and telling them that premium is not paid, so please tell me options available. 1st two times the so called customer service executives spoke to me as if they are doing some favour and no follow up was done on my case. Meanwhile I get two calls from another no from Mumbai (02267247366), telling me that they haven’t received the premium. I tell the lady thee entire story and with her response I felt she was lost somewhere and didn’t know what to tell me. On asking who she is, she only told me she is calling on behalf of Aviva and her job is to call all customers from whom payment not received. Meanwhile on 13the June 2012 I receive a sms that my policy will lapse for non-payment of premium on 16the June 2012. When I call the customer care once again, they tell me that only option is to visit thee Aviva branch office in my city and get this sorted. When I initially asked them to send someone to collect a check payment from me, they told me it’s possible, now they are telling ,me that the payment has to be 5k or more, then only they can send a person and my half yearly premium falls short of Rs.195/-(Rs.4805/- is my half yearly premium). After spending almost 2 hours on thinking how to solve this problem, I have decided to give up and let the Aviva enjoy withe the initial Rs.4805/- they got through my 1st premium payment. Their online site www.aviviaindia.com sucks big time.
My sincere advice to anyone reading this post, pls stay away from this, as their company insurance policy really sucks. For more such post from many other frustrated customer pls refer to moutheshut.com.
A very frustrated customer