[Resolved]  Airtel — Change of name and address not updated for 2 months

I had visited the Airtel service centre and given change of name and address in the first week of Sept'10 and the same had not been actioned upon.
Below the trail mail. I need assistance as to how I can reach the top management of this pathetic organization
Gautham,



Thanks you for the response, albeit a delayed one. Let me clarify a few things. As I already mentioned in my earlier mails, I have given all my proofs to your Chembur Service Centre and also paid all the outstanding bills till that day. I was told to do so, as it was required to close the existing account and allot a new one. Please be informed that your personnel sitting there did not give any acknowledgement of my new account number or customer Id inspite of giving all proofs. Being from a service industry myself I am aware of the nuances of providing information to the customer across the table which I am afraid your staff (outsourced as the case may be) are not aware of. So I have no details as of now of having submitted my documents. I refused to pay any outstanding if my name change is not effected by EOD. I am sick of your services and pathetic network coverage. I expect you to provide my bills from September’10 onwards with my new name as I need the same for claiming purpose with my employer

1] New Name: Seema Banerjee

2] New Address: Flat no 16, Bhole Premises, 17th Road, Khar (W), Mumbai 400052

3] New DOB: DOB does not change FYI

4] New customer Id proof number-Already submitted PAN copy
5] New customer Blood Relationship- kindly clarify

If I do not receive a confirmation from your team today with all bills post September with my new name, I will be escalating this issue.



___________________________________________

Seema Banerjee

Manager, Policy & Process Improvement

Operational Risk, Consumer Banking

Standard Chartered Bank

Phone: +[protected]

Mobile: + 91-[protected]

Email: seema.[protected]@sc.com

Address: Standard Chartered Tower, 5th Floor, 201/B1 Western Express Highway, Goregaon-E, Mumbai-400062, India

Website: http://www.standardchartered.com

________________________________________________________

Please consider the environment before printing this email




[protected][protected][protected][protected]

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Sunday, October 24, 2010 4:14 PM
To: Banerjee, Seema
Subject: Re: VERY VERY URGENT-BILL REQUIRED-[protected] [|BAL|[protected]|[protected]|]



Dear Seema Banerjee,

Thank you for writing to Airtel.

We regret for the delay in responding to your mail.

With reference to your e-mail dated 13/10/2010, you have expressed concern regarding delay in name transfer for your Airtel mobile number [protected].

We request you to clear your Outstanding and unbilled amounts and revert with the following details for us to initiate further action in this regard.

1. New customer Name.
2. New customer Address with clear city name and 6 digit pin code details.
3. New customer DOB.
4. New customer Id proof number.
5. New customer Blood Relationship.

There is an outstanding amount of Rs.1700.30/- and Rs.122.10/- in your account and there is no unbilled amount as on 23/10/2010, where the unbilled amount includes only your daily usage and does not include the rentals or discounts. All necessary adjustments will be processed on completion of the billing period.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Yours Sincerely,

Goutham K
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: Seema.[protected]@sc.com
To: [protected]@airtelindia.com
Cc:
Sent: 13/10/2010 15:44:19
Subject: RE: VERY VERY URGENT-BILL REQUIRED-[protected] [|BAL|[protected]|[protected]|]

I have already given relevant documents for change of name and KYC docs to your
airtel office in Chembur (near diamond garden) on 02.09.10. The same has not
been updated. This form contained my request to send my my bills to my email id
which I understand has not been actioned upon at all. I then receive a call
from your customer care asking me ridiculous questions about your service
levels. They have the gaul to tell me to visit the nearest airtel centre and
resubmit documents. The service is getting pathetic by the day. Coverage has
anyway been poor compared to other service providers.



After having raised my initial query (see date below), I am yet to receive my
bill. I refuse to send any mails or SMS for activation of this service since I
have already done the same in writing.



You are adviced to give me your complaints officer name and number failing
which I will be escalating this to the MD himself.



I am extremely dissatisfied with your services and have run out of patience.



___________________________________________

Seema Banerjee

Manager, Policy & Process Improvement

Operational Risk, Consumer Banking

Standard Chartered Bank

Phone: +[protected]

Mobile: + 91-[protected]

Email: seema.[protected]@sc.com

Address: Standard Chartered Tower, 5th Floor, 201/B1 Western Express Highway,
Goregaon-E, Mumbai-400062, India

Website: http://www.standardchartered.com

________________________________________________________

Please consider the environment before printing this email





From:[protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, October 08, 2010 4:33 PM
To: Banerjee, Seema
Subject: Re: VERY VERY URGENT-BILL REQUIRED-[protected]
[|BAL|[protected]|[protected]|]



Dear Seema Banerjee,

Thank you for writing to Airtel.

With reference to your E-mail dated 08/10/2010, you have requested for E-bill
and also about name change for your Airtel mobile number [protected].

You may send an SMS with content as EBILL EMAILID MONTH to 121(Toll free) to
avail any particular bill from last three months bill through email.

The E-bill is password protected and you may retrieve it by sending an SMS with
the content as EBILL PASSWORD to 121(Toll free) and it will be sent through
message immediately.

However, you may avail an E-bill every month at free of cost by changing the
mode of billing from paper to email. Please send an SMS with the content as
START EBILL EMAILID to 121(Toll free).

Please find below the procedure to view the bill in Self Care:

1. Log on to our website, www.airtel.in.
2. Please log in with the username and the password and you shall be able to
view your Mobile account details.
3. Click on "Bill Guide" option
4. Select the invoice period to view the details and click on "Bill details".
5. Click on "Itemized Call Statement" to view the itemized call details.

You may also click on ¿Receive bill on Email¿ option to receive bill in PDF
format.

We would like to confirm you that the name change will reflect from the
forthcoming Invoices.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Yours Sincerely,

M. John Nelson M
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7D9FF9
77091F31C65A8E42D59B8C5C73B5EBFCB3251B9DB3D5FB9D8296CADD2&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: Seema.[protected]@sc.com
To: [protected]@airtelindia.com
Cc:
Sent: 08/10/2010 13:15:55
Subject: VERY VERY URGENT-bill required-[protected]

Dear All



I had registered for e statements and have not received soft copy of my mobile
bill as yet. Please note that I had got my name change done last month and I
want my bills to be generated with the new name.



Please send the statement to [protected]@gmail.com and
seema.[protected]@sc.com





___________________________________________

Seema Banerjee

Manager, Policy & Process Improvement

Operational Risk, Consumer Banking

Standard Chartered Bank

Phone: +[protected]

Mobile: + 91-[protected]

Email: seema.[protected]@sc.com

Address: Standard Chartered Tower, 5th Floor, 201/B1 Western Express Highway,
Goregaon-E, Mumbai-400062, India

Website: http://www.standardchartered.com

________________________________________________________

Please consider the environment before printing this email

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[protected][protected]-----

Dear Seema Radhakrishanan Pillai, Your email dated 13/10/2010 03:44:19 PM,reference number[protected] is in process. We will get back to you at the earliest. Airtel Care

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.