[Resolved]  Bharti Airtel Limited — Invalid Sim Card Mob: [protected]

Address:

Karnataka

Sir,

i am customer of Airtel. but from last one week my number becomes idle. Airtel is not responding to my problems. they are neglecting my mails which i have sent them directly. but still problem is same. three times i took duplicate sim card. but problem is same. sir please look into the matter and solve as early possible. i lost more than Rs.15000 because of Airtel . please do some thing sir.

yours
Mr. Hareesh Nayak


Dear Hareesh Nayak,

According to your previous interaction, you have expressed concern regarding unable to use duplicate SIM card for your Airtel mobile number [protected].

We sincerely apologize for the inconvenience caused in this regard.

We would like to inform you that, your concern has been registered.

We will revert to you shortly. We request your cooperation until such time.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards


Thamizh Murasu P
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=FA1D7B84CA71E86CEF568D32AB3C9F3B8...⇄ 77395E22B56B8D92364ADED127593F61F60A3E92D50&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: raju.[protected]@rediffmail.com
To: [protected]@airtelindia.com
Cc: [protected]@legalapproach.net
Sent: 31/05/2010 09:55:26
Subject: Re: Re: MOBILE NO.[protected] [|BAL|[protected]|[protected]|]

Sir,

this is very sad to say that i have appriciated Airtel Service in earlier
message. because my number [protected] becomes idle ( Invalid Sim Card ) from
Saturday 3PM onwards. Airtel Customer executives promised me that above
problems won't happen in future. but after re-activation of duplicate sim card
which i took on 27.05.2010 it was disconnected on 29.05.2010. what a service
Airtel is giving to its customers. every company wants to satisfy their
customers. but Airtel wants to give Trouble to its customers.

i took three times duplicate sim card. its number is

first sim they have not returned to me.

1.[protected] - H2- WD
2.[protected] - H2 - WD


i don't have patience and time and even money to pay every time for duplicate
sim card. from last one week ( from 25.05.2010 ) onwards i am only engaged in
Above problems. Every day i am going to Airtel Local office and taking
Duplicate sim card and mailing to Airtel. then what about my Job?. i am on
leave from last one week. i lost one week salary or more because of Airtel.

i am doing part time business of collecting parcels from different institutions
and delivering it to concerned authorities. but i lost all my business because
dealers are telling that every time your number is switched off. so we have
cancelled your agreement and you should pay our compansation Rs.15000. because
i could not able to collect their parcel in time and cant able to concerned
parties in time. they have deducted it from my initial deposit.

i have paid more than Rs.1000 for transportation to come Airtel Office situated
in Manipal.

i fear that i will loose my job too. because from last one week i have not
attended for duty. i have many family problems. i have to look after my family.
if i will loose both then what shall i do? Please tell me.

who will pay my money back. who will give back my part time business( Pacell
business ).

sir, airtel is cheating their customers. i have suffered by many problems
because of airtel's action. i don't know why they are giving unnecessary
trouble to me. i lost more than Rs. 20000. who is responsible for this.

Amit sir, please ask to Airtel to give answer for above questions. other wise i
am going to publish above things in all newspapers. i have confident on you sir.

dear Airtel Customer executive please look in to the above matters and please
try to solve my problems. you can contact me in my another number [protected].
waiting for your reply.




your sincere customer

Hareesh Nayak
Mob.[protected]

On Fri, 28 May 2010 13:45:26 +0530 wrote
Dear Hareesh Nayak,


According to your previous interaction, you have expressed concern regarding
duplicate SIM card not yet activated for your Airtel mobile number [protected].


We understand your concern and will work towards resolving the same.


As per the telephonic conversation, we wish to inform you that, the duplicate
SIM card has been activated.


Also, we would like to inform you that, Rs.50 duplicate SIM card cost has been
refunded to your account.


To check the balance dial *121#(Toll free).


For further assistance, mail us at [protected]@airtelindia.com.


Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.


We thank you and value your association with Airtel.


Warm Regards

Sundara vadivelan
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B2D23542BBDC
3C42444FBDC43150BDDF2366A7D3305AB2D73B5ABDDF296A93F212&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: raju.[protected]@rediffmail.com
To: [protected]@airtelindia.com
Cc: [protected]@legalapproach.net
Sent: 28/05/2010 10:42:39
Subject: Re: Re: MOBILE NO.[protected] [|BAL|[protected]|[protected]|]

Sir,

as per your direction i took Duplicate sim card from Airtel Local office (
Manipal, Karnataka )by paying Rs.50 for sim and Rs.2 for Xerox on 28.05.2010.
Now it is activated. please confirm and reimberse the maximum amount that you
can. please avoid such kind of mistakes. because i lost my precious time and
amount too also.

waiting for your reply.

your sincere customer


hareesh Nayak
mob:[protected]

On Thu, 27 May 2010 18:02:52 +0530 wrote
Dear Harees Nayak,


According to your previous interaction, you have expressed concern regarding
deactivation of SIM bearing your Airtel mobile number [protected].


We regret the inconvenience caused in this regard.


As per the telephonic discussion had with you, we request you to contact any of
your nearest Airtel Relationship center in Karnataka with the below mentioned
documents.


- Fill Duplicate SIM form with Photograph, Signature proof, Photo id (Original
Documents)


However, the SIM card can be replaced and the mobile number remains the same as
allotted to you after verification. The remaining balance and validity at the
time of SIM replacement will also be carried forward.


We would like to inform you that you will be charged a nominal fee of Rs.49/-
for SIM change and the same will get activated within 4 hours.


We request you to inform us, once the duplicate SIM get activate to refund the
amount of Rs.49/- which you have paid to activate duplicate SIM.


We request you to find the attachment of Airtel Relationship Center details.


For further assistance, mail us at [protected]@airtelindia.com.


Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction.


We thank you and value your association with Airtel.


Warm Regards

Ramya priya p
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=1E7E98E11B7C
9DE52065A3EC19788587FA1E7F8B8BF0197E[protected]FF71A7B84&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: raju.[protected]@rediffmail.com
To: [protected]@airtelindia.com
Cc: [protected]@legalapproach.net
Sent: 27/05/2010 15:47:16
Subject: Mobile No.[protected]

Sir,

one call came from airtel, number is [protected]. She told that i have to
apply for Duplicate sim card and i should pay Rs.49. once duplicate card will
be activated they will credit the Rs.49 to my mobile number.( [protected] ).is
this is true?. can i apply for duplicate sim card?
i am waiting for your reply.
you can contact me my another number [protected]
your sincere customer

Harees NayakThis e-mail and any files transmitted with it are for the sole use
of the intended recipient(s) and may contain confidential and privileged
information. If you are not the intended recipient, please contact the sender
by reply e-mail and destroy all copies and the original message. Any
unauthorized review, use, disclosure,dissemination, forwarding, printing or
copying of this email or any action taken in reliance on this e-mail is
strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.
[protected][protected]-----

Dear Customer, This is to inform that your Q/R/C has been parked and action will be taken shortly. Airtel Care
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.