Bharti Airtel Limited — Troubles Facing for a Old Disconnected Line

Address:

North 24 Parganas, West Bengal

AIRTEL THE BIGGEST CHEATINGBAAZ COMPANY IN THE INDUSTRY!

They
1) Beg to you to get their connection
2) Make you beg to disconnect a connection !


I am going in for

1) A petition the High Court and,

2) A PIL in the Supreme Court against unnecessary harassment of innocent customer in which I will make TRAI a party.

Just go through the communication details as under with them.

Sandip Pal
[protected]@rediffmail.com


Dear Haritha M / S. Vinoda,

Your Customer retention executive (Name : Abhishek Das) had visited my
place on 14/9/2010 and seen the equipment return note and collected a
fresh application for disconnection. I have mentioned the details of
my situation in the note. He said your problem is clear and will be
solved immediately once he updates the system.

Yesterday I got a call from your local billing department, they stated
that one of my old bill for the Month of April, 2010 is due and later
on they said it is ok and I have no dues. I have informed your billing
department that I have cleared all bills upto May, 2010 i.e. the Month
in which my instrument was picked up from my home.

I still receiving calls from your automated voice calling system
reminding me to clear my dues, which I don't have.

If you have any reconciliation statement confirming your claim please
send the same otherwise don't put in irresponsible claims without
proof. Please let me know the way it can be resolved in writing.

Please treat this not as a final notice after which I will be forced to
approach the appropriate authorities for legal recourse. I am giving
you 7 working days from today to revert on this.

Thanking you in anticipation.

Yours truly,

Sandip Pal

Old Subscriber of your land line which was disconnected and instrument
was taken away on June 10th, 2010. (No. [protected])

c.c : ) 1) Mr. Sunil Bharti Mittal, Chairman
2) TRAI

On Mon, 13 Sep 2010 11:45:09 +0530 wrote
>Dear Haritha M / S. Vinoda,
>

>
I am still awaiting your reply and needless to mention that your given
>
time frame has expired. Please note that you have violated the TRAI
>
regulation No 5.Time limit for redressal of grievance of consumers by
>
Call Centres and hope you would take the matter seriously enough at
>
your end?
>

>
I would be happy to know why so much time is required for your
>
organisation to revert on this ? Hope your manpower is sincere &
>
efficient enough !
>

>
Regards,
>

>
Sandip Pal
>

>
c.c :1) Mr. Sunil Bharti Mittal, Chairman
>
2)
>

>

>
On Thu, 09 Sep 2010 23:24:27 +0530 wrote
>
>Dear Customer,
>
>
>
>Thank you for writing to Airtel Telemedia Services.
>
>
>
>With reference to your e-mail dated 09.09.2010, you have expressed
>
concern regarding bill for your Airtel fixed-line [protected].
>
>
>
>We would like to inform that your concern regarding bill is already
>
registered with reference number 37342084, addressed within 10.09.2010
>
time 11:00 AM and same is under process.
>
>
>
>Our team is working on this and our executive will revert to you
>
shortly.
>
>
>
>We seek your cooperation in this regard.
>
>
>
>It is our privilege to have you as our valued customer and would like
>
to thank you for your continued patronage. We look forward to a very
>
warm and fruitful association with you.
>
>
>
>For any further assistance please mail us at [protected]@airtel.in
>
>
>
>
>
>
>
>
>
>Warm Regards,
>
>
>
>Haritha M
>
>Customer Care Executive
>
>Bharti Airtel Limited
>
>
>
>
>
>
>
>
>
>
>
>[protected]Original Message[protected]
>
>From: [protected]@rediffmail.com
>
>To: [protected]@airtel.in
>
>Cc: [protected]@bharti.com
>
>Sent: 09/09/2010 06:16:57 PM
>
>Subject: Re: Re: [protected] [|BAL|Qrc1673257|]
>
>
>
>Dear Ms. S. Vinoda,
>
>
>
>As stated by you I am waiting for your reply / addressing of my
>
concern
>
>by your stated deadline i.e. by 10/09/2010, 11:00 AM.
>
>
>
>Regards,
>
>
>
>Sandip Pal
>
>
>
>c.c : Mr. Sunil Bharti Mittal, Chairman
>
>
>
>On Tue, 07 Sep 2010 13:56:51 +0530 wrote
>
>Dear Customer,
>
>
>
>Thank you for writing to Airtel Telemedia Services.
>
>
>
>According to your telephonic conversation dated 07/09/2010, you have
>
>expressed concern regarding billing discrepancy and cancellation of
>
>your Airtel fixed-line [protected].
>
>
>
>We understand the agony of the situation and the inconvenience you may
>
>have experienced.
>
>
>
>However, we would also like to inform you that your concern regarding
>
>billing discrepancy and cancellation has been registered with us along
>
>with the reference number 37342084 and it has been forwarded to the
>
>concerned department. The same will be addressed by 10/09/2010, 11:00
>
>AM.
>
>
>
>We thank you and value your association with Airtel.
>
>
>
>For any further assistance please mail us at [protected]@airtel.in.
>
>
>
>
>
>
>
>Warm Regards,
>
>
>
>S. Vinoda
>
>Customer Care Executive
>
>Bharti Airtel Limited
>
>
>
>
>
>
>
>
>
>[protected]Original Message[protected]
>
>From: [protected]@rediffmail.com
>
>To: [protected]@airtel.in
>
>Cc: [protected]@bharti.com
>
>Sent: 07/09/2010 08:48:47 AM
>
>Subject: Re: Re: [protected] [|BAL|Qrc1671093|]
>
>
>
>Dear Harshita M,
>
>Please find attached the AIRTEL Customer premises Equipment Return
>
>Note
>
>215298 dated 10/6/2010. I am unable to understand after the telephone
>
>Instrument and Modem/Router Pickup how could you keep charging me?
>
>Also
>
>the line connection was retained on the request of cutomer care for a
>
>few days and further disconnection of the voice line was requested
>
>through your AIRTEL Hot line from your Salt Lake City Centre Hub.
>
>After
>
>this request your pickup guy picked up the instruments.
>
>
>
>I am also sorry the I wont be able to pay your cheating intention any
>
>further. The bills doesnt show any consumption and your charge is the
>
>monthly minimum amout in the first bill and the second bill you havge
>
>added the late fees along with the monthly charges! I would further
>
>request you to clarify your stand on this.
>
>
>
>Yours truly,
>
>
>
>Sandip Pal
>
>
>
>C.C : Mr. Sunil Bharti Mittal, Chairman
>
>On Tue, 07 Sep 2010 02:11:08 +0530 wrote
>
>Dear Customer,
>
>
>
>Thank you for writing to Airtel Telemedia Services.
>
>
>
>With reference to your e-mail dated 06.09.2010, you have expressed
>
>your concern regarding bill for your Airtel fixed-line [protected].
>
>
>
>We would like to inform you that, as per the reference number
>
>37261894, as per our records on 01.05.2010 you have been retained with
>
>voice line and dsl line got deactivated, hence we had charged for the
>
>same. We regret to inform you that we are unable to provide any
>
>adjustment towards trhe bill.
>
>
>
>It is our privilege to have you as our valued customer and would like
>
>to thank you for your continued patronage. We look forward to a long
>
>and fruitful association with you.
>
>
>
>For any further assistance please mail us at [protected]@airtel.in
>
>
>
>
>
>
>
>
>
>
>
>Warm Regards,
>
>
>
>Haritha M
>
>Customer Care Executive
>
>Bharti Airtel Limited
>
>
>
>
>
>
>
>
>
>
>
>[protected]Original Message[protected]
>
>From: [protected]@rediffmail.com
>
>To: [protected]@airtel.in
>
>Cc: [protected]@bharti.com
>
>Sent: 06/09/2010 06:06:33 PM
>
>Subject: Re: Re: [protected] [|BAL|Qrc1623370|]
>
>
>
>Dear Haritha M,
>
>
>
>Today again your much promised deadline of 5.30 p.m is over. This is
>
>happening repetitively and no solution being provided till date. As
>
>informed before I have paid my last in use bill for the Month of June,
>
>2010 [Landline - [protected]] and your office representative had
>
>picked
>
>up the Telephone instrument and Router / Modem on the 10th June, 2010.
>
>
>
>Unfortunately your telephonic reminders for payment is still coming to
>
>me on my BSNL no[protected] and also I have received bills for the
>
>unused period [till date July and August, 2010]. I have provided all
>
>evidences including the equipment return note and you are always
>
>sending me a promised mail to resolve the matter in 24 Hrs whereas it
>
>is going on for Months now.
>
>
>
>This unprofessional behavior / service was not expected by me and I
>
>the
>
>way I am getting harassed I am almost deciding to remove all other
>
>telephone line / DTH / mobile connections etc. that I have of Airtel.
>
>This is proof enough for the kind of harassment you provide your
>
>customers who have clean track record! I have to approach the consumer
>
>forum hereafter and also sending a copy of all the communication to
>
>Mr.
>
>Sunil Bharti Mittal.
>
>
>
>Your next reply should have a confirmation this time.
>
>
>
>Yours truly,
>
>
>
>Sandip Pal
>
>
>
>c.c : Mr. Sunil Bharti Mittal, Chairman
>
>
>
>On Sun, 05 Sep 2010 11:18:49 +0530 wrote
>
>Dear Customer,
>
>
>
>Thank you for writing to Airtel Telemedia Services.
>
>
>
>We regret for delay in responding to your mail.
>
>
>
>With reference to your e-mail dated 31.08.2010 , you have expressed
>
>your concern regarding bill for your Airtel fixed-line [protected].
>
>
>
>We would like to inform that your concern has been registered with us
>
>with the reference number 37261894 and the same will be addressed by
>
>06.09.2010 time 05:30 PM.
>
>
>
>Our executive will get in touch with you.
>
>
>
>For any further assistance please mail us at [protected]@airtel.in
>
>
>
>
>
>
>
>
>
>
>
>Warm Regards,
>
>
>
>Haritha M
>
>Customer Care Executive
>
>Bharti Airtel Limited
>
>
>
>
>
>
>
>
>
>
>
>[protected]Original Message[protected]
>
>From: [protected]@rediffmail.com
>
>To: [protected]@airtel.in
>
>Cc:
>
>Sent: 31/08/2010 09:12:34 AM
>
>Subject: Re: Re: [protected] [|BAL|Qrc1613805|]
>
>
>
>Dear AIrtel Customer Care,
>
>
>
>As promised I am enclosing the
>
>Customer Premises Equipment Return Note Caf No. 215298 dtd. 10/6/2010
>
>and the two bills that you have raised while even the instrument was
>
>not there in my premises!
>
>
>
>Hope your response will be proper this time.
>
>
>
>Thanking you,
>
>
>
>
>
>Sandip Pal
>
>
>
>On Mon, 30 Aug 2010 13:25:43 +0530 wrote
>
>
>
>Dear Customer,
>
>
>
>
>
>
>
>
>
>
>
>With reference to your e-mail dated 30/08/2010 regarding cancellation
>
>of your Airtel fixed-line [protected].
>
>
>
>
>
>
>
>
>
>
>
>Your concern regarding delay in cancellation has been forwarded to the
>
>respective department and the reference number is 37023812 and same
>
>will be resolved by 03/09/2010, 10:30 AM.
>
>
>
>
>
>
>
>
>
>
>
>Our executive will get in touch with you.
>
>
>
>
>
>
>
>
>
>
>
>For any further assistance please mail us at [protected]@airtel.in
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>Warm Regards,
>
>
>
>S. Vinoda
>
>Customer Care Executive
>
>Bharti Airtel Limited
>
>
>
>
>
>
>
>
>
>[protected]Original Message[protected]
>
>From: [protected]@rediffmail.com
>
>To: [protected]@airtel.in
>
>Cc:
>
>Sent: 30/08/2010 09:50:16 AM
>
>Subject: Re: [protected]
>
>
>
>Dear Customer Care Executive,
>
>On my application for removal your person had visited my premises and
>
>have taken away both the Telephone instrument & the modem vide AIRTEL
>
>Customer Premises Equipment Return Note Caf No. 215298 dtd. 10/6/2010.
>
>
>
>I have paid the bill for June, 2010 and there is no bill payable from
>
>my side. I have to look for legal options being a lawyer and
>
>contacting the consumer forum in case you still keep harassing me.
>
>
>
>
>
>I will scan and forward the CPER Note tomorrow.
>
>
>
>
>
>Regards,
>
>
>
>Sandip Pal
>
>
>
>On Sat, 28 Aug 2010 16:35:48 +0530 wrote
>
>Dear Customer,
>
>
>
>Thank you for showing interest in our services.
>
>
>
>This is with reference to your interaction dated 27/08/2010regarding
>
>bill related discrepancy for you AirtelFixedline number [protected].
>
>
>
>We would like to inform that as per the reference number 35687298,
>
>duly verified your bill it has been charged as per your usage .
>
>
>
>Therefore as per the ticket no 1046482, the voice line has been
>
>retained and dsl line is deactivated. Checked as per the records
>
>waiver
>
>is not applicable.
>
>
>
>It is our privilege to have you as our valued customer and would like
>
>to thank you for your continued patronage. We look forward to a very
>
>warm and fruitful association with you.
>
>
>
>For any further assistance please mail us at [protected]@airtel.in.
>
>
>
>Warm Regards,
>
>
>
>Tanuja M.S
>
>
>
>Customer Care Executive
>
>
>
>Bharti Airtel Limited
>
>This e-mail and any files transmitted with it are for the sole use of
>
>the intended recipient(s) and may contain confidential and privileged
>
>information. If you are not the intended recipient, please contact the
>
>sender by reply e-mail and destroy all copies and the original
>
>message.
>
>Any unauthorized review, use, disclosure,dissemination, forwarding,
>
>printing or copying of this email or any action taken in reliance on
>
>this e-mail is strictly prohibited and may be unlawful.
>
>The recipient acknowledges that Bharti Airtel Limited or its
>
>subsidiaries and associated companies(collectively "Bharti Airtel
>
>Limited"),are unable to exercise control or ensure or guarantee the
>
>integrity of/overthe contents of the information contained in e-mail
>
>transmissions and further acknowledges that any views expressed in
>
>this
>
>message are those of the individual sender and no binding nature of
>
>the
>
>message shall be implied or assumed unless the sender does so
>
>expressly
>
>with due authority of Bharti Airtel Limited. Before opening any
>
>attachments please check them for viruses and defects.This e-mail and
>
>any files transmitted with it are for the sole use of the intended
>
>recipient(s) and may contain confidential and privileged information.
>
>If you are not the intended recipient, please contact the sender by
>
>reply e-mail and destroy all copies and the original message. Any
>
>unauthorized review, use, disclosure,dissemination, forwarding,
>
>printing or copying of this email or any action taken in reliance on
>
>this e-mail is strictly prohibited and may be unlawful.
>
>The recipient acknowledges that Bharti Airtel Limited or its
>
>subsidiaries and associated companies(collectively "Bharti Airtel
>
>Limited"),are unable to exercise control or ensure or guarantee the
>
>integrity of/overthe contents of the information contained in e-mail
>
>trThis e-mail and any files transmitted with it are for the sole use
>
of the intended recipient(s) and may contain confidential and
>
privileged information. If you are not the intended recipient, please
>
contact the sender by reply e-mail and destroy all copies and the
>
original message. Any unauthorized review, use,
>
disclosure,dissemination, forwarding, printing or copying of this email
>
or any action taken in reliance on this e-mail is strictly prohibited
>
and may be unlawful.
>
The recipient acknowledges that Bharti Airtel Limited or its
>
subsidiaries and associated companies(collectively "Bharti Airtel
>
Limited"),are unable to exercise control or ensure or guarantee the
>
integrity of/overthe contents of the information contained in e-mail
>
transmissions and further acknowledges that any views expressed in this
>
message are those of the individual sender and no binding nature of the
>
message shall be implied or assumed unless the sender does so expressly
>
with due authority of Bharti Airtel Limited. Before opening any
>
attachments please check them for viruses and defects.
>

>