Blue Dart Express Complaints & Reviews

The following happened in June last year. So far nothing has happened and Mr. Prashanth of Blue Dart who is the Branch Manager doesn't attend to my calls anymore.

[protected][protected][protected]

A total of 6 boxes were booked to sent to Bangalore (3 parcels), Hyderabad (one) and Kolkata (two) on 16.06.2008. The packages were collected from my store at 7:40pm on the same day. Along with the original invoices inside the boxes, I personally handed over 2 copies of each invoice to your staff who had come in for collection. I was worried about the packages being held up because of the cut-off time since they contained live plants which would perish. I was assured that the packages would leave for their destinations on the same day itself. I was not given a tracking number or receipt since they did not carry the same with them.

However, the next morning I received calls from Bangalore that they had not received the package. I called up your office that afternoon to ask for the tracking numbers. The receptionist told me that no package from me was received the previous evening. It was only at 5 in the evening that I came to know from Mr. Muralidharan that the packages were still lying in your office for want of invoice copies. However, he then made arrangements to ship them immediately.

The agony didn't end there and only one parcel was delivered by the end of the next day 18.06.2008. The astonishing part was that none of the Bangalore consignments were delivered. The Bangalore parcels finally were delivered only yesterday afternoon 19.06.2008. One Kolkata parcel was delivered yesterday evening and as of now, one parcel to Howrah is yet to be delivered.

I have already showed the mails and sms replies that I received from my clients, regarding to the bad condition of the plants. I also showed you that I have already had to ship replacements by other modes of transport. I request you to kindly compensate my losses and damages to my reputation caused by these delays. I request you to kindly refund the amounts of my invoices as under.

Inv# 21 - Mr. xxxxxxxxx, Bangalore = Rs. 1000
Inv# 22 - M/s. xxxxxxxxx, Bangalore = Rs. 2100
Inv# 23 - Mr. xxxxxxxxxxxxx, Howrah, Kolkata = Rs. 1600
Inv# 24 - Mr. xxxxxxxxxxxxxx, Kolkata = Rs. 3875
Inv# 25 - Mr. xxxxxxxxxxxxx, Bangalore = Rs. 1450
Inv# 26 - Mr. xxxxxxxxxxxxx, Hyderabad = Rs. 1000
Total = 11025.00
[protected][protected]---

From: NEERAJ SRIVASTAVA [mailto:[protected]@gmail.com]
Sent: Thursday, March 26, 2009 7:08 PM
To: [protected]@bluedart.com; Venkataraman, V
Subject: Fwd: URGENT SHIPMENT




[protected] Forwarded message[protected]
From: NEERAJ SRIVASTAVA <[protected]@gmail.com>
Date: Mar 26, 2009 5:26 AM
Subject: URGENT SHIPMENT
To: [protected]@bluedart.com
Cc: "Venkataraman, V" <v.[protected]@spcorp.com>


Dear Sir,
This is to bring in your kind notice that we send a shipment docket no. [protected] through Blue Dart courier dated on 25 march from Mumbai to lucknow.This shipment is very urgent to reach at lucknow by 27 mar 11 o'clock as it is containing life saving drugs that is to be given to patient. .Request you to please take it as urgent & important .We are a regular customer of yours . Your favour will be highly appreciable.
Neeraj kumar Srivastava
In reply they committed due to their mistake shipment is not taken but definitely be sended to you by 2' 0 clock .Then I have called your Customer Care Call Centre No.[protected], & discussed the same with Mr anupam, he was very rude to me & said that packet will be deliver as per their convenient & then again I have discussed with your Supervisor, she has assured to do the delivery by 5:00 PM
It is really surprising that if it is reffered urgent life saving drugs are there that has to be delievered by 27 mar 11 o'clock in that shipment, still they are in Delhi .You people charges extra money for good services and your services are seen worst, it is your fault that the shipment got missed in Delhi .Please try to send it urgently by today afternoon by any transport air, car, or by any other means because if there is any loss is there for patient life or to patient we will sue you.It is very sorry to see that you are not holding your commitment.
Regards
Neeraj kumar Srivastava
Lucknow

to
my P.A, she requested to issue a authority letter in her name, but very sorry to inform you that delivery has been not made as per your commitment. The same is for your kind information & action please.

Due to mistake of dealing agency, I suffered a lot. The agency entered wrong pin no 226016 instead of 226012 and my document kept circulating in Lucknow city.

The packet was posted from Mehsana/Ahmedabad to Lucknow.

However, the executive Mr Shridhar was very cooperative & helped in delivery even though delayed.

However, agency should be punished for PUNCHING WRONG PIN .

Reliability factor is reducing.

Dear Sir/Madam I am holding HDFC Credit card more than five years during this period I have never got such experience that the delivery person namely Venu from blue dart did not deliver my card simply went to their office and said I have changed my address it is amazing today i.e.04/03/2009 I have got my credit card statement from manikanta courier they delivered it to me but the blue dart people unnecessary harrasing me and they are very rude to the customer it is hurting first they given me the telephone number[protected]/60 on this number I have spoken to MR.Rao he said he will send the credit card between 2-5 PM on 04/03/2009 but they did not come to deliver it again I went to their office at Hyderguda Hyderabad the staff was rudely spoken with me and said they will send the card back to the issuing office again I have requested to their customer support office at this number[protected] and spoken to MR, Paul he said he has send my request their hyderguda office but they did not deliver my credit card after showing my ID Proof and address proof and credit card statement they did not hear me and send me back empty handed. In these circumstances I request to you in future please dont send my credit card with blue dart they are useless fellows kindly look into the matter and take necessary action against the rude staff of blue dart. My airway bill Number is [protected] dated 28/02/2009 it seems the delivery boy of blue dart namely venu intends to misuse my credit card he has not right to hold my credit card for 04 days kindly look into the matter.

To The Manager,
Citi Bank Cred
Card Division,



Subject :Waybill Number : [protected] of Blue Dart Courier

Regarding my credit card no.[protected]

Dear Sir,


I have to state that.

Blue Dart informed me that as I was not at home on 26th feb 09 they are unable to deliver the packet of Waybill Number : [protected] of Blue Dart Courier.

After my enquiries I concluded that, deliberately, Blue Dart Courier is not delivering me the above mentioned packet containing my reissued credit card.

And when I called the blue dart official at 9.39 in the morning today 27th feb 09, the reason for non delivery of the packet, I was told that blue dart shall deliver only when I shall be present in person at my home address.

I had a talk with city bank call centre regarding one debit in my current month’s statement. The date of debit was in the month of nov 08, upon my suspicion citi bank offered me to block the card and issue a new one in place of it without cost, which I readily accepted. And the card came on time thanks to the prompt service of citi bank.

However,

It seems that the prompt disposal of my matter by citi bank, and sending me the card with equally promptness has turned futile due to the bad services of the Blue Dart courier services.

My Complaint.

I am now complaining that blue dart courier has defaulted in his services, and I have to suffer in terms that could be described as :-

My requirements that could have been fulfilled by using the card services are jeopardized by the courier agency

I have to pay my dues to citi bank, to which, it seems obvious that without credit card number it is going to be a matter of concern in near future.

I have been subject to harassment mentally while pursuing the blue dart people for the delivery my above mentioned dox, and as per my experience I can observe that the staff of Blue dart are not competent enough to understand my requests to deliver the packet at my home address, and when I explain that it can be delivered at my office address in case bonafide evidence are required. And there they can check my identity, signature, and can have any other material evidence of me being the genuine person, they decline and claim that they shall not deliver at my office address.

The same incident is repeating with me twice and again, I lost my card last year, and the same had come from the same blue dart courier, and that time also I had to run from pillar to post to have my card delivered at my home address and after much requests and after lodging a complaint the card was delivered to me I told this thing to the blue dart call centre this time also but they seemed unconcerned, while last time they delivered the card it took so long, and much complaining to which I received a call from blue dart finally that they regret and ask sorry for the same and assured me that the same thing shall not occur in future and here they are, and think the miseries and horrors of last time I experienced are causing pain to me and it seem only god can intervene in this unending misbehaving of the blue dart people with me however, last time I simply acknowledged their concern and that they feel regret over what had happened

However this time why should not I request the citi bank, and the blue dart officials to initiate an enquiry in this matter, and why should not I choose to present my case with and independent authority thereto, or why should not I be present myself before the concerned judicial authorities.


Awaiting an speedy reply on the matter

Thanks and Regards


Ansuia Prasad
J-3/66, DDA Flats, Kalkaji, New Delhi -110019
[protected], [protected], [protected], [protected], [protected]
Off.
P.S. Sodhi & Associates
D-1/69, Sangam Vihar, New Delhi -110062

Landmark- near dispensary, Block D, Gali No. 1 (main)

No notice/intimation regarding Consignment number [protected] of Blue Dart Courier Services was given to us till date. How the action may be taken regarding the delivery of consignment? It is not possible to take any action without the details of consignment. Why we were not intimated till date on address given on the consignment. It is a serious matter.

We may move to consumer court on the lapses on your part. Please expedite the matter and ensure immediate action in the matter.

J. B.Tomar F/o Gaurav Tomar
402- Anjali Apartment, North officerpara
Doranda, Ranchi-834002
Phone No[protected], 2260681
Mobile No. [protected]

The Blue Dart courier company picked up material worth Rs. 50000+ from my office in Delhi on 20 January 2009 for delivery to Bhubhaneshwar.

The docket number is : [protected]

The courier company has failed to deliver the material even after almost a month has gone by. They are also not informing us about what happened to the material.

Our company officials called them repeatedly, at first they dilly-dallied and asked for time, and now they are saying they cannot trace the material.

It seems to me that the Blue Dart Couriers is not doing business, but robbery.

Their attitude towards customer care is very poor. They do not assign any complaint numbers, and do not provide you tracking information for the complaint.

They will also make false promises that somebody from the company will call back, and nobody calls back.

If bluedart cannot deliver my material, then I can only believe that the material was stolen by bluedart company.

I wonder how many companies they have duped in a similar manner.

I strongly recommend that you do not use blue dart if you want to keep your costly material safe.

sir/mam
Blue dart courier co lost passport of my and my wife .Due to this we can not go for tour of singapur and loss of money too....

Way bill numbers [protected] send from HSBC Chennai to my Bangalore address on 27/01/2009
But I haven’t get my courier delivered. I have enquired the Blue dart thrice (29/01/2009, 30/01/2009) but they haven’t tried to delivered the courier. They have told we will get appointment and send for the delivery. But they haven’t called to my mobile also. Since it was a matter o[censored]rgency(Demand Draft) I cant wait anymore. i have lossed the hope and monday morning i was searching the consignment in the Bluedart website and came to known that it was delivered to the source(Chennai Hsbc). This is the way the blue dart is earning money from the clients.

This is 7th day of my complaint. Called blue dart regarding the status and the reply was as usual we will update you today evening. And no one would bother to call me back. I am supposed to receive a shipment from ICICI Home Finance and on 9th I received a message from ICICI that the document was sent via blue dart. To my horror when i enquire the status of the shipment i found that my consignment was delivered (as per Blue dart site AWB#[protected]). When i raised a complaint, initial investigation found out that it was delivered to some company in electronics city, where i have never worked and no where releated to myself. I wounder what can be done to get my consignment recovered and redelivered ??

Sir,
My name is Partho Roy,
working as an F&B Manger In Hotel Babylon Raipur.This is to bring in your notice that inspite of reminding blue dart courier about my duty timing i.e.8.00am to 14.00pm, my courier is not being deliver to me in time.This has been the case with each and every courier of mine coming through Blue Dart. When complained about the same they responded that the courier will be delivered according to their time not mine and if I have any problem I should ask my bank to stop sending my courier through blue dart.
please, look into this matter as soon as possible.

Sir
I am Sudhir Kumar Singh writing to seek your help in my pf issue. After getting all the paper work done from my company BLUE DART EXP LTD, DLF( gurgaon), where i worked for near about 13 months(10/01/2007 till[protected].My Employee ID in BLUE DART was 88048. I sent my provident fund clearance document on 14/04/2008. I was told that it takes about 60 days to get the money but till today it is more than 240 days and nothing has been credited to my account. No acknowledgment has been given to me either; My PF a/c no is MH 23305/16526.
Hence I request you to look into the matter and
looking forward to your cooperation.


regards,
sudhir kumar singh
Ex Employee : BLUE DART
EMP id 88048

I was to get a credit card couriered about 2 weeks ago which has not been delivered yet. I keep calling there Customer Service numbers and they never respond. Nor the person on the call acknowledges that its Blue Dart unless we ask from our side.

They give a call to know where the address is.. we give them the address but in vain keep waiting for the person to deliver but they NEVER Come..

I hope this attitude...

Sir/ Madam,

good evening !!!

i booked my post on 3 - october - 2008 to Raipur from Bangalore Blue Dart services. They told me to deliver my Docket on 3 November to Mentioned Address at Raipur before 2:00 PM at any cost.
but Till 5:00 PM my Post did not deliver By Blue Dart At Raipur on Mentioned Address. Mean while i Called a lot of To their Customer Care Services at Bangalore as well as Raipur Blue Dart Offices. In Raipur office Some Lady attened my call & Assured me to deliver that Post at Raipur address soon with priority. Then after 1hr. i called at Raipur Address where the Post will be delivered but they told as they Have not received so i again called to the Raipur Blue Dart Office but the Number was busy & this number had been busy for 2 hours. Some body Put off the receiver of that phone. again i called Bangalore Custmer care And talked many persons Regarding this but all told me to contact soon & told me about post delivered or not.
but no body called me then.

i sent my Chattisgarh PSC form by courier and 3 November is Last date to recieve the Form by 5:00 PM at Raipur G.P.O. one of my friend from mentioned address take the form & submit it to G.P.O. if it could be reach In Promised time.

it harressed me so much & I lost my chance to attempt the exam.

Please Take The needful Action against Blue Dart Services & let do Justice with me.

thanks,
yours truly,
Nikhil

- Shipment was sent via Bluedart on 23rd
- Shipment has still not been delivered as of 30th
- Shipment delay was due to Invoice not being sent by Blue dart.Shipment reached London on October 27, 2008. But could not be delivered as Invoice was found missing. This was a miss on part of blue dart. This was confirmed y calling DHL Customer Service UK
- Multiple calls made to Customer service DHL India[protected] to send the invoice. Customer service refused to acknowledge miss on their part even though the UK customer service had clearly indicated that invoice had not been sent.
- Finally spoke to Assistant manager customer service on 29th October and invoice was finally faxed. Assurance that shipment will be delivered latest by the next day (at the earliest)
- 30 October - records indicate that shipment has departed from DHL Heathrow London but has still not reached recipient. Repeated calls to customer service have yielded no results nor have any reasons been given regarding the delay

Kindly help resolve this. After charging customer exorbitant amounts bluedart has failed to deliver shipment. Further more they have not been transparent in their dealings and have tried to hide information from the customer

I am B.Srinivas aged38 yrs..resident of H.no.: 1-1-365/19, Gandhinagar, chikkadpally, Hyderabad-500020. few months back I have taken a Insurance Policy from Bajaj Allianz for my Child B.Saketh Suman and after months also we did not recieve the Main Policy bond to our house.

One day I got a phone call from Mr. Partha Sarathy from jawaharnagar that a document from Bajaj Allianz on Saketh suman & B.Srinivas name has been given by a courier boy to the wrong address instead of mr.Partha Sarathy's related Document..with out checking the document & address his Assistannts has taken the wrong one's and signed in the Blue Dart delivery book ..after few days Mr.Partha Sarathy got his Document back with the Courier executive and he has returned my Document to Blue Dart executive to hand over to my address and it has passed a month but till noe I did not get the delivery of document bearing Courier No:[protected] as given by Partha Sarathy to me..Now I rang up Blue Dart ..Himayathnagar & Customer care Bearing Phone No's :[protected] or 34 &[protected].. There is no proper response and the people who are recieve the phone call has no manners as how to talk with customers..Now my question ..Where are my Documents..?
Please help...
My mobile No. is : + 91- [protected]

Way bill numbers F[protected] & F[protected] send from HSBC Mumbai to my Cochin address have been returned twice mentioning address not found.
I have received many correspondences & C cards from HSBC previously through Bluedart.This is the second instance in last 3 months where Bluedart has not delivered the covers in my address & conviniently returned the same.
None of the staff has even bothered to contact me over phone /mobile in all these instances.This reflects on the deteriorating commitment of your staff to provide service & is an eye opener for me not to depend on you any further as a customer in my business.

I had got Axis Bank credit card with Awb no :[protected] and when the courier man came i went ot chennai for purchase and i am shortly leaving to Dubai.But its my permanent address ...i have all communciation credit card bill, bank statement all were delivered to that address only...
"my aunty told them that i am out of station". The courier person told will call me to my mobile...But when i checked the AWB Bill no ...it shows Cosignee is not at that address...

How worst the service...is ? Anyway that courier cover will be with my mobile no... Y dont they call me and confirm...

Some severe action should be taken on these courier people for working so worstly and for worst service...


regards,
balamurugan

chetna dhingra, prem niwas, hno;5/22, tahli mohalla, ferozepur city. pin :152002

I have sent Birthday Dress for my sister through Blue Dart Express Ltd on 30/09/2008. The Airway Bill no is [protected].
The address mentioned was
Amar Ekbal singh.
House no 792
Awas Vikas Colony,
Kunraghat, Jharkhandi village
Gorakhpur U.P. 273008.
The address mentioned is absolutely correct as I have been sending documents in the same address.
The courier company assured me that the consignment would reach on 03/10/2008 as the Birthday was on 04/10/2008.
The courier company did not take any efforts to contact consinee even after the mobile no was mentioned on the consignment . Inspite of numerous calls the consignment did not reach the address
As a result my sister was unable to wear the dress on her Birthday . Till yet the consignment has not reached the address nor any efforts have made to contact the consignee .
Request a refund on the amount spend on the courier, the STD chgs and also a claim for mental tension