[Resolved]  Airtel Broadband — customer care

Airtel online service — Problem with online service,no proper action or response from customer care

I am regular uses of Airtel online and now none of the gprs service is working.
I have activated mobile office on my no and mms as well.. Suddenly none of the services are working on my number though the fee for it is getting reduced from the balance. Even on repeated call to customer care no action has been taken.,

I hope i ll get a solution atleast after lodging complaint here..

Please check this..

I am currently residing in mumbai and my mobile no is [protected]
And i have a nokia handset n73.,

Please let me know i[censored] want more details

Airtel — Tariff plan change, call to customer care blocked

My no is [protected](Bangalore)According to my tariff plan local call rate was 50/- ps.june first week(2008) it changed to 1/- Rs.The same tariff plan is available for my mates.i called to customer care at least 10 times to get an explanation regarding this.but i didnt get any explanation. every time executives tell the application is down or they cut off the line.Now i can not call to customer care too. it seems they blocked my calls to customer care.How can i get the justice in this problem?

Airtel Broadband — No Coonection Available

I am staying in Madiwala, Bangalore. On 07th Oct 2008, i went to the Madiwala office of Airtel for a new broadband connection at that time that person told me that it will take around 2 weeks as there are no free connection. i went again on 15th Oct and asked about the availiability of connection then that guy told me that by end of this month you will get the connection and next time do come with documnets of address proof.
As i was busy with my work for next 3 weeks and i went on 15th of Nov. with all document required, then that guy told me that tehy still dont have any connection and will take 2-3 months and you take some other connection like BSNL, tata etc.
can someone please provide me the mail ids of higher authorities of AIrtel broadband so taht i can raise this issue and tell them how these people are loosing their customer by directing then to other service provider.

airtel internet services — did not get the right plan for which i have applied

hello,
I had applied for Rs 699/- supersaver internet plan with the speed of 256 Kbps and a phone having some free call service. i got the connection 8 days before but its of 499/- with 128 Kbps and no phone at all.I have complained for it to the servies man but it didnot work then he suggest me to complain. I am still waiting for the correct service.Not any phone has been connected till now.so, what should i do now.Please do help me.
hope for your response.
thanking you,
Raghav Patodiya

AirTel — disconnect landline and broadband

hi,
I have an Airtel landline and broadband connection withe the phone number 4326844.Kindly disconnect both.
Thanks

Broadband 500+ home plan — Broadband deposit amount

I have taken broad band 500+ home plan on telephone[protected]. At the time of applying actually I have applied for monthly rental of Rs.50/- for instrument on the basis of payment of Rs.500/- as non-refundable amount.

But to my surprise, an amount of Rs.1000/- has taken as deposit amount vide monthly bill for the month of Jul 08 vide bill no.TO[protected]Yand the same has been paid vide receipt no.4554612 dated 19 Aug 08.

In view of the above, an amount of Rs.1000/- which has been taken as deposit amount may be adjusted to pmt connection and the amount of Rs.50/- being charged till now may be adjusted in the forthcoming bills and oblize for which we will be grateful to you..

Thanking you

Sundara Rao PS

airtel broadband services/DSL — for non registration

I have been trying to register myself on your site for the last one & half months and seeking for ID & passward, so that I may know my pulses and other expenses or internet consumptions etc and for that purpose I made calls on 121 customer care and explained the entire story that when I wanted to register myself on your then there was an error or shown a massage that your registration is incomplete but there was nothing like this. after receving/attending my calls your representatives replied me that you need not to register yourself becuase we will register you and you just give us some information then I gave all necessary information as they demanded but all in vain. I also tried too much myself to register myself but could not be completed.
I further requested you that during using internet broadband some errors come and intruppted my enjoyable moments and some times I was on my professional site i.e. High Court Site and wanted to see the cause list of High Court during that time I am also suffering from unnecessary errors.
It is further submitted that during that days a representative came at my home and made a call me that he is from your company and he had to resolve the problem before 1.30 p.m. and at that time I was in court room and he requested to attend a call from chandigarh office that the problem has been resolved and he assured that he will come and see the problem after that he never came to my home at reasonable times nor he called me for the said problems
Now I am requsting you to provide me ID and passward of my connection so that i can utilize your services for which you are knwon to.
So please look into the matter and take appropiate action to provide me valuable services and untruppted services.

thanks & regards

GURDEEP SINGH
ADVOCATE

i agree with the airtel user problem since i am facing the overcharging problem and as it is my old no i can't change the no. too. In my previous bills i found that there was gprs was activated and they were charging me for more than 2-3 months i personally visited airtel office where i've been asked to call customer care, i called up more than 12 times even shoot an e-mail but no action has been taken. That way i've paid approx Rs 1000 for nothing.

hi

this is ravishekar from vijaynagar have a broadband connection of 256mbps and i have been calling to the customer care executive for more than 3 times for change of plan or migration plan from 256 to 512 mbps no one is assisting me for this and they give me lame excuse that they have technical problem in taking the request on 16-06-09 time is 6:25pm and please assist me


address is as below

Ravishekar
#893/m 10th cross chandra layout
vijaynagar-40

hi,

i am yeshu sharma from nehru nagar, ghaziabad. i have taken airtel broadband connection on 9th june because my family really trust airtel thats why we have your airtel DTH service and many airtel phone no.s at our home but now i am loosing my trust on airtel people. your airtel customer executive gave us the wrong information about our internet plan and he kept on misguiding us even after i have visited your ARC. i want him to be terminated because he caused us so much trouble without any reason. now we have changed our plan according to our need. his name is rajinder and his no. is [protected]. i have also lodged a complain against him and complain no. is 20978424. please take action against him and kindly tell me why he was telling us to have that scheme which is only applicable in delhi i.e value combo 749 pack which is not applicable here in gzb. why he was lying to us and he is still doing that. it is because of his fault we got the wrong plan one airtel 749 pack which has limited DSL usage when we want unlimited.

send me your reply on dr.[protected]@gmail.com.
i will be highly grateful.

hi sir . my phone it is not working . pls take immediate action . it is very important

AIRTEL BROAD CONECTION — FORGET TO SELFCARE PASSWARD PEASE PROVIDE MY OID PASWARD

SIR,
I FORRGET MY OLD PASWERD OF THIS BROADBAND CONECTION
SO PEASE SEND MY OLD PASWARD.

Airtel Broadband — Customer service

we had appli8ed for a wiifii connection 1 week back n were promised by d comapny that d requested wifconnection will be connected in 3 days time.. but nuthin happened as promised... customer service is horrible doesnt reply to our calls and messages... if its not possible we would kindly like a refund as we had paid immediately lookin at d goodwill of d company while submitting d documents.

Dear sir
We are the air tell customer of last 3 years. we have two land line number are 42660381 AND 42660384 . We request to transfer the land line to our new office following address.
Zodiac power solution
2/25 TSD Nagar
2 nd main road
Arumbakkam
Chennai 600106
But yours customer care assistance inform there is no available line to existing box. So immediately reply my request our customer care complaint numbers is
1) 95975 dated 22/06/09 (no feed back from airtel care)
2) 21494228 dated 01/07/09 ( no response from airtel care)
3) 21540034 dated 02/07/09 (no response same as above)
Kindly do the need full thing immediately
Thanks and warm regards
Krishna moorthy

my airtel phone connection is not working
no.[protected].

AirTel — airtel broadband

sir,
i abbas kazim would like to make a complaint about one of your staff member " vineet singh" sales officer, his phone is [protected]..
As i asked him to change my airtel broadband package from 599 to399, now as nearly 2 months have passed he has not shown me any interest to my complain
I also payed the one months amount of 599.but i never used my land line phone and the free 100 rs free calls you can check that in yours computers.but i payed because of yours staffs carelessnes.
thanking u that u will do the neatfull and take some action..

yours trully,
abbas
[protected]

Airtel Broadband Connection — Airtel - Insensitive to customer problems

Hello,

I have applied for a new airtel broadband connection on 28th Aug 09. I was promised that the connection will be given on the 30th of Aug. No signs. 31st Aug a person came and did some basic wiring. He said somebody would come in the evening with the modem and landline. That did not happen.
For the next 3 days I kept calling Airtel customer service.
My complaint number is 22654246. 2 of my calls were even escalated. Everybody gave me false promises. Please open up my call history and refer to what exactly was conversed.
On 1st of August I waited the whole day at home for your representatives. Nobody turned. Repeated calls to customer service also failed.
I was told that by Monday morning somebody would call me to fix an appointment. Nobody had called me yet.

I now don't need your connection. With that I need the below mentioned items.
1. Rs.1000 that I have paid as advance amount.
2. Call charges for all the calls I made to your customer service.
3. Written apology letter from a responsible person.

If all the above mentioned does not happen at the earliest. I will be force to step into consumer court.

Praveen
7th phase, JP Nagar
Bangalore.
Contact # [protected]

hello
i am narendra

Airtel Broadband — complaint on broadband

sir,
We are the students of sjce hostel mysore, we are using airtel
broadband connection number [protected] owner name:Bharath.S.Kanth
sjce hostel room no.m-29.We were sharing from their connection.The
connection was disconnected for non payment of bill, we asked for new
connection but in airtel office they told its not possible to give new
connections in our location.So, we asked for reactivation of existing
connection they told its possible after paying due bill, we paid total
bill of Rs.2440 in cash.They have given the reconnection papers and
told that within 3 days the line will be active but when we went to
submit the form they said some technical problems and connection
cannot be provided.We havnt recieved the bill papers also.We were
misleaded by the company, so please do help us and provide connection
as we were using airtel broadband for past 2 years...waiting for
your reply

your's faithfully

CHIRANTH.B

we want to pay the bradband lease line payment, but we have not received the bill