[Resolved]  ICICI Bank Car Loan — CAR LOAN

DEAR SIRS/MADAM,
WE HAD RECEIVED A LETTER DT. 05/11/08 SIGNED BY MR. BHAVESH PATEL FROM ICICI BANK INFORMING US THAT OUR LOAN AGREEMENT NO. LAABD[protected] IS CHANGED TO LAABD[protected].
THE ECS OF RS. 10450 WAS DEBITED IN OUR ACCOUNT ON 5/11/08 (ECS/TP-ICICI BANK -NOV08/[protected]. ON 11/11/08 AT 12.58.58 PM WE RECEIVED SMS FROM ICICI HFC "QUOTE "LAN LAABD[protected] REFUND OF RS. 10450.00 HAS BEEN PROCESSED. THE AMOUNT WILL BE CREDITED TO YOUR BANK A-C NO. [protected] WITHIN 7 WORKING DAYS" UNQUOTE
ON 13/11/08 RS. 10450.00 DIRECTLY CREDITED TO OUR ACCOUNT THROUGH ECS HAVING REF. NO. ECS/TPEXCESS AMT REFUND/[protected].
AFTER THIS WE ENQUIRED AND WERE TOLD BY ICICI CUSTOMER CARE THAT DUE TO CHANGE OF LOAN ACCOUNT NO. THE SAME THING HAS HAPPEN AND SOME DOBY FROM THEIR OFFICE WILL COME AND CLARIFY THE SAME AND WILL TAKE A CHEQUE OF RS. 10450.00 SO FAR NOTHING HAS BEE DONE BY THEM AND IN THE MEAN TIME SOME BODY FROM ICICI BANK'S RECOVERY DEPARTMENT CALLED AND ASKED FOR THE PAYMENT. ON EXPLANATION OF THE WHOLE STORY THE PERSON INFORMED THAT HE WILL BE VISITING OUR OFFICE.
TODAY WE HAVE CALLED AND TRYED TO MAKE THE PERSON UNDERSTAND OUR PROBLEM BUT WE WERE TOLD THAT THERE IS STILL AN OUTSTANDING AMOUNT OF RS. 10450 + RS. 9500 BEING LATE PAYMENT CHARGES. WE FAILED TO UNDERSTAND THAT NO BODY APPROCHED US ONLY WE ARE RUNNING AFTER ICICI BANK. IF THE LAN NO. IS CHANGED IT NOT OUR FAULT. IT IS BANK'S INTERNAL PROBLEM. WE HAVE ALSO REGISTERED COMPLAINT NO. 89340335 DT. 12/12/08 AT 4.58 PM BUT SO FAR WE HAVE NOT RECEIVED ANY REPLY.

WE ARE AFRAID THAT THE RECOVERY DEPARTMENT OF THE BANK MAY MISBEHAVE OR ASK US TO PAY THE PENALTY AMOUNT FOR NOT OF OUR FAULT.
KINDLY TAKE THIS MATTER WITH THE CONCERNED BANK AND OBLIGE.

THANKS & REGARDS,
FOR SOLAIRE IMPEX PVT. LTD.
RAJIV SHARMA
(DIRECTOR)