Alok Kumar Srivastava
High court Lucknow Bench, Lucknow.
Chamber at 140-A, L.D. Railway colony, Marriot road, Alambagh, Lucknow (U.P.).
1. The Customer Care Officer
Administrative office, 143,
C-4, Bommasandra Industrial Area Off.
Hosur Road, Banglore-560099
Ph No- 080-22631000.
2. M/s VENUS ELECTRICAL REFRIGERATION, Opp. Central Bank of India, Alambagh, Lucknow.
Under instruction of my client Dilip Kumar Srivastava S/O Late Ram Sahai Lal R/O Quarter No. V.G./ 73-A Railway Colony Alambagh, Lucknnow ( U.P.) mobile no. 09415104945, I serve upon you the following notice:-
1. That my client has been purchased your product no. BD08 8001238, Euraka Forbes make ELEGENT RO filter ( Manufactured by Aqua moll water solution Co. EPIP Phase-1 Jharmaja Baddi H.P.India, Through “M/s VENUS ELECTRICAL REFRIGERATION”, Opp. Central Bank of India, Alambagh, Lucknow, Phone No- 0522-2456708, 24551334, vide, cash memo No. 41, Dated 12/11/2008 after paying a sum of Rs.9800/-.
2. That my client has noticed that every day the dead “AUNTS” are found in chamber of water tank of said filter.
3. That my client have contact with your local service center of district Lucknow by phone no 0522-2424869 & 09839390292, and your service engineer has been checked the above said filter and it was found that in fully air tight condition the dead aunt was entered in water tank chamber.
4. That your service engineer said in his rough reply “that the aunt and mouse is reached in every place” and he is helpless, it may be seems manufacturing defect in the said system. And advised to my client that you may contact with our manufacturing department and marketing officer.
5. The due to manufacturing defect in the aforesaid system my client as well as his family members are suffering from skin disease. And almost Rs. 10, 000/- + has been expended in the medicines and doctor’s fees.
6. That my client has made several requests to you and your agents and your customer care cell by telephonic conversation, but the response of the concerned sections are very negligible and irresponsible. And the said act of your department is comes in the meaning of harassment of customer and also compelling to my client to take legal action against you.
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7. That under direction of my client I, am giving you the above notice for looking the above said matter and arrange solve this problem with in 15 days.
You therefore required and call upon to look into the above said matter and arrange solve the above problem of my client with in 15 days from receiving of this notice and also pay the damages of sum of Rs. 10, 000/- and counsel fee Rs. 1100/- for this notice to my client.
If no response received from your side comes with in 7 days after receiving of this notice and in case non compliance with the terms of this notice my client shall initiate legal proceedings against you in a competent court of law at your entire cost and risk.
Copy of this notice singed by me is also being sent at your local seller “M/s VENUS ELECTRICAL REFRIGERATION”, at Lucknow.
The copy of the aforesaid notice is also protected in my office for further proceeding if required.
Dated: 18-06-09 (A.K.Srivastava)
Lucknow Bench, Lucknow.