[Resolved]  Freecharge.in — Recharge Coupons not received even after email exchanges

I had recharged my Aircel mobile from www.freecharge.in once in March 2011 and then in April 2011 and didn't receive the free coupons as advertised on the website. I sent an email to the customer care dept at the email id mentioned on the website and got a response saying that the coupons have been delivered through blazeflash courier. The email had tracking numbers for the courier and a number which they suggested belongs to Blazeflash courier. I've called on that number at least 20 times by now but it never gets picked up and also the tracking number in the email is shown as an invalid number on blazeflash courier's website. To my another email, customer care replied that they've resent fresh coupons but it's again almost a week and i haven't got any coupons yet. Total amount of coupons i'm waiting for is 1400 Rs. and below are the details:


Order Id Date Coupon Amount
1399412 [protected] 300
1537026 [protected] 300
1537107 [protected] 800

I never expected such a service from this website and would definitely take legal action if this is not sorted so that these guys don't cheat common public in the name of these fake offers.

Regards,
Girish
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Hi,

Apologies for the issue faced by you.

As per our conversation I am sending you the coupons today by first flight courier. will provide you the tracking detail later.


Thanks
Freecharge Customer Care
Hello,

I have recharged my AIRTEL number (+91 - [protected]) for Rs.100 on[protected]. I had ordered for 2 Mc Donald's coupon worth 100. But in the post i just got the in voice of my transaction but not the coupons.

Order ID : 2358910

T ID :[protected]

Please look into this and take the appropriate action.

Thanks
Roshan
this is prapti... My order no. is FCVW[protected] on freecharge.com
I did the recharge on 02-12-12... i have not received any coupon yet... this is really fake... i[censored] want to prove urself then do send the coupons...

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refund of money

Dear sir i recharged from freecharge web site, on date 02.12.2014 my money has been deducted from bank account, but i haven't been recharged and i checked in credits also it has not came please solve the problem.

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