[Resolved] Gem Tours And Travels — Worst Tours And Travels | |||
Hi Jyotin Doshi, This is with regard to complain of your service.The co-ordination I had with Trupti & then with Mr.Nishant.I have booked the tour on 9th Sep 2010.My tour date was 19th Nov 2010.Just 3 days before the tour date recd call from nishant requesting to amend the tour date from 19th to 18th Nov as some problem from his side..Till that time i have not recd ticket,visa & other documents.Infact before also I have changed the date from 20th Nov to 19th Nov on request from trupti.& I was told always that this date is confirmed,dont worry about it.& now again change in the date.It is not my fault then too I amended date from 20th to 19th & now it was not possible for me to amend the date and I have planned further tour after returning back & all the tickets are booked for the same.I had already given leave application at my work and same to the school of my son.Requesting again for change in date is very hard from my side.Then too I told Nishant that you can book the tour late by late till 22nd Nov.then too it was not booked saying that the flights tickets are expensive.If I cancel the tour then visa charges amounting to arnd 10k would be deducted.(This when I was speaking soft and requesting) It is not my fault then why I should pay the charges??.Later on when It was out of control,I started speaking loudly.After that I was informed that no charges would be deducted & full amount will be refunded to you.No Apologis letter from your side on this matter nor recd any call or e-mail also from anyone with regard to this.This doesn’t seem like a professional tour & travels. Why such kind of bad service? This I have mention before also in the e-mail but still no improvement from your side.Infact I have called so many times and I have hardly recd any call from your side except tour date change.We were planning for a long tour may be far east and europe but after this to be frank I would never ever travel by GEM Travels & would not recommend to others also.This was our first International tour & that too from your tours and travels.It had spoil our moods and dreams which we were seeing.It was my wrong decision to select this tour and travels?I would rather say that you trained your sales person for this. Hope this never happens with anyone else in the future. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
I Mr. Ramesh Bokadia along with my family and friends Jayesh Bhansali, Champalal Waghela Prashant Joshi (nearly 39 people in a single group) visited to South Africa through Gem Tours & Travels from 18th May to 28th May 2011. At the time of booking Gem Tours owner Mr. Jyotin Doshi has promise us lot of things. However during our travel he has harassed us like any thing. The food given to us was not up to the mark. In traveling within South Africa he has not provided us proper Transportation. When I tried to Mr. Jyotin Doshi in India by phone he never pick up my phone.
We have booked for sky dive but he has not provided us and others who have not booked the sets he has given priority to them and our whole day was wasted and we dropped at Capetown at night 11 O' Clock without water and snacks. Though he has given us the Menu in writing he failed to provide the food as per menu and we were given Lamb Samosa in snacks without any intimation for Veg and Non Veg. He has spoiled our Jainism.
Hence, I request you to take proper action against this Gem Tours & Travels.
Awaiting for your action and reply.
Regards,
Ramesh Bokadia.
Prime Steel Industries.
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