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Honesty Net Solutions (I) Pvt Ltd - Worst Service

 
12 Reviews
User
  jayshinde
I have taken 1GBPM / 256 KBPS plan from Honesty Net solutions (I) Pvt Ltd
(Bhandup). But i am facing so many problems. since they are the only cable net provider in our area, they never care for the kind of service they are providing to the customer. I was getting Request Time Out signal for 7-9 days. i have the complaint number.after so many complaints and calls they managed to solved my problem .but now i want them to extend my validity by 7-9 days.
Pls tell me what to do ? To whom shall i complaint ? I want them to teach a lesson .because this happend thrice with me..


Thanks In Advance

Thanks And regards
username : d_shinde(Bhandup)


Complaint Status


[Jun 19, 2014] Honesty Net Solutions customer support has been notified about the posted complaint.
Complaint comments 11 Comments     Updated:
Resolve this Complaint  

Comments

N
User
V N Krishnaswamy Honesty Net Solutions (I) Pvt Ltd  - India
 

Ridiculous services - Your Cable services

V. N. Krishnaswamy
Chekkottu Matom, VMC – 13,
Southern Gate. P. O. VAIKOM : 686 142.
Kottayam District, Kerala State.

Tel. No. 04829 – 219166.
Mob. Nos. 98478 94180, 98954 70112 & 94963 02146.
E-Mail : vnk642@yahoo.com & get_vnk@rediffmail.com.
Sir,

When we were staying at Tripunithura, We took Your Cable connection and paid the Annual subscription on 26/07/2006, and we were forced to shift our residence to VAIKOM { For the convenience of my sons education } on 25/03/2007, and at that time when we informed your Tripunithura office to disconnect the Cable connection, since we are shifting from here, your Tripunithura Office personnel told me that, you need not disconnect the cable connection, instead you can transfer the same connection to VAIKOM, and continue to avail the services till July 2007, and if interested you can renew it for the further year. Your Tripunithura people were so Customer friendly and excellent service providers, informed VAIKOM office and told me that, as soon as you shift to Vaikom, just call on 04829-231234 and tell your address and they will do the rest. Accordingly when we reached Vaikom, I have called your Vaikom Office and they gave me the connection on the same day of 25/03/2007. But I am extremely sorry to say that, for the last 6 months or so, I am getting absolutely no services at all. When ever I called them, I get an answer that, we will attend your complaint immediately, but ridiculous to say that, nobody attends. Even my wife had been to your office personally and lodged the complaint, that too went in vain. This I am just informing you because my annual subscription gets expired during july 2009, hardly 2 more months left, thereafter I can go for some other alternate. V N Krishnaswamy.
 
We are sorry for the inconvenience caused to you, please mail the issue on cc@hns.net.in, so that we can get in touch with you, and can solve the problem as soon as possible.
 
Hi Jitender,
I agree to the complaint. I have the similar problem,
What I get form the said email id is temprary solution. It works for a day and again connection goes to mesh tend to give error msg as "Request timeout", bacle unplugged?

Why cant you provide permeneant solution to the customers ?

Wort part is now a days customer service is not avaiable vai phone.
out of 500 calls only 1 call is attended by call desk agents.

This is what making me pissed off.
The time needed service is not available is equalevent to service not available.

- dsraja
 
they will solve their problem as per their convenient not customer...
 
26 DECEMBER, 2010
HNS WORST SERVICE...EVER HAD...

I HAD TAKEN UNLIMITED PLAN FROM HNS ...THOUGH I DON'T WANTED TO TAKE..
BUT JUST COZ OF MY NEED.I HAD TAKEN.
Y D HELL U R TAKING BENEFIT OF THIS ONLY..

***PEOPLE ARE BEARING YOU JUST BECAUSE IN BHANDUP THERE IS NO OTHER INTERNET SERVICE PROVIDER
IF U DONT WANT TO PROVIDE SERVICE THEN ATLEAST GET LOST ..
SOMEBODY SHOULD START GIVING SERVICES BY OPENING NEW INTERNET SERVICE PROVIDER BUSINESS ..

****U NEVER N NEVER ATTTEND THE CALLS
IF U ATTEND THEM U GET BACK TO CUSTOMER AS PER UR MOOD
ON THE TOP OF THAT ...VOICE MESSAGE ...DONT U UNERSTAND THAT DEDECTS OUR MONEY N NOT URS...

*****U CONCENTRATE MORE ON PRODUCTIVITY N NOT CUSTOMER SATISFACTION

******MANAGEMENT SHOULD READ FOUNDATION BOOKS RELATED TO
CUSTOMER FIRST

******UR R GIVING HEADACHE TO PEOPLE
PEOPLE COME THERE AND FIGHT BECAUSE THEY HAVE PAID U R NOT PROVIDING SERVICE IN FREE

*****NEVER THINK OF CUSTOMER ...U NEVER CALL ON TIME IF INTERNET IS NOT WORKING PROPERLY
BUT U CALL ON TIME ...AT THE TIME OF RENEWAL

******MQ'S REVIEW JUST CHECK OUT...
YOU WILL FILL SHAME ON UR SELF
WHEN YOU PAY FROM UR POCKET THEN ONLY U CAN REALISE ELSE NOT
IF U KNOW SOFTWARE IS NEW THEN DEDUCT THE COST ALSO THAT FOR GIVING FLUCTUATING SERVICE
A Feb 20, 2011 by
User
m_911  
 
I agree with the problems faced. The problem remains the same in Borivali(w) where I stay. Even I am a dissatisfied consumer. I took an unlimited Plan and was not able to use it for more than 5 days and was following up but only to find out that I get billed for 3 months, with not much usage from my end. The customer execs dont care to answer phone calls.The matter of the face is that HNS in alliance with the local cable operator dont allow any other ISP like Reliance or TATA or Airtel to provide services in my area. What They Hell DO I DO??? I need Internet service but there is no provider ready to give me service. The Only one ready is HNS with Pathetic and ridiculous service. Guys Do mail me at manishrmishra@gmail.com if you find any solution to these problems.
N Jun 14, 2011 by
User
ssn_vishal.koli  
 
i am having honesty net cable interenet serivce at my home through lan, i want to convert the lan connection to Wi Fi
A Feb 10, 2012 by
User
dalvi.siddhant5  
 
I agree to what has been posted by these people. I was holding Honesty net cable service UNLIMITED PLAN since July 2009, Initial few months it was working Fine there was NO ISSUE about the net.The issue started during the month of December, there customer services are DISGUSTING. Always when I call on their customer service number there is answering machine which says our customer care executives are busy. I don't understand what the f**k are they doing, shitty people.

Sometimes it so happens that there is a error like DESTINATION HOST UNREACHABLE I had this error a couple of times. Unless you call them 4 - 5 times or personally visit their office in station plaza they are not going to entertain your complaint. I had visited their office many times for my net issue & every time I got an reply that our engineer will come to your house by tomorrow. I don't understand why always we have to run after you and even after paying a handsome amount of money can't you give us good services. You promise many bull shit things over your website and actually you are not worth that, stop fooling people every time we are not idiots.

At the time of Renewals you people call us many times, your person comes to our place for renewal but when we have a issue and try to contact you, people you don't entertain us, is this Fair???

Honesty being the single service provider in Bhandup, people don't have any other alternative so they have to run to Honesty Net Solutions for Net & HNS should respect their customers or else because of their poor customer service they will loose their valuable customers.

Really I was Fed-up of Honesty & hence I had to switched over to Hathway now, as compared to Honesty, Hathway offers many good services, I never had any net issue from Hathway & their services are really good, rate is little higher compared to Honesty but its worth paying to Hathway & Hathway operates in many different states of India & its coverage is also wider than Honesty. There is a customer care center & accounts dept in Mulund East of Hathway which is near to Station. Staff is good and co-operative.

Guess what I got my new connection charges waived from Hathway when I showed them Honesty net solutions Last renewal receipt ! ! !

So please be smart...and act accordingly.
N Jun 13, 2013 by
User
vicks_b  
 
i just don;t understand how my usage are getting wasted...even when i didn't log in the data usage shows i have downloaded about 150MB of data..this is ridiculous..and when i try to call them they are least bothered to attain the complaints by not answering the calls..i'm sure this is surely not the way to treat your customers...
N Sep 21, 2013 by
User
MAR$}{A|_  
 
can any one tell me hns users can use strong dc++ ?????
please tell me??
N Jun 15, 2014 by
User
marshal6690  
 
If you are looking for worst service and people who pay no mind to your complaints welcome to honesty solutions pvt ltd...
I have paid the full amount 11 days before and still they did not do any connection...and the worst thing is if you call them they dont even pick your phone so you have to personally go there and wait for them as nobody cares who u are...I personally called them 50 times at least and visited 4 times but still they tell me "sir kal ho jaayega"...so if you have all the time in the world to visit them u can surely go for honesty...go for hathwaebayy instead..."do mat honesty walo ko mauka aur taalo dhokha"...dil se


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    Honesty Net Solutions (I) Pvt Ltd - Worst Service