[Resolved] Hp — HIGHLY IRRESPONSIBLE BEHAVIOR BY HP SERVICE CENTER, Page 6

[Resolved] Hp — HIGHLY IRRESPONSIBLE BEHAVIOR BY HP SERVICE CENTER

W wishy.mishy

I bought an HP Pavilion tx1218au Notebook PC on the first week of November 2007 from Mega Computers, Noida, India and started facing problems soon enough. It occasionally used to hang in the initial days. Later, it started hanging and getting re-started on its own a midst of my work. The problem kept on aggravating until one day when it finally crashed. I ran the recovery cd that I got with the package but in vain. I realized it was some hardware problem and gave it to the official HP repair center in Noida. i.e. Elite Business Machine Pvt. Ltd., D-43, 1st floor, Sector - 2, Noida. (Phone no.[protected]. They diagnosed it and told me that it had a faulty mother board and that they are replacing it. A week later I got my laptop back from the service center. But within the first week of recovery, all the problems re-occurred and that too severely. 1. The very second day, its touch-pad stopped working. 2. Next day, it started producing frequent hangs and system restarts. 3. Finally it crashed. 4. I ran the recovery disk again, but the system crashed again. I again went to the same service station and elucidated the problem. Their engineer Mr. Amit Sharma and Ms. Shehnaaz, after 3 weeks of diagnosis, replaced the mother board again. When I asked them to explain me the problem, they simply refused!! However Mr. Sharma assured me that I won't face the problem again. But the very next morning, my laptop crashed again. I again had a talk with Mr. Sharma and Ms. Shehnaaz but they are not even aware of the issue. They don't exactly know about the problem. They want me to carry my laptop again to them. (My token no. as per their service records is 5896) I'm highly dissatisfied with the product and the service center quality. My business work has taken a serious blow because of the in-efficient machine. Past two months brought completely traumatizing experiences for me only because of HP. I would request you to replace it with a new laptop so that I can start enjoying my work without any crash. I believe that HP will take the issue on priority and will provide me the satisfying solution. Vaishali Ph no. 91-[protected] Noida, India. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved Nov 27, 2013 Ankush Bhalavi's response HI... my name ankush my Redemption code: 6765653 YOU SEND MY ITEMS THROUGH SPEED POST ED80999625IN but i couldn't receive the package due to accident of my. so speed post worker sent bact to your place. please send it again so that i can get it.
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Comments

arpitarora86

from Mumbai, Maharashtra

Hi

I am also among the one who didnt get gift.

Seriously, its more than enough. It's ridiculous.

If its going to continue, its better to file together a case against them.

U can chk my details at ODD56UQU and can contact me.

Regards,
Arpit Arora

bhanu

from Noida, Uttar Pradesh

HP — faulty laptop

Regarding the laptop purchased from an authorized dealer of hp ,in october 2009.
The laptop given to me was faulty. As it had being given to the service center in january 2010 and it has being 4 months , till now no report on the progress of the service done on it has being provided. I would be pleased if any action against the company and the hp service center(Noida) is taken and a replacement is given to me in exchange of the faulty laptop.

mayank2408

from Pune, Maharashtra

HP — no hardware fault only software fault

My hp laptop was not working fine. The graphics display had started showing dots. These were mainly on games scerensavers etc. which used the video card. When i called up the hp customer care center they continuosly rejected my complaint saying its a software fault and we are not responsible for providing software assurance. they told me 10 things to do including formatting and reinstalling my OS.
I did everything and still it did not work. I am an IT student so i tried to explain to them that the issues arise only when i try to use graphics but they kept rejecting it. They even said they do not have sufficient technical knowledge to explain why this problem is occurring.
Finally i took it to a repair shop and he replaced the system board and it started working absolutely fine.
Who will repay me for this while i am in warranty.

venkatag

from Bengaluru, Karnataka

HP — hp compaq 6530s notebook pc

Product is available from HP. But technical Support for complaint is not available. It is very BAD from HP Support. Find the below details from HP site:
http://h20180.www2.hp.com/apps/Lookup?lang=en&h_client=test&cc=in&h_...⇄

Worst service of HP.. Please do not purchase any notebook..... Is there any way to take action on this?

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A@yush

from Kargil, Jammu and Kashmir

HP — pen drive chip dispatch

i have purchased a hp pen drive v165w on 13th dec 2009.
in may first week pen drive chip dispatch from its place.
plz suggest me wat am i do with this pen drive.

SESIMAHI

from Vadodara, Gujarat

HP — IAM TAKE COMPUTER TAKE TIME PRINTER OFFER PAY 999RUPEES AT PRESENT NOT RECEIVED PRINTER

I B.SESHUBABU CHWDARY COMPUTER TAKE TIME GIVE PRINTER OFFER MY SIDE PAY 999 RUPEES [protected] SEND FILE NO 105492 NO TIMES EMAIL MY SIDE GIVE TICKET ID NO CZE-461117 AT PRESENT COMPLETE 14 MONTHS NOT RECIVED PRINTER PLEASE TAKE ACTION ADDRESS B SESHUBABUCHOWDARY DOOR NO 51-8-44/11 SEETHAMMADARA EENADUBACK VIZAG-530013 ANDHRAPRADESH MOBILE NO [protected]

chandrasekhargg

from Hyderabad, Telangana

HP — shortage of technical specifications during shipment

HP complaint Ref No: 4686058

have purchased a laptop DV4 1412 tu, i have reviewed the product in the HP official website and and i have taken the product in E Zone, Jubilee Hills. after receiving the product I observed that the display adapter is changed from NVDIA to Intel, and also remote controller is missing. I have logged a complaint to HP support but there is no positive reply. They are simply escaping by telling it is not provided. The checklist provided on the case of laptop resembles, my laptop is provided with remote control. If this model is not provided with remote control how it apears in the check list. Now HP support is simply conforming that there is no remote control for this device so we are providing dummy. In this way as a HP customer I got cheated.

Please I request authority to look in to the issue and take necessary action on the concern.

Your support is highly essential.

Thanks & Regards

vinodkv

from Hyderabad, Telangana

I had purchased a printer from hp j4580.(4 in one ). Printer is in warranty Period. Had done many complaint to hp service center (Complaint No [protected], [protected]. ) but no response from hp service center they send service enginerr and every time they will come and tell me new complaint what to do i dont know please advice me. After Six month the printer is not working i am still waiting for response from hp. I AM READY TO SELL THIS PRODUCT TO HP IF THEY TAKE AT HALF COST

SULABH KULSHRESTHA

from Mumbai, Maharashtra

I have a flickring problem in my HP laptop screen since dec 09.Initially i took my laptop to BHOPAL(INDIA) HP service center(MP Nagar) on 26th december with warranty ending on 9th jan. but due to some reasons service engineers couldn't identify the problem. and they returned my laptop on 5th saiying if problem still persists you can come up again and it'll be counted as warranty case.in two days i went back as the problem was not over this time they identified the problem and give me a "Yellow slip" saying "PART PENDING" but they have never replaced that.I am not left with any other option except to go for consumer court..and please if you can provide some good service engg that'll be really greatfull. I dont have time to come up again and again to HP care as my jobs timings are that way..thats why i am writing..

I have already registered complaint online with service request number-4439890. But giving some reasons no one is responding to my mails...plz. if you can i need to talk to some responsible person from HP!! may I??
Plz. reffer to
TOKEN No.-W-712
Obligation type-02N
Case ID is [protected]
date on yellow slip[protected]
S. No.-2CE8361GHF
Product No.-FQ366PA
HP service centre Address-
RT Outsourcing service ltd.
1st floor, Plot No-48
Zone II MP nagar
Bhopal

123daisy456

I am sorry to tell you my friend if the specs don't match the product it was sold to your refurbished even though you thought you bought it new. However get with a computer geck, because it is possible the names have changed but man the exact samething happened to me and they will not give me a refund and if you are interested in joining me in a class action lawsuit please contact me at[protected] or [protected]@gmail.com or a case with consumer affairs.

mnmlko

from Bengaluru, Karnataka

HP — Quality of Product

Dear Sir,
First off all let me say that I apologize for sending this directly to you but I feel as Hewlett Packard’s care what is going on and how employees are treating loyal customers.
I would like to draw your kind attention on manufacturing quality of model pavilion dv6. I have opted the latest configuration just to use at least 2 -3years.
I was very much sure that world famous brand like HP will give me the best quality, but I am sorry to say “touch pad left button is not working properly within 3-4 month” .
As per your local service team (RT out sourcing Ltd, jaipur), it’ is damage & will be chargeable.
If this model is so delegate & sensitive, I don’t think it should be marketed. I am very much sure; this model will damage our hard money.
Kindly draw your kind attention and advice to replace my Laptop with any durable model.

With warm regards,
M N Mishra
Jaipur, Rajasthan
India
+[protected]
Lap top Model – Pavillion dv6
s/n – CNF9171HMV
P/N – VB627PA#ACJ

Rahul213

from Delhi, Delhi

HP — Repeated supply of Defective part

I'd given my laptop HP DM3 1016 to HP service franchisee- M/s RT Outsourcing, SP Marg, Allahabad with various issues on 20 July 2010. They informed me that mother board needs replacement which had been ordered.
after 10 days they informed that part had arrived DOA (Dead On Arrival) and they have again placed the order for fresh piece. After 4 days they informed that part arrived is again DOA. Now today after 4 days again the part arrived is DOA.
I don't know wether it is a problem with world reputed company-HP that they send the parts without checking it or RT Outsourcing engineers are not competent enough to diagnose the problem correctly.
To get my answer, I requested repeatedly( even I got irritated) to RT Outsourcing to give me contact number of any HP person but they had not provided me the number.
I also tried to get contact no. from HP Call Centre but they have also denied to give any number. Most amazingly, even the call centre operators get the call disconnected.
It is now 21 days lapsed but there is no sign that when I would get my system back.

sudheendra

from Rampur, Himachal Pradesh

I have puchased my HP: mini 2133 about 8 months back and it suddenly not wroking but when i contacted the HP service center in India bangalore, they given some nonsens reasons and my HP mini notepad is not working no it is not showing hte monitor display why this much cheating by HP we have trusted the HP hence purhcchaSED THE LAPTOP BUT IF WE WOULD HAVE KOWN THIS MUCH BLUFFING BY THE hp THEN I COULD NTO NOT PURCHSED THIS LAPTOP PLEASE PROVIDE THE JUSTICE HOW COME SUCH A NEW LAP TOP AFTER JUST 8 MONTHS O[censored]SAGE SPOIN LIKE HTIS AND THEERE IS NO SERVICE BY THE HP I AM GOING TO LODGE A LEGAL CASE AAVGAIN THE HP IF I DONT GET THE SERVICE IMMEDITAELY, SINCE IN BANGALORE THEY ARE GIVING SOME NONSENSE REASON AND ALL JUST A FRANCHISE CENTERS THEY ARE NOT PROFESSIONALS THIS SHOWS HOW THE HP IS MAKING MONEY BY APPOINTING THESE FRANCHISE AGENTS, ALSO THE HP MAKES THE LAPTOPS ETC ONLY FOR ONE YEAR OF WORKING AND AFTET THAT THE EQUIPMENTS WILL BE SPOILELD AND IF WE WANT THE SERVICE WARANTEE ETC WE NEEED TO PAY THIS SHOWS THE HOW IT BLUFFS THE CUSTOMERS AMD MAKE THE MONEY PLEAE PROVIDE ME THE JUSTICE AND REPLACE THE PIECE OR RECTIFY THE PROBLEM OTHER WISE WE NEED TO FILE A CONSMER COURT CASE AGAINST THE HP
DR SUDHEENDRA
TEL [protected]
BANGALORE
INDIA

Joe Fernandes

from Mumbai, Maharashtra

Case Id is CAO981307
I have been facing a problem with audio ports.The sound does not come.I've called customer care in Mumbai at [protected] & following personnel have taken my complains - Animaka, Priyakant, Devidat.They have given a timeline of 4 days since 1st day of complain ie 3rd August and today is the 16th and still there hasnt been any action taken.I have also contacted Mamta Gujrati the personnel at other service center [protected] & [protected].Similar timeline has been given and still no engineer has come to service.
Please look into the matter & dont make us file a consumer court case against HP
Mr Joe Fernandes
Contact No :- [protected]
[protected]
Mumbai
India

Humayunkhan

from Jaipur, Rajasthan

HP — non receipt of hp printer k-109

Iam a member of HP Spin and Win Programme.
On 16.06.2010 I won an HP K-109 printer but till date I have not received the same despite several e mails.
The helpline nos. are not responding at all.
There is no reply and no response from HP.

Please help.

Humayun Khan
L-4/20, KDA Colony, Jajmau, Kanpur-208010
Ph:[protected], [protected]

Sanjay Sinha

from Ratlam, Madhya Pradesh

HP — non deliver of gas cylinder

I booked gas for home delivery and booking no. is 354 but after 15-20 days till today not deliver. Whenever I make phone call to the agency i.e. Johar Gas Agency, no one receive call or they says today must be delivered. I am very sorry to say we are facing problem due to this type of service. I hope you will solve my problem as possible as soon.

ranjan8740

from Port Blair, Andaman and Nicobar Islands

one of the worst product is hp pavilion laptops, no one should buy hp laptops as per my view, i have hp pavilion laptop model dv 9704 tx in around 1 and half year its have display problems, no display is coming and service station are saying its either motherboard or tft issue it will cost around 20000 rupee .kindly any body help me.my contact no [protected], prabhat...waiting in reply.

TUSHAR AGGARWAL

from Delhi, Delhi

dear sir/mam,
i am Tushar aggarwal, i pursuing B-Tech, my complains is regarding the adapter(laptop charger) .my adapter warranty was end of 15th august 2010, now i want, u provided me, grace period of my adapter as a student, because i belongs middle class family
highly oblige you
TUSHAR AGGARWAL
thanku mobile no:-[protected]

joshi the king

from Naini Tal, Uttarakhand

This is to inform you that i purchased my laptop (compaq 610) on the date 26 jul 2009 .After 14 months of the purchase i began to face the problem of dvd player not working up in the laptop, and few days latter it wasnt turned on .i have hp care pack facility so i reported to the authorized service center, my problem has not been solved till date.though no doubt your hp haldwani service center workers are quite helpful and cooperative but due to the unavailability of laptop part at the main branch my problem is not solved till now.sir i am a research scholer and my whole work is laptop based. so you are requested to take action as soon as possible.my token no. is1075, obligation no. 05k, s.nCNU9225R7H, Product no.VF647PA.amit joshi

Pushpa Mudaliar

from Hyderabad, Telangana

H/P desk top — non function

I purchased H/P desk computer in 2007 with a warranty period of three years. Exactly on the last day of the warranty the PC packed up. Repeated requests to the firm from where the PC was bought had no effect. We volunteered to go in for AMC, to which there was no response. It is now out of order since Aug 31st and I dont know who to contact for its repairs. I most certainly did not expect this sort of service when I bought the PC.