[Resolved]  ICICI Bank — Fraud case of credit card

ICICI Bank Limited / Credit Card — Mischief by wrong information & amount debited

I am a ICICI Bank Credit Card Holder and my credit card no. is [protected]. In the month of December 2006 I have been received this card with a increased credit limit with my old credit card. After a few days I received a phone call from personals of Credit Card Dept. of the said bank offering a free Health Insurance Policy from ICICI Lombard (not free from Lombard but it will be paid by ICICI bank through Credit Card). I had rejected the same offer as I am alredy insured with the same Co. But they had regularly presurrised me and forced to give an acceptance over phone.
Finaly a Policy was awarded to me. In the next month an amount of Rs. 1430.00 on[protected] and Rs. 56.00 on 21.03.2007 debited to my ICICI saving bank account through direct debit from Credit card dept. I had immediatly contacted with the concerned dept and finally they accept that there was no free policy as such. And I had surrendered the same policy with ICICI Lomabrd.
After surrender an amount was credited to my credit card account and against this credit balance they were adjusting a monthly EMI against the same policy.
Many time I had sent them the emails but not getting satisfactory reply. Nor the credit for amount which is taken from my Saving Bank Account, And now I have received a statment showing a debit balance of Rs. 278.50.
Please help me in this regard.
Best Regards,
Vijay Sharma

sir,
I already submited A/C Rs. 12340/ by Bombay Mercantile Bank Ltd.Cheque No.248529 on 18/1/2008 for Air Ticket Booking,but you are sended a message in my mobile that you could not received A/C till today.Please clearyfy & send message by email.
thanks,
mahendraNath Tripathi.

Dear Sir/ Madam
I got a ICICI Lomabard general health insurance alog with my ICICI bank credit card that card I never received. I do not rembar exactly during verification -some ICICI repesentative foracefully active ICICI Lomabrd general helth insurance and said this is absolutely free.

few day day back got a ICICI Credit bill due amount is round Rs. 9000.
I m not having any credit card. I found Credit card No in Bill is "[protected]" and found some details abt Health Insurance policy . ploicy no is :4034/fps/[protected]/000
So I request Please cancell that policy. ICICI Cedit card auto debit some aount to ICICI Lombard as got details fron ICICI bank today itself
I have loged a complaint no.today[protected] to ICICI Lombard Dept.

I m unable to pay Rs 9000 to bank please cancell policy as soon as possible and credit whole amount back to ICICI Bank.
Please find scanned copy of bill which is reecived for your information as an attachment

I m very disappointed please help me

I agree that ICICI BANK CREDIT CARD facilty is painful @ creat many problems in life, so I want to say everybody to not take interest in credit cards, as I have already facing problems in this regard.

The given cheque dated 20th May, 2008, by no. 910976 for Rs.16, 297 in Subramanyapuram branch, Madurai, Tamil Nadu, is not yet debited. To avoid paying the interest, please let me know the reason. My credit card no. is [protected].

credit card complaints — fraud case

Sir
we got a call from SBI executive that our credit card payment is due and he will settle it for Rs.3000 and in return he will hand over a receipt to ensure that the card has been closed.We have given the amount through check ad came to know that bank has not issued that letter it was the employees who was behind the fraud case.we have the proof regarding this .Please help us to solve ths issue
as soon as possible!

ICICI Bank — fraud case

Sir,
I am Manohar Lal Sharma . I have a saving bank account no.[protected] in sector- 35 ICICI branch at Chandigarh. Permit me to draw your attention to a fraud case .

In May06. I gave my credit card no.[protected] to my daughter at Delhi . Her son was to go to USA for studies that year. My purpose was to enable her to draw the money using my credit card at Delhi.
On 8th July06 Rs/12,000 were drawn through ATM.
On 31st july06 Rs/25,000 were drawn through ATM.
On 31st july06 Rs/25,000 were drawn through ATM.

I was all the time under this impression that my daughter might have drawn total Rs/62,000 from ATM in July 06.at Delhi.
Recently I visited her at Delhi and during the course of discussion I told her that she had drawn Rs/62,000 in July06 from my account through ATM.
She was shocked to learn about it and told me that she didn't use the credit card in the month of July06 at all. Next day I rushed to your bank branch 6/48 at Malcha Marg at New Dehli . They took out the statement from Jan06 to Dec06 and discussed this with me. They told me that it is a case of fraud .They advised me to write to you so that you can take out the clips and fine out the culprit . Kindly take immediate action .
Thanking you ,
Manohar Lal Sharma
452/1, Sector 44-A
Chandigarh
phone no. [protected]

Dear Manohar,

We're sorry to hear about your experience.

We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

ICICI Bank Limited / Credit Card — Credit Card Fraud

I wish to describe a credit card fraud:

• An ICICI Bank Credit Card – Platinum card – was delivered to me in Jul 2009, which I have never requested for.

• I was not holding a valid ICICI Bank credit card at that time. My earlier card had already expired in Nov 2008, which I had got cancelled in July 2006 and never used it from March 2006 onwards.

• There was a fraud already done with the old card and that is why I cancelled the card.

• The bank issued the new card without even checking whether there was an application for the same or not.

• I reported the issue of fraud to ICICI Bank on 31st Jul 2009.

• I followed up with the Bank since 31st Jul 2009 and on 19th October 2009, the Bank informs that they have settled the dispute in favour of the bank, without providing me any details. They maintained that I have shared the details of the card to a third party – which I deny and I have not done anything like that.

• I again took up the matter with the Bank pointing out that this was a case o[censored]nsolicited credit card issued to me.

• The Bank then came up with the new story in Jan 2010, that I had asked for card and they have proof of the same. This was told to me on sometime in Jan 2010 and I asked for the details which was available with a hope that I can find the mismatch in the information. But the Bank did not provide any details. I do not have faith in what the Bank says as they never give any complete and correct details.

• On 5th Feb 2010 the bank once again informed me that the issue has been settled in favour of the bank and they alleged that I have disclosed the details to a third party. I have not asked for the card and I will never ask for an ICICI Bank Credit Card.

• When an expired card is re issued, the Bank needs activate it after due verification. In this case, the Bank straight away issued an active card. This is a serious lapse in the security system.

• The letter sent to me along with the card states that my current card is active, the card sent is an additional one. How did the bank decide that I have an active card?

• The earlier card which I had, had the expiry date of November 2008. I have not requested for renewal of this. I had cancelled this in July 2006 itself. Then how did the bank issue an active card to me and what is the number of this card. I do not know to whom this card has been sent to. It is quite possible, the renewal is also done unknown to my knowledge. I would not want to renew any credit card and use it.

• Since I was subjected to fraud with ICICI Bank credit card – at which time, the fraudster had stolen my personal information from ICICI Bank, changed my address to another place, got add on card delivered and used up the credit limit of Rs.1.3 lakhs. The persons from ICICI Bank dealing with the dispute at that time were able to understand the circumstances and filed a police case and the culprit was arrested! He had committed multiple frauds of similar nature with ICICI Credit Card.

• The above incident shows that the personal data is never safe with the Bank. Fraudsters can easily lay their had on it. Now, this fraud is also committed in the same manner. The person got my old details – old mobile number (this was a company given mobile, when I left that company this was returned and I did not have a mobile for some time after I left that job. And since I was not planning to continue with ICICI Bank Credit card, I did not feel it necessary to inform them of this, as my residence number is already given and it same even now.

• The fraudster has changed the email id to [protected]@YAHOO.IN, which is shown in the statements from Aug 2009 onwards. I do not use such email id. I have been using my email as [protected]@hotmail.com for so many years. I have enclosed copy of the credit card statement which shows the email id [protected]@YAHOO.IN.

• Who changed informed that the email of mine is [protected]@YAHOO.IN and how it was changed without my knowledge? The bank has not even considered this.

• There is a customer id shown in the statement. I do not have any intimation of the customer id associated with my card.

• The fraudster has made all online transactions. How did the bank allow so many transactions of more than Rs. 80,000/- and odd with CVV number and number of such transactions are around 56? I have attached copy of a statement sent by ICICI Bank. I have seen other systems, where not more than 10 transactions are allowed without IPIN. This is a security lapse on the part of the bank.

• It should have been possible for the bank to trace the online transactions as well as the email id and find the source of the fraudster. But the bank decided to take a short cut in unilaterally deciding the dispute in their favour and did not invest their time in it.

Please help with suggestions.

Dear Mr. Ramachandran,

We apologise for the inconvenience caused.

Please write to us with your contact details and the credit card number at [protected]@icicibank.com (Subject line: UID 251965). We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Kindly let us know what we have to do for renewal our card because the card as been expired on Feb 2010.
please suggest us as soon as possible our mob Number is - [protected].

ICICI Bank — ICICI Bank fraud case

Dear Sir/Madam,


Details of complaint: Hi,

Need your attention and help on this.

There is a fraud has happened in my Savings bank Account number[protected] in ICICI Bank . The same case has been updated to ICICI bank customer care on date 11 Dec 2010 as well. It is my saving Account in the bank. I would request please have look on the below matter & take necessary action as soon as possible since it threats the ICICI image also.

1.On 10th Dec 2010 ,at 7:55 PM I withdrawn Rs.20000 through ICICI ATM at Korba, Chattisgarh.
Next on same date at 9:30 PM I got SMS regarding Debit of Rs 43000 from my saving A/c No:[protected] .
2.Immediately went to nearest ATM at 9:46 PM & checked my A/c balance found that amount Rs 43000 was deducted. Later on 10th DEC 2010 at 10:10 PM,I Called to the ICICI customer care executive and they blocked my Debit card , internet banking I.D & Password.
3. On 11th Dec 2010,at 9:00 am I filed case & submitted the FIR copy in the ICICI bank branch for further investigation. They told me that a expert team will investigate and co-ordinate with me. & you will get result within 45days.
4.But it is now more than one & half month, still not received any feedback from ICICI bank.

I lost my hard earned money which is very valuable to me.
So, I am sending this mail to if possible help me and others also by creating awareness.
My money has been transferred to the account of a person without any information or request from my side.

I want to know how any unknown person knows all the account information to do transaction?
I want an investigation on this and your help as well ASAP.

Please help me for finding back my money.

Please find details regarding saving account for further investigation.
Name: Somnath R. Nalawade
Product: Savings Account
Account No:[protected]
ICICI Branch: Borivali (E) Mumbai.
Services Request No: SR[protected]
E-mail address: [protected]@indiatimes.com
Mobile no: [protected],[protected]

Thanks & Regards,
Somnath Nalawade.
Mol:[protected]

Hi,

We are sorry for the problem caused to you . We have made a note of your savings account number and shall get in touch with you soon to resolve the matter.

Regards,
ICICI Bank Customer Service Team.

Dear Sir/Mam,
as per reference your email. but it is more then two & half months, still not any reply.or feed back of ICICI bank.
I want an investigation details and your help as well ASAP.

Please help me for finding back my all money.

Please find details regarding saving account for further investigation.
Name: Somnath R. Nalawade
Product: Savings Account
Account No:[protected]
ICICI Branch: Borivali (E) Mumbai.
Services Request No: SR[protected]
E-mail address: [protected]@indiatimes.com
Mobile no: [protected]

Dear Sir/Mam,
as per reference your email. but it is more then 7 -8 months, still not any reply.or feed back of ICICI bank.
I want an investigation details and your help as well ASAP.

Please help me for finding back my all money.

ICICI Bank Ltd. — saveing a/c fraud

ICICI Bank fraud case
Dear Sir/Madam,


Details of complaint: Hi,

Need your attention and help on this.

There is a fraud has happened in my Savings bank Account number[protected] in ICICI Bank . The same case has been updated to ICICI bank customer care on date 11 Dec 2010 as well. It is my saving Account in the bank. I would request please have look on the below matter & take necessary action as soon as possible since it threats the ICICI image also.

1.On 10th Dec 2010 ,at 7:55 PM I withdrawn Rs.20000 through ICICI ATM at Korba, Chattisgarh.
Next on same date at 9:30 PM I got SMS regarding Debit of Rs 43000 from my saving A/c No:[protected] .
2.Immediately went to nearest ATM at 9:46 PM & checked my A/c balance found that amount Rs 43000 was deducted. Later on 10th DEC 2010 at 10:10 PM,I Called to the ICICI customer care executive and they blocked my Debit card , internet banking I.D & Password.
3. On 11th Dec 2010,at 9:00 am I filed case & submitted the FIR copy in the ICICI bank branch for further investigation. They told me that a expert team will investigate and co-ordinate with me. & you will get result within 45days.
4.But it is now more than one & half month, still not received any feedback from ICICI bank.

I lost my hard earned money which is very valuable to me.
So, I am sending this mail to if possible help me and others also by creating awareness.
My money has been transferred to the account of a person without any information or request from my side.

I want to know how any unknown person knows all the account information to do transaction?
I want an investigation on this and your help as well ASAP.

Please help me for finding back my money.

Please find details regarding saving account for further investigation.
Name: Somnath R. Nalawade
Product: Savings Account
Account No:[protected]
ICICI Branch: Borivali (E) Mumbai.
Services Request No: SR[protected]
E-mail address: [protected]@indiatimes.com
Mobile no: [protected],[protected]

Thanks & Regards,
Somnath Nalawade.
Mol:[protected]

Hi,

We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.