[Resolved]  ICICI Prudential iProtect — Very Upset with the Customer Service

Address:

Bangalore, Karnataka

Dear Sir,

I have paid premium online for buying icici prudential iprotect term insurance. It has been almost two months the company not issued the policy to me inspite of me completing all the formailities. Raising complaint to them does not work. I request you to please take action against them for putting the customer to utter frustration with their bad service.

Please find the details below:


I have applied for icici prudential iprotect term insurance plan for 30 Lakhs on 27th December 2010.

I have completed all the medical tests and submitted all the proofs request by them. After that there is no response from them as of today (15th March, 2011).

I registered so many complaints (2nd Feb, 8th Feb, 1st March) but there was no response from ICICI guys.

I verified the application status in website and it says as below.



Application Details
Contract No : 14816339 Policy Status : Withdrawn

Receipt Number : OL00054442
Date of Application : 27/12/2010
Issued Date : Not Available
Other Details
No. Type of Issue Document Requested Date Completion Date Doctors Name Status
1 Discrepancy INVST DOC,SHARE CERT,FD RECPTS 28/12/2010 12/01/2011 - DONE
2 Discrepancy INVST DOC,SHARE CERT,FD RECPTS 17/01/2011 12/02/2011 - DONE
3 Discrepancy D-IUW Requirement not met 09/02/2011 12/02/2011 - DONE
4 Discrepancy D-IUW Requirement not met 28/02/2011 Not available - PENDING
5 Medical Urine Cotinine 28/12/2010 30/12/2010 DR MANJUPRAKASH MEDIPALMS DIAGNOSTIC DONE
6 Medical M-ELECTRO CARDIOGRAM 28/12/2010 30/12/2010 DR MANJUPRAKASH MEDIPALMS DIAGNOSTIC DONE
7 Medical M-HIV 1&2 BY ELISA METHOD 28/12/2010 30/12/2010 DR MANJUPRAKASH MEDIPALMS DIAGNOSTIC DONE
8 Medical M-MEDICAL EXAMINATION REPORT 28/12/2010 30/12/2010 DR MANJUPRAKASH MEDIPALMS DIAGNOSTIC DONE
9 Medical M-ROUTINE URINE ANALYSIS 28/12/2010 30/12/2010 DR MANJUPRAKASH MEDIPALMS DIAGNOSTIC DONE
10 Medical M-COMBINATION OF 12 TESTS 28/12/2010 30/12/2010 DR MANJUPRAKASH MEDIPALMS DIAGNOSTIC DONE


Thanks & Regards,
Sivaramakrishna.K