[Resolved]  ICICI Prudential iProtect — worst customer service, non issue of policy

Address:

Hyderabad, Andhra Pradesh

I have scanned my address proof, id proof, pan card proof, IT returns proof on Sep 21-2011

I had applied for the policy on 22 - Sep - 2011
Uploaded all the documents within 5 mins after applying for the policy.

Insured amount 50 lacs for 30 years term.
Premium 8.2k per annum

Now the magic starts
I never used to take the print image of the transaction earlier because generally I get the confirmed message on my email(eg irctc, rechargeitnow.com, etc…)
But for this because of my colleague’s advise I thought taking the screen shot of the applied Policy.
My good I did it. Because I never received welcome mail or acknowledgement mail or anything of that sort.
No welcome mail
No acknowledgment mail even after 25 days.

Called CC 3 times on sep 29 regarding the status, one cc person sent the medical test voucher with subject "da" and one pdf nothing else in the body of the email.
I was supposed to get welcome mail, ack mail, mail requesting medical check ups. But I did not get any of these to my email I did not get these in mail also (to home address).

On Sep 30 medicals were done at home.


No. *** Type of Issue *** Document *** Requested Date *** Completion Date *** Doctors Name *** Status
1 *** Discrepancy *** D-EXTRA RATING FOLLOW UP *** 07/10/2011 *** Not available *** - *** PENDING
2 *** Medical *** M-ELECTRO CARDIOGRAM *** 22/09/2011 *** 30/09/2011 *** UNITED HEALTHCARE UNITED HEALTHCARE *** DONE
3 *** Medical *** M-HIV 1&2 BY ELISA METHOD *** 22/09/2011 *** 30/09/2011 *** UNITED HEALTHCARE UNITED HEALTHCARE *** DONE ***
4 *** Medical *** M-MEDICAL EXAMINATION REPORT *** 22/09/2011 *** 30/09/2011 *** UNITED HEALTHCARE UNITED HEALTHCARE *** DONE
5 *** Medical *** M-ROUTINE URINE ANALYSIS *** 22/09/2011 *** 30/09/2011 *** UNITED HEALTHCARE UNITED HEALTHCARE *** DONE
6 *** Medical *** M-COMBINATION OF 12 TESTS *** 22/09/2011 *** 30/09/2011 *** UNITED HEALTHCARE UNITED HEALTHCARE *** DONE

After repeated calls I came to know about I need to pay extra amount.
But they wont tell you how much is the extra amount, and why.
They will say mail has been sent.


Its 4 days after the extra amount charge has been asked, I still did not get any email, so does it take 4 days to send an email?
Going by bus takes hardly one day.

Its 25 days after applying still no update not a single mail from the icici pru regarding my application. (medical request mail was sent by the cc person directly, after a long battle)

I have paid the XRT amount online, still no update. Worst is it does not reflect that XRT amount has been paid.
Application Nuber : OL00131649

ICICI Pru toll free number does not work from airtel, so i have to call local number which is chargeble. i must have spent 150 just on cc calls.