[Resolved]  ICICI Prulife Insurance — HOSPITAL CARE POLICY REJECTED INSPITE OF MEDICAL TESTS DONE

Hospi Care — Auto Debit

Dear Sir/Madam.



I am Karan Chopra from Amritsar Town having a policy of your comapny with policy no: 05533327. I am continuing this policy from the last 3 yrs. But howsoever amount of Rs 4221/- has been deducted from credit card n:([protected])HDFC CARD against this policy.But i never gave any instructions for this auto debit facility. So kindly provide me the scanned copy of the card. So that i can check it out how this transaction took place.



REGARDS

KARAN CHOPRA

[protected].

First Flight Courier — playing mischief

sir,
i have purchased a mobile from snap-deal but the courier people are telling you come and collect your product otherwise they shall send back it.i am a handy-capped person i cannot go and collect it so please do the needful.the product id[protected] and expected date of delivery was 3082012

Dear Mr. Raje,

We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance

PLEASE NOTE THAT PROOF OF RS 15, 000/- DEBITED
AND CREDITED AGAINST ICICI PRU LIFE INSURANCE
IT IS VERY SURPRISING THAT A LESSER AMOUNT WAS RECEIVED BY YOU I.E. RS 12, 662/-
THIS AMOUNTS TO MISAPPROPRIATION OF AMOUNT OF CHEQUE ISSUED TO HOSPITAL
CARE POLICY AND AN OFFENCE AGAINST LAW IF IT ADJUSTED AGAINST ANY OTHER POLICY
WITHOUT OUR CONSENT.
IF THIS AMOUNT IS ADJUSTED AGAINST SOME OTHER POLICY THAN IT IS INFRINGEMENT OF LAW
AND SERIOUS ACTION CAN BE TAKEN AGAINST YOUR STAFF OR DIRECT MARKETING AGENT
WHO HAS DONE THIS MISCHIEF. I WILL BE FORCED TO LODGE A COMPLAINT WITH INSURANCE REGULATORY AGENCY - IRDA
THIS IS A VERY SERIOUS MATTER IF BROUGHT TO NOTICE OF CONSUMER PROTECTION COURT
- SMALL CAUSES COURT AND INSURANCE REGULATORY AGENCY - IRDA STRICT ACTION WILL BE
INTIATED AGAINST ERRING PERSON

REGARDS

MADHURI SUSHIL RAJE

Dear Mr. Raje,

We understand our representative has contacted you and acknowledged your concern. Please be assured that the concern highlighted by you is currently being reviewed and we shall keep you posted on the further development of the case.

Regards,
ICICI Prudential Life Insurance

From: "SUSHIL VASANT RAJE"<[protected]@rediffmail.com> Sat, 16 Mar '13 2:52p
To: "[protected]@gmail.com"<[protected]@gmail.com> and others
View blocked images
DEAR SIR

FOR YOUR KIND INFORMATION AND ACTION

HOPE TO HEAR FROM YOU VERY SOON

REGARDS

MADHURI SUSHIL RAJE MOBILE NOS. [protected] AND [protected]
==========================================================================



From: "SUSHIL VASANT RAJE"<[protected]@rediffmail.com>
Sent: Fri, 15 Mar 2013 18:45:40
To: "[protected]@iciciprulife.com"<[protected]@iciciprulife.com>
Cc: "Madhuri Raje "<[protected]@rediffmail.com>, "[protected]@rediffmail.com"<[protected]@rediffmail.com>
Subject: RE : ICICI Prudential Life Insurance Co. Ltd Call ID # 56126693

DEAR MADAME

I HAD APPLIED FOR THE SAID POLICY IN THE MONTH OF NOVEMBER, 2012
AND THE MONEY WAS LYING WITH YOUR COMPANY FOR THREE MONTHS
AND MORE . ALSO THE SAME WAS LYING IN SUSPENSE ACCOUNT AND
THE CONCERNED STAFF WERE NOT ABLE TO TRACE THE AMOUNT OF RS 15, 000/- AND WE USED TO GET A STANDARD REPLY THAT THE POLICY IS UNDER PROCESS.and THE POLICY IS UNDER PROCESS
POST DATE CANCELLATION LETTER WAS RECEIVED BY US IN THE LAST WEEK OF FEBRUARY WITH BACK DATED REFERENCE DATE
WE WERE HELD TO RANSOM BY YOUR CUSTOMER CARE DEPARTMENT REG. THIS ISSUE AND ARROGANT STAFF OF ICICI PRULIFE THAT WE HAVE RECEIVED ONLY RS 12, 662/- ONLY AGAINST THE CHQ. NO. INFORMED BY YOU TO YOUR STAFF, HOWEVER CHQ. FOR FULL AMOUNT OF RS 15, 000/- WAS ISSUED UNDER SAME CHEQUE NO. WHEREAS YOUR RECORD WAS SHOWING PART PAYMENT RECEIVED.
THE PART REFUND OF RS 12, 662/- ONLY WAS DONE AFTER LOT OF PHONE CALLS AND REMINDERS VIA E-MAIL AFTER THREE MONTHS,
AND THE BALANCE AMOUNT WAS NOT REFUNDED AND KEPT IN YOUR
SUSPENSE ACCOUNT FOR MORE THAN FOUR MONTHS
THE SAME WAS RELEASED IN SECOND WEEK OF MARCH, 2013
HENCE THE COMPANY IS LIABLE TO PAY INTEREST FOR THE
AMOUNT DEPOSITED WITH YOUR INSURANCE COMPANY And LYING UNACCOUNTED IN YOUR SUSPENSE ACCOUNT
I AM LODGING A COMPLAINT TO INSURANCE OBUDSMAN AND CONSUMER COMPLAINT DEPT
FOR THE IRRESPOINSIBLE TREATMENT AND LOCK UP OF OUR FUNDS WITH ICICI PRULIFE

THANKS AND REGARDS

MADHURI SUSHIL RAJE
================================================================================...⇄

Subject: Fw: ICICI Prudential Life Insurance Co. Ltd Call ID # 56126693
From: "SUSHIL VASANT RAJE"<[protected]@rediffmail.com> Thu, 14 Mar '13 11:38a
To: "[protected]@iciciprulife.com"<[protected]@iciciprulife.com> and others
View blocked images

PLEASE NOTE AND REPLY TO MY BELOW MAIL
SINCE NO ACTION HAS BEEN INTIATED BY YOUR INSURANCE COMPANY AGINST DIRECT MARKETING
AGENT/STAFF MR VAIBHAV PISALFOR MISAPPROPRIATION OF AMOUNT OF CHEQUE ISSUED TO HOSPITAL CARE POLICY II AND IS AN OFFENCE AGAINST LAW FOR AMOUNT ADJUSTED AGAINST ANY OTHER POLICY WITHOUT OUR CONSENT.

THANKS AND REGARDS

MOBILE NOS. [protected] AND [protected]

Dear Mr. Raje,

We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.

In case of any clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance