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IFB WASHING MACHINE |
IFB WASHING MACHINE
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420
420 Reviews
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Amalraj 
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Service persones not attending
My IFB washing machine is under AMC and I am in chennai.In spite of the repeated request to the help line no service persons are attending the machine,The manager at Chennai is not even attending the calls.I am not able to under stand the reasons for this casual attitude.No higher officials telephone numbers are available for the redresal. |
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I purchased an IFB sanator washing machine and the water is not draining out. water is logged inside the drum. My repeated complaint to the customer service has not produced any result. I have been told that the technician will call and attend within 24 hours but even after three days there have been no response. IFB is proving very very poor after sales service.
It seems that they are keen only on marketing their products and not on after sales service.
If any one buys an IFB product, it will be miserable for the consumer.
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I was having a problem with my washing machine. After a very casual approach of the service centre a mechanic surfaced after 4 days of intense following up. He said the wiring was bad and needed to be replaced which took another 2 days. According to him the machine was repaired. I couldn't operate the machine for the next 10 days as i was traveling. When i returned and operated it, it still wasn't ok. I called the service centre again the technician came and told me that the drum was broken and that there was no sense in getting it repaired. So why did he change the wiring without checking the whole machine? Based on the current problem i'm facing one should not buy ifb products. They have a very laid back attitude and are not bothered about customer priorities. On saying that i'll refer this to the consumer court for charging me uselessly they only defended their technician and said it was my call. Very disappointing.
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I have been complaining regarding the problem with my IFB washing machine since Nov 2008 but no technician has attended till today, All the time i call the call centre and they raise a new ticket saying, technician would attend to solve the problem. Having seen no one attended, if i call back the customer care to know the status of the ticket raised, to my surprise all the cases were closed saying "Technician attended and problem resolved."
This is very pathetic service from IFB. Being a reputated company they should be playing all these cheap tricks with the customers. Can someone please look into this issue and back to me on 9986205898.
Comp Nos:
2453944 - 23/11/08
3328157 - 01/08/09
Could someone please let me know the official website of IFB, so that we can contact some higher officials regarding the issues we are facing.
Regards,
Sumanth Sreeram
9986205898
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My IFB machine is not working for last many days, Customer care never respond. Its one part is to be change butno response. Its having very bad service. I think I have done a very big mistake to beleive on IFB services. Whats ths thing if you are not getting service at time . Firstly they come very late to install. Now when there is problem in machine then they are not replacing. I think its very bad. Its employees just distrying image of this company. Company brand will be gud by the service providing by its employees. I am also an employee and I know how can we keep our company name. But in this IFB, IFB team should be specific during interviews. How their employees think about customers. Are they gud to fulfill requirement. Thats very bad. They are not responding calls.
Guys I just wanna say, please take care about all these things. Otherwise You will loose the faith of your customers and just loose all your business.
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Please DO NOT BUY any IFB waching machine at all, because once you buy its mean you will only gain pain from machine, pain from customer executive. very dirty service. They don't solve problem, they just keep suggesting you buy this and buy that to solve problem, they force you to buy extended warranty, and its true considering the machine problem. The day I bought this machine we are facing horriable problem, its noisy like a floor mills, my neighbour is complaining that machine is very noisy and through it from society. dirty service by executive, Initially it was taking 4hrs to wash, when I complaint about it now it is taking 2 hrs to wash and bearing this pain. Customer executive was told me, if you want to get rid of this noise the you should buy stand for machin because floor is not rough, they charge you Rs. 1000 for stand and they don't give you bill, but still problem remain their. if you want to know more about this machine problem please email. my email id is dnyanborkar@yahoo.com
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Please do not buy an IFB machine.IFB doesn't bother once the product is sold. Their techinicians are very dumb, instead they are much more interested in selling the accessories(stand, powder, etc) instead of fixing the issues.
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MAY I KNOW ANY SERVICE CENTRE IS AVILABLE IN SALEM TO SERVICE MY FULLY AUTOMATIC IFB WASHING MACHINE.MY MOBLIE NUMBER:9600567165 & 9944860945
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i too complained for repair which is under AMC till date no one has attended my complaint i want my AMC money back, i hope concerned authorites will look into my case and punish the culprits .I appeal all not (R) not to go for AMC at any cost
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I lodged acomplain that my easy dry was not working so service man came and changed macro switch
and it worked for 2 days, then it stopped i lodged complain again and he says now that motor is gone have to replace it. First complain on 13th aug. second complain on 30th aug.YOUR SERVICE PEOPLE CHARGED ME FIST TIME but could not detect that motor not working he changed macro switch took money and left assuring me all is fine no problem! i am digusted with your inefficient service guys and inefficiency.
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Dear Sir,
Washing Machine IFB not working since last seven days. Your service person not attend the complaint.
Please do necessary action at your end.
Regards,
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My customer code is 1069895. Complaint was lodged on 01.09.09 in respect of washing machine IFB elena model, however, till this date, it has not been attended, even though at the time of booking of complaint, it was stated, assured and promised that it would be looked into within 24 hours. This assurance and promise was nothing but hollow one as is clear from the fact mentioned above. The Company should really look into the aspect of providing the service to its customer at the earliest. However, the slackness shown by the officials of the IFB in attending the complaint or the grievances of the customers regarding services writ large. Extremely sorry state of affairs. Hope some steps would be taken to ensure that prompt service is rendered to the customers.
Thanks,
Mohta Sanjay, Nagpur.
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I have given complaint on dated 20.08.09 for IFB machine under AMC is not being attended, I have reminded them everyday ay lacal service contact no-02613105234 ( mr devesh ) & 9510230915 ( mr santosh karre, manager) and call center says it will be attended today but nobody comes. What action can we take?.My contact no is 9428821950.
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IFB does not have properly trained technical staff whio can identify the problem and sort them out. i bought a new machine 8 months before and the machine has malfunctioned many times. i had to complain 5 times withing this small duration,
ln the last 7 days i registered thrre complaints, every time this was attneend by the technical staff .but they could not right the issue . still my problem is not solved.
IFB, Chennai Branch is not taking proper care of the machines
I feel cheated because my machine is not working properly and the service back up is very poor.
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I have IFB Washing Machin which is one year old a(Digital - EX)nd still under warranty. I have logged the complaint with IFB call centre on Friday i.e. 4-Sep-2009; my Customer ID - 1471214 and my complaint ID - 3453083. When I logged the complaint I got promise from IFB call centre that within 24 hrs. the service person will come. Till Saturday no one turn up. Then I fired call centre executive on Sunday and then one Technician came on Sunday i.e. 6-Sep-2009 during afternoon, since he was not carring any tools he resolve the noise issue problem with resolution of SKF ball berings needs to be change. Now, I things after 3 - 4 days IFB service centre people will come with resolution of since they don't have parts thats why they didn't attended the call. Can we take this to consumer Court?
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3 weeks ago have purchased this IFB washing machine from Dass electronics and this was for Panchgani house and we have mentioned that we will provide travel expense and with company also 2 to 3 times we have put a complain that they have not come for installation
and also at dass .i just want to know that from last so many years we are using this brand machine personally if i install it than what happens with the gurantee!
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madurai ifb threaten users
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At last your people came on17.05.2009 and the next day after 12 days of continuous persuing my complaint. Power Board was changed and Rs. 3060/- were paid hoping that now the machine would work well. The machine is not at all functioning and is making sounds like a tractor is running. The mater has been reported to the local staff Mr. Sidiqi Mob. No. 94151012747. We were informed that on 20.05.2009 the fault shall be repaired. But no body turned up. Is it what is called after sales service. Do I need to lodge my complaint through the news papers?
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On Thu, 10/9/09, First Nameprabhanjan Ghosh <prabhanjan_ghosh@yahoo.co.in> wrote:
From: First Nameprabhanjan Ghosh <prabhanjan_ghosh@yahoo.co.in>
Subject: Problem in Elena DX washing machine
To: jasvir.singh@in.aegisglobal.com
Date: Thursday, 10 September, 2009, 8:54 AM
Deaf Sir,
This is to inform you that elena DX washing machine installed in the residence of the undersigned giving some problem particularly in its drum giving an unusual sound. I would request you to please advice a good mechanics/technician to resolve the problem at an early date.
Thanking you,
Yours faithfully,
Sourav Ghosh
Keota Saradapark
Sahagang, Hooghly
M. No. 9231628787
9748805080
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I have lodged a complaint about the poor service of IFB service centre, surat. As I have given complain on dated 20/08/09 whose complain number is 3394950 & informed to Mr.santosh karre, manager, about this and till today the problem is unattended. The company is very insensitive to customer complaints. My telephone number is +919428821950.I hope the the authorities take up this on priority and resolve my problem.
SANJAY KUMAR
CONTACT NO:919428821950
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i have been complaining to the call centre/so called help line at bangalore & they register the complain & give a no. every time we call but no represntative attend, i have been having a very bad experince with IFB Washing machine
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S.A.Perumal
Dnyaneshwar Borkar
P Ravikumar
