[Resolved]  Indian Railway (IRCTC Zone: Group General Manager / Western Zone (IRCTC) Mumbai) — TDR Refund Regretted

Address:

Hyderabad, Andhra Pradesh

Dear Sir/Ma'am,

With Reference to the following details, I'd filed a TDR as the train was diverted and was not coming to the boarding station ie Secunderabad, due to the Telangana Issue & Rail Roko Agitation. The reason stated on irctc for non refund is that the reservation is from tatkal quota. Whether the ticket be through Tatkal or General Quota but how could I board the train when its not coming to the boarding station. I had an urgent interview scheduled on that day and was suppose to leave. Therefore, I got the reservation through tatkal quota. Is there any fault of passengers that the train didn't reach the boarding station.
I have mailed twice at [protected]@irctc.co.in and have also been trying the phone number but no reply.

It will be very grateful of you to please look into the matter and consider the request as its a genuine case of not boarding due to train diversion because of Telangana Issue and Rail Roko Agitation.

The details are as follows :
Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: SL Internet Service Charge: Rs 10.00
Date Of Journey: 24/9/2011 Railway Zone: CR Bank: SBIAssociate
Total: Rs 351.00 Train No: 12749 Ticket Charge: Rs 341.00
From Station: SECUNDERABAD JN(SC) Quota: Tatkal To Station: PUNE JN(PUNE)
IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Sanjay Singh 30 Male 0000/ Booked

TDR Details
Reason For TDR: Train Diverted And Passenger Not Travelled.
TDR Status: CCM Regretted
Reference No: ekt[protected]
TDR Zone: CR
TDR Filing Date: 25-Sep-2011

Refund Details
Refund Status: Refund Not Approved
Refund Date: 06-Jan-2012
Refund Amount: Rs.0.00
Remarks: 6497-CR/60 No refund on tickets issued on tatkal File No :. File No -641/Y/51482/11/12/E6. The case is repudiated