Indian Railway System - IRCTC — Chart preparation and information are not on right time. Due to this, we missed the train
Logged in IRCTC #240185 and complaint Serial No- 527964)
Today myself & wife with(PNR No : 6327925633) missed the Seald Rajdhani Express as due reason of not receiving on time proper information for our reservation where it's departure time is 4.40 PM IST.
We have booked a Tatkal Reservation for 30-may-2009 trip, our ticket status was listed waiting (no-WL 28 & WL29) till 2pm and again that status was changed to WL22 & WL23 at 3PM on 30th May 2009.
We were trying to reach railway inquiry & custmer care for our ticket status for confrimation, but we didn't get the correct information.
According to customer care, chart should be prepared before 4 hours before the departure time 4.40 PM IST. Perhaps, CHART was not prepared till 4.10 PM IST and was also showing our reservation status with waiting list no(WL 22 & WL 23). I dont know, why railway system is correcting it's failure for which people are suffering in this type incident. I belive, there might have some communication faillure for this incident but this should be intimated to its customer about the same. So that proper action can have taken.
As a common customer, we are staying far long from sealdah railway station, and should recieve proper railway information(e.g., Railway reservation status from correct information system) before minmum 2 hr before the departure time, and unfortunately we came to know our ticket reservation status was confrimed at 4.25 PM IST, for which we were not able to board ourself in train. For this we want proper justice for this railway system failure. We have already booked a complaint(Serial No- 527964) in Sealdah railways system at the same time and not sure, if it would go in proper channel to provide us proper justification.
We can finally say, we should have clean and clear railway system which should be visible to every user( from a common man to upper level). We shall ready to suffice proof to higher level if required for verification.
Kindly note this as a formal application to railway system and if it is not a correct address, please forward our concern to propert channel. If this subject is not actively taken to proper channel, i may go-ahead to help of Indian Law for a common citizen to get proper justification.
Kindly take immediate action ASAP.
An Indian Citizen
[Mar 28, 2014] IRCTC customer support has been notified about the posted complaint.
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9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
IRCTC - claims on e-tickets to be cancelled after the reservation chart is prepared-PNR no 2249826624
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