[Resolved]  Irctc — Non-refund of cancelled train

Dear Sir,

The train, Puri Express(2816) was cancelled without any information on[protected]. I was adviced by the customer care to cancell the ticket within 48 hours which i did through your website portal. But I still have not recieved the money back. Please look into the matter.
PNR: [protected]
Class: 3A
Boarding: NDLS
Reservation Upto: KGP

Looking forward for reply.
Regards
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Aug 14, 2020
Complaint marked as Resolved 
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It is a surprise that on cancellation of the train due to Railway's internal policy, rather than being compensated for the inconvenience caused, Passengers have to wait for more than 3 months to get the refund( as stated by the IRCTC customer care, Reading the Policy of Refund)

On 7th of December 08, My train was cancelled for Allahabad Journey & my coach was also not attached with the train.

Finally I have to cancalle my trip to Allahabad & i was return back to Kolkata.

I have filed my TDR right in the morning by searching a caffe.But after 96 days, I am neither receiveing my money in the bank nor any reply by mail.This is my 4th mail to IRCTC.

I am booking 8-10 tickets for my journey in each & every month.But now I am affraid about the situation.

Details are As follows:-

Transaction Details
PNR Number [protected] Booked On[protected]
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 25.00
Date Of Journey 07/12/2008 Ticket Charge Rs 926.00
Bank UTI Total Rs 951.00
Train No 3007 Railway Zone NWR
From Station PATNA JN(PNBE) IRCTC Zone Chief Commercial Manager Refund, North Western Railways Jaipur
To Station ALLAHABAD JN(ALD) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 S K SINGH 28 Male B2 0030 Booked
2 AMRITH NARAYAN 32 Male B2 0031 Booked



Reason For TDR : Train Cancelled.
TDR Status : CCM Registered
Reference No : ekt[protected]
TDR Filing Date : 08-Dec-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

Thanks,
Best Regards,
Santosh Kumar Singh

IRCTC — non-refund of cancelled train tickets.

I had booked e-tickets from irctc sites for delhi to jaipur,jaipur to ajmer and jaipur to delhi 1m between 19.03.2011 to 26.03.2011.
All the above mentioned trains got cancelled due to Jat-Gujjar-Andolan unrest.
I was assured that the money would be refunded back in my account, which has not reached me till this date.
Kindly advice me regarding further steps and help me in this matter.
Thanks,
Dr Shilpa Baghmar.

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