Irctc — Not refunded TDR

Address:

Lucknow, Uttar Pradesh

I have booked a e-ticket through irctc website on 29th jan 2011 in Tatkal quota for the Journey on 31-Jan-2011for my father Mr S.K.Pandey . Due to some kind of exam in Bareilly train was captured by full of candidates Lucknow railway station. Not a single passenger could enter into the train due to the mishandling of railway.
When passengers were asked for the refund amount then the commercial officer has written on the back side of the printed ticked for the refund immediately but not guided about the process to get the refund from the railway .
I have fild TDR on 1st Jan 2011 and on 19th April 2011 I got this reply from railway.
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"You had requested for refund of e-ticket with PNR No.[protected] , which was booked using user-id "love4u1ly ". It is informed that the refund claim has been repudiated by Railways stating that the passenger has already travelled and has still claimed refund.
In view of the wrong claim of refund, the above user ID has been temporarily deactivated.
For further assistance, you may contact [protected]@irctc.co.in."
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Kindly take necessary action and let me know that what should I do Now coz I have booked another ticket which I am not able to take print out. Kindly find attachment for details.

Transaction ID: [protected] PNR No: [protected] Class: SL
Train No. & Name: 14257/K V EXP # Date of Journey: 31-Jan-2011 Distance: 0493 KM
Date of Booking: 29-Jan-2011 08:15:57 AM Date of Boarding: 31-Jan-2011
Quota: Tatkal From: LUCKNOW NR(LKO) To: NEW DELHI(NDLS) Total Fare: Rs 287.00
Boarding: LUCKNOW NR(LKO) Resv Upto: NEW DELHI(NDLS) Adult: 1 Child: 0
Scheduled Departure: 20:50*