Indian Railway Catering & Tourism Corporation [IRCTC]

Irctc — No Refund for many Failed transactions

Sindhura Narayanasetti

Address:

Bangalore, Karnataka

Hi Team,

I have seen many failed transcations and was not able to help myself as the amount has not been refunded at all.

i have made most of the transactions thorugh my HDFC Bank and i have checked with them.

They mentioned that the amount has not been decucted from thier HDFC accounta,and has been transferred to IRCTC for all of these failed transactions,so they will not be holding any responsibiility.

i have checked all my old transactions and havent seen any refunded amount from your side or either from the bank side.

My irctc id: Sindhuspl

[protected] Payment Settled Not Booked Rs 426 SBI
[protected] Settlement Failed Not Booked Rs 426 SBI
[protected] Settlement Failed Not Booked Rs 366 ICICIBANK
[protected] Settlement Failed Not Booked Rs 326 HDFC
[protected] Settlement Failed Not Booked Rs 647 HDFC
[protected] Settlement Failed Not Booked Rs 406 hdfcvbvpg
[protected] Settlement Failed Not Booked Rs 825 ICICIBANK
[protected] Settlement Failed Not Booked Rs 825 HDFC

Please let me know how can this issue be resolved.I just wanted a very clear clarification of who has to be responsible for this ,and who will be refunding the amount,s this is not a less amount

Please note that i have already checked with bank for the failed transactions.they mentioned that it has been credited to your account.
Please clearly check with the bank and let me know as i cant again get stuck between both the ITCTC and Hdfc bank in verifying the status

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Comments

ashupanwar

from Mumbai, Maharashtra

IRCTC — no refunds due to failure

DEAR SIR,
I GOT THIS MAIL FROM IRCTC.BUT NO REFUNDS SO FAR WHAT SHOUL I DO AND WHOM SHOULD I MAKE A COMPLAIN.OTHER WISE I WILL GO CONSUMER FORM.THIS IS LAST OPTION .
(Dear Customer,

The refund of Rs.740/- for the transaction tried by you under reference no.[protected]
which has failed and later found that the payment has been debited to your
account has been credited to your account on 07-Mar-2008.

We suggest you to please retry the transaction, if not booked already.
The booked tickets history can be checked to view the list of all tickets
booked by you.

Warm regards,

[protected]@irctc
)

akarsh kumar

from Gurgaon, Haryana

Dear Sir,

I booked a ticket through IRCTC dated 7th july 2008, my ticket was not booked in first attempt, the amount has been deducted from my account Rs. 2045.Although my ticket was booked in second attempt with the same amount again deducted.After a lot of call to cc and emailing there is still not any possitive response from your part.I request you to kindly refund my amount which has been deducted from my account twice.
USER ID: delhittes

Regards
Akarsh

K A Waikar

from Mumbai, Maharashtra

Today I booked for train no 1010 from pune to dadar on 19.01.08.
payment deducted from my HDFC account.
Confirmation of ticked not received

rahulv

from Chennai, Tamil Nadu

IRCTC — NO REFUND OF FAILED TRANSACTIONS

I HV MADE 6 TRANSACTION WHICH ALL R FAILED TO BOOK MI TICKET FROM WHICH 3 PAYMENTS R GET REFUND AND 3 R NOT CREDITED TO MI DEBIT CARD ISSUED FROM STATE BANK OF INDIA.. SO PLZ TAKE ACTION ND NOTIFY ME.

THANKING YOU
RAHUL

anupamapradeep

IRCTC — no refund for failed transactions

Respected sir, madam,
While bookin tickets through IRCTC online i have had many failed transactions, for the refund of amount i contacted HDFC bank which is the bank for my amount deducted account, but thay say it has been approved by them and the IRCTC customer care should respond for the same.

I kindly request you to look into the matter and refund the amount deducted.I also give the transaction ids for the failed transactions along with the respective amounts.

[protected] Rs 334
[protected] Rs 418
[protected] Rs 155
[protected] Rs 302
[protected] Rs 262
[protected] Rs 258
[protected] Rs 351
[protected] Rs 351

Mahesh chillakuru

from Hyderabad, Telangana

Respected sir, madam,
While bookin tickets through IRCTC online i have had many failed transactions, for the refund of amount i contacted Syndicate Bank bank which is the bank for my amount deducted account, but thay say it has been approved by them and the IRCTC customer care should respond for the same.

I kindly request you to look into the matter and refund the amount deducted.I also give the transaction ids for the failed transactions along with the respective amounts.

Transaction ID : [protected] Amount : 568.
Transaction ID : [protected] Amount : 568

mk2009ok

from Sivakasi, Tamil Nadu

IRCTC — NOT REFUND TRANSACTION AMOUNT

SIR,

YESTERDAY I.E.6/1/12 , WHEN I WAS BOOKING RAIL TICKET OF MY WIFE BABITA AGE 35 , FM DELHI TO AJMER IN SL CLASS , ON THE TIME OF PAYMENT THROUGH MY SBI DEBET CARD SUDDENLY MY TRANSACTION HAS FAILED BUT A SUM OF Rs 227/- HAS BEEN DEDUCTED FM MY ACCOUNT THROUGH TRANSACTION ID NO. [protected]. TODAY I HAVE CHECK MY ACCOUNT BUT NO REFUND SAID AMOUNT TO FAILED TICKETING. MY MOBILE NO IS [protected] . KINDLY REFUND MY AMOUNT IN MY SBI ACCOUNT. I WILL BE EVER THANKFUL TO YOU.

MAHESH