[Resolved]  Irctc — Non Refund of money.

Address:

Pune, Maharashtra

My refund is rejected with reason that I didn’t applied within the defined time.
But TDR was filed within the same month, so how come they can say that “Refund was not claimed within prescribed time”.
PNR No:[protected]
My journey date was 29th Apr 2012
And my TDR date is 30th Apr 2012.

PNR No:[protected]
My journey date was 19th Apr 2012
And my TDR date is 30th Apr 2012.

I am going to file a consumer complaint against IRCTC and not the Indian Railway, as you peoples are frontend for the same and the rules are stated on your site and not for Railways.

TDR Rules
• The TDR Refund will be processed as per Extant Railway Rules.
• TDR should be filed within 30 days of Departure of Train.
• The refund process will take at-least 90 days and more
• E-ticket refund request (after chart preparation) can be filed online.
• In case of i-ticket, online refund request is not allowed. For i-ticket please follow the following procedure:
• Surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt.
• Send your claim for refund to the following address attaching the original copy of the TDR to:

GGM/IT,
Indian Railway Catering & Tourism, Corporation Ltd.,
Internet Ticketing Center,
State Entry Road, New Delhi - 110 055.
• IRCTC will process the refund claim with the Railway Administration and refund granted by the Railway shall be credited to your account.
• Refund claims under above clause may require at least 90 days or more for processing.