[Resolved]  Irctc — Not refund the cancel ticket amount

Address:

Rajasthan

I have made 3 transaction of 950 Rs each with IRCTC on 9th Apr 2011.
My two traction was failed and one is success but amount is deducted
for 2 transaction. I was contact with Bank executive and IRCTC
executive both to refund of failed transaction.

When I contact to IRCTC executive they said we received only one
tranction amount(950 Rs on 9th Apr2011) and bank executive sai that 2
transaction amount were transfer to IRCTC account. Also they provide
me mail on the same issue.

My failed transaction ID on 9th Apr.

3

[protected]

Settlement Failed

Not Booked

Rs 950

ICICIBANK

4

[protected]

Settlement Failed

Not Booked

Rs 950

ICICIBANK

Kindly refund the 950 Rs of failed transaction to my bank account.
And confirm once it done.

Kindly find screen shot of bank tranaction and reply mail of ICICI
bank for your reference.

TRANSACTION SCREEN IS ATTACHED WITH MAIL.

DOCUMENT MAIL THAT I RECEIVED FROM ICICI BANK.

“DEAR CUSTOMER,

GREETINGS FROM ICICI BANK.

AS PER THE CONFIRMATION RECEIVED FROM THE BILLER THE PAYMENT IS
UPDATED AT THEIR END.

FOR FURTHER CLARIFICATIONS REQUEST YOU TO CONTACT THE CONCERNED
BILLER.

LOOKING FORWARD TO YOUR CO-OPERATION IN HELPING US SERVE YOU BETTER.

SINCERELY,

PRATIKSHA P GARUD

ACCOUNT MANAGER

ICICI BANK LIMITED

"IF YOU RECEIVE AN SMS FROM ICICI BANK WITH A UNIQUE REFERENCE
NUMBER OR URN WITHOUT YOU HAVING ADDED A NEW PAYEE IN YOUR ACCOUNT
THROUGH INTERNET BANKING, REPORT TO US IMMEDIATELY. DO NOT DISCLOSE
THE URN TO ANY STRANGER, EVEN IF THE PERSON CLAIMS TO BE OUR
EMPLOYEE"

YOU MAY NOT BE ABLE TO ACCESS YOUR INTERNET BANKING ACCOUNT IF YOUR
MOBILE NUMBER IS NOT REGISTERED WITH US. TO REGISTER, PLEASE VISIT
YOUR NEAREST BRANCH WITH A PHOTO IDENTITY PROOF.

"PLEASE DO NOT REPLY TO ANY E-MAIL THAT ASKS YOU FOR YOUR
BANK-ACCOUNT-RELATED INFORMATION / DETAILS. THESE ARE CALLED PHISHING
E-MAILS AND ARE DESIGNED WITH INTENT TO FRAUDULENTLY CAPTURE YOUR BANK
ACCOUNT AND PERSONAL DETAILS FOR MISUSE ETC."

SUBJECT: FUND TRANSFER

BRANCH ID : 1070 ACCOUNT ID :[protected]

DEAR SIR,

I HAVE MADE TO 950 RS 2 TRANSCTION WITH IRCTC ON 9TH APR 2011. MY ONE
TRACTION WAS FAILED BUT STILL I HAVE NOT RECEIVED REFUND AMOUNT.

WHEN I CONTACT TO IRCTC EXECUTIVE THEY SAID WE RECEIVED ONLY ONE
TRANCTION AMOUNT AND YOUR EXECUTIVE SAILD THAT BOTH TRANCTION AMOUNT
WERE TRANSFER TO IRCTC ACCOUNT.

PLS FIND BELOW CUSTOMER CARE INTRACTION DATE AND REQUUEST ID

1>DATE : -16MAY2011

REQUEST ID : SR[protected]

2> DATE : 31ST MAY

REQUEST ID : SR[protected]

3> DATE : 1ST JUN

COMPLAIN ID : SR[protected]

KINDLY HELP AND REQUEST YOU TO CHECK ONCE MORE ABOUT MY TRANCTIONS.

REGARDS,

SANJAY K PAREEK

MO +91-[protected]”