Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

sir,
I made a programm to JAMMU TAVI (JAT) from KANPUR CENTRAL with my family members.so i made a reservation train named 2487/SEEMANCHAL EXP. to OLD DELHI. In which his sedhule time was 07-09-09 at14:30 but the train arrived 08-09-09at 0:30. So due to late I missed the train who's time route was delhi to jammu and departure time was 23:45, In which time was 23:45 on 07-09-09, In which I reserved the seat .
So, i had to mdke the another reservation to go to jammutavi. So please sir refund my money of reservation of special train 0403.
S5/0066/MB
S5/0070/UB
S5/0065/LB
S5/0068/LB
S5/0069/MB
S5/0067/UB
S5/0051/UB
S5/0053/MB
S4/0062/UB
S4/0061/MB.

Hello,
I booked an E-Ticket from Alwaye to Yeshwantpur on 5th September 2009 on train number 2258 PNR number [protected]. The ticket was confirmed at the time of booking. The scheduled departure of the train form the originating station is 20.00 hrs and time of boarding from alwaye station is 00.30 hrs on 6th sept.

When i tried to cancel the ticket at 0800 hrs on 5th september, which is 12 hours before time of departure, to my horror, the site says that the chart is already prepared and that I cannot cancel my ticket. I called the customer care and got to know that the chart was prepared overnight for this train, which means that the CHART WAS PREPARED 24 HRS BEFORE THE SCHEDULED DEPARTURE TIME FROM ORIGINATING STATION. The IRCTC website clearly says that the chart is prepared 4 hours before time of departure, and in case the departure time is before 12 noon, chart is prepared overnight, which is not the case here.

I have attached the screenshots which explains my situation

Hence I would appretiate an explanation from the Indian railways for this and expect a 75% refund for my ticket as quoted in the e ticket cancellation procedure below.
"If a confirmed ticket is cancelled within 24 hrs and upto 4 hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the minimum flat rate mentioned in the above clause"

Regards,
Rishi

I purchased a kingfisher drinking water bottel from the IRCTC station stall and when i drank it, it tasted different. Then i noticed that the bottel that they were selling is a refilled one. I lauged a complaint with the station master about it.I had registered a complain dated 03/02/09 at cst station in the name of Bipin S. Lalan. But i think the station master is also involed in it thats why even after registering the complain no action has been taken against him. Thats why today i seek help from www.consumercomplaints.in so that they can do something about it. I also got ill after drinking that water and thats why also expect a compensation for the same for which they can contact me on [protected]. I have all proofs including the platform ticket and the wriiten complain that say's that even the station master caught this stall person red handed.
Please take action against this as soon as possible if possible cancell that stall's licence for doing something like this because still today he does the same thing and has not changed.

Hello,

Today (31/08/2009) I have done an online transaction to purchase a ticket on 2703 FALAKNUMA EXP from Cuttack Jn to Vizianagaram Jn boarding on 20/09/2009 at cuttack for Ansumesh Kumar Samal with two other person. Unfortunately after the payment was made through SBI ATM cum DEBIT payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Expecting a reply as soon as possible.

Thanks and Regards,
Ansumesh
Call me: [protected]
Email: ansumesh.[protected]@gmail.com

I had booked 3 tickets from Delhi-Agra, which were waitlisted at the time of booking.
One out of the 3 tickets got confirmed 4 hours before travel and I called up the IRCTC call center to cancel the tickets.
Inspite of my call, they did not cancel the ticket. Later I filed a TDR for the refund of 3 tickets as no had travelled on this ticket. This complaint was filed on 13 Aug, 2008. Till date I have not received the refund of Rs. 2100 inspite of several phone calls and emails to their various departments.

I had booked 4 tickets (waitlisted) from Bangalore to Kopargaon on the 26th Mar' 09. Only one ticket got confirmed. I had filed TDR for claiming the refund of the remaining 3 tickets on 27th Mar' 09. The PNR no. for the ticket is [protected]. The transaction ID is [protected].

There is lack of communication and follow up from IRCTC to CCM/Northern Railway. This has created lot of hardship and I had to follow up with IRCTC, Chennai, Delhi. I have incured huge telephone bills and have suffered mental agony. I would like to be compensated not only for the ticket refund but also for the cost towards follow up and mental agony from the Railways.

Can anyone please tell me when the IRCTC website problem will be rectified? Is it under maintenance or problem with server? I need to book tickets soon!!!

irctc user id -rakeshjitu
ON 26 AUG 2009 WHEN I WAS TRYING TO BOOK TICKET.FROM HOWRAH TO BHUBANESWAR AND ANOTHER FROM BHUBANESWAR TO HOWRAH I TRIED FOUR TIMES FOR BOOKING THE TICKET BUT THEN I FOUND MONEY WAS DEDUCTED FROM ACCOUNT BUT TICKET WAS NOT CONFIMED

No Card Number Purchase Date/Time Amount Merchant Name Status
1 4921 xxxx xxxx 1251 26-Aug-2009 09:51:55 PM 152.00 IRCTC SUCCESS
2 4921 xxxx xxxx 1251 26-Aug-2009 09:48:32 PM Rs152.00 INDIAN RAILWAY CATERING A SUCCESS
3 4921 xxxx xxxx 1251 26-Aug-2009 07:19:47 PM Rs152.00 INDIAN RAILWAY CATERING A SUCCESS
4 4921 xxxx xxxx 1251 26-Aug-2009 07:06:38 PM Rs132.00 INDIAN RAILWAY CATERING A SUCCESS
.BUT NO TICKET WAS BOOKED

This is to inform you that after the introduction of 2 days for tatkal sewa, the service has become pathetic...

I used to book ticket through normal quota and if i don't get the ticket then i easily get the tickets in tatkal quota...But after the introduction of 2 days for tatkal quota from 01/08/2009, it has become a headache for us, every time i try to book ticket through tatkal service it says not available...I agree that that it may not be available...But when i try to book a ticket through tatkal sewa for 2oth of the month then i should apply after 18th of that month...But unfortunately it shows that there are no tickets for 20, 21, 22, 23, 24, 25, 26, 27, 28...

I do have a question ----if there is a 2 days advance booking for tatkal then how can it show for the status after 20, because if i need to book a ticket through tatkal for 27, then i should try after 25...So how is possible that when i try to book for 20th ticket on 18th and i get to see the rest of months ticket's not available?

What is this???

It is simply harassment of people like us...

This is not the first time i am facing this problem...This problem has started from 01/08/2009 itself...And i face this problem every time i try to book ticket through irctc site...Finding no reason out i need to book the ticket from the railway counter itself...
I beg to say that if this is the type of service you are providing then what's the need of having an account????????????

I have also attached a word documents regarding the status shown ...

I want a clear explanation to this...

Hello,

This is regarding PNR numbers [protected] & [protected]. I have spoken to them regarding this refund several times but nobody cares. Coz, who is bothered, its the customers money and not their money. The ticket was cancelled on 02-JUN-2009 and you could just see that till date the department is not bothered to refund the amount. The only problem was that the bank account through which it was booked was closed and this is already in the knowledge of IRCTC. However, I also have all the mail documents which IRCTC had confirmed that the same money would be refunded through cheque, but this was again around 2 months back, again who is bothered...I am just fed up of calling them and mailing them.

I would request if this department could help me.

Please go through below stated mail and solve my issue
regards
kalyan gupta [protected]

From: tdrprocess
To: Kalyan Gupta
Sent: Monday, August 17, 2009 2:08 PM
Subject: Re: TDR filed


Dear customer,



Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/South Eastern Railway on dt. 13.10.08. We have already issued Reminder No. 1 dt. 23.07.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt. 17.08.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account..





Regards,

Sanjay Suman
[protected]@irctc.co.in
Ph:[protected]




Kalyan Gupta wrote:

Subject: TDR filed


Please be noted unde mentioned case been forwarded by Kolkata office (Mr. B.N.Singh) and as per the office the case has been forwarded by them for final action on 21.07.09
Please see the case and revert. It is around 365 days old case
regards
Kalyan Gupta
----- Original Message -----
From: TDR
To: [protected]@netguru.com
Sent: Thursday, July 23, 2009 3:13 PM
Subject: [Fwd: Fwd: TDR filed]


Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/South Eastern Railway on dt.13.10.08 Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 23.07.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..


Regards,
Ved Prakash
[protected]@irctc.co.in
Ph:[protected]

From: Kalyan Gupta
To: care
Sent: Tuesday, July 21, 2009 2:52 PM
Subject: TDR filed


The case stated below is self explanatory
This case processed by TDR section of Kolkata office, below is the file no.
File_no. RT/AS/E/CSE/241108/15680
As per the personnel who has processed the case credit against the below transaction will reflect shortly in my ICICI Bank credit card Account.
Can it be confirmed when should I get the credit
regards
Kalyan Gupta

----- Original Message -----
From: Kalyan Gupta
To: care
Sent: Thursday, January 08, 2009 11:40 AM
Subject: TDR filed


TDR Details
Transaction Details
PNR Number [protected] Booked On[protected]
Transaction ID [protected] Ticket Type eticket
Class SL Internet Service Charge Rs 20.00
Date Of Journey 22/9/2008 Ticket Charge Rs 630.00
Bank ICICI Total Rs 650.00
Train No 2838 Railway Zone SER
From Station CUTTACK(CTC) IRCTC Zone Group General Manager-1/Eastern Zone (IRCTC) Kolkatta
To Station HOWRAH JN(HWH) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
2 S K CHAKRABORTY 52 Male S12 20 Booked




Reason For TDR : Train Cancelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 10-Oct-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

OK, Here is my story - on 19th, 16th and 22nd july I booked 3 confirmed tickets for myself and my family, the pnr number assigned to me as per irctc.co.in were - [protected], [protected] and [protected].

Usually I take a printout as soon as i know that my ticket is confirmed. I had my old mother travelling with me so I was extra cautious that tickets are infact CONFIRMED and no last minute waiting. We were supposed to leave from NZM to DDN on 5/Aug/09 at 11:55 pm and i went to take printout of these ticket on 5/aug/09 at 1:00 pm only to find out that the tickets have been cancelled, surprised..., I called up IRCTC [protected]@[protected] and here is the transcript of my conversation -

Customer - I am calling in regards to the PNR no. [protected], I have confirmed tickets and your website says that they are cancelled ???
IRCTC exec - let me check (after 5 minutes) yes they are cancelled
Customer - I want to know how ? I never placed a request to cancel them... is something going wrong with your system ??
IRCTC exec - let me check (after 5 minutes) my systems show that you cancelled the tickets
Customer - well I did not, I am going to board the train in next few hours... why the hell on earth will I cancel my tickets ???
IRCTC exec - no, actually the tickets were cancelled by your user id and password
Customer - I am absolutely sure that no one but I know the password of my irctc.co.in account
IRCTC exec - we cannot do anythong sir, your tickets are cancelled, how may I help you
Customer - you can only help me if you tell me WHO cancelled my tickets... give me the IP ADDRESS from where the tickets were cancelled you must be keeping the session IDs or some sort of information for tracking purpose ?
IRCTC exec - all I can tell you is that tickets were cancelled on 4/aug - yesterday
Customer - I want to know who cancelled it ? give me the session information, IP address something from where my tickets were cancelled
IRCTC exec - I cannot help you any further, please email us at [protected]@irctc.co.in and they will definitely provide you all the information

so, I called up again (about 3 times) but... it was a waste of time... and I got the same reply - "email us at [protected]@irctc.co.in"

I went to the nearby police station and launched an FIR under cyber crime that someone hacked my password and is misusing my account. Local police said that they will take this up but they were surprised why IRCTC guys are not helping me, they should atlease keep track on IP, session information.

So my request to [protected]@irctc.co.in was to kindly check what were the activities on 4/aug/2009, I did not even log into my account that day so something was wrong - I am very much sure that it was someone from IRCTC IT DEPARTMENT who did this, god only knows why ? may be he wanted his/relatives tickets to get confirmed and randomly picked my account and cancelled this.

As i was very much expexting, there was no response from IRCTC guys, they are just bunch of stupid people sitting there are eating governments money, well, our taxpayers money.

Look at the irony, we pay them and they don't work for us and we can't fire them. :)

I failed to travel in the train (details mentioned below) for which i had booked a ticket online using my credit card.This is the second time i am bringing this complaint to your notice. Last time this was their reply :
Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/South Eastern Railway on dt.19.01.09 Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 29.07.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..
Regards,
Ved Prakash
[protected]@irctc.co.in
Ph:[protected]

Please guide me now how to get back my money from them??

TDR Details
Transaction Details
PNR Number [protected] Booked On 9-1-2009
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 20.00
Date Of Journey 13/1/2009 Ticket Charge Rs 1455.00
Bank ICICI Total Rs 1475.00
Train No 2440 Railway Zone SER
From Station NEW DELHI(NDLS) IRCTC Zone Group General
Manager-1/Eastern Zone (IRCTC) Kolkatta
To Station RANCHI(RNC) Quota General
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Mohd Azhar Lone 22 Male B1 0062 Booked
Reason For TDR : Passenger Not Travelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 14-Jan-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

Dear Sir/Madam,

I have filed a request for TDR refund for the railway journey that I could not make. The refund was applied for online as it was an e-ticket. The status of refund is that it is admin approved, but the refund has still not be credited to my account.

1. Can you please give me an update on the status of my refund application?
2. How much more time it will take to get refund.
3. Whats the general policy on the timelines for the refund.

The details of my particulat case is:

PNR Number [protected]
Booked On[protected]
Transaction ID [protected]
Ticket Type eticket
Class 1A Internet Service Charge Rs 25.00
Date Of Journey 26/5/2009
Ticket Charge Rs 7380.00
Bank SBI Total Rs 7405.00
Train No 2435 Railway Zone NR
From Station NEW JALPAIGURI(NJP) IRCTC Zone CCM/Refund, Northern Railway New Delhi
To Station NEW DELHI(NDLS) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Mayur 31 Male 0000 Booked
2 Smita 29 Female 0000 Booked



Reason For TDR : Passenger Not Travelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 29-May-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

we are not able to reserver the tatkal tickets on pandian express from Madurai to chennai or from chennai to madurai. tickets will not be available after the booking opens at 8AM, at 8:03AM it got over and went to waiting list. Please look into it.

Sir,
on 3.08.2009 i logged into my account with IRCTC, Login ID: mbrng to make ticked from Asansol to Kanpur Central.
I checked the availability status on train no. 2942 (Asansol-Ahmedabad Super Fast Express) and found that 56 berths were available. Hence, I proceeded to make ticket. But after payment the e-ticket issued showed that Waitlisted tickets were issued with WL Nos. 58 & 59.
I once again checked the availability status and found that the system still showed 56 berths available. I called up the IRCTC help desk and informed them about the problem. They told me that the problem occurred as the system was not updated and asked me to send a mail to them informing them about the matter. subsequently a ticket no. 556255 was generated against my mail.
I kept on calling them daily and even mailed them regarding the issue. But no proper response was received from IRCTC. Then I cancelled the ticket on 05.08.2009 and demanded full refund of Rs. 647/-
But an amount of Rs. 592/- has been refunded today which is Rs. 55/- less than the full amount.
It may please be noted that since the system was not updated, such an error occurred. It is completely negligence on the part of IRCTC and hence the loss must be compensated on their end.
The matter may please be taken up with IRCTC for disposal of the issue.

Hai

IRCTC SHUBH YATRA CARD IS DOING FRAUD. I APPLIED FOR SBI RAILWAY CARD AND I DIDNT GET ANY RESPONSE FROM IRCTC SBI RAILWAYS CARD. SO I APPLIED FOR THE SHUBH YATRA CARD IN WHICH SBI RAILWAY CARD APPLICATION IS SELECTED AND APPLIED AND GOT THE SHUBH YATRA CARD.

AS PER THE TERMS AND CONDITIONS THEY TOLD THAT THY WILL ACCUMULATE THE TICKET COST POINTS INTO THE NEARST FIGURE.I BOOKED FOR 999RS. AND I GOT POIT AS 99 ONLY INSTAD OF 100.

SBI RAILWAYS CARD ALSO DIDNT REACH US.SO PLS DONT APLY FOR SUBH YATRA CARD

TDR Status after 15 months

I have filed a TDR for the the train delayed by more then 11 hrs.
After filing the TDR within 2 days the status became Admin approaved but till date refund didn't happened... I have send repeted mails on [protected]@irctc.co.in, [protected]@irctc.co.in, [protected]@irctc.co.in but of no use. Each time i received below email from tdrprocess.

"Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/North Western Railway. As soon as refund, if any, received it will be credited to your card account.. "


Following are my details as per IRCTC website...

Reason For TDR :On-Request
TDR Status :Admin Approved
Reference No :ekt[protected]
TDR Filing Date :10-Mar-2008
Refund Status :Refund under Process
Refund Date :Not Available

on 21st may 2009 i have train from New Delhi to Guwahati my train time was 14.00 pm and i came from Chandigarh to Delhi at 10.00am and i have to wait for few hour so i decided to wait inside the waiting room in platform no.1 in New Delhi station. so the Lady Guard Standing outside the waiting room said me that no you can't wait here because the waiting room is full but after few minutes later she allow another people to go inside the waiting room. the Lady guard not talking well. not only with us also there are some another people standing outside and she not allowed them also. so i want to say that what kind of people railway department appoint here and there who even don't know how to talk with there customers they don't have any manners.

Sir,

I had booked a ticket from Pune to Dadar. The ticket did not get confirmed and got cancelled. No refund was sent to my account so I filed a TDR claim for refund. The claim was not acknowledged and also afterwards I recive following mail.

"It is noted that the following PNR No:-[protected] has been filed by you for TDR through online mechanism. It is informed by the railways to IRCTC that in all these cases person have travelled and still claims for refund are filed. Please inform the reasons for this fraudulent activity on your part. Your user id has been temporarily deactivated now. "

As per the Indian Railway rules all e-tickets which do not get confirmed get cancelled so whosoever travells on those tickets is travelling without ticket. Then how can I could have been travelling on that ticket.

Secondly what proof does IRCTC has before calling me a fraudster that I travelled on that ticket.

On top of it they have blocked my account on the web site so that I can not even verify which ticket and PNR they are talking about. I do not think they expect me to remember all the PNR numbers for all my journeys. IRCTC has simply assigned me a incidence ticket IRCTC #525755 and doing nothing about it since 14July2009

Please let me know as to how to proceed about the same.

Regards
Harmeet