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LG AC Service Complaints & Reviews - Service centre people are not responding for servicing |
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Suryakant Patel  Send email on Feb 7, 2008 |
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Service centre people are not responding for servicing
I took LG Window AC on 20th April 2007 from Bajaj electronics Punjagutta, with three free service, when i called for first free service customer service told me that service person will come within 2 days but after calling again and again finally one person came and did the servicing, then for second time when called on 28th December(request Id#c2804304) no body came, then again i called to customer service he gave me new id(request id#11404909) on 14th Jan 2008, and gave me local service person's mobile no. (Krishna prasad 9849053880) then he told me that he will send the person,and once one person called me then i informed him my address details but he didn't comethen after 15-20 days no body came and even there was no response, then i called to Krishna prasad, then he just told me that if you are not happy then call to customer service and change service person, when i called to customer service they told me that net is slow so we cann't check, so can u imagine LG is providing this type of service? i have so many home appliance of LG company, but i was not expecting this type of service from LG. only i can say worst service i ever see like this. |
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| Actually this problem is not with LG, it is with every consumer service provider company. And in india Consumer Forum doesn't take hard step. These type of company should be either ban or should be charged with heavy compensation as does in US, only then these company will hear their customer. Hope this will happen in India soon. |
well the service of twincity climatizers has been found most satisfactory by me n my colegues
so i strongly dis agree may be there some specific problem |
dear sir, soory for yur inconvence, althought our svc is best in market.
but in your case its regrated.in future u just call our tool free no-18001809999 or 120-39010909
we at lg appreicate ur values.
thanks
shailendra singh
cs-delhi |
i understand cs stands for customer support?
so lg has awakened after 1 whole year to respondHahahahahah. |
| There can be no worse service then LG. Even I have an LG AC whihc is not working fine and I have logged a call about 20 days ago...all that I am doing now is calling up here and there. Just like Mr. Patel, the service center people are not bothered and they just tell you to log fresh call...but how does it help? No one is bothered in LG about the customer and I have promised to my self that I will never buy any more LG product. I would like to explore some medium where i can actually tell people about how bad LG's after sales service is so that people know what trouble they are getting into. Its a horrible company. Bad products and worse service |
i broght LG split AC three yrs back- right from begining its not working properly initially service person told regarding failure of compresson- changed- still not working properly after water service and changed compressor- they are not picking phones- disconnecting phones after hearing my voice- toll free no. always engaged- what to do-
how to complain in consumer forum. pl advice.
living in bhuj city-gujrat.
I want to take strong actioin against them. |
Dear sir
LG Ac problem 6 days, complain noted in your service center but not atten complain till date, We call on cell phone more than sevan time but not reslove this complain
your service center service is very poor servie
CHAMBAL MOTORS PVT LTD
19, VALLABH NAGAR
KOTA ( Raj)
9214436010 |
AC service center is not responding properly.
I want to file complain against these fraud service centers. None of executive has visited so far while i was committed for 3 free services.
Now i have problem with my AC and agree to pay but they people are not taking my call.
My contact No : 09219509806 |
Dear,
My split AC is not working form 01/06/2009 and I made a complaint same day to customer care ph no 040 39010909 I was given request id no S9C60807743.on 03/06/2009 a service person came to my house and inspected the AC and told no gas in AC I will come in the morning with gas cylinder but didn’t come. Again and again I am going on calling every day three to four times but of no use every time they say with in a hour service person will come but no one will come. This morning at 10 o clock. I called one Mr. Sandeep was on line .I asked when my compliant will be attended he told your old complain no S9C60807743 is canceld.you pl take new request id noS9C60900474..I requested him to but my call to the manager. He told we don’t have any manager in the office only sr executive .I will give your call to him and he made me to hold the call for 15 mits and one person with by name Mr .Shanker came on line he spoke to me and told your old number S9C60807743 is canceled now you have to take a new Requested ID S9C60900474.I told him, how can you cancel my old requested ID no. S9C60807743 without doing any repair of AC.Then with in half an hour i will come back to you with the position, but he did not call me. Again at 12 o'clock i called one Mr.Ajroz person was online, I told him put my call to sr.executive Mr.Shankar.He told we don’t have any person in our office by this name. This is the way you make the customer FOOL. And this is the way your service center people respond am Ex-Army person, Heart pation, Sr.Citizen and my father 87 Years Old Sr.most citizen. and summer days. You tell me how i am facing a problem without AC for so many days.
I have so many home appliance in my house, if this type service from LG Company...I can say its a too worst serviceman I will not promote LG appliance any more to my friend, As i was doing before. Because after sale service is too worst.
Hope you can understand my problem, and hoping for positive response and quick resolution from your end, without any further disappointment.
Thanking You
Douglas Reddyar
Plot no 23,
Daba gardens,
Behind Old Kapra Municipal Office,
Hyderabad-500062
Contact No:9849046318 |
| please check our ac its Compressor |
Sir,
I have purchased one window AC and in the month of June 2009. But the functioning of AC is not proper. When I contacted on LG servicing centre on dated 25.07.2009 they told me that service personnel will visit your house on monday. But they have not send the service engineer i am continue facing problem with my AC. The attitude of personnel receiving the call too was very bad and they do not reply satisfactorily. I am lodging this complaint and if my complain will not be attended i will stop purchasing the other produts of LG also. At persent i have got most of the home appliances from LG brand.
Kindly look in to the matter.
Thanking you
My address
Shiv Nath Kumar
NHPC, Vidyut Nagar,
P.O- Satellite Township, Siliguri
West Bengal
Phone No. - 9933003884
mail Id - shivnathkmr@gmail .com |
| iam pratheesh from kerala i had few lg home apliances at home i prefer lg as a product but now my point of view changed as i purchased a LG washing machine 2 months ago and its drain pump is not working but it was out of work from 17th july now its 3rd august and till now no body came to change it i called many times but they are saying product had to come from delhi.we purchased washing from landmark showroom .now i had to think twice 2 purchase Lg products . |
I have 1.5 Ton Window AC working since 2004, with minor problems, But at the start of this summer season i.e. 15 May09, I planned to get my AC checked/serviced. I have logged my request to customer care center . After few days of followup representative from - COOL CARE SERVICE CENTER Faridabad, visited my house and told that there is no gas in AC, so my AC was taken to Cool care service center to fix above problem. Then this AC returned back to me after almost one week after many follow up. But after few days, I felt that AC is not doing cooling as expected so again I lodged request on August 5, 09, vide request ID-N9C80502440, but the representative from Cool care Center who visited our house was demanding visit charges, for which I refused due to reason that Gas filling is having a minium guarranty of one season or three month. After nobody turned up for closing this service request. But in system I hope they might have closed this service request. Again on 10 August I made a request to custemer care - ID- N9C81014515, and had spoken to executive who was also not clear about payment terms and conditions. Next day I had spoken to sr. executive customer care Ms Supretee, She was also telling me to pay visit charge if there is compliant after one month. But kept on asking logic for the same. Finaaly she had checked from her seniors and agreed her mistake, and confirmed me that if it s same fault i.e. gas leakage then there is no need to pay service charges and now agreed to send cool care representative.
But why there is no clear guidlines to service centers or customer care, this is surprising, they can ask for any charges any time. such companies / centers should be penalised for harassing customers. Earlier I was a fan of LG products and services as I have at least4/5 products from LG- AC/Refrigrator/Washing m/c/TV and about to buy few more home appliances/AC, but looking at this situation I have to change my mind and go for other brands. |
sir,
I am having 1 ton split ac in my office that is cover under AMC of two years. On 29th of march, 2010, registered the complaint of "no cooling" vide complaint no.c-1032907170 with lg costumer care. I have been told that a call for appointment to check your Ac will come from our faridabad service centre with in two hours and check up time would be settled to reslove it in 24 Hours. I was very happy to hear the sort of service from lg. But happiness gone when I found the unprofessional attitude of lg people. After the tall claim of 24 hours tag, I contacted customer care next day and assured the job be done by evening. Again same, no body turned out. On 31st march, I contacted costumer care and insisted to talk sr.of the concerned department, got the gurgona office incharge no. same day I contacted him again the assurance statement comes and proved futile. on 1st april I tried at diffrent intervals of time but the officer didn't pick my call. Then I contacted the Senoir of this officer, he also assured me to solve this problem. Yes, this time a representative of service center visited and checked it and told me to come next day 2nd april to fill gas. This next day hasn't come till yet. on 3rd of april I again contacted the same 2nd officer to make him aware the attitude of faridabad service centre people, he convinced me to look into matter but no results. I would like to know from lg guys if this sort of Amc they provide to costumers then better to make wide & tall claims of 24 hours tag. I have been using the lg products for last ten years, but this time lg after sales insisted me to say "no to lg products" in future. what range of product lg is making, i am having all. if this sort of customers are unsatisfied then think the future of lg sales? when lg will understand the importance of aftersales service?
Thanking you,
yogesh vats
9911160056 |
i have bought lg ac on 8th march2010 i ve complaint many times abt noice comung from swing but they could not solve it last two times i have complint but none can responce me abt it i ve complaint before threedays but till no one come to see my ac
when lg will understand the importance of aftersales service?
Thanking you,
bhavna upadhyay
ahmedabad
9426518847 |
I brought LG 1.5T split ac on March 2010 Sr no CS-K 2662 QHANP 15DL (10) 909NLVE00231 now it is not working from past one month back. i complaint about this issue to our supplier he is telling compressor burnt you LG company will replace it & u have to aproach there.
To whom i have to call & how problem would get resolved???
Manoj Kumar
+91-8053882732 |
My LG Split AC remote is not working. I called the toll free number they asked me to contact the local LG service center to repair the remote or buy a new one. The person also advised me that I can visit the service center to avoid the service charges and I need to pay only the cost of the remote. I called the LG service center in Sahid Nagar Bhubaneswar and went there with my defective remote. They accepted the defective remote for repair and promised to complete the job by next day. The next day, i went there again as per the promised time, but even after waiting for 30 mins, they could not advise me on the status of the repair...reason the person (Anand) who aacepted the remote from me was not in. After that I have been calling them eveyday and sometime 3 - 4 times a day to follow up on the repair status, but they just keep on promising next day. After I pushed very hard, Mr Anand agreed to send a new remote or the repaied remote on the 5th day. But even after that and after another 5 calls from me, finally the serviceman arrived with a remote. My goodnes...he did not even check if that remote was working. that was a dead remote and the was asked by Mr Anand to collect Rs.643. Rs 202 for the remote and Rs 441 for the service charge. First of all, as advised by LG, I drove to the service center to avoid the service charge...secondly, they sent the remote after 20 odd follow up calls from me and now Rs 441/- for delivering the remote???? Is this the way reputed company like LG want to make money??
Pranab
Bhubaneswar |
I had asked for my first service on my 1.5ton LG Window A/c and the service man, a young boy 20 yrs old came to my house and just cleaned the front frame and asked me to sign the service confirmation copy, when I telephoned my husband and asked him to wait, he just dissapeared. He had told me that the 1st service is a dry service. The A/c is logged with too much dust and the shafts are all blocked.
My suggestion is that LG cannot provide you the after sales services, I have decieded that I will never buy any LG products and request everyone not to buy any. |
sir...need urgent attention..due to my a/c model lsa3cw2vf1 two time
svcd until now nothing change...still same problm...pls reqsting send someone who knows the job...my nbr 9847869610...Alleppey, Kerala
tks... |
| Never buy LG again. Worst part is no escalation forum. it means its' a LG management approved sytem of handling customers. I was a big fan of LG products but now i take an oath, will never buy it again. |
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