[Resolved]  Maruti Suzuki — Cheating by service centre

Dear Manager, Maruti Service,


I brought a car maruti swift vdi car, on 08-08-08 from Kalyani motors, mysore road, Bangalore. There is lots of problems which am facing from Kalyani Motors ..I think this is very big mistake I took a car from maruti Suzuki.. when I gave for 1st service, I was there whole day, and then nothing was properly done, they didn’t clean or wash it properly. I told them its not cleaned, so they told sorry sir its mistake because today is Sunday, No workers will be there so its not done ..ok…they told me to bring it again next time we will do it properly.. So again I took my car, and during water wash there was a big damage happened, a person after water wash moved the car without starting it and it just went and hit to another car and my car was totally damaged, later they told its big mistake from our side we will replace the whole thing for you sir, I told ok for it and went home ..next day they told your car is ready you can come and take it .So I went with my friend and saw we can see small marks on the door still, door was not replaced. .Later they told we will replace it now sir you can take tomorrow ...so I kept my car there itself .Next day I went saw, it was replaced .But there was colour difference, So I asked for Teflon.coating, I was calling them for two days from 14th of sep till now that Teflon.coating is not done, Tell me who will give my diesel money to go there, who will give my phone calls money, really its very bad thing what they have done. Later I thought of writing a later to you because I belived a lot in maruti cars.. And there are so many things they have done .I belive you people can do something good, and this was my first car and my dream car too. So am mailing you. I had registered complaint by calling them, but no ONE HAS RESPONDED still now ..

I do not know how such authorised service station are getting apointed, having no proud for the brand for which they are working.

Maruti Models — Asia's No 1 Maruti Service

Please contact for Maruti service, Sales, True value

KVR AUTOCARS PVT LTD, PERINTHALMANNA, MALAPPURAM

PH:[protected]

In cases like this try to identify the top management and write mails to them. It always works. however finding out email address is somewhat difficult. search for Maruti in wikipedia.org. It would tell you all key officials. their email address is almost the same. I have got my problems resolved by writing to K V Kamath of ICICI Bank, Arun Puri of HDFC Bank, and similarly many more.

Maruti Suzuki, Alto LX — Fraud and cheating while purchase a new Car

I booked (over phone) for a brand new Maruti Alto LX car on 31st Dec 2008 from the dealer MARKETING TIMES AUTOMOBILES PVT. LTD., CODE-08A7, Rajouri Garden, New Delhi. They quoted 2.56 lacks for the above car.The person who is made the commitment for the same is their Corporate manager He has delivered the car at my home after 20 days and the Odo Reading on the car was 98Kms.. And handed over two different invoices with the same invoice number also by mistake.. As I gone through that invoices, it was with the different GRAND TOTAL.One was with 2.56 laks and other was of 2.4 lakhs . And the very next day Morning, they collected the 2.56 Tax Invoice. And guided that, if you
are receiving any calls from Maruti, thell them that the vehicle was not directly from the dealer and it is through Third party. .I asked for the invoice for 2.56 Lacks or give money back(excess amount as 16000) and the all receipts. He did the same. In that papers which he given, there was a copy of another innovice (3rd one) also. Then I compaired with both invoice and I found some cheating.
1. On the original invoice, there is no Signature of mine but in the copy they have given, there was a signature.
2. Contact Phone Number made on both invoice are different (one is not
belongs to me).
I checked my Car in True value Services and
the evaluators mentioned that the vehicle was repainted on the front Right Fender & Half Bonnet.
C, . There is some rippling observed @ 55 to 60 Km/h.

I’m not getting any response from Maruti Suzuki after logged a complaint, If anyone have Email ID of any higher authority of Maruti or Suzuki, please provide me the same.

dear sirs,
i have been a regular user and admirer of Maruthi suzuki products since 2000. At present i am using a maruti 800 purchased in the year 2005 and already done 45000 kms, i regularly give my vehicle for service and pay the bill raised for the same by respective authorised service centres. but as a customer, i have the right to know whether these service centres are charging justifiable amounts for the works done. is there any unique list for service charges. if so why cant the same be displayed in service centres. for eg. Rs.300/- is charged for paid services + Rs.200/- for washing charges and so on. kindly clarify the same and take necessary actions to make the display of itemwise charges in all authorised service centres.
yours faithfully,
padmakumar.v.n

I agree to Mr Padmakumar VN, we buy Maruti based on the assumtion that the maintanance cost will be relatively low however in reality I feel the authorised service centers are charging more premium, It will be great if Maruti can display the standard charges for each service like Honda dose in its service centers. A charrt displaying the standard charges applicaple for each salb of Kms service.

Maruti Alto — Cheated at the service Station

Want to highlight on how I was cheated by one to the Maruti Authorised Service centres.(Somesh Automobiles) In DLF Gurgaon. To give you some background, I had been having problem with my car, it was reglarly jerking when I would pick it in 1st Gear, the door light was not function and the car was passing current. When I visited them for the first time, I was told to give the car for servicing during which they would do a complete check of the car and fix the car.

Yesterday (22-Mar-09), I went and give the car to them for service, from the time I gave the car till the time I got the car back, I was in touch with the GM; Mr Anand and during all the conversations that I had with him, I kept on highlighting the same three complaints, he always assured me that it will all be taken care off. When I went to take delivery i found that the door light problem had not been fixed, somehow they managed to do something and fix the problem and assured me that the problem has finaly been fixed. Believing them I took the car and made the payment.

In the evening, just 4 hrs after taking delivery I noticed that the car making some noise as if something was leaking. On closely looking at it, i found that the seat next to the driver's seat was full of some blue liquid; to my surprise it was engine oil. Even the problem of door light reoccured.

I realised that I have been cheated by soft sounding people of Somesh Automobiles.

I bought a wagon R lxi on 13 april 2006 from vipul motors private limited faridabad.It was financed for three years and the finance is now open.My car is on extended warranty til 12 april 2009 .I reported a steering noise repeatedly to the centre in my warranty period and they said that this much noise will remain and its of no problem .I went to them telling this complaint few days back also but they refuse to repair it free of cost and told me that my warranty is no more valid because o[censored]neven service.Moreover this time for the same problem they recommmend the steering assembly change.They should have changed the assembly in the warranty period .I feel cheated now.There is a manufacturing problem with the vehicle of this make and they do not offer any warranty even if i get it repaired on my own expenses.I feel cheated by their behaviour as they do not offer any repairs during the warranty period and and do not guide the customers about the exact problem in the vehicle well in time.Maruti is a big brand and this behaviour by the authorised outlets is keeping the people in dark for their own benifits.They do not give any service reminders and theparts they charge for are of exorbitent cost as compared to any other MGP outlet
Jagjeet Singh

Although, I still maintain my complaint, however I really liked the way they called me since logging the complaint and asking me the issue. They even offered to send a person to my office and rectify the problem, which they actually did.

Maruti Std 800 — Horrible service by authorized service station

Hi There,

We have always been seeking service for our Maruti 800 from the Maruti Authorized service centre. From last few times I am very frustrated and annoyed with the services given by Millenium Maruti Service station in Pune. They keep charing for everty time the car goes to the station but the services are horrible. I think they do not have sufficiently trained staff because of which the customers experience lot of inconvenience. Also, there is no ownership, they keep changing the same parts time and again.

I suggest that Maruti Udyog should intervene now before it's too late in such a competetive market. It was the after sale service which kept Maruti the first choice of large India with that getting drained I fear a huge loss.

Regards
Malini
+91 [protected]

hi i am mayank chaudhary dear sir i want to the take of the maruti sarvies center of maruti suzuki in the city of aligarh

on january 7, 2009 i bought a swift vi from auto hitech(west bengal). i have made two services from the authorised service center. my problem is that my car is giving very low mileage of 7km/litre.i have many complains to auto hotech but no one is taking care about this. please take care about this and solve this problem.my mobile no. is [protected]

WE HAD GIVEN OUR CAR RITZ AT D.D MOTORS, MAYAPURI DELHI TO MR. NAVEEN WHO IS SUPERVISIOR THERE, BUT THEY HAD STEAL OUR COMPLETE VIPER BLADES & PUT THE OLD VIPER BLADES IN OUR NEW RITZ CAR, IF REPUTED COPANY WILL DO THIS THINGS THEN WE CANNOT BELIEVE ANY DEALERS IN DELHI. I AM NOT SATISFIED WITH THE SERVICE.PLEASE DO THE NEEDFULL...

JOB CARD NO.BC09015283 DATES[protected], MAYAPURI A-100, INDL.AREA PHASEIINEW DELHI-1100064 PH:41845000

ASHISH GUPTA
M :[protected]

i bought a "omini"car on march 07 from automotive service centre at nagpur..but they are not given me satisfactorily service whenever i come from servicing.i alway told them the sound comes when car drive but they always neglect the problems ...also they are not redeemed my autocard point(Mr.kulkarni-service manager Automotive).
kindly do the needfull

amit mohabey

I deceided to buy a SWIFT DZIRE. I felt sad to here that you will not be providing any accessories(seat cover, wheel cup, teflon cotting, mats etc) with your SWIFT DZIRE. Is this information correct????? Also i need to know what amount of money that, i have to give them for booking??????? i heard it to be Rs50000/-. After hearing all these things from one of your dealer, i found it to be disfactory to buy this from you???????? pls inform me immediately

Dear Sir,

This is to take into your kind notice regarding very incooperative dealing with us in one of the reputed Maruti Dealership in Ludhiana ie Stan Autos Pvt Ltd.

We are working in Ludhiana as Franchisee of "Reliance Capital Ltd" in the name of Shiv Financials. During the third Quarter of last year ie July-Sept 09, we won a contest of B Segment car in Reliance. This was Pan India contest. We were asked about our choice and we choosed Maruti Swift VDI. We took the performa invoice from Stan Autos Pvt Ltd, Ludhiana and send it to our payment team. We received the Cheque in favour of Stan Autos Pvt Ltd for Rs 450000/- on 15th Jan 10 after all necessary financial formalities.

But to our utter surprise, when we visited the dealership, noone entertained us as a client. We were carrying full amount wid us and were requesting to book our car. But noone responded as representative of India's best selling car company. After an hours time, they said we are not able to collect anything against Swift car as we cant book as directed by Maruti Autos Ltd.

Sir my request is to please confirm that,

1) Should Maruti Dealership entertains their clients like this..?
2) Should i resend the Cheque to my company again to change it and arrange it for any other manufacturer like Tata, Fiat, or GM?
3) as we have choosed your Swift car among all other variants in market, Does maruti have any courtesy for same.?
4) Finally, please confirm if it is not possible to get Maruti Swift at this point of time, should i go for Fiat Punto (My next option)?

Sir, as you are India's best company, we thought to share our views with you. We feel as we left each and every option in market and are waiting since last 3 months only for you, you and your dealership should also reply your client in same manner.

Waiting for reply.

Thanks & Best Regards,
Amit Verma,
Shiv Financials,
Ludhiana.
[protected]
[protected]

dear sir,
i have a maruti alto car.the vehicle no. uk06A8637.i live in kashipur (uttaranchal).my car was accidental last month.then i did service my car in akansha from kashipur.and my car have full tank of fuel when had my car in akansha.but when my car got me i see petrol tank of my car is empty.when i complain this matter with mr. bisht then mr. bisht used bad words.and give me no response and he used to abuse also..sir plz take some action against mr . bisht..
i m waiting for your response..
my no. is - [protected]

Sir,

I am ramesh kumar. today i took my alto for servicing to Kumar Automobile Behrampur Road, Khandsa Gurgaon. The service station have enrolled member for giving rebates on servicing and other repairs. But while charging bill they they did not gave any discount. Their manage mentioned that this discounts are offered by maruti company and not by us to go to maruti company and ask for discount, and he misbehaved. secondly they did not change the engine oil of my car but charged for that my mentioned that we have changed the oil.

I want to share my personal infformation, that I have send my car GJ-1KC1097, for first sevice at popular vehicle ishanpur ahmedabad, I have face bad experince with popular service station and also with issurance agent Mr. Hitesh patel,
from hitesh-> has give bad response regading provide his service for issurance claim
popular--> after serviceing my car I have problem like
1 too much oil spot on car body--.then question of what is the authensity of authorised service station.
2.As per popular they have change my front bumber( service station has given my bile of same), presently approx 1.0inch gape is found between left head light and body.
after cotacting service station poor response was received, like send car to service station for rectification. but they are un answered out my question, who will bare fuel charge? and what action they will taken against responsible person, and what is authensity of service station. and what action will taken by maruti against service station and what care will maurit will be taken in favour of costumer.